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Terms of Use Home Terms of Use Acceptance & Overview Overview > Acknowledgement Modifications Contact Us Account & Access Your User Account License and Site Access Usage Limits & Fair Use Communications Commercial Terms Service Credits Billing Disputes and Refunds Service Terms Service Level Agreement Affiliate Partner Program Data & Integrations Data Processing Agreement Privacy Policy Third Party Sites Intellectual Property Proprietary Rights Risk Allocation Warranties Indemnification Legal & Dispute Applicable Law Class Action Waiver Severability; Waiver Overview Last Update: 12/13/2025 These Terms of Use (“Terms�) govern your access to and use of the website located at www.impressionwise.com (the “Site�) and any related products, tools, features, or services made available by Impressionwise (collectively, the “Services�). This includes, without limitation, accessing the Site, creating an account, using any tools or functionality provided through the Site, or submitting inquiries or requests for contact. By accessing or using the Site or Services, you acknowledge and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Site and Services. Impressionwise reserves the right to update or modify these Terms at any time in its sole discretion. Any changes will be effective upon posting to the Site, unless otherwise specified. It is your responsibility to review these Terms periodically to remain informed of any updates. Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of such changes. Your use of the Services may also be subject to additional terms, policies, or agreements, including any applicable Terms and Conditions of Use Agreement, which are incorporated herein by reference. By using the Site or Services, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity and authority to enter into these Terms. Service Credits As a condition of using the Services, Customer must purchase Service Credits in advance of such use and/or otherwise prepay applicable fees through the Site. The then-current pricing for the Services and Service Credits is set forth on the Site at https://www.impressionwise.com/pricing.html, as may be updated from time to time. All Service Credits granted are subject to the following conditions: (a) one (1) Service Credit shall be deemed consumed upon the processing of one (1) email address under the applicable Service; and (b) the number of Service Credits available for use at any given time shall be proportional to the amount of applicable service fees actually paid by Customer as of such time, such that the percentage of Service Credits made available equals the percentage of total service fees paid to date. Once the Services have commenced or any Service Credits have been used, all fees paid and Service Credits purchased shall be non-refundable, and no refunds, credits, or offsets shall be provided for any unused or partially used Service Credits. Privacy Please review our Privacy Policy, which also governs Your visit to the Site, and explains Impressionwise’s collection and use practices for information submitted to the Site and through the Services. Usage Limits and Fair Use To ensure the stability, performance, and integrity of the Services for all customers, the following usage limitations and fair use policies apply to both file-based and API-based access. (a) Fair Usage. Customer agrees to use the Services, including both file-based uploads and API-based access, in a manner consistent with normal business operations and in accordance with this Agreement. Service usage shall not exceed reasonable limits necessary to accomplish Customer’s intended business purposes. (b) Excessive or Abusive Use. Excessive, abnormal, or abusive use—such as attempts to overload the system, circumvent usage controls, repeatedly submit invalid or corrupted files, or otherwise interfere with the integrity, performance, or security of the Services - is prohibited. Impressionwise reserves the right, in its sole discretion, to suspend, throttle, or limit access to the Services to prevent such usage. (c) Usage Thresholds. Impressionwise may establish quantitative or qualitative usage thresholds for both file-based and API-based access (e.g., maximum requests per minute, maximum file size, maximum daily processing volume). Customer will be notified of any applicable limits, and Impressionwise may modify these thresholds from time to time upon reasonable notice. (d) No Liability for Service Limitation. Impressionwise shall not be liable for any loss, delay, or disruption of service resulting from compliance with this Section, including any temporary suspension or throttling of Customer’s usage. (e) Monitoring. Impressionwise reserves the right to monitor Customer usage for compliance with this Section and to enforce any fair usage restrictions as reasonably necessary to maintain system stability and service quality for all customers. Billing Disputes & Refunds This Section establishes the procedures for resolving billing disputes, addressing system errors, and specifying the circumstances under which refunds or credits may be issued, while confirming Customer’s obligation to pay undisputed amounts. (a) Disputed Charges. Customer must notify Impressionwise in writing of any disputed invoice, fee, or charge within 30 days of the invoice date, specifying the disputed amount and the reason for the dispute. Failure to provide timely notice constitutes a waiver of any claim related to the invoice. (b) Resolution. Upon receipt of a timely dispute notice, Impressionwise will investigate and respond in writing within 15 business days. Any amounts determined to have been incorrectly billed will be credited or refunded to Customer, as applicable. (c) System Errors. In the event of demonstrable system errors, miscalculations, or other billing mistakes, Impressionwise may, at its sole discretion, issue a credit or refund for the affected Service Credits. (d) No Refund for Used Services. Except as expressly provided in this Section, all payments and Service Credits are non-refundable once services have commenced or Service Credits have been used, including partial use. (e) Payment Obligation. All undisputed amounts remain due and payable in accordance with the applicable invoice and Payment Terms, regardless of any dispute concerning other amounts. Electronic Communications By submitting your information (“User Data�) to Impressionwise through the Site or Services, including through account creation or contacting us via email, you consent to the following: 1. Communications from Impressionwise: You agree to receive electronic communications from us, our affiliates, or authorized third parties using any contact method you provide, including email. These communications may include service notifications, updates, news, special offers, promotional messages, and other information relevant to your use of the Services. 