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NiCE TRUST CENTER Security, compliance, and reliability you can trust Safeguard your business-critical operations with enterprise‑grade security practices, rigorous compliance standards, and full transparency into how your data is protected. The world’s leading brands trust NiCE to power 25B+ interactions a year Enterprise protection backed by CX expertise 25,000+ Customers worldwide 85+ Fortune 100 companies trust NiCE 27+ Years of deep expertise in cloud solutions and customer experience 150+ Countries where NiCE operates Explore Trust Center Compliance & Certifications NiCE demonstrates its commitment to compliance by maintaining industry-leading certifications for CXone and undergoing regular third-party audits including PCI-DSS, ISO 27001, SOC 2+ HITRUST, IRAP, FedRAMP, and more. Learn more Security & Data Privacy Security and data privacy are engineered into NiCE’s DNA, integrating multi-layered network security, secure application development, stringent physical access controls, and comprehensive risk management. Learn more Availability & Platform Uptime NiCE CXone offers transparent SLAs and guarantees a 99.99% monthly availability, backed with redundancy throughout the platform. CXone delivers the business continuity essential for maintaining operational excellence in an enterprise environment. Learn more AI Governance & Responsible AI NiCE is committed to human-centric AI, through innovative, purpose-built solutions that automate engagements and enable proactive, safe, and intelligent actions. Our AI empowers organizations to innovate and operate efficiently. We don’t just build AI; we build AI responsibly. Learn more “Trust is the foundation of exceptional customer experiences. That's why we've built our platform with security and privacy at its core, backed by AI governance and compliance frameworks that evolve with regulatory demands. When organizations operate with confidence in their technology, they're free to deliver the iconic experiences that set them apart.” Scott Russell Chief Executive Officer Success stories Trusted by the world’s most customer-obsessed brands Latest news Discover the latest strategies, reports, and interactive tools from NICE to help you drive impact across your contact center—from AI innovation to operational excellence. White Paper CXone High Availability & Disaster Recovery Whitepaper Trust, Safety, and Responsible AI Datasheet CXone Security and Reliability Ready to experience the power of one platform? Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront. Talk to an expert Frequently Asked Questions See all FAQs Stringent security requirements have evolved within the cloud services space. Within CCaaS, some industry standard requirements include PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP conducted by certified auditors at regular intervals. NiCE maintains security governance and regulatory compliance through our established Trust Office. Moderate audits conducted by certified auditors are performed at regular intervals. The NiCE Trust Office is an organization of cloud security experts, tools and processes that drives security across CXone through a meet-and-exceed approach to audits. CXone secures information at every step in the information life cycle, from creation to deletion. This process includes classifying information, processing, storage, and encryption of the information according to regulatory requirements. The Business Continuity service is a built-in feature of CXone that ensures continued operations during regional outages or system failures. It uses a secondary, geographically separate environment—called a Business Continuity Tenant—maintained in a warm-standby state, ready to take over if the Primary Tenant becomes unavailable. Because the Business Continuity Tenant is maintained in a warm-standby state, it can be activated within minutes, minimizing downtime and service disruption. NiCE ensures agentic AI can safely execute complex functions while maintaining compliance with proper guardrails, role permissions and human oversight. NiCE agentic AI is built with enterprise-grade security and governance such as audit trails and logging, configurable approval workflows, continuous monitoring for anomalies or breaches, and integrations with identity and access management systems.