Snapshot 37775
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-25T16:07:28Z",
"id": "01M3CN4QB35W7XW54XGJ0DN1ZN",
"impact": "minor",
"incident_updates": [
{
"body": "We have rolled back the validation-library upgrade that caused the issue, and the Passthrough API is operating normally again. We will remain on the previous version while we further test the fix we’ve identified.\n\nThe underlying requests were successfully processed by the connected systems. The failure occurred afterward, while relaying their responses back to API clients. Before retrying an affected request, customers should check its status in the API logs in their Kombo Dashboard.\n\nWe’re sorry for any production impact this may have caused. Please reach out to Kombo Support if you have any questions.",
"created_at": "2026-09-25T16:43:55Z",
"display_at": "2026-09-25T16:43:55Z",
"id": "01M3CQ7EZRTQH04VQVS60EXJQS",
"incident_id": "01M3CN4QB35W7XW54XGJ0DN1ZN",
"status": "resolved",
"updated_at": "2026-09-25T16:43:55Z"
},
{
"body": "On September 25, between approximately **17:24 and 17:45 CEST**, requests to the Passthrough API experienced an elevated rate of server errors.\n\nThe issue was caused by an upgrade to a validation library, which made part of our Passthrough response validation unexpectedly reject previously accepted responses. This only affected the Passthrough API; our other API surfaces continued operating normally.\n\nThe issue was resolved at 17:45, and error rates have remained normal since. Requests that failed during this period may need to be retried. We’re reviewing our validation and rollout checks to prevent a similar issue.",
"created_at": "2026-09-25T16:07:28Z",
"display_at": "2026-09-25T16:07:28Z",
"id": "01M3CN4QB3QYN0M2VVQ334J8PF",
"incident_id": "01M3CN4QB35W7XW54XGJ0DN1ZN",
"status": "monitoring",
"updated_at": "2026-09-25T16:07:28Z"
}
],
"name": "Passthrough API errors",
"page_id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"resolved_at": "2026-09-25T16:43:55Z",
"status": "resolved",
"updated_at": "2026-09-25T16:43:55Z"
},
{
"created_at": "2026-09-11T20:42:50Z",
"id": "01M293AVZGAZB76XTWM6HVREQT",
"impact": "minor",
"incident_updates": [
{
"body": "The API functionality is restored. ",
"created_at": "2026-09-11T21:10:21Z",
"display_at": "2026-09-11T21:10:21Z",
"id": "01M294X7RAPPJSJKXB1G8XBJW9",
"incident_id": "01M293AVZGAZB76XTWM6HVREQT",
"status": "resolved",
"updated_at": "2026-09-11T21:10:21Z"
},
{
"body": "Users of our APIs have experienced increased latencies and some timeouts in the EU region. We have identified the root cause and mitigated the issue. The impact is already largely diminished, we are continuing to monitor the situation.",
"created_at": "2026-09-11T20:42:50Z",
"display_at": "2026-09-11T20:42:50Z",
"id": "01M293AVZGK4EJ84G1QMQ0XQHP",
"incident_id": "01M293AVZGAZB76XTWM6HVREQT",
"status": "monitoring",
"updated_at": "2026-09-11T20:43:20Z"
}
],
"name": "Increased API latency in EU region",
"page_id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"resolved_at": "2026-09-11T21:10:21Z",
"status": "resolved",
"updated_at": "2026-09-11T21:10:21Z"
},
{
"created_at": "2026-08-20T13:12:57Z",
"id": "01M0FMV90F209J6YQD0RRW9PBN",
"impact": "minor",
"incident_updates": [
{
"body": "Issue resolved, dashboard operation returned to normal. ",
"created_at": "2026-08-20T14:18:38Z",
"display_at": "2026-08-20T14:18:38Z",
"id": "01M0FRKJ7QSGMZNGR88WFHKGWX",
"incident_id": "01M0FMV90F209J6YQD0RRW9PBN",
"status": "resolved",
"updated_at": "2026-08-20T14:18:38Z"
},
{
"body": "Login is working again, there may be some residual slow page loads, we are continuing to monitor the situation. ",
"created_at": "2026-08-20T14:07:33Z",
"display_at": "2026-08-20T14:07:33Z",
"id": "01M0FQZ91D1S04G6K2P4P18YTF",
"incident_id": "01M0FMV90F209J6YQD0RRW9PBN",
"status": "monitoring",
"updated_at": "2026-08-20T14:07:33Z"
},
{
"body": "Users already logged in should be able to use the dashboard, but opening new tabs will take longer. We identified a 3rd party provider as the cause of the degradation, we are monitoring the situation. The Kombo Public API and Kombo Connect are not affected. ",
"created_at": "2026-08-20T13:12:57Z",
"display_at": "2026-08-20T13:12:57Z",
"id": "01M0FMV90FX5D1SYQ0J7PFG594",
"incident_id": "01M0FMV90F209J6YQD0RRW9PBN",
"status": "monitoring",
"updated_at": "2026-08-20T13:12:57Z"
}
],
"name": "Degradation in Dashboard functionality: Login is obstructed. ",
"page_id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"resolved_at": "2026-08-20T14:18:38Z",
"status": "resolved",
"updated_at": "2026-08-20T14:18:38Z"
},
{
"created_at": "2026-08-04T07:28:44Z",
"id": "01KZ5TSG25PGKDGZPNA9X82GPV",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved. It was triggered by an Ashby rollout that caused unexpected application updates and overloaded our EU infrastructure.\n\nWe have disabled this cascading behavior and added safeguards to prevent recurrence. We apologize for any inconvenience.",
"created_at": "2026-08-04T14:01:55Z",
"display_at": "2026-08-04T14:01:55Z",
"id": "01KZ6H9ETRBA5KRAJN5TSM75Z0",
"incident_id": "01KZ5TSG25PGKDGZPNA9X82GPV",
"status": "resolved",
"updated_at": "2026-08-04T14:01:55Z"
},
{
"body": "We've successfully rolled out a mitigation and are observing much improved latencies across affected endpoints. We're continuing to monitor the situation and will provide a postmortem once we've wrapped our internal post-incident workflows.",
"created_at": "2026-08-04T10:01:41Z",
"display_at": "2026-08-04T10:01:41Z",
"id": "01KZ63HJDHYDG39GAWSTRNSWVX",
"incident_id": "01KZ5TSG25PGKDGZPNA9X82GPV",
"status": "monitoring",
"updated_at": "2026-08-04T10:01:41Z"
},
{
"body": "We have merged a possible mitigation and are monitoring its rollout.",
"created_at": "2026-08-04T09:44:06Z",
"display_at": "2026-08-04T09:44:06Z",
"id": "01KZ62HC129C4Q4ZCM8N7GZW7F",
"incident_id": "01KZ5TSG25PGKDGZPNA9X82GPV",
"status": "monitoring",
"updated_at": "2026-08-04T09:44:06Z"
},
{
"body": "We have identified the likely root cause of the incident and are working on a mitigation. Latency remains elevated on EU endpoints, particularly for ATS API surface.",
"created_at": "2026-08-04T09:31:24Z",
"display_at": "2026-08-04T09:31:24Z",
"id": "01KZ61T3JT5PEY6Z7ABYE5RYRE",
"incident_id": "01KZ5TSG25PGKDGZPNA9X82GPV",
"status": "identified",
"updated_at": "2026-08-04T09:31:24Z"
},
{
"body": "We are observing elevated response times across our public API and Dashboard/Connect applications on our EU region. US is not affected. We're investigating the cause and possible mitigations.",
"created_at": "2026-08-04T07:28:44Z",
"display_at": "2026-08-04T07:28:44Z",
"id": "01KZ5TSG25W8TX5HX8G08NXB79",
"incident_id": "01KZ5TSG25PGKDGZPNA9X82GPV",
"status": "investigating",
"updated_at": "2026-08-04T07:28:44Z"
}
],
"name": "Elevated latency on EU API and Dashboard/Connect",
"page_id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"resolved_at": "2026-08-04T14:01:55Z",
"status": "resolved",
"updated_at": "2026-08-04T14:01:55Z"
},
{
"created_at": "2026-07-27T13:01:55Z",
"id": "01KYHTNTGMAA5FB0701C3DT8HA",
"impact": "major",
"incident_updates": [
{
"body": "We experienced a brief period of downtime affecting our public API in the EU region between 14:01 and 14:11 CEST on Monday, 27 July 2026. During this 10-minute window, customers may have observed intermittent HTTP 500 errors or request timeouts when calling our API endpoints.\n\nThe downtime was caused by an unexpected issue during a scheduled database migration. The migration process encountered a locking condition that temporarily blocked some API requests from reaching the database, causing connection exhaustion and subsequent errors until the migration completed and normal operations resumed.\n\nThe issue has been fully resolved and all API functionality has been restored. There is no ongoing impact to service availability. We are currently investigating the root cause to implement safeguards that will prevent similar incidents in the future. We apologize for any inconvenience.",
"created_at": "2026-07-27T13:01:55Z",
"display_at": "2026-07-27T12:01:00Z",
"id": "01KYHTNTGMKW1FQ4NC9AP4WVKE",
"incident_id": "01KYHTNTGMAA5FB0701C3DT8HA",
"status": "resolved",
"updated_at": "2026-07-27T13:04:06Z"
}
],
"name": "Brief API Downtime in EU Region",
"page_id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"resolved_at": "2026-07-27T12:01:00Z",
"status": "resolved",
"updated_at": "2026-07-27T13:01:55Z"
},
{
"created_at": "2026-07-17T07:05:21Z",
"id": "01KXQE9RAPBY2Q13SGZJBRATAG",
"impact": "critical",
"incident_updates": [
{
"body": "It looks like our authentication provider has resolved their downtime, and the Kombo Dashboard is available again. Thank you for your patience.",
"created_at": "2026-07-17T07:08:40Z",
"display_at": "2026-07-16T08:54:00Z",
"id": "01KXQEFV2Z50RHHHS96945TN7H",
"incident_id": "01KXQE9RAPBY2Q13SGZJBRATAG",
"status": "resolved",
"updated_at": "2026-07-17T07:08:55Z"
},
{
"body": "One of our third-party providers, Frontegg, who we use for authentication on the Kombo Dashboard is currently experiencing a downtime (see \u003chttps://status.frontegg.com/\u003e), which is causing authentication failures/long loading times for customers across both EU and US regions.\n\nThe Kombo API is NOT affected by this.\n\nWe're in contact with the vendor and exploring possible temporary mitigations. We will update the status page once we know more.",
"created_at": "2026-07-17T07:07:00Z",
"display_at": "2026-07-16T08:18:00Z",
"id": "01KXQECS76W4CZJTXGGVM9ATXA",
"incident_id": "01KXQE9RAPBY2Q13SGZJBRATAG",
"status": "investigating",
"updated_at": "2026-07-17T07:07:32Z"
}
],
"name": "Authentication issues on Kombo Dashboard",
"page_id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"resolved_at": "2026-07-16T08:54:00Z",
"status": "resolved",
"updated_at": "2026-07-17T07:08:40Z"
}
],
"page": {
"id": "01KBN43JZRSAVT0DG0VH0ZG2NV",
"name": "Kombo",
"updated_at": "2026-09-25T16:43:55Z",
"url": "https://status.kombo.dev/"
}
}