2. Use of Your Information: By providing your User Data, you authorize Impressionwise and its affiliates to collect, use, store, and disclose such information in accordance with our Privacy Policy and to facilitate delivery of the Services. Your account creation constitutes your affirmative consent to receive electronic communications as described above. 3. Opt-Out: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe� link included in our emails or by sending a request to [email protected]. Please note that opting out of marketing emails will not prevent us from sending you important service-related notifications, including account or transaction-related communications. 4. Electronic Agreements: You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. Impressionwise may post notices on the Site, which you agree constitute valid electronic communications. Proprietary Rights Intellectual Property Ownership All content on the Site and within the Services—including, without limitation, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of Impressionwise or its content suppliers and is protected by U.S. and international copyright, trademark, patent, and other intellectual property laws. The compilation of all content on the Site is the exclusive property of Impressionwise, with copyright authorship and ownership fully reserved. You may not use any Impressionwise logo, proprietary graphic, or trademark without our express written consent. Limited License Subject to your compliance with these Terms, Impressionwise grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services solely for your internal business purposes. All other rights, title, and interest in the Site, Services, software, analytics, data, and related technology—including any derivatives, enhancements, improvements, or extensions developed by or on behalf of Impressionwise—are expressly reserved by Impressionwise. Affiliate Use Affiliates may use approved Impressionwise trademarks and materials only in accordance with the Affiliate Program and solely for the purpose of promoting Impressionwise Services. Any other use, reproduction, or distribution of Impressionwise intellectual property is strictly prohibited. Trademarks and Trade Dress Nothing in these Terms grants you any right to use any Impressionwise trademark, service mark, or trade dress, or the trademarks of any third party. You agree not to use such marks in connection with any product or service not owned or offered by Impressionwise, in any manner that could cause confusion or disparage Impressionwise. You acknowledge the validity and ownership of Impressionwise’s trademarks and trade dress in the United States and other jurisdictions and agree not to challenge or contest such ownership. Submissions Any feedback, suggestions, comments, or materials submitted to Impressionwise through the Site shall become the sole property of Impressionwise, and we shall have the right to use them for any purpose without restriction or compensation to you. Eligibility and Registration You represent and warrant that you (a) are at least 18 years old, (b) have not been previously suspended from using the Services, and (c) have full power and authority to enter into this agreement and that, in doing so, will not violate any other agreement to which you are a party. By registering to the Site or Services and placing an order to acquire Services, you warrant and represent and that any information provided by you at the time of registration is complete, truthful and accurate, and you agree to ensure that such information is kept up to date. Upon registering for an account, you will receive an account designation and will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another User at any time, or to disclose your password to any third party. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account. You may not transfer, assign or sell your Impressionwise account and/or User ID to another party. Access to the Impressionwise Services may be made available in free or paid versions and/or in different service levels. Not all of the features and functionality of the Impressionwise Services may be available in each version or service level. The features and functionality of each version or service level may be changed from time to time at Impressionwise discretion. Impressionwise may charge fees in accordance to the fees presented to you prior to your registration (see our pricing schedule). All amounts shall be exclusive of any tax, levy or similar charge, and will be expressed and paid in US Dollars. The payment shall be made either by Credit Card or any other method approved by Impressionwise. Please note that we have a strict no refunds policy. If your billing information and payment source is invalid, if charges billed to you are declined or not paid or if you fail to pay charges for a paid version of Impressionwise Services when due, your account may be suspended or cancelled, at Impressionwise discretion. If a User account is suspended, Impressionwise may, but is not obligated to, maintain your account and/or related content and information, in order to allow the User to pay the past-due charges and restore its account. If the charges are not paid, such account may be