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Legal
Terms of Service
Last updated: September 27, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, mobile apps, browser extensions, APIs, and software products operated by Kinetic Helix LLC(“Kinetic Helix,” “we,” “us,” or “our”), including Mail Falcon, Attendance Tracker, Music Genie, Sealed Rose, Sonave, Eyrie, Store Hop, Middle Ground, Lower Back Stretching, Rip Club, and all associated services (collectively, the “Services”). By accessing, browsing, downloading, registering for, subscribing to, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Who we are & entity contracting party
The Services are owned, operated, and provided exclusively by Kinetic Helix LLC, a Florida limited liability company based in Miami, Florida. Kinetic Helix LLC is the sole merchant of record and contracting entity for all direct web subscriptions and commercial interactions. You can reach our legal department at any time at [email protected].
2. Eligibility & accounts
You must be at least 18 years of age (or the age of legal majority in your jurisdiction) and legally capable of forming a binding contract to access or use the Services. If you access or use the Services on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms. You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring under your account. You agree to provide accurate, current, and complete registration information and promptly update it when changes occur.
3. Subscriptions, billing & store platforms
Direct web billing: Paid web subscriptions are billed in advance on a recurring monthly or annual cycle through our third-party payment processor, Stripe. By subscribing, you authorize Kinetic Helix LLC and Stripe to charge your designated payment method for each renewal cycle until you cancel.
App Store & marketplace purchases:Subscriptions, digital items, and in-app purchases completed through third-party platforms (including the Apple App Store, Google Play Store, Google Workspace Marketplace, or Chrome Web Store) are processed directly by the respective platform operator under its terms. Billing, renewal management, and refund requests for platform purchases are governed exclusively by and must be resolved through that platform (e.g., Apple's reportaproblem.apple.com).
Taxes: All fees are quoted exclusive of applicable federal, state, local, or value-added sales taxes unless stated otherwise. You are responsible for all applicable taxes associated with your transactions.
Price changes: We reserve the right to revise pricing with reasonable advance notice. Price changes will take effect at the beginning of the next billing cycle following notice.
4. Cancellation & refunds
You may cancel your subscription at any time through your product account settings or by emailing [email protected]. Following cancellation, your paid access remains active through the end of your current prepaid billing cycle, after which your subscription will terminate without further charges. Except where mandated by applicable law or expressly stated in our Refund & Cancellation Policy, all fees and charges are non-refundable and we do not issue prorated credits for partial billing periods.
5. Pre-release, beta & preview builds
From time to time, we may offer pre-release, beta, TestFlight, preview, or staging versions of software or features (including test environments and simulated economies). Any such preview builds or test tiers are provided strictly “AS IS” and “AS AVAILABLE” for evaluation and testing purposes only. Any virtual tokens, test credits, digital collectibles, or simulated balances generated or held in pre-release or beta builds carry $0.00 cash value, cannot be redeemed or exchanged for cash or physical items, and impose no fulfillment obligation on Kinetic Helix LLC. Physical retail fulfillment and commercial guarantees apply solely to official production releases where actively designated.
6. Physical collectibles, vaulting & fulfillment
For products involving physical merchandise or collectible trading cards (such as Rip Club):
Retail purchase: Ripping curated packs and adding balance represent completed retail purchases for physical items from vault inventory with published odds. Pack ripping is a retail purchase of collectibles and is not a wager, lottery, or gambling.
Shipping & risk of loss: All physical items redeemed for shipment are dispatched via commercial carriers (e.g., USPS, UPS). Title and risk of loss pass to you upon our delivery of the package to the carrier (FOB shipping point). Kinetic Helix LLC is not liable for carrier transit delays, weather disruptions, lost or stolen packages following carrier delivery confirmation, or errors resulting from an incorrect address provided by you.
Store credit & buybacks: Buyback proceeds or promotional balances are credited solely as in-app store credit redeemable for eligible merchandise and shipping within the app. Store credit has no cash or monetary value, earns no interest, is non-transferable, and cannot under any circumstance be withdrawn, refunded, or exchanged for cash.
Grading & valuation: Card valuations and estimated market prices are third-party estimates provided for reference only. Collectibles are subject to secondary market volatility, and we make no warranty regarding future value. Graded cards are authenticated and encased by independent grading authorities (PSA, CGC, BGS) and delivered as-is based on the third-party certification.
Vault custody & dormant property: Cards and items held in your personal vault remain in our secure custody pending your shipping or buyback request. If an account remains completely inactive for three hundred sixty-five (365) consecutive days and holds vaulted items with no requested delivery, Kinetic Helix LLC reserves the right, following thirty (30) days prior written email notice to your registered address, to liquidate the vaulted items at current published store credit buyback rates or apply reasonable ongoing custody fees to prevent abandoned property liability.
