Snapshot 38177
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59-04:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "2b5skpr4ftw1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager – Legacy app (app.scalepad.com) unavailable",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:16\u003c/var\u003e - \u003cvar data-var='time'\u003e15:17\u003c/var\u003e EDT"
},
{
"code": "n0rz6qtwz7d5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Login issues on multiple products",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:50\u003c/var\u003e EDT"
},
{
"code": "1hjkqw9pqr4r",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Lifecycle Manager (SaaS Management) - Scheduled Maintenance on infrastructure",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e EDT"
},
{
"code": "psqqgncb1dc1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Degraded Performance Affecting ControlMap Access",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e20:10\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "5z21s8741bx1",
"impact": "major",
"message": "ControlMap was unavailable from 12:49 to 13:06.\nThe service has been restored and is operating normally.",
"name": "ControlMap Service Outage",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:49\u003c/var\u003e - \u003cvar data-var='time'\u003e12:49\u003c/var\u003e EDT"
},
{
"code": "kxj4gc68488g",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Schedule Reports \u0026 Hardware Reports including Agreements page can’t be used",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:12\u003c/var\u003e - \u003cvar data-var='time'\u003e14:12\u003c/var\u003e EDT"
},
{
"code": "z6tlr5fy0l6q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Quoter: Multiple integrations stuck in a \"queued\" state",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e - \u003cvar data-var='time'\u003e15:28\u003c/var\u003e EDT"
},
{
"code": "pr4zhf7v6qdq",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Administrator functions for ScalePad Hub",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:47\u003c/var\u003e - \u003cvar data-var='time'\u003e13:02\u003c/var\u003e EDT"
},
{
"code": "tbp22x7srbvc",
"impact": "major",
"message": "The email delivery issue affecting Microsoft-based email addresses has been resolved.\n\nThe issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August 15, 2026 at 7:43 PM PST.\n\nEmail delivery to Microsoft-based addresses is now operating normally. We apologize for any inconvenience this may have caused.",
"name": "Quoter: Email Delivery Issues to Microsoft Email Addresses",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:25\u003c/var\u003e - \u003cvar data-var='time'\u003e14:36\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-07-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "rs0xgcnx19mv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager - 1 Free LMX Client not applying LMX features",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:10\u003c/var\u003e - \u003cvar data-var='time'\u003e19:43\u003c/var\u003e EDT"
},
{
"code": "xyd1bhkqxkwx",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: Login issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:24\u003c/var\u003e - \u003cvar data-var='time'\u003e18:21\u003c/var\u003e EDT"
},
{
"code": "4z6jnrrnjwmt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Lifecycle Manager - Scheduled Maintenance on infrastructure",
"timestamp": "Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:03\u003c/var\u003e EDT"
},
{
"code": "mr5kclmwb38t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: Sync Delays",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:29\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "0lfxyz2gr9zc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: degraded performance",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:04\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e EDT"
},
{
"code": "fm5k532ddhbb",
"impact": "minor",
"message": "This has been resolved and is working correctly now.",
"name": "Partner accounts are currently unable to view Agreement details from the agreements list page",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:26\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e03:12\u003c/var\u003e EDT"
},
{
"code": "qlm4zvzgrhsg",
"impact": "minor",
"message": "This issue has been resolved. Please note that contract/agreement data may take up to 24 hours to appear in your Lifecycle Manager account while processing completes.",
"name": "Contract / Agreement sync in Lifecycle Manager",
"timestamp": "Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:58\u003c/var\u003e - \u003cvar data-var='time'\u003e16:40\u003c/var\u003e EDT"
},
{
"code": "q31x6t6q0jdf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: Investigating Datto RMM Sync Failures",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:32\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:28\u003c/var\u003e EDT"
},
{
"code": "m21jkp40wp61",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Quoter: Integration Sync Delays",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e - \u003cvar data-var='time'\u003e14:05\u003c/var\u003e EDT"
},
{
"code": "37w0xb9ptcbd",
"impact": "none",
"message": "From June 11-16, some Lifecycle Manager data was delayed from appearing in the app due to an upstream data refresh issue encountered during work to improve sync performance.\n\nThis did not affect all datasets, but it did impact tickets, Microsoft SaaS data, contact data, and contracts.\n\nThe issue has been resolved and targeted re-syncs were run for affected accounts. Service is now operating normally again, but it make take another 24 hours to complete the data sync.\n\nIf you still notice data inconsistencies after 10:00 AM PT on June 17, please contact our Support team at [email protected]. Thank you for your patience and understanding as we work towards a stronger sync experience in Lifecycle Manager.",
"name": "Degraded Service",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:54\u003c/var\u003e - \u003cvar data-var='time'\u003e15:54\u003c/var\u003e EDT"
},
{
"code": "4v2r4kp98859",
"impact": "major",
"message": "Following the mitigations we deployed, we've seen no further errors on the affected services. We're now marking this incident as resolved and will continue our root cause analysis.\n\nThank you very much for your patience.",
"name": "Lifecycle Manager: Request failed errors on several pages.",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e - \u003cvar data-var='time'\u003e16:19\u003c/var\u003e EDT"
},
{
"code": "p1c0n7dp18x9",
"impact": "minor",
"message": "Cognition360 data processing has fully caught up for all North American partners over the weekend as Azure's Western US regional issue was resolved.\n\nAs previously mentioned, there was no data loss due to this. The impact was limited to temporary processing delays, and all C360 services are now operating normally.\n\nThank you very much for your patience.",
"name": "C360: Delayed Data Processing for North American Partners",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "7dmx6mcfsmzs",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Workstation Assurance service request form",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:55\u003c/var\u003e - \u003cvar data-var='time'\u003e13:23\u003c/var\u003e EDT"
},
{
"code": "sspzgm49k7ty",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Quoter: Database maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:03\u003c/var\u003e EDT"
},
{
"code": "1y8vyp93d74y",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Service Unavailable - ControlMap [US]",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:13\u003c/var\u003e - \u003cvar data-var='time'\u003e10:37\u003c/var\u003e EDT"
},
{
"code": "frxj12p8bzbv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: Integrations sync issues",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:09\u003c/var\u003e - \u003cvar data-var='time'\u003e13:45\u003c/var\u003e EDT"
},
{
"code": "9g6ckqzkf7wt",
"impact": "none",
"message": "Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an \"unexpected error\". We have identified the cause and are working urgently on a resolution",
"name": "Lifecycle Manager: unexpected error in integrations",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:07\u003c/var\u003e - \u003cvar data-var='time'\u003e12:07\u003c/var\u003e EDT"
},
{
"code": "hjyxj2pnxrvq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: View Contacts Page",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:33\u003c/var\u003e - \u003cvar data-var='time'\u003e19:33\u003c/var\u003e EDT"
},
{
"code": "rwpncpyyc4dc",
"impact": "major",
"message": "We've successfully resolved the issue. ControlMap GovCloud environments are now accessible as normal and we are actively monitoring for any further problems.\n\nIf you continue to experience any issues, please reach out to our support team.\n\nThank you very much for your patience.",
"name": "ControlMap: GovCloud region inaccessible",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:53\u003c/var\u003e - \u003cvar data-var='time'\u003e11:10\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-04-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "qz4c2dc2lm8t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: Apple Warranty Lookup",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e17:06\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:36\u003c/var\u003e EDT"
},
{
"code": "g70m93zy2pzz",
"impact": "minor",
"message": "We've successfully resolved the underlying issue with Dell warranty calls in Lifecycle Insights. Those warranty look ups will now function as expected.\n\nThank you very much for your patience.",
"name": "Lifecycle Insights: Dell warranty lookups failing",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:32\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e17:20\u003c/var\u003e EDT"
},
{
"code": "27s45y3bvt52",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "ControlMap in US region sends too many emails",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "x63hmqjjsg72",
"impact": "minor",
"message": "Late February we received reports of intermittent slow page loads affecting Backup Radar in our EU region.\nOur team investigated the issue, including assessing whether an ongoing Microsoft Azure App Services maintenance window contributed to the degraded performance.\nThe application remained accessible during this time; however, users experienced slower-than-normal response times.",
"name": "Backup Radar - EU Region: Intermittent Performance Delays",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:05\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:51\u003c/var\u003e EDT"
},
{
"code": "fhvwy3h946hc",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Lifecycle Manager: Integration Sync Logs – Missing Historical Activity",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:21\u003c/var\u003e EDT"
},
{
"code": "l8qk4548zjk8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Lifecycle Manager - Scheduled Maintenance on infrastructure",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e EDT"
},
{
"code": "rbvmhqyn92dm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: ScalePad Login Infrastructure Update (Microsoft SSO Action Required)",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e18:01\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "2l8xzs9fqynl",
"impact": "minor",
"message": "We've identified resources which ended up in an unstable state and implemented corrective actions to resolve the access issues to Backup Radar in our EU region.\n\nWe'll continue to monitor the environment to ensure ongoing stability and address any remaining symptoms for partner accounts.",
"name": "Backup Radar - EU Region: Degraded Performance",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:18\u003c/var\u003e - \u003cvar data-var='time'\u003e14:57\u003c/var\u003e EST"
