Snapshot 37819
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{
"incidents": [
{
"created_at": "2026-09-04T08:51:28Z",
"id": "01M1NSV8P35M3JNJ6C8Z0CAJSY",
"impact": "major",
"incident_updates": [
{
"body": "The incident was resolved and all services returned to normal operation. We apologize for any inconvenience this may have caused.",
"created_at": "2026-09-04T08:51:28Z",
"display_at": "2026-09-04T08:50:00Z",
"id": "01M1NSV8P3M9E6ZK7QTH2808ZG",
"incident_id": "01M1NSV8P35M3JNJ6C8Z0CAJSY",
"status": "resolved",
"updated_at": "2026-09-04T08:51:28Z"
},
{
"body": "Error rates were declining and database connections were recovering. We continued monitoring until all services returned to normal.",
"created_at": "2026-09-04T08:51:28Z",
"display_at": "2026-09-04T08:40:00Z",
"id": "01M1NSV8P34WRQMXCBHFDNFCCW",
"incident_id": "01M1NSV8P35M3JNJ6C8Z0CAJSY",
"status": "monitoring",
"updated_at": "2026-09-04T08:51:28Z"
},
{
"body": "The root cause was identified as connection saturation on our primary database. Our team was working to restore normal service.",
"created_at": "2026-09-04T08:51:28Z",
"display_at": "2026-09-04T08:20:00Z",
"id": "01M1NSV8P3JR1BKG7MZP058NW9",
"incident_id": "01M1NSV8P35M3JNJ6C8Z0CAJSY",
"status": "identified",
"updated_at": "2026-09-04T08:51:28Z"
},
{
"body": "We were investigating elevated error rates affecting our Core APIs and the Hosted Verification Web App. The Business Console was also briefly impacted.",
"created_at": "2026-09-04T08:51:28Z",
"display_at": "2026-09-04T08:10:00Z",
"id": "01M1NSV8P3MWZ4PTPRD1B3JTES",
"incident_id": "01M1NSV8P35M3JNJ6C8Z0CAJSY",
"status": "investigating",
"updated_at": "2026-09-04T08:51:28Z"
}
],
"name": "Database issue affecting service availability",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2026-09-04T08:50:00Z",
"status": "resolved",
"updated_at": "2026-09-04T08:51:28Z"
},
{
"created_at": "2026-08-17T07:06:53Z",
"id": "01M078PVK1KDRS8G20EHTJDNSD",
"impact": "major",
"incident_updates": [
{
"body": "The incident was resolved and all services returned to normal operation. We apologize for any inconvenience this may have caused.",
"created_at": "2026-08-17T07:06:53Z",
"display_at": "2026-08-15T15:20:00Z",
"id": "01M078PVK14YATK10J0T7WEG9T",
"incident_id": "01M078PVK1KDRS8G20EHTJDNSD",
"status": "resolved",
"updated_at": "2026-08-17T07:06:53Z"
},
{
"body": "Error rates returned to normal and we continued monitoring while database connections fully recovered.",
"created_at": "2026-08-17T07:06:53Z",
"display_at": "2026-08-15T14:50:00Z",
"id": "01M078PVK1DVHRJYMBATBSQW8A",
"incident_id": "01M078PVK1KDRS8G20EHTJDNSD",
"status": "monitoring",
"updated_at": "2026-08-17T07:06:53Z"
},
{
"body": "The root cause was identified as a database migration that saturated connections on our primary database. Our team was working to restore normal service.",
"created_at": "2026-08-17T07:06:53Z",
"display_at": "2026-08-15T14:30:00Z",
"id": "01M078PVK1MRPM4G56DH0ACN27",
"incident_id": "01M078PVK1KDRS8G20EHTJDNSD",
"status": "identified",
"updated_at": "2026-08-17T07:06:53Z"
},
{
"body": "We were investigating elevated error rates affecting our Core APIs and the Hosted Verification Web App.",
"created_at": "2026-08-17T07:06:53Z",
"display_at": "2026-08-15T14:15:00Z",
"id": "01M078PVK1TTC8KKR34KFRKG66",
"incident_id": "01M078PVK1KDRS8G20EHTJDNSD",
"status": "investigating",
"updated_at": "2026-08-17T07:06:53Z"
}
],
"name": "Database migration issue affecting API availability",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2026-08-15T15:20:00Z",
"status": "resolved",
"updated_at": "2026-08-17T07:06:53Z"
},
{
"created_at": "2026-07-23T06:57:43Z",