cancelled. Please note, that until paid in full, all past due amounts will bear an additional charge of the lesser of 1-1/2% per month or the maximum amount permitted under applicable law. Prices are subject to change without notice and may vary from time to time. Please ask your Impressionwise account manager contact for further details. Impressionwise may, in its sole discretion, refuse to offer access to or use of the Site and Services to any person or entity, and change its eligibility criteria at any time. This provision is void where prohibited by law and this right is revoked in such jurisdictions. Your User Account Account Registration and Responsibility To access and use the Services, you must register and create a user account. During registration, you agree to provide complete, accurate, and current information, including a valid email address and a secure password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to promptly notify Impressionwise of any unauthorized use or breach of security. If you create an account on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, and these Terms will apply to both you and the entity. Site and Service Access References to your access or use of the Services include access or use by your affiliates and end users. You are responsible for ensuring that all such access and usage complies with these Terms. Any act or omission by your affiliates or end users that violates these Terms will be considered a breach by you. Account Use and Marketing Acknowledgment By creating an account, you consent to Impressionwise identifying you as a client in its marketing materials and on its website. You acknowledge that authorized Impressionwise personnel may access your account and related records as reasonably necessary to investigate concerns, ensure compliance, and support the operation and maintenance of the Site and Services. Service Purchase and Usage Each Service credit corresponds to the processing of one unique email address through Impressionwise’s verification or threat detection systems. By purchasing a Service credit package, you acknowledge and agree that credits are deducted from your account upon submission and initiation of processing, regardless of the verification outcome or result. Once any portion of a Service credit package has been accessed or consumed—either partially or in full—the purchase is considered utilized and non-refundable. Service credits do not carry an expiration date unless otherwise specified in a signed agreement and may be used across multiple submissions while your account remains active and in good standing. Impressionwise reserves the right to suspend or revoke unused credits if the account is found to violate these Terms. You are responsible for reviewing and validating your data prior to submission. Impressionwise is not liable for credits consumed due to client-side errors, misconfigurations, duplicate entries, or other user data issues. Service Disclaimer Impressionwise makes commercially reasonable efforts to identify and flag known threat indicators, spam traps, and delivery classification elements using proprietary systems and continuously updated threat intelligence. However, due to the dynamic nature of the digital ecosystem, including the emergence of new traps, threats, and behavioral indicators, Impressionwise cannot guarantee that any report, result, or deliverable will be entirely free from undetected threats or classification issues. Accordingly, all Services and reports are provided on an “as is� and “as available� basis, without warranties of any kind, express or implied, including, without limitation, warranties of accuracy, completeness, fitness for a particular purpose, or non-infringement. Impressionwise disclaims all liability for any consequences arising from the use or interpretation of its deliverables. License and Site Access User Responsibilities You are solely responsible for the accuracy, quality, and legality of any data you or your affiliates submit to the Site or Services (“Your Data�). You represent and warrant that: Your collection, storage, and use of Your Data, including any validated emails obtained through the Services, fully comply with all applicable U.S. and international laws, regulations, and industry standards. This includes, without limitation, the Federal Trade Commission Act, Telephone Consumer Protection Act (47 U.S.C. §§ 227 et seq.), CAN-SPAM Act of 2003, Telemarketing and Consumer Fraud and Abuse Prevention Act, 15 U.S.C. §§ 6101 et seq., Child Protection and Obscenity Enforcement Act (18 U.S.C. § 2257), and any similar state laws. Your use of the Services, Site, or any data obtained therefrom will not violate any applicable law, regulation, or rule issued by authorities such as the Federal Trade Commission (FTC), Federal Communications Commission (FCC), or U.S. Food and Drug Administration (FDA). Limited License Subject to your compliance with these Terms and payment of all applicable fees, Impressionwise grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services and Site solely for your internal, personal, or business purposes. This license does not allow you to: Download (except for caching), copy, reproduce, modify, or create derivative works of the Site or Services without express written consent. Resell or distribute information obtained via the Site or Services. Share, lease, sublicense, or otherwise provide access to third parties. Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Site or Services. Any unauthorized use terminates the license immediately. Prohibited Conduct Without limitation, you may not: Use the Services to send unsolicited emails, spam, or promotional material. Circumvent, disable, or attempt to defeat any security measures protecting the Services. Use automated tools (bots, spiders, scrapers) to access or extract data without express written consent. Misrepresent yourself or impersonate Impressionwise personnel or any other person or entity. Transmit illegal, fraudulent, defamatory, abusive, obscene, or harmful content. Engage in activity that could harm or interfere with the Site, Services, or any user’s access. Violation of these terms may result in immediate account termination, civil or criminal liability, or both. Fees and Payment Access to the Services requires purchase of credits or prepayment, except where special offers, trials, or promotions are provided. Pricing and payment terms are listed at https://www.impressionwise.com/pricing.html and are subject to change at Impressionwise’s discretion. Fee changes apply only to Services used after notice of such change. All fees are in U.S. dollars. Payments, once made, are non-refundable. For credit-based access, unpaid invoices beyond 30 days may result in deactivation of unused credits and accrue interest at 1.5% per month or the maximum legal rate. You are responsible for all taxes, duties, and other governmental charges arising from your use of the Services, except taxes based on Impressionwise’s net income. You will indemnify Impressionwise for any tax liabilities resulting from your noncompliance. By providing payment information, you authorize Impressionwise to process payments and verify card information. Unauthorized payments will result in order cancellation. Access to certain Services or tools may be restricted until payment is received. Data Processing Agreement If Customer uploads or processes personal data through the Service, the parties agree that the Data Processing Agreement (“DPA�), available at https://www.impressionwise.com/App/Loading_PDA.aspx, is hereby incorporated by reference and forms part of these Terms. By accessing or using the Service, Customer acknowledges and agrees to be bound by the DPA. DPA Summary This Data Processing Agreement (“DPA�) governs how Impressionwise.com (“Processor�) handles Personal Data on behalf of the Customer (“Controller�) in connection with email verification services. Purpose: Personal Data is processed solely for the purpose of delivering email verification and validation services. Scope of Data: Processing is limited to email addresses and associated metadata. Special categories of personal data are not intended to be processed. Processor Obligations: The Processor shall process Personal Data only in accordance with documented instructions from the Controller, implement appropriate technical and organizational security measures, ensure confidentiality of personnel, promptly notify the Controller of any personal data breaches, and refrain from using Personal Data for any purpose other than providing the Service. Sub-processors: The Processor may engage sub-processors as necessary, provided they are bound by data protection obligations equivalent to those set forth in the DPA. The Processor remains fully responsible for their compliance. Data Retention and Deletion: Personal Data will be retained only for as long as necessary to provide the Service and will thereafter be deleted or anonymized, unless retention is required by applicable law. Data Subject Rights: The Processor will provide reasonable assistance to the Controller in fulfilling data subject requests, including rights of access, correction, and deletion. Compliance: Each party agrees to comply with all applicable data protection laws and regulations, including, where applicable, the General Data Protection Regulation (GDPR). Liability: Each party shall be responsible for its own compliance with applicable data protection laws. The Processor shall be liable for any breaches resulting from its failure to fulfill its obligations under the DPA. Term and Acceptance: This DPA remains in effect for the duration of the Customer’s use of the Service and is deemed accepted upon the Customer’s use of the Service, creation of an account, or acceptance of the Terms. This summary is provided for convenience only and does not modify or supersede the terms of the DPA, which shall control in the event of any conflict. Copyright and Limited License Unless otherwise indicated, the Services, including all content, video and other materials on or made available via the Services, are the proprietary property of Impressionwise and its licensors and are protected by U.S. copyright laws. You are granted a limited, non-transferable, non-exclusive, revocable license to access and use the Services solely for your own personal or business purposes; provided, however, that, unless otherwise expressly permitted via the Services, you may not: (a) resell, lease, rent, or sublicense any Services or any access to the Services; (b) distribute, publicly perform or publicly display any Services; (c) modify or otherwise make any derivative uses of any Services; (d) download (other than page caching) any Services, except as expressly permitted on the Services; or (e) use the Services other than for their intended purposes. Except as explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. Trademarks "Impressionwise," the Impressionwise logos, the look and feel of the Services, and any other product or service name or slogan contained in the Services are trademarks, service marks and/or trade dress of Impressionwise or our suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written authorization of Impressionwise or the applicable trademark holder. Any authorized use of such trademarks, service marks and/or trade dress must be in accordance with any guidelines provided by Impressionwise. User Content The Services may include discussion forums, blogs, or other interactive features or areas (collectively, “Interactive Areas�), in which you may create, post, transmit or store any content on the Services, such as text, photos, video, or graphics (“User Content�). You are solely responsible for any User Content you create, post, transmit or store via the Services, and your use of the Interactive Areas is at your own risk. You hereby grant Impressionwise a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any User Content via the Services and any other medium. You represent and warrant that you own and control all of the rights, title and interest in and to any User Content or you otherwise have all necessary rights to grant the rights to Impressionwise that you grant in these Terms. You agree not to create, post, transmit or store via the Services any User Content that: a) is unlawful, libelous, defamatory, obscene, pornographic, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable; b) would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law; c) displays, describes or encourages usage of any product we sell in a manner that could be offensive, inappropriate or harmful to Impressionwise or any user; d) may violate the publicity, privacy or data protection rights of others, including pictures or information about another individual where you have not obtained such individual’s consent; e) makes false or misleading statements, claims or depictions about a person, company, product or service; f) does not clearly and prominently disclose any material connections you may have to Impressionwise or third-party brands or sellers (for example, if you receive free products or services); g) may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; h) impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; i) contains viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code; or j) in the sole judgment of Impressionwise, restricts or inhibits any other person from using or enjoying the Services or which may expose Impressionwise or its users to any harm or liability of any type. Impressionwise takes no responsibility and assumes no liability for any User Content or for any loss or damage thereto. Enforcement of the Terms is solely in our discretion and the absence of enforcement of these Terms in some instances does not constitute a waiver of our right to enforce the Terms in other instances. In addition, these Terms do not create any private right of action on the part of any third party or any reasonable expectation or promise that the Services will not contain any content that is prohibited by these Terms. Although Impressionwise has no obligation to screen, edit or monitor any of the User Content posted on the Services, Impressionwise reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on the Services at any time and for any reason without notice, and you are solely responsible for creating backup copies and replacing any User Content you post or store on the Services at your sole cost and expense. User Conduct You agree that you will not use the Services in violation of any law, contract or intellectual property or other third party right. You further agree not to: a) Use the Services in any manner that could damage, disable, overburden or impair the Services; b) Send unsolicited or unauthorized advertising, solicitations, promotional materials, spam, junk mail, chain letters and pyramid schemes, or harvest or collect email addresses or other contact information of other users from the Services for the purposes of sending commercial emails; c) Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or to extract data; d) Introduce to the Services any virus, trojan worms, logic bombs or other harmful material; e) Circumvent measures employed to prevent or limit access to any area, content or feature of the Services; f) Use or attempt to use another’s account, or grant any third party any right to access your account, without authorization from Impressionwise; g) Engage in any harassing, intimidating, predatory or stalking conduct; h) Develop any third-party applications that interact with User Content and the Services; or i) "Frame" our Services or otherwise make it look like you have a relationship to us or that we have endorsed you for any purpose without the prior written permission of Impressionwise. Third-Party Services and Websites Impressionwise may rely on, integrate with, or provide access to third-party services, providers, or platforms (“Third-Party Services�) in connection with the operation of the Site and Services. These may include, without limitation, payment processors, identity or account verification providers, infrastructure providers, and other service providers. Your use of any Third-Party Services is governed solely by the terms, conditions, and privacy policies of the applicable third party. You are solely responsible for reviewing and complying with such terms. Any dispute, claim, or issue arising from or relating to Third-Party Services must be resolved directly between you and the applicable third party. Impressionwise disclaims all liability arising from or related to Third-Party Services. Impressionwise does not control, and is not responsible for, the availability, accuracy, reliability, performance, or security of any Third-Party Services. You acknowledge that such services may be subject to interruptions, delays, errors, or data loss, and Impressionwise shall not be liable for any resulting failure to access, transmit, or store data, or for any loss of data, communications, or business continuity. Your use of Third-Party Services is at your sole risk and may be subject to additional terms, conditions, and policies imposed by the applicable third party. The Site may contain links or references to third-party websites, platforms, or resources that are not owned or controlled by Impressionwise. Impressionwise does not endorse, guarantee, or assume responsibility for any third-party websites, their content, products, services, advertising, or other materials. Impressionwise makes no representations or warranties of any kind regarding third-party websites and shall not be liable for any loss or damage arising from your access to or reliance on any third-party content, goods, or services. The inclusion of any link does not imply endorsement, sponsorship, or affiliation. Impressionwise does not endorse any individual, company, or entity that may link to or reference the Site, nor any products or services associated with such parties. You acknowledge and agree that Impressionwise shall not be responsible or liable, directly or indirectly, for any damage, loss, or claim arising from or in connection with your use of or reliance on any third-party websites, services, or content. Disclaimer of Warranties and Limitation of