},
{
"code": "b5s3c6s2435h",
"impact": "minor",
"message": "We’ve released a new MS365 Multi-Tenant integration that resolves the challenges faced by some partners using the previous integration.\n\nTo add the new integration, here are the steps:\nhttps://help.lifecyclemanager.com/hc/en-us/articles/45103723278107-Integrating-with-Microsoft-365-Multi-Tenant\n\nIf you run into issues, or if data still doesn’t appear as expected after completing the setup, please work through the troubleshooting steps in this article: https://help.lifecyclemanager.com/hc/en-us/articles/46603439704603-Resolving-Microsoft-365-Multi-Tenant-Sync-issues",
"name": "Sync Issues with MS365 Multi-Tenant Integration",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:39\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:48\u003c/var\u003e EST"
},
{
"code": "0l4kw85y71g0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Quoter: Database maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:45\u003c/var\u003e EST"
},
{
"code": "q47ycsdpqdj8",
"impact": "minor",
"message": "We've identified and fixed the issue and all results are showing properly under Backup Plans again.\n\nThank you for your patience.",
"name": "Backup Radar: Backup Plans - Daily Activity not registering backup results (EU Region)",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:45\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:58\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-01-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "85311rs93ms1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Acronis API Integration Degradation",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:44\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e EST"
},
{
"code": "b4n4c04y2k4f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Lifecycle Manager - Login with ScalePad - Scheduled Maintenance on infrastructure",
"timestamp": "Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:01\u003c/var\u003e - \u003cvar data-var='time'\u003e13:22\u003c/var\u003e EST"
},
{
"code": "959731lqj31q",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming Maintenance: ControlMap",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:00\u003c/var\u003e EST"
},
{
"code": "rgnb76y1ndth",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Service Unavailable - ControlMap [US]",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:17\u003c/var\u003e - \u003cvar data-var='time'\u003e12:44\u003c/var\u003e EST"
},
{
"code": "345x0pqs6kw5",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Service Unavailable - ControlMap [US]",
"timestamp": "Jan \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e21:56\u003c/var\u003e - \u003cvar data-var='time'\u003e22:45\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "0yl2cmldhs50",
"impact": "major",
"message": "Access to ControlMap US has been stabilized.\n\nWe're gathering information on this particular outage so that we can apply fixes to the underlying root cause.\n\nThank you very much for your patience.",
"name": "ControlMap: Intermittent issues accessing app in US region.",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e - \u003cvar data-var='time'\u003e16:44\u003c/var\u003e EST"
},
{
"code": "6f794syk1lx3",
"impact": "major",
"message": "This incident is resolved following major sync optimization efforts.\nWe appreciate your patience and understanding.",
"name": "Lifecycle Manager: Intermittent Sync Failures for Large Integrations.",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:14\u003c/var\u003e EST"
},
{
"code": "pwd274td7rsw",
"impact": "major",
"message": "The fix for the Lifecycle Manager ticket creation feature has been successfully deployed and verified. The system is stable, and the feature is now fully operational. Thank you for your patience during this incident.",
"name": "Lifecycle Manager: Ticket creation feature disabled",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:45\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:54\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "r7lywdnx2d03",
"impact": "minor",
"message": "We have confirmed all affected reports were properly processing over the weekend. We will be closing up this incident now.\n\nThank you very much for your patience.",
"name": "Backup Radar: Daily report emails not being received",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:21\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e EST"
},
{
"code": "ylltdn9xlt59",
"impact": "major",
"message": "We will be closing this incident. Email delivery to Backup Radar has remained stable since Mailgun corrected the issue on November 13th.\n\nPartners who removed suppressed Backup Radar addresses and allowlisted backupradar.com and backupradar.net as per our previous instructions are seeing normal delivery again.\n\nIf you continue to experience delivery issues, please don't hesitate to reach out to our support team for assistance.\n\nThank you for your patience.",
"name": "Backup Radar: Subset of backup emails not being processed",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:24\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:07\u003c/var\u003e EST"
},
{
"code": "x410vd2341c1",
"impact": "critical",
"message": "This incident is resolved. We'll continue to monitor our backing database in the US region. We appreciate your patience and understanding.",
"name": "Service Unavailable - ControlMap [All Regions]",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:23\u003c/var\u003e - \u003cvar data-var='time'\u003e11:54\u003c/var\u003e EST"
},
{
"code": "lyqrnqrddn43",
"impact": "major",
"message": "Datto has successfully pushed a fix for the issue and we've confirmed that there is no longer a discrepancy between the API results and what is shown in their UI.\n\nThank you very much for your patience.",
"name": "Backup Radar: Datto Screenshot Results Discrepancy",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}