7. Artificial intelligence & automated outputs
Certain Services utilize artificial intelligence, neural synthesis, and automated algorithms (including AI music generation in Music Genie, synthetic voice clone detection in Sonave, and media forensics in Sealed Rose). You acknowledge and agree that:
Probabilistic nature: AI outputs, voice clone detection scores, and forensic assessments are probabilistic computational estimates provided for creative, productivity, and informational purposes. Kinetic Helix LLC makes no representation or warranty regarding absolute accuracy, completeness, or evidentiary validity in any legal or regulatory proceeding.
Third-party neural models: Synthesis operations may interface with third-party neural providers (such as ElevenLabs, Stability AI, Udio, Google, or Replicate). Service availability and model behavior are subject to third-party upstream infrastructure.
Copyright & non-infringement safe harbor: Under prevailing United States Copyright Office guidance, purely AI-generated outputs may not be eligible for statutory copyright registration. Kinetic Helix LLC makes no warranty that AI-generated audio or outputs will be free from third-party copyright claims, content identification matches (such as YouTube Content ID), or platform strikes. You are solely responsible for ensuring your use, distribution, and monetization of generated media complies with third-party platform rules and applicable law.
8. Acceptable use & conduct
You agree not to misuse the Services. You will not:
violate any applicable local, state, national, or international law, statute, or regulation;
send unauthorized advertising, bulk commercial messages, or unsolicited spam in violation of the CAN-SPAM Act, CASL, or GDPR;
utilize Mail Falcon or email tracking software without maintaining a valid physical postal address and functional opt-out/unsubscribe mechanism in commercial emails;
upload, transmit, or distribute malicious software, viruses, bots, or automated scrapers;
probe, scan, exploit vulnerabilities, or reverse-engineer, decompile, or disassemble any part of the Services;
create multiple or fraudulent accounts, fabricate referral rewards, or exploit software defects;
infringe or misappropriate the intellectual property, privacy, or proprietary rights of Kinetic Helix LLC or others;
use the Services to harass, defraud, impersonate, or deceive any person or entity.
9. Intellectual property & feedback
The Services, including all source code, software, user interfaces, visual design, audio, algorithms, logos, marks, and documentation, are the exclusive property of Kinetic Helix LLC or its licensors and are protected by United States and international copyright, trademark, patent, and trade secret laws. You are granted a limited, personal, revocable, non-exclusive, non-transferable license to access and use the Services solely in accordance with these Terms. Any feedback, ideas, or suggestions you submit to us may be used without restriction or compensation to you.
10. DMCA copyright agent & takedown policy (17 U.S.C. § 512)
Kinetic Helix LLC respects the intellectual property rights of others and complies with the safe harbor provisions of the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe in good faith that any content or material hosted on or accessible through our Services infringes your copyright, please send a written notification to our Designated Copyright Agent containing:
A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it;
Your contact information, including your full legal name, physical address, telephone number, and email address;
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner.
Designated DMCA Agent: DMCA Legal Department, Kinetic Helix LLC
Email: [email protected]
Location: Miami, FL, United States.
11. Third-party integrations & platforms
The Services integrate with third-party software and infrastructure (such as Google Workspace, Apple App Store, Stripe, Cloudflare, Resend, and Shippo). Your use of third-party platforms is governed by their respective terms of service and privacy policies. Kinetic Helix LLC is not responsible or liable for third-party platform availability, outages, policy changes, or actions.
12. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. KINETIC HELIX LLC EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, VIRUS-FREE, OR ACCURATE, OR THAT DEFECTS WILL BE CORRECTED.
13. Indemnification & hold harmless
You agree to defend, indemnify, and hold harmless Kinetic Helix LLC, its parent, subsidiaries, affiliates, and their respective founders, officers, directors, members, managers, employees, contractors, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way related to: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property, publicity, or privacy rights; (d) content, emails, or data submitted or transmitted through your account; or (e) your violation of any applicable law or regulation.
14. Limitation of liability & damage cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Kinetic Helix LLC, ITS FOUNDERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO KINETIC HELIX LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).
15. No personal recourse (corporate entity shield)
All claims, obligations, liabilities, covenants, and representations arising out of or related to these Terms or the Services are solely those of Kinetic Helix LLC. You agree that you shall have no recourse against, and you shall not assert or maintain any personal claim, lawsuit, arbitration, or liability against, any individual founder, member, manager, owner, officer, director, employee, or contractor of Kinetic Helix LLC.
16. Contractual statute of limitations (one-year claim window)
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CAUSE OF ACTION, CLAIM, DISPUTE, OR ARBITRATION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY AND IRREVOCABLY BARRED.
17. Mandatory individual arbitration & class action waiver
PLEASE READ THIS SECTION CAREFULLY — IT GOVERNS HOW DISPUTES ARE RESOLVED AND INCLUDES A MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER.