Liability Disclaimer of Warranties The Site and Services are provided by Impressionwise on an “as is� and “as available� basis. To the fullest extent permitted by applicable law, Impressionwise disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Impressionwise makes no representations or warranties that: The Site or Services will meet your requirements or expectations; The results obtained from use of the Services will be accurate, reliable, or complete; The Site or Services will be uninterrupted, secure, or error-free; or Any defects or errors will be corrected. You acknowledge that your use of the Site and Services is at your sole risk. Impressionwise does not warrant that the Site, its servers, or any communications (including email) are free from viruses or other harmful components. You further acknowledge that interruptions, delays, or failures in performance may occur due to circumstances beyond Impressionwise’s reasonable control, including events of force majeure. Impressionwise disclaims all responsibility for issues attributable to your systems, infrastructure, or any third-party services or providers. Limitation of Liability To the fullest extent permitted by applicable law, Impressionwise and its owners, directors, officers, employees, contractors, agents, affiliates, subsidiaries, and service providers (collectively, the “Protected Entities�) shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including, without limitation, loss of profits, revenue, data, or business opportunities, arising out of or related to your use of, or inability to use, the Site or Services, regardless of the legal theory and even if advised of the possibility of such damages. In no event shall the aggregate liability of Impressionwise and the Protected Entities for any and all claims arising out of or related to these Terms, the Site, or the Services exceed the total amount paid by you to Impressionwise for the Services in the twelve (12) months preceding the event giving rise to the claim. If no fees have been paid, Impressionwise’s total liability shall not exceed five U.S. dollars (USD $5.00). Certain jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. To the extent such laws apply, some of the above limitations may not apply to you, and you may have additional rights. Exclusive Remedy If you are dissatisfied with the Site or Services, or with any of these Terms, your sole and exclusive remedy is to discontinue use of the Site and Services. Affiliate Partner Program Disclaimer and Limitation of Liability Impressionwise may offer participation in an affiliate or partner program (the “Affiliate Program�), which is governed by separate Affiliate Terms and Conditions. Participation in the Affiliate Program is voluntary and subject to acceptance of those separate terms. Affiliates are independent contractors and are not employees, agents, partners, or representatives of Impressionwise. Affiliates have no authority to bind Impressionwise or to make any representations, warranties, guarantees, or commitments on behalf of Impressionwise beyond those expressly authorized in official written marketing materials. Impressionwise does not endorse and is not responsible for any statements, representations, or conduct of affiliates that exceed or deviate from authorized materials. To the fullest extent permitted by applicable law, Impressionwise disclaims all liability for any claims, damages, losses, or expenses arising out of or related to the acts or omissions of any affiliate, including, without limitation: Misrepresentation of the Services; Unauthorized use of Impressionwise branding, trademarks, or marketing materials; Non-compliance with applicable laws, regulations, or industry standards; or Violation of third-party rights. You acknowledge and agree that any interactions, transactions, or disputes with affiliates are solely between you and the applicable affiliate, and Impressionwise shall have no responsibility or liability in connection therewith. Limitations on Liability and Remedies IMPRESSIONWISE ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE WITH IMPRESSIONWISE (INCLUDING WITHOUT LIMITATION YOUR USE OF THE SITE and/or services) IS TO DISCONTINUE YOUR USE OF THE services. IMPRESSIONWISE AND ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS OR AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE ARISING FROM YOUR USE OF THE SITE OR SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OR REGISTRATION WITH IMPRESSIONWISE SITE OR SERVICES. THESE EXCLUSIONS FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF IMPRESSIONWISE HAD BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. IMPRESSIONWISE LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF IMPRESSIONWISE’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO IMPRESSIONWISE IN THE 1 MONTH PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) $100. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, IMPRESSIONWISE’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. USER ACKNOWLEDGES AND AGREES THAT WITHOUT THE FOREGOING EXCLUSIONS AND LIMITATIONS OF LIABILITY, IMPRESSIONWISE WOULD NOT BE ABLE TO OFFER THE SITE OR THE SERVICES. Indemnification You agree to indemnify Impressionwise for certain of Your acts and omissions. You agree to indemnify, defend, and hold harmless Impressionwise and the Protected Entities from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from Your access to or use of the Site, Your violation of these Terms, or Your infringement, or infringement by any other user of Your account, of any intellectual property or other right of any person or entity. Impressionwise will notify You promptly of any such claim, loss, liability, or demand, and will provide You with reasonable assistance, at Your expense, in defending any such claim, loss, liability, damage, or cost. Affiliates agree to indemnify and hold harmless Impressionwise from any claims, damages, losses, or legal expenses resulting from their participation in the Affiliate Partner Program, including but not limited to violations of advertising guidelines, data privacy breaches, or false representations. Applicable Law These Terms of Use shall be construed in accordance with and governed by the laws of the state of Florida, without regard to principles of conflict of laws. Any claim or controversy arising out of or relating to these Terms, or the breach thereof, and/or the use of the Site or the Services shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be Tampa, Florida. The United States Federal Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to this arbitration clause. In no event shall the arbitrator(s) have any authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. Irrespective of the outcome of arbitration, each party shall bear its own costs and expenses, including its own attorneys’ fees, and an equal share of the arbitrator(s)’ fees and administrative fees of arbitration. The arbitrator(s) shall not determine or award any alternative allocation of costs and expenses, including any attorneys’ fees. As to any injunctive relief claims related to data or privacy breaches, you hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts of Tampa, Florida for all disputes arising out of or related to the use of the Site or Services. Persons who choose to access this Site from other countries outside of the United States do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site, Services, Terms, or Privacy Policy must be filed within one (1) year after such claim or cause of action arose or be forever barred. Class Action Waiver To the fullest extent permitted by applicable law, you agree that any disputes, claims, or controversies arising out of or relating to these Terms, the Site, or the Services shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You expressly waive any right to participate in a class action, class-wide arbitration, or representative action, including any claims involving User Data. To the extent applicable law requires an opt-out right, you may opt out of this Class Action Waiver by providing written notice to Impressionwise within thirty (30) days of first accepting these Terms. If you do not opt out within this period, this provision shall be deemed final, binding, and enforceable. Severability; Waiver If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect. No waiver of any breach or default under these Terms shall be deemed a waiver of any prior, concurrent, or subsequent breach. Any waiver must be in writing and signed by an authorized representative of the waiving party to be effective. Failure or delay by either party in exercising any right, power, or remedy shall not operate as a waiver thereof. Modifications Impressionwise reserves the right, in its sole discretion, to modify or update these Terms, as well as to change, suspend, or discontinue the Site or Services (or any part thereof), at any time and without prior notice. This includes, without limitation, the right to: Revise or update these Terms of Use; Modify, enhance, or remove features, functionality, or components of the Site or Services; Impose limits on certain features or restrict access to all or part of the Site or Services; and Discontinue the Site or Services, in whole or in part. Any changes to these Terms will be posted on the Site and will become effective immediately upon posting, unless otherwise specified. You are responsible for reviewing these Terms periodically to remain informed of any updates. Your continued access to or use of the Site or Services following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must discontinue use of the Site and Services. Contact Us If you have any questions, concerns, or complaints regarding these Terms or any aspect of our Services, please contact Impressionwise directly. We welcome your inquiries and are committed to addressing them promptly and professionally. Acknowledgement By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, including any updates or modifications that may be posted from time to time. Your continued use of the Site or Services constitutes your affirmative acceptance of these Terms. If you do not agree to these Terms, you must immediately discontinue access to and use of the Site and Services. Termination Impressionwise reserves the right, without advance notice and in its sole discretion, to terminate your license to use the Services, and to block or prevent your future access to and use of the Services. Miscellaneous Entire Agreement. These Terms comprises the entire agreement between you and Impressionwise relating to the Site and the Services. We may make changes to the materials and services offered on this Site or services and/or change the terms of these Terms at any time, so please review these pages regularly. No Guarantee. Impressionwise does not guarantee continuous, uninterrupted access to the Site, and operation of the Site and/or Services may be interfered with by numerous factors outside Impressionwise control. Severability. If any provision of these Terms is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of these Terms shall remain in full force and effect. Third-Party Sites. The Site and communications sent through the Services may contain links to third-party sites that are not under the control of Impressionwise, and Impressionwise is not responsible for any content on any linked sites. If you access a third-party site from the Sites or from a communication sent through the Services, then you do so at your own risk. No Agency. You and Impressionwise are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms. Assignment. Impressionwise may assign this agreement at any time to the successor in interest in connection with a merger, consolidation or other corporate reorganization. Choice of Law. The Site, Services and these Terms and any dispute arising in connection therewith shall be exclusively governed by and construed in accordance with the laws of the State of Florida, without regard for principles of conflicts of laws. Any civil action, claim, dispute or proceeding arising out of or relating to the Terms of Use, except for an injunctive action regarding a breach