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Privacy Policy
Introduction
G-Accon LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.
As part of our commitment to security and compliance:
G-Accon has successfully completed a SOC 2 Type 1 audit, performed by AssuranceLab, demonstrating that our systems are designed to securely manage your data and protect the privacy of your information in accordance with leading industry standards.
We are fully GDPR compliant, ensuring that our data handling practices meet the strict requirements of the General Data Protection Regulation (EU) 2016/679 for users in the European Economic Area.
For more details about our security practices, compliance status, and certifications, please visit our Trust Center (powered by Drata).
1. Information We Collect
1.1 Personal Information
We collect several types of information from and about users of our services:
Account and Profile Information
- First name and last name
- Email address
- Company name (where applicable)
- Account credentials
Payment Information
When you purchase our services, our payment processors (Braintree, PayPal, GoCardless, and Chargebee) collect payment information necessary to process your transactions. We do not directly store your payment information.
Communication Preferences
- Marketing preferences
- Newsletter subscriptions
- Webinar attendance records
- Meeting scheduling preferences
1.2 Usage Information
We automatically collect certain information about your device and how you interact with our website and services, including:
- Log data
- Device information
- IP address
- Browser type and settings
- Usage patterns and preferences
2. How We Collect Information
2.1 Direct Collection
We collect information directly from you when you:
- Create an account
- Purchase our services
- Sign up for webinars
- Schedule meetings
- Contact our support team
- Subscribe to our newsletter
- Participate in surveys or promotions
2.2 Third-Party Service Providers
We use the following service providers to help us deliver our services:
Google Workspace
- Purpose: Account management and service provision
- Data collected: Name, email address
Zoom
- Purpose: Hosting webinars and tracking attendance
- Data collected: Name, email address
HubSpot
- Purpose: Marketing and customer relationship management
- Data collected: Name, email address, company name
Mailchimp
- Purpose: Email marketing communications
- Data collected: Name, email address
Calendly
- Purpose: Meeting scheduling
- Data collected: Name, email address
Payment Processors (Braintree, PayPal, GoCardless, Chargebee)
- Purpose: Processing subscription payments
- Data collected: Payment information
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Creating and managing your account
- Processing your payments
- Providing customer support
- Delivering our services
- Sending service-related communications
3.2 Marketing and Communication
- Sending newsletters and marketing communications
- Providing information about new features and services
- Conducting surveys and collecting feedback
- Managing webinar registrations and attendance
3.3 Service Improvement
- Analyzing usage patterns
- Improving user experience
- Developing new features
- Troubleshooting technical issues
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data under the following legal bases:
- Contractual Necessity: To provide our services and fulfill our contractual obligations
- Legitimate Interests: To improve our services, prevent fraud, and promote our business
- Consent: For marketing communications and certain optional features
- Legal Obligations: To comply with applicable laws and regulations
5. Your Rights and Choices
5.1 GDPR Rights
If you are in the European Economic Area (EEA - which includes the European Union member states, Iceland, Liechtenstein, and Norway), you have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
5.2 Marketing Communications
You can opt out of marketing communications by:
- Using the unsubscribe link in our emails
- Updating your communication preferences in your account
- Contacting us directly
5.3 Consequences of Not Providing Information or Withdrawing Consent
5.3.1 Required Information
Certain personal information is essential for us to provide our services. If you choose not to provide this required information:
- We will be unable to create or maintain your account
- You will not be able to access or use our services
- We cannot process transactions or fulfill our contractual obligations to you
5.3.2 Withdrawal of Consent
You have the right to withdraw your consent at any time. If you withdraw consent:
- For processing necessary to provide our services: We will no longer be able to provide you with the affected services, and your account access may be limited or terminated
- For marketing communications: You will no longer receive marketing messages but can continue using our services
- For optional features: Those specific features will become unavailable while you can continue using core services
5.3.3 Partial Access
Where technically feasible, we will attempt to provide partial access to services that do not require the personal data for which you have withdrawn consent. However, full functionality cannot be guaranteed without all required data.
We will clearly identify which information is required and which is optional during the data collection process.
6. Data Retention and Deletion
6.1 Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
Account Information: Duration of service plus 1 year after account closure
Payment Information: 7 years from the date of transaction (legal requirement)
Marketing Data: 2 years from last interaction or until consent withdrawal
Communication Records: 3 years from last interaction
Technical Logs: 90 days
Webinar Attendance Records: 1 year from the date of the webinar
6.2 Data Deletion
You have the right to request deletion of your personal data. Upon receiving a deletion request, we will:
1. Verify your identity
2. Delete your personal data from active systems within 30 days
3. Remove your data from backup systems within 90 days
Provide confirmation once deletion is complete
We may retain certain information if:
Required by law
Necessary for legitimate business purposes
Required for the establishment, exercise, or defense of legal claims
6.3 Automated Deletion
We automatically delete or anonymize:
Inactive accounts after 2 years of no activity
Marketing data after 2 years without engagement
Technical logs after 90 days
7. Data Disclosure
7.1 Categories of Recipients
We share your personal data with:
Service Providers:
Payment processors (Braintree, PayPal, GoCardless, Chargebee)
Data shared: Transaction details
Purpose: Payment processing
Legal basis: Contract performance
Marketing platforms (HubSpot, Mailchimp)
Data shared: Contact information
Purpose: Marketing communications
Legal basis: Consent
Cloud services (Google Workspace)
Data shared: Account data
Purpose: Service provision
Legal basis: Legitimate interests
7.2 International Transfers
When we transfer data outside the EEA, we ensure appropriate safeguards through:
1. Standard Contractual Clauses (SCCs)
2. Adequacy decisions
3. Binding Corporate Rules
For each transfer, we:
Assess the recipient country's data protection laws
Implement additional technical safeguards if necessary
Document transfer impact assessments
Provide you with a copy of the safeguards upon request
7.3 Legal Requirements
We may disclose your information if required by law:
In response to valid legal requests
To protect our rights or property
To prevent fraud or abuse
In emergency situations
We will:
Notify you of such disclosure when legally permitted
Provide only the minimum required information
Document all disclosures
Challenge overly broad requests
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of personal data
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Incident response procedures
9. Compliance and Certifications
At G-Accon, we are committed to maintaining the highest standards of data protection and security. Our practices and controls are validated through the following certifications and regulatory compliance:
SOC 2 Type 1: G-Accon has successfully completed a SOC 2 Type 1 audit, performed by AssuranceLab, an independent third-party auditor. This certification demonstrates that our systems are designed and operated to meet rigorous standards for security, availability, and confidentiality.
GDPR Compliance: G-Accon is fully compliant with the General Data Protection Regulation (EU) 2016/679. This ensures that our data handling practices align with the strict requirements for lawful processing, transparency, accountability, and protection of personal data for users in the European Economic Area.
For more details about our security practices, compliance status, and certifications, please visit our Trust Center.
For GDPR-related matters or SOC 2 report inquiries, please see the Contact Us section below.
We continuously review and improve our security and compliance frameworks to meet evolving regulatory and industry standards.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending an email to registered users
- Displaying a notice in our services
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
G-Accon LLC
42055 Borchart Dr., Novi, MI 48375
Email: [email protected]
For GDPR-related matters or SOC 2 report inquiries:
Data Protection Officer
Email:[email protected]
Last Reviewed: 08/22/2025
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