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Terms of Service
Effective 28 September 2026 · Plain-language summary first, then the terms
The short version: you subscribe annually; we generate, monitor, and document your security program with software. Self-serve plans are software-only and self-attested — no human advisor reviews them and nothing we produce is a certification, legal advice, or a guarantee of any regulatory outcome or of breach prevention. You can cancel anytime and keep every document you generated.
1. The service
CyberComply provides software-generated security policies, external scanning, monitoring, readiness reporting, and evidence management for your business ("the Service"), on the plan you purchase. Managed plans additionally include review by a named security advisor as separately described in their engagement terms.
2. What the Service is not
Not a certification, audit opinion, or legal/professional advice.
Not a guarantee of compliance, of passing any audit or renewal, or of preventing any security incident.
Self-serve deliverables are self-attested by you; you are responsible for reviewing them before relying on them.
3. Billing
Plans are billed annually in advance and renew automatically until cancelled. Plan changes are prorated against your existing subscription. Add-ons are billed annually; pay-per-use items are billed per unit as displayed before purchase. You will never be double-billed for a capability your plan already includes.
4. Refunds, cancellation & your data
Annual self-serve plans carry a 14-day money-back guarantee from each purchase or renewal date — email support with REFUND and it is honoured without questions. Add-ons and pay-per-use items are refundable in the same window unless the service already ran. After the window you may cancel any time, effective at the end of the paid period, with no partial refund. Documents generated for you remain yours and downloadable. We may close accounts that abuse the Service or use it against systems they do not own. Full details: refund policy.
5. Acceptable use
Scanning runs only against domains you own or are authorized to assess. Active security testing requires a separately signed authorization: on self-serve plans, the vulnerability scan and phishing simulation run only after you sign the testing authorization in your portal, which you can withdraw there at any time.
6. Liability
The Service is for business use. To the maximum extent permitted by law: each party's aggregate liability is limited to the fees you paid in the twelve months before the claim; neither party is liable for indirect, consequential or lost-profit damages; and the Service is provided "as is" without warranties beyond those that cannot be excluded. These limits do not apply to your payment obligations, to either party's fraud or willful misconduct, or to your responsibility for testing you authorize against systems you do not own or control.
7. Data processing
Where we process personal data on your behalf, our Data Processing Addendum (DPA) applies. Managed-plan customers receive it with their contract; self-serve customers can request it at signup or at any time from [email protected], and we complete it with your organization's details. How we handle data is summarized in our privacy policy.
8. Changes
We may update these terms; material changes will be notified by email before they take effect.
9. Who you contract with
Your agreement is with DigComply Solutions Private Limited, which provides CyberComply. CA4CPA Global LLC is an associated firm and is not a party to it.
CyberComply is a product of DigComply Solutions Private Limited (in association with CA4CPA Global LLC). © 2026 DigComply Solutions Private Limited. Questions: [email protected]