or threatened breach of any provision of the Terms of Use by you as provided above, shall be referred to final and binding arbitration, before a single arbitrator, under the commercial arbitration rules of the American Arbitration Association. Impressionwise shall be entitled, in addition to all rights and remedies, to an injunction restraining such breach or threatened breach, without being required to show any actual damage or to post an injunction bond, and/or to a decree for specific performance of the provisions of the Terms of Use. You agree that any action or proceeding with regard to such injunction restraining such breach or threatened breach shall be brought in the courts of record of Pinellas County, Florida, or the United States District Court, in Tampa, Florida. You consent to the jurisdiction of such court and waive any objection to the laying of the venue of any such action or proceeding in such court. You agree that service of any court paper may be affected on such party by mail or in such other manner as may be provided under applicable laws, rules of procedure or local rules. Notification of Change As with any of our administrative and legal notice pages, the contents of this page can and will change over time. Accordingly, this page could read differently as of your very next visit. These changes are necessitated, and carried out by www.Impressionwise.com, in order to protect you and our Impressionwise.com site. If this page is important to you, you should check back frequently as no other notice of changed content will be provided either before or after the change takes effect. The Terms of Use and the Privacy Policy represent the entire understanding and agreement between you and Impressionwise regarding the subject matter of the same, and supersede all other previous agreements, understandings and/or representations regarding the same. This Terms of Use Policy was last revised on 11/20/2019. Service Level Agreement (SLA) At Impressionwise, we are committed to providing reliable, accurate, and timely email verification, monitoring, threat and deliverability intelligence services. This SLA outlines our operational standards, recovery objectives, and procedures for maintaining service continuity, ensuring customers have transparency into our performance while minimizing the impact of service disruptions. Scope of SLA This Service Level Agreement (“SLA�) applies to the availability, use and recovery of Impressionwise’s core services, including: Email verification APIs Batch verification processing Monitoring, reputation intelligence, and alerting services Customer dashboards and reporting interfaces This SLA does not apply to issues caused by factors outside Impressionwise’s reasonable control, including customer configuration errors, third-party network failures, or force majeure events. Availability Commitment Impressionwise uses commercially reasonable efforts to maintain continuous availability of its services. Availability may be temporarily affected by: Scheduled maintenance Emergency security remediation Third-party infrastructure or data provider outages Such events are not considered Service Level failures. Recovery Time and Recovery Point Objectives Impressionwise maintains internal recovery objectives designed to minimize service disruption and data loss. Recovery Objectives by Component Service Component Target Recovery Time Objective (RTO) Target Recovery Point Objective (RPO) Verification APIs ≤ 30 minutes Near-zero Batch Processing ≤ 2 hours ≤ 30 minutes Monitoring & Intelligence ≤ 1 hour ≤ 15 minutes Dashboards & Reporting ≤ 4 hours ≤ 2 hours These recovery objectives represent targets, not guarantees, and may vary based on incident scope and root cause. Incident Response & Communication In the event of a material service disruption: Impressionwise will investigate and take reasonable steps to restore service promptly. Status updates may be provided via public status pages, email-based messages, or other appropriate communication channels. Estimated restoration times are provided on a best-effort basis and may change as new information becomes available. Exclusions The following are excluded from SLA commitments: Downtime caused by customer misuse, misconfiguration, or third-party integrations not controlled by Impressionwise Failures of third-party networks, internet service providers, or upstream data sources Scheduled maintenance with prior notice Force majeure events No Guarantee of Service Result or Deliverability Outcomes Impressionwise provides verification, monitoring, and intelligence services designed to support email deliverability. Impressionwise does not guarantee inbox placement, sender reputation outcomes, or deliverability performance. SLA Remedies Unless otherwise expressly stated in a written agreement, this SLA does not provide for service credits or financial remedies. SLA performance metrics are provided for transparency and operational planning purposes only. Modifications Impressionwise reserves the right to update this SLA from time to time. Material changes will be communicated in advance where commercially reasonable. Questions? If you have questions about our service level agreement, please contact [email protected]. Questions? If you have questions, comments, concerns or feedback regarding this site’s Terms of Service policy, please contact us via any of the methods set forth below: Attention: Legal, at Impressionwise, LLC., 140 Island Way, Suite 185, Clearwater, FL, USA; or by phone at: 866-506-8235; or by email to: [email protected]. In order for us to properly respond to you, you will need to provide us with sufficient details regarding your question. We will contact you if we require any additional information from you. The recognized authority in email verification and list cleaning services Impressionwise makes it easy for potential clients to evaluate our list cleaning services by offering a complimentary scan and report for a sample set of your data to illustrate the benefits of our services. 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