"id": "01KY6W838WDX14GHHEPJDZ8CMZ",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved and error rates returned to normal.\n\nWhat happened: a database schema migration, executed as part of an overnight\n\ndeployment, held a database lock for longer than expected. Between 00:04 and\n\n00:25 CEST, a portion of verification requests (up to ~30% at peak) returned\n\nerrors. Completed verifications were not affected and no data was lost; failed\n\nrequests could be safely retried.\n\nWe are updating our deployment process so schema migrations run in a\n\nnon-blocking manner to prevent this from happening again.",
"created_at": "2026-07-23T06:57:43Z",
"display_at": "2026-07-22T22:25:00Z",
"id": "01KY6W838W3WVX9E3P72WXATB7",
"incident_id": "01KY6W838WDX14GHHEPJDZ8CMZ",
"status": "resolved",
"updated_at": "2026-07-23T06:57:43Z"
},
{
"body": "We identified elevated error rates affecting identity verification requests.\n\nSome verification sessions may have failed or responded slowly during this\n\nperiod. Our team was working on restoring normal service.",
"created_at": "2026-07-23T06:57:43Z",
"display_at": "2026-07-22T22:04:00Z",
"id": "01KY6W838WYM2EXCA3R2XY2B3M",
"incident_id": "01KY6W838WDX14GHHEPJDZ8CMZ",
"status": "identified",
"updated_at": "2026-07-23T06:57:43Z"
}
],
"name": "Elevated error rates on identity verification",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2026-07-22T22:25:00Z",
"status": "resolved",
"updated_at": "2026-07-23T06:57:43Z"
},
{
"created_at": "2026-06-05T09:22:24Z",
"id": "01KTBHEGYFH9Y7CQZCD0K37E0J",
"impact": "major",
"incident_updates": [
{
"body": "Confirmed, failure when applying database configuration. Changes and corrective measures are applied.",
"created_at": "2026-06-05T10:35:36Z",
"display_at": "2026-06-05T10:35:36Z",
"id": "01KTBNMHG9C6TRNFQMM11FX3K2",
"incident_id": "01KTBHEGYFH9Y7CQZCD0K37E0J",
"status": "resolved",
"updated_at": "2026-06-05T10:35:36Z"
},
{
"body": "The problem has been detected and corrected. We continue to monitor and evaluate.",
"created_at": "2026-06-05T09:37:22Z",
"display_at": "2026-06-05T09:37:22Z",
"id": "01KTBJ9Y0PGPS6TTZEYMAVRADP",
"incident_id": "01KTBHEGYFH9Y7CQZCD0K37E0J",
"status": "identified",
"updated_at": "2026-06-05T09:37:59Z"
},
{
"body": "Due to a problem in applying a configuration in the database we have had trouble giving a correct service. Given the erratic and intermittent behavior of the faults we have taken longer than usual to solve it.\n\nWe are analyzing the reason and once analyzed we will apply the consequent corrective measures to prevent this from happening in the future.",
"created_at": "2026-06-05T09:22:24Z",
"display_at": "2026-06-05T09:22:24Z",
"id": "01KTBHEGYF0M6862FN8JDC47F4",
"incident_id": "01KTBHEGYFH9Y7CQZCD0K37E0J",
"status": "identified",
"updated_at": "2026-06-05T09:22:24Z"
}
],
"name": "We have had configuration problems in the database with derivation to an erratic system composition",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2026-06-05T10:35:36Z",
"status": "resolved",
"updated_at": "2026-06-05T10:35:36Z"
},
{
"created_at": "2025-12-23T11:18:19Z",
"id": "01KD5EWX20RXYXJVNJH044JGNN",
"impact": "major",
"incident_updates": [
{
"body": "The configuration issues have been resolved. White-label customers with custom domains can now complete KYC.",
"created_at": "2025-12-23T11:22:01Z",
"display_at": "2025-12-23T11:22:01Z",
"id": "01KD5F3N1601JGYT7EKRG7FSX6",
"incident_id": "01KD5EWX20RXYXJVNJH044JGNN",
"status": "resolved",
"updated_at": "2025-12-23T11:22:01Z"
},
{
"body": "Due to configuration errors, white-label customers with custom domain have been unable to complete KYC",
"created_at": "2025-12-23T11:18:19Z",
"display_at": "2025-12-23T00:18:00Z",
"id": "01KD5EWX20Q68YPN6947FN1JQF",
"incident_id": "01KD5EWX20RXYXJVNJH044JGNN",
"status": "identified",
"updated_at": "2025-12-23T11:18:49Z"
}
],
"name": "Due to configuration errors, white-label customers with custom domain have been unable to complete KYC",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2025-12-23T11:22:01Z",
"status": "resolved",
"updated_at": "2026-03-11T16:19:11Z"
},
{
"created_at": "2025-11-25T09:38:33Z",
"id": "01KAX622MZH9XN92EJ435YYHZK",
"impact": "none",
"incident_updates": [
{
"body": "Failure in the auto-scaling of services due to a degradation of service.",
"created_at": "2025-11-25T09:38:33Z",
"display_at": "2025-11-23T09:00:00Z",
"id": "01KAX622MZ5HB56PM4JS1ZKQHY",
"incident_id": "01KAX622MZH9XN92EJ435YYHZK",
"status": "resolved",
"updated_at": "2025-11-25T09:38:33Z"
}
],
"name": "Degradation in service",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2025-11-23T09:00:00Z",
"status": "resolved",
"updated_at": "2026-03-11T16:19:11Z"
},
{
"created_at": "2025-11-06T12:30:05Z",
"id": "01K9CJAGY2JW0P71JM7T6W07G2",
"impact": "minor",
"incident_updates": [
{
"body": "Containment measures applied.",
"created_at": "2025-11-06T14:12:01Z",
"display_at": "2025-11-06T14:12:01Z",
"id": "01K9CR5572YPSA984E202CER38",
"incident_id": "01K9CJAGY2JW0P71JM7T6W07G2",
"status": "resolved",
"updated_at": "2025-11-06T14:12:01Z"
},
{
"body": "We have detected the problem and have implemented preventative measures to mitigate it.",
"created_at": "2025-11-06T13:56:52Z",
"display_at": "2025-11-06T13:56:52Z",
"id": "01K9CQ9DZG3VKZ6MATYX3107QA",
"incident_id": "01K9CJAGY2JW0P71JM7T6W07G2",
"status": "identified",
"updated_at": "2025-11-06T13:56:52Z"
},
{
"body": "We are investigating problems in our system that are causing a degradation in performance.",
"created_at": "2025-11-06T12:30:05Z",
"display_at": "2025-11-06T12:30:05Z",
"id": "01K9CJAGY2XZ6C6GP624Y0KPS4",
"incident_id": "01K9CJAGY2JW0P71JM7T6W07G2",
"status": "investigating",
"updated_at": "2025-11-06T12:30:05Z"
}
],
"name": "Systems degradation",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2025-11-06T14:12:01Z",
"status": "resolved",
"updated_at": "2026-03-11T16:19:11Z"
},
{
"created_at": "2025-10-18T06:38:53Z",
"id": "01K7V0NS700J11D24CPY250HCM",
"impact": "critical",
"incident_updates": [
{
"body": "All systems are ok",
"created_at": "2025-10-18T10:52:42Z",
"display_at": "2025-10-18T10:52:42Z",
"id": "01K7VF6HFNWABW12FBCT4B18V8",
"incident_id": "01K7V0NS700J11D24CPY250HCM",
"status": "resolved",
"updated_at": "2025-10-18T10:52:42Z"
},
{
"body": "The DDOS attack has ceased. We continue to monitor potential attempts.",
"created_at": "2025-10-18T07:09:23Z",
"display_at": "2025-10-18T07:09:23Z",
"id": "01K7V2DMW7GW1P709CWW0WFBQB",
"incident_id": "01K7V0NS700J11D24CPY250HCM",
"status": "monitoring",
"updated_at": "2025-10-18T07:09:23Z"
},
{
"body": "The DDOS attack has ceased. We continue to monitor potential attempts.",
"created_at": "2025-10-18T07:08:51Z",
"display_at": "2025-10-18T07:08:51Z",
"id": "01K7V2CNHPNM2PRT76AQBZ09S5",
"incident_id": "01K7V0NS700J11D24CPY250HCM",
"status": "monitoring",
"updated_at": "2025-10-18T07:08:51Z"
},
{
"body": "We have implemented containment measures, which has reduced the stress on the system.",
"created_at": "2025-10-18T06:46:57Z",
"display_at": "2025-10-18T06:46:57Z",
"id": "01K7V14HXHFNY9G3QZZX1M2Y8K",
"incident_id": "01K7V0NS700J11D24CPY250HCM",
"status": "identified",
"updated_at": "2025-10-18T06:46:57Z"
},
{
"body": "We have detected a DDOS attack. We are investigating the issue.",
"created_at": "2025-10-18T06:39:44Z",
"display_at": "2025-10-18T06:39:44Z",
"id": "01K7V0QBE14AZG2C2WW7W87HED",
"incident_id": "01K7V0NS700J11D24CPY250HCM",
"status": "investigating",
"updated_at": "2025-10-18T06:39:44Z"
},
{
"body": "We have detected a DDOS attack. We are investigating the issue.",
"created_at": "2025-10-18T06:38:53Z",
"display_at": "2025-10-18T06:38:53Z",
"id": "01K7V0NS70VJ18GQ2R59AYA675",
"incident_id": "01K7V0NS700J11D24CPY250HCM",
"status": "investigating",
"updated_at": "2025-10-18T06:38:53Z"
}
],
"name": "DDOS Attack",
"page_id": "01JXANV9A6JHR0M3AZXD480DV9",
"resolved_at": "2025-10-18T10:52:42Z",
"status": "resolved",
"updated_at": "2026-03-11T16:19:11Z"
}
],
"page": {
"id": "01JXANV9A6JHR0M3AZXD480DV9",
"name": "Didit",
"updated_at": "2026-09-04T08:50:00Z",
"url": "https://status.didit.me/"
}
}