Snapshot 40262
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "76651347mg6r",
"impact": "minor",
"message": "This issue has been resolved",
"name": "Receipt Scanner question issues in all regions",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e22:58\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "7mx86jrb9ssx",
"impact": "none",
"message": "We experienced an issue impacting survey taking in Europe, Africa, and the Middle East from 12:54 to 13:08 UTC. This issue has been resolved.",
"name": "Survey taking issues in Europe, Africa, and the Middle East",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e - \u003cvar data-var='time'\u003e12:54\u003c/var\u003e UTC"
},
{
"code": "q2846kgppz8t",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "b7tyqjdj9n0l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Discover Dashboard and Export API Issues for some US region instances",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e20:56\u003c/var\u003e UTC"
},
{
"code": "9n5h75sz0vpn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent access issue for Discover Designer UI in Canada Instance",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:57\u003c/var\u003e - \u003cvar data-var='time'\u003e19:01\u003c/var\u003e UTC"
},
{
"code": "gkhfbgs1mld6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Discover Dashboard and Export api Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:16\u003c/var\u003e - \u003cvar data-var='time'\u003e18:48\u003c/var\u003e UTC"
},
{
"code": "yw51zkhzljs6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "g1g8nf23v423",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "TextIQ issues in all regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:12\u003c/var\u003e UTC"
},
{
"code": "bz7fptjfnb54",
"impact": "none",
"message": "We experienced an issue with 'Survey Response Event' triggered workflows being delayed in Singaporean, Japanese, European, and Asia Pacific regions. Impact was between 9 and 11 AM MT on Sept 16. The issue has been resolved.",
"name": "Workflow execution delays in multiple regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
},
{
"code": "92zl9dh99dnj",
"impact": "major",
"message": "The issue has been resolved.",
"name": "Salesforce Workflow Connection issues noticed in all Regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - \u003cvar data-var='time'\u003e13:43\u003c/var\u003e UTC"
},
{
"code": "9l5854k30k60",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "ds76n8stxrqj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Workflow Tasks not loading, affecting all regions.",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e - \u003cvar data-var='time'\u003e11:58\u003c/var\u003e UTC"
},
{
"code": "0w9p3kd9tyqx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Login issues in FedRAMP environment",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e20:48\u003c/var\u003e - \u003cvar data-var='time'\u003e21:31\u003c/var\u003e UTC"
},
{
"code": "jty9pvjgwxbj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Login issues in FedRAMP environment",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e - \u003cvar data-var='time'\u003e20:11\u003c/var\u003e UTC"
},
{
"code": "bps09bttmhs7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Salesforce Workflow Connection issues in all Regions",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e UTC"
},
{
"code": "v82v3pnqqdfw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "vhh5r3d70g88",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "General instability in the FedRAMP environment",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:42\u003c/var\u003e - \u003cvar data-var='time'\u003e21:35\u003c/var\u003e UTC"
},
{
"code": "wjzhfs61hkwn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Distribution issues in all Regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e - \u003cvar data-var='time'\u003e15:36\u003c/var\u003e UTC"
},
{
"code": "l9s1pgnljn42",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "User admin latency issue in all regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e03:03\u003c/var\u003e - \u003cvar data-var='time'\u003e04:55\u003c/var\u003e UTC"
},
{
"code": "qldhzzc82107",
"impact": "minor",
"message": "We experienced an issue with Support Portal login in all regions between 10:40 AM and 11:30 AM MDT. This incident has been resolved.",
"name": "Support Portal issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:30\u003c/var\u003e - \u003cvar data-var='time'\u003e16:30\u003c/var\u003e UTC"
},
{
"code": "cb10tgp4mt91",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Participant issue in the Japanese Region",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e02:48\u003c/var\u003e - \u003cvar data-var='time'\u003e06:29\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "8n0l7l1kjxmv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "xn1f60ht4m14",
"impact": "minor",
"message": "This issue is resolved",
"name": "Online Reputation Management issues in Eastern US region",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e05:49\u003c/var\u003e - \u003cvar data-var='time'\u003e14:03\u003c/var\u003e UTC"
},
{
"code": "5m4gvxwk0j4z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "nrfkytw589hv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Salesforce Workflow Connection issues in all Regions",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e21:48\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:30\u003c/var\u003e UTC"
},
{
"code": "xty3myzxpm1p",
"impact": "major",
"message": "Incident is resolved.",
"name": "Discover Connectors related issues in UK environment",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e22:02\u003c/var\u003e - \u003cvar data-var='time'\u003e23:37\u003c/var\u003e UTC"
},
{
"code": "cvkd9rvh6tqy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "11y328xz5k0d",
"impact": "none",
"message": "The issue has been resolved.",
"name": "Dashboard Filtering issues in all regions.",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e23:58\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e UTC"
},
{
"code": "3v5dsgt3xrsv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Digital intercepts and creatives issues in all regions",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e19:57\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "wxdj3190t5hl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "8k7gm2sx6fbm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Discover dashboard performance issues in US Region",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:28\u003c/var\u003e - \u003cvar data-var='time'\u003e20:42\u003c/var\u003e UTC"
},
{
"code": "c8db92rswz1l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-07-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "6ll1s77h46qj",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Distribution issues in the Eastern US region",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e22:16\u003c/var\u003e - \u003cvar data-var='time'\u003e22:40\u003c/var\u003e UTC"
},
{
"code": "hklnlv1kpq21",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Supplemental Data Source issues in all regions",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e02:23\u003c/var\u003e - \u003cvar data-var='time'\u003e03:11\u003c/var\u003e UTC"
},
{
"code": "3pqwmwvpvqfk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "f7mrpx3bgksj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Discover Connector access issue for EU region",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e19:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:44\u003c/var\u003e UTC"
},
{
"code": "syxrrmpv9f2v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "88ddwgpczs5g",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Library Message Selection Issues in Emails in All Regions",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e21:35\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e UTC"
},
{
"code": "dxjy5r7f08hp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Dashboard export issues in All Regions",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e - \u003cvar data-var='time'\u003e10:08\u003c/var\u003e UTC"
},
{
"code": "815tx9yd2nrq",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Discover Dashboard Issues in US Region",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:15\u003c/var\u003e - \u003cvar data-var='time'\u003e15:26\u003c/var\u003e UTC"
},
{
"code": "w9dkbmvrvbc2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "p8twm2qgtx0q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Discover Dashboard slowness and Data ingestion issue in US region",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:14\u003c/var\u003e - \u003cvar data-var='time'\u003e18:50\u003c/var\u003e UTC"
},
{
"code": "z8lcrtq02641",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "ccs4lbbydc47",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Discover - Dashboard Data visualization, Designer and Connectors Unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e22:24\u003c/var\u003e - \u003cvar data-var='time'\u003e22:45\u003c/var\u003e UTC"
},
{
"code": "gsktx9snb9wl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issues with search function on Support Site",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e09:57\u003c/var\u003e UTC"
},
{
"code": "qn2r009pq0ly",
"impact": "none",
"message": "We experienced an issue with Webservice tasks in the Eastern US, Europe, Canada, Singapore, and Asia Pacific regions from 19:20 to 21:15 UTC. The system automatically retried these tasks more than once, causing multiