Snapshot 38467
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{
"pages": [
{
"end_time": "2026-10-31T23:59:59-07:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "4bcb5q3pr679",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Degraded Call Audio Quality",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:43\u003c/var\u003e PDT"
},
{
"code": "z0mswwfhfmvw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: Calling and Texting",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "w805vf2j82jv",
"impact": "major",
"message": "This incident has been resolved.",
"name": "SMS and Call Automation API Currently Unavailable",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:34\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e PDT"
},
{
"code": "95pb18d16c0b",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Call Duration Time Set to 0:00",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:28\u003c/var\u003e - \u003cvar data-var='time'\u003e10:39\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-07-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "xpb46ng073f3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "AI Insights Currently Unavailable",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e12:35\u003c/var\u003e - \u003cvar data-var='time'\u003e19:17\u003c/var\u003e PDT"
},
{
"code": "dsr2t887xtrk",
"impact": "major",
"message": "This incident has been resolved.",
"name": "SMS Unavailable for Some Phone Numbers",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e PDT"
},
{
"code": "zqw18ys411vg",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Calls Disconnecting Shortly After Connection",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:08\u003c/var\u003e - \u003cvar data-var='time'\u003e07:28\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "wn030lwmxtjt",
"impact": "none",
"message": "This incident has been resolved.",
"name": "PowerLists Not Loading",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:06\u003c/var\u003e - \u003cvar data-var='time'\u003e15:29\u003c/var\u003e PDT"
},
{
"code": "ry9nps5jpg3y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] 10DLC Registration Temporarily Unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:01\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:02\u003c/var\u003e PDT"
},
{
"code": "h14pxkptw06h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Dashboard Phone Number Purchasing Temporarily Unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:52\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:01\u003c/var\u003e PDT"
},
{
"code": "vt5xn3817zb7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Mobile App and Desk Phone Calling Temporarily Unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:33\u003c/var\u003e PDT"
},
{
"code": "pytx1tl5hn5k",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Call Issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e PDT"
},
{
"code": "yzlj3yml1ftt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Dashboard Phone Number Purchasing Temporarily Unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:48\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "pjx6fnlmtl1f",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Unable to Reset Password",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e07:27\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e PDT"
},
{
"code": "wrjcmmhfphbq",
"impact": "none",
"message": "All refunds have been processed and are subject to normal bank processing times.",
"name": "Mischarge for minutes reserve",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e07:02\u003c/var\u003e - May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:56\u003c/var\u003e PDT"
},
{
"code": "4x09hkxdgn1b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delay in outbound call when using C2C",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e - May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e07:48\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-04-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "lxkt4jsyqpcf",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "SMS delivery issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:07\u003c/var\u003e - \u003cvar data-var='time'\u003e17:35\u003c/var\u003e PDT"
},
{
"code": "7pps3ymnmgmb",
"impact": "maintenance",
"message": "SMS is now fully operational globally.\nIf you’re experiencing calling issues, logging out and back in should resolve the problem.\nWe have conducted a credential cleanup to mitigate SMS abuse.",
"name": "SMS abuse",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - \u003cvar data-var='time'\u003e11:44\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "vljsxf6cyx85",
"impact": "critical",
"message": "We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.",
"name": "Call forwarding and Inbound Voicemail Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e - \u003cvar data-var='time'\u003e20:48\u003c/var\u003e PDT"
},
{
"code": "nq7463k9p8wg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded PowerCall performance, slowness on dashboard",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e09:44\u003c/var\u003e PDT"
},
{
"code": "7nffn342fbz2",
"impact": "major",
"message": "This incident has been resolved.",
"name": "PowerCall issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:47\u003c/var\u003e PDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "t0dnxjj1mprg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Database maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e PST"
},
{
"code": "75gm0rnhw4zq",
"impact": "major",
"message": "AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider.",
"name": "Login issues on specific locations",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:31\u003c/var\u003e PST"
},
{
"code": "h17vybx2lw0h",
"impact": "critical",
"message": "The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.",
"name": "Site outage (Dashboard + Powercall)",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - \u003cvar data-var='time'\u003e20:25\u003c/var\u003e PST"
},
{
"code": "k5q7fwxcpjxr",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Login and Dialing Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:34\u003c/var\u003e - \u003cvar data-var='time'\u003e11:31\u003c/var\u003e PST"
},
{
"code": "ml6d0g28rnp7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Service Outage Affecting Some Accounts",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e07:11\u003c/var\u003e - \u003cvar data-var='time'\u003e10:04\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-01-31T23:59:59-08:00",
"months": [
{
"incidents": [
{
"code": "1t0nt5qtt7k8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Powercall Stuck while Dialing",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e PST"
},
{
"code": "f3595kt34smc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ring Groups Are Going Straight To Voicemail",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:12\u003c/var\u003e - \u003cvar data-var='time'\u003e15:35\u003c/var\u003e PST"
},
{
"code": "r5njp51yrddr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Database Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:20\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "gg9f3b06wjpk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded PowerDialing Performance",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "7dfg9nv6r348",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "PowerCall Performance Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:10\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:28\u003c/var\u003e PST"
},
{
"code": "sc3zdzjl3ft0",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Outbound and Inbound Calls Outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:12\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:40\u003c/var\u003e PST"
},
{
"code": "wkm0r1cx1tnv",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Outbound and Inbound Calls Outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:05\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e PST"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}