Snapshot 39051
Normalized text
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{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "2ltdrb935zlr",
"impact": "none",
"message": "The brief inbound call disruption reported over the last 30 minutes has been resolved. Calls are now being received normally.\n\nWe do not yet have confirmation of the root cause, but it may have been related to the earlier Virgin Media connectivity issues affecting some customers. If you continue to experience call delivery problems, please contact our support team.\n\nThank you for your patience.",
"name": "Virgin Media Internet Connectivity Issues Affecting Customers",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:45\u003c/var\u003e - \u003cvar data-var='time'\u003e17:07\u003c/var\u003e IST"
},
{
"code": "gyvryyg1c8y0",
"impact": "minor",
"message": "This incident is now resolved. The configuration issue that caused some Yealink desk phones to show \"No Service\" or \"Invalid Line\" was fixed on the morning of 1 September, and monitoring since then shows affected handsets registering normally with no further reports. A permanent configuration change will follow as part of our normal maintenance and will not affect service. If any handset at your site is still showing this error, please restart it and contact our support team if it does not recover.",
"name": "Yealink handsets showing \"No Service\" / failing to register",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:49\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e18:38\u003c/var\u003e IST"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "xbvrft8kwt8x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Database configuration update",
"timestamp": "Aug \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e IST"
},
{
"code": "jqfrg4nmlk1b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Database configuration update",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e IST"
},
{
"code": "kb17tx0q6c59",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Intermittent call failures affecting some accounts",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e - \u003cvar data-var='time'\u003e14:54\u003c/var\u003e IST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+01:00",
"time_zone": "Dublin"
},
{
"end_time": "2026-07-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "dyn126dyhgst",
"impact": "minor",
"message": "This issue was resolved last night 11:30PM by the upstream provider.",
"name": "Intermittent one-way audio on some inbound PSTN calls (upstream carrier)",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:51\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e IST"
},
{
"code": "99y10vcr778h",
"impact": "none",
"message": "We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.",
"name": "Intermittent one-way audio on some inbound calls (from upstream carrier)",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e IST"
},
{
"code": "cybmvgpmgc6k",
"impact": "minor",
"message": "Resolved — The outgoing call issue affecting select accounts has been fully resolved. \nThe root cause has been identified and an internal investigation is ongoing to prevent recurrence. \nWe apologise for the disruption caused.",
"name": "Issues with incoming audio on calls",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:34\u003c/var\u003e - \u003cvar data-var='time'\u003e12:07\u003c/var\u003e IST"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "1h22gcsdwxqb",
"impact": "major",
"message": "We are pleased to confirm that the outgoing call issue affecting a select number of accounts has been fully resolved.",
"name": "Service Notice — Outgoing Call Issues Affecting Select Accounts",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:10\u003c/var\u003e IST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "m0tv47yn1mgs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue with incoming calls",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - \u003cvar data-var='time'\u003e13:55\u003c/var\u003e IST"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+01:00",
"time_zone": "Dublin"
},
{
"end_time": "2026-04-30T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "x7901wb8t357",
"impact": "major",
"message": "The issue has now been resolved. \nTo apply the changes, please log out of the mobile app and log back in.",
"name": "Mobile app degraded performance, you may have issue to make and receive calls",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:49\u003c/var\u003e - \u003cvar data-var='time'\u003e14:22\u003c/var\u003e IST"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "yk7074wm1qm8",
"impact": "minor",
"message": "The issue has been resolved. Apologies for the inconvenience caused.",
"name": "Issues making and receiving calls",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:56\u003c/var\u003e - \u003cvar data-var='time'\u003e10:31\u003c/var\u003e GMT"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "Dublin"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "ws627m4j0n9l",
"impact": "minor",
"message": "API 500 Server Error",
"name": "Public API server error",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e GMT"
},
{
"code": "c2wcsdm412nn",
"impact": "minor",
"message": "The incident has been resolved. If you are still experiencing any issues, please don't hesitate to contact our customer care team.\nApologies for any inconvenience caused,",
"name": "Phone system degraded performance",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e GMT"
},
{
"code": "by8h20fxp2nl",
"impact": "minor",
"message": "Our team has identified the issue related to database cluster degradation.\nDuring the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service.\nWe are continuously monitoring and ready to respond in case of new issues.\nApologies to all the clients and partners affected by this incident.",
"name": "Contact name look-up, Portal Reports and Call Logs service are temporarily unavailable",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:28\u003c/var\u003e GMT"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "nn7fv2fv1t45",
"impact": "minor",
"message": "The issue with the calls using the desktop app is now resolved,\napologies for the inconvenience caused.\nThe team is investigating the root cause.",
"name": "Issue with call audio using desktop app",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - \u003cvar data-var='time'\u003e12:27\u003c/var\u003e GMT"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "Dublin"
}
]
}