Informal dispute resolution: Before commencing formal proceedings, you and Kinetic Helix LLC agree to attempt in good faith to resolve any dispute informally. You must send a written notice of dispute detailing the claim and requested relief to [email protected]. The parties agree to negotiate in good faith for thirty (30) days following receipt before initiating arbitration.
Binding arbitration:If unresolved informally, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be settled exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Arbitration Rules, as applicable), except that either party may bring qualifying individual claims in small claims court in Miami-Dade County, Florida. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
CLASS ACTION WAIVER: YOU AND KINETIC HELIX LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE CLAIMS OR ADMINISTER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
30-day arbitration opt-out: You have the right to opt out of this arbitration agreement and class action waiver by sending written notice of your decision to opt out to [email protected] within thirty (30) days of the date you first access or use the Services. Your notice must include your full legal name, email address, physical address, and an unequivocal statement that you wish to opt out of arbitration. If you opt out, all other sections of these Terms remain in full force and effect.
18. Governing law & Florida venue
These Terms and any dispute arising out of or related to the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. To the extent court proceedings are permitted under these Terms (or if arbitration is opted out of), you and Kinetic Helix LLC irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.
19. Termination & survivability
You may stop using the Services at any time. We reserve the right to suspend, terminate, or restrict your access to the Services at our sole discretion, without prior notice, if we believe you have breached these Terms or engaged in abusive, fraudulent, or illegal activity. Upon termination, your right to use the Services immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive (including ownership, warranty disclaimers, indemnity, limitation of liability, no personal recourse, one-year claim bar, and dispute resolution).
20. Health, exercise & medical advice disclaimer
Certain Services (specifically Lower Back Stretching) provide physical stretching routines, mobility exercises, and wellness content. You expressly acknowledge and agree that:
Not medical advice or physical therapy: The Services are designed solely for educational, general wellness, and informational purposes. They do not constitute medical advice, clinical diagnosis, physical therapy, orthopedic rehabilitation, or chiropractic treatment.
Consult a healthcare professional: You must consult a licensed physician or qualified healthcare provider before beginning any exercise or stretching regimen, particularly if you have pre-existing spinal conditions, acute sciatica, herniated discs, chronic pain, or are pregnant.
Assumption of physical risk: Physical exercise carries inherent risk of injury. If at any point you experience acute pain, numbness, tingling, or dizziness during an exercise, you must cease immediately and seek qualified medical attention. You voluntarily assume all risk of physical injury arising from your use of the Services, and Kinetic Helix LLC assumes zero liability for personal injury sustained.
21. Biometric information safe harbor (BIPA & statutory privacy)
Certain forensic and authenticity Services (including Sealed Rose and Sonave) perform computational media analysis to detect synthetic deepfakes, AI video anomalies, and cloned audio. You expressly acknowledge and agree that:
Mathematical artifact analysis only: Our software inspects mathematical, optical, and frequency distributions (such as pixel noise variance, optical flow vector discontinuities, boundary blending artifacts, and spectrogram harmonic patterns) solely to assess whether a digital file exhibits machine-generated synthesis.
No biometric collection or identification:The Services do not capture, extract, scan, convert, store, or utilize biometric identifiers, facial geometry templates, facial recognition vectors, retinal/iris scans, or voiceprints as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/ “BIPA”), Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001 “CUBI”), Washington RCW 19.375, or California CPRA. We do not attempt to identify or verify the individual identity of any human subject.
100% ephemeral in-RAM processing: All frame and audio analysis is performed ephemerally in volatile memory (RAM) during inspection. No raw media, facial crops, or audio waveforms are stored, retained, sold, or shared.
22. Two-party audio consent & wiretapping indemnification
Certain Services (including Sonave and Attendance Tracker) interface with live telecommunications, voice calls, or virtual meeting platforms (such as Google Meet) to analyze audio streams or record meeting attendance. You expressly acknowledge and agree that:
User responsibility for compliance: Various jurisdictions—including the State of Florida (Fla. Stat. § 934.03), California (Cal. Penal Code § 632), Illinois, Pennsylvania, and Massachusetts—require the affirmative consent of all parties to a communication before recording, capturing, monitoring, or processing audio.
Representation and warranty: You represent, warrant, and covenant that you have provided all statutorily required notices and obtained all necessary affirmative consents from all meeting or call participants prior to activating any audio monitoring, synthetic voice detection, or meeting recording features.
Indemnification for unconsented monitoring: You agree to defend, indemnify, and hold harmless Kinetic Helix LLC and its members, officers, and employees against any and all claims, regulatory penalties, damages, attorney fees, or liabilities arising from or related to any unconsented audio interception, wiretapping, or eavesdropping allegations brought under state, federal, or international communications privacy laws.
23. General provisions & legal notices
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Kinetic Helix LLC regarding the Services. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of future enforcement.
For formal legal notices, inquiries, or service under these Terms, contact:
Kinetic Helix LLC
Attn: Legal Department
Miami, FL, United States
Email: [email protected]
Phone: +1 (954) 874-5131