Snapshot 37791
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "This incident has been resolved.",
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"body": "We are continuing to investigate this issue.",
"created_at": "2024-07-16T09:59:25.382Z",
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"body": "Chers clients,\n\nNous avons identifié un problème concernant la signature des documents. Le système reste opérationnel, mais il y a un délai avant de recevoir les documents signés. Nous travaillons activement à la résolution de ce problème et vous tiendrons informés des avancées. Merci de votre compréhension.\n\nCordialement,\nL'équipe de support\n\n********************\n\nDear Clients,\n\nWe have identified an issue with document signatures. The system remains operational, but there is a delay in receiving signed documents. We are actively working on resolving this issue and will keep you informed of any updates. Thank you for your understanding.\n\nBest regards,\nThe Support Team",
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"created_at": "2024-07-02T15:23:22.000Z",
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"body": "Chers clients,\n\nLes perturbations et indisponibilités réseau constatées à plusieurs reprises entre 15h35 et 16h25 sont le résultat d’attaques successives de type DDoS sur l'infrastructures de notre prestataire, d’une ampleur exceptionnelle. \n\nL’attaque s’est résorbée mais leurs équipes techniques restent en vigilance forte.\n\nMerci de votre compréhension et de votre patience. Pour toute question ou préoccupation, n'hésitez pas à me contacter directement à l'adresse arnaud.a@eurosign.com.\n\nCordialement,\nArnaud Adam\nEurosign\n\n********************\n\nDear Clients,\n\nThe network disruptions and outages observed multiple times between 3:35 PM and 4:25 PM are the result of successive DDoS attacks on our provider's infrastructure, of an exceptional scale.\n\nThe attack has been mitigated, but their technical teams remain on high alert.\n\nThank you for your understanding and patience. For any questions or concerns, please feel free to contact me directly at arnaud.a@eurosign.com.\n\nBest regards,\nArnaud Adam\nEurosign",
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"body": "Chers clients,\n\nJe tenais à vous informer que notre plateforme Eurosign est actuellement indisponible en raison d'une panne généralisée chez notre prestataire.\n\nNous comprenons les désagréments que cela peut causer et travaillons activement à la résolution de ce problème. Nous vous tiendrons informés dès que nous aurons des nouvelles sur la remise en service de la plateforme.\n\nMerci de votre compréhension et de votre patience. Pour toute question ou préoccupation, n'hésitez pas à me contacter directement à l'adresse arnaud.a@eurosign.com.\n\nCordialement,\nArnaud Adam\nEurosign\n\n********************\n\nDear Clients,\n\nI would like to inform you that our Eurosign platform is currently unavailable due to a widespread outage at our service provider.\n\nWe understand the inconvenience this may cause and are actively working to resolve the issue. We will keep you informed as soon as we have updates on the platform's restoration.\n\nThank you for your understanding and patience. For any questions or concerns, please feel free to contact me directly at arnaud.a@eurosign.com.\n\nBest regards,\nArnaud Adam\nEurosign",
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"id": "ngrp1xd1n6wh",
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"body": "Chers utilisateurs,\n\nNous sommes heureux de vous informer que le problème avec notre instance front a été résolu avec succès. Après une surveillance attentive, nous avons confirmé que toutes les fonctionnalités sont à nouveau opérationnelles. Par ailleurs, nous tenons à vous informer que pendant cet incident, la création de nouvelles demandes de signature a pu être impactée entre 13h50 et 14h, ainsi qu'entre 15h et 15h14. Nous nous excusons pour les désagréments causés pendant ces périodes spécifiques.\n\nNous tenons à vous remercier pour votre patience et votre compréhension tout au long de cet incident. Votre soutien a été précieux pour notre équipe.\n\nN'hésitez pas à nous contacter si vous rencontrez toujours des problèmes. Nous sommes là pour vous aider.\n\nL'équipe d'Eurosign\n\n------------------------------------------------------------------------\n\nDear users,\n\nWe are pleased to inform you that the issue with our front-end instance has been successfully resolved. After careful monitoring, we have confirmed that all functionalities are now operational again. Additionally, we would like to inform you that during this incident, the creation of new signature requests may have been impacted between 13:50 and 14:00, as well as between 15:00 and 15:14. We apologize for any inconvenience caused during these specific periods.\n\nWe would like to express our gratitude for your patience and understanding throughout this incident. Your support has been invaluable to our team.\n\nIf you encounter any further issues, please don't hesitate to reach out to us. We are here to assist you.\n\nThe Eurosign Team",
"created_at": "2023-05-16T15:00:15.125Z",
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"body": "Suite au problème rencontré avec notre instance front, nous avons pris la décision de l'isoler afin d'éviter toute propagation de l'incident. Nous surveillons attentivement la situation pour nous assurer de la stabilité du reste de notre système. Nous sommes pleinement engagés à résoudre ce problème le plus rapidement possible.\n\nNous nous excusons sincèrement pour les désagréments causés et vous remercions de votre patience.\n\nL'équipe d'Eurosign\n\n------------------------------------------------------------------------\n\nFollowing the issue with our front-end instance, we have made the decision to isolate it to prevent any further impact on our system. We are closely monitoring the situation to ensure the stability of the rest of our system. We are fully committed to resolving this issue as quickly as possible.\n\nWe apologize for any inconvenience caused and thank you for your patience.\n\nThe Eurosign Team.",
"created_at": "2023-05-16T13:03:24.283Z",
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"body": "Chers utilisateurs,\n\nNous rencontrons actuellement un problème avec notre instance front. Nous travaillons activement pour résoudre la situation en redirigeant le trafic vers des instances fonctionnelles. Veuillez excuser les éventuels retards ou indisponibilités pendant cette période.\n\nNous vous tiendrons informés de l'évolution de la situation. Merci pour votre compréhension.\n\nL'équipe d'Eurosign\n\n------------------------------------------------------------------------\n\nDear users,\n\nWe are currently experiencing an issue with our front-end instance. We are actively working to resolve the situation by redirecting traffic to functional instances. Please excuse any delays or unavailability during this period.\n\nWe will keep you updated on the progress. \n\nThank you for your understanding.\n\nThe Eurosign Team",
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"body": "The scheduled maintenance has been completed.",
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