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Security & privacy Your team's email content stays private By default, EmailAnalytics only reads email metadata: addresses, timestamps and subject lines. It doesn't read or store the body of your emails, and your data is encrypted in transit and at rest. More than 10,000 companies trust EmailAnalytics with their team's email analytics. Start your 14-day free trial →Security FAQ ↓ Read-only access · Hosted on Google Cloud · Delete your data any time app.emailanalytics.com DATA ACCESS What EmailAnalytics stores from each email Default settings · read-only access From and to addressesStored, encrypted Sent and received timestampsStored, encrypted Subject lineStored, encrypted Message bodyNot read or stored Send, edit or delete emailNever: read-only AI add-on: bodies briefly read, never storedHow AI works → Google Cloud Partner Microsoft Partner Google-verified app Annual third-party security audit GDPR compliant What we access Metadata in, message content out Response time analytics only needs to know who emailed whom, and when. So that's what EmailAnalytics collects. What EmailAnalytics stores Email addresses of senders and recipients Sent and received timestamps Subject lines Metrics calculated from them, like response time and email volume What it doesn't do Read or store message bodies (by default) Send, change or delete any email: access is read-only Require any software, plugin or add-in on your team's devices Keep your data after you delete it: you can delete everything on demand If you use the AI add-on: SLA alerts, sentiment analysis and Response Insights need to read message bodies. For the inboxes you turn on, EmailAnalytics briefly accesses body content for AI analysis and then discards it. Body content is never stored in our database, and you can add senders to an AI ignore list so their emails are never scanned. See which features use AI How we protect it Security built into every connection Encrypted in transit and at rest Email data is retrieved through a fully encrypted connection to the Gmail or Outlook API, and stored encrypted. Hosted on Google Cloud Our servers and database run on Google Cloud, and all communication between Gmail or Outlook and our servers is encrypted. Read-only access EmailAnalytics only requests read-only access. None of your email data is ever altered or changed. Annual third-party audit An annual security audit by a Google-approved third-party firm, required for apps that use the Gmail API. View the certificate You control your data Export or delete your data at any time from your settings page, or email info@emailanalytics.com. Limit access to specific inboxes Microsoft 365 admins can restrict EmailAnalytics to only the inboxes you choose. See how Certifications Verified by Google and Microsoft Google Cloud Partner EmailAnalytics is a certified Google Cloud partner. See our Google listing ↗ Microsoft Partner EmailAnalytics is a Microsoft Partner, listed in the Microsoft partner directory. See our Microsoft listing ↗ Google-verified app Verified by Google, with an annual third-party security audit for Gmail API access. View the certificate ↗ GDPR compliant Fully compliant with GDPR requirements. Export or delete your data any time. Read our privacy policy EmailAnalytics' use of data from Google APIs adheres to the Google API Services User Data Policy. Found a security issue? Email info@emailanalytics.com to report it. Vulnerability reporting policy FAQ Security and privacy: common questions Does EmailAnalytics read my emails? No. By default, EmailAnalytics only accesses email metadata: email addresses, timestamps and subject lines. It does not read or store the body content of your emails. The one exception is the optional AI add-on, described below. What email data does EmailAnalytics store? Email addresses, timestamps and subject lines, plus the metrics calculated from them, such as response times and email volume. This data is always encrypted. Is my data encrypted? Yes. Your data is encrypted in transit and at rest. EmailAnalytics retrieves email data through a fully encrypted connection to the Gmail or Outlook API, and all communication between Gmail or Outlook and our servers is encrypted. Where is my data hosted? Our servers and database run on Google Cloud. Can EmailAnalytics send, change or delete my email? No. EmailAnalytics only requests read-only access. None of your email data is altered or changed. How do the AI features handle email content? The optional AI add-on (SLA alerts, sentiment analysis and Response Insights) needs to read message bodies to work. For the inboxes you turn on, EmailAnalytics briefly accesses body content for AI analysis and then discards it. Body content is never stored in our database. You can also add senders to an AI ignore list so their emails are never scanned. Is EmailAnalytics GDPR compliant? Yes. EmailAnalytics is fully compliant with GDPR requirements, and you can export or delete your data at any time. How do I delete my data? Go to your settings page and click "Delete account," or email us at info@emailanalytics.com. You can delete all of your data on demand, at any time. Does EmailAnalytics undergo security audits? Yes. EmailAnalytics undergoes an annual security audit conducted by a Google-approved third-party firm. Google requires this audit for apps that use the Gmail API. View the certificate. See your team's response times, without exposing their inboxes Connect Gmail or Outlook in about two minutes. Read-only, metadata only, free for 14 days. Start your free trial →