Snapshot 37784
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Between 11:45 and 12:16 UTC, our transcription system was unavailable. During this window, meeting transcripts could temporarily not be viewed, and transcripts for newly recorded meetings were not processed. As a result, some meetings recorded on the morning of Aug 7 received their transcript and AI features (summaries, follow-up emails, insights, scorecards) with a delay.\n\nNo data was lost. All meeting recordings were captured and stored normally throughout the incident. Affected meetings have since been processed, and all transcripts and AI follow-ups have been delivered.\n\nTimeline (UTC)\n- 11:45 A failed deployment left the transcription system in a faulty state; transcript viewing and processing began returning errors.\n- 11:46 Incident identified, investigation started.\n- 12:16 Fix deployed; transcript viewing and processing of new meetings restored.\n- Afternoon Meetings affected during the window were identified and reprocessed. All delayed transcripts and AI follow-ups delivered.\n\nWhat we're doing\nWe've identified why the failed deployment wasn't rolled back cleanly and why affected meetings weren't retried automatically. We're adding automatic retries and monitoring so a short disruption like this can no longer delay transcripts without our systems catching up on their own.",
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"body": "Our AI/LLM provider Microsoft Azure has a service issue at the moment. Updates are provided here: https://azure.status.microsoft/en-us/status. A subset of our AI chats might return \"Something went wrong. Please try again.\" in the meantime. We'll monitor the situation and provide an update once resolved on Microsoft's side.",
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"body": "We are continuing to work on a fix for this issue.",
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"body": "The HubSpot and Pipedrive APIs is currently not available due to a Cloudflare incident. Consequentially HubSpot and Pipedrive CRM syncs are not working in Demodesk. We're monitoring the situation and will inform you once the incident is resolved.",
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"body": "It looks like the issue has been resolved. We'll continue to monitor.",
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"body": "Our CDN provider Cloudflare has an ongoing issue and some customers might not be able to connect to Demodesk at the moment. Cloudflare is tracking the incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We're monitoring the situation and will provide updates as soon as possible.",
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"body": "A Microsoft Azure Cloud issue is impacting processing times of recording summaries. The summaries will become available after the Microsoft issue gets resolved. No other functionalities have been impacted.",
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"body": "A number of Demodesk meetings (both Meeting and Coaching\u0026AI) experienced interruptions between 10am and 11am CEST today. Recordings of those meetings are available, however they may miss some moments during the interruption.",
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"body": "Very few meetings that had the feature \"GDPR compliant recording\" enabled, faced a problem where participants could not submit the form to provide their consent. This was a UI defect that led a popup window to stay open after clicking \"accept\". Besides the misbehavior of the model, recordings did start correctly as soon as all participants gave their consent.\n\nThe UI defect was fixed by rolling back the faulty changes.",
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},
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"body": "Google Calendar is having issues. Demodesk functionalities that read or write into Google Calendars might not work as expected.\n\nGoogle shares status updates and details on their status page here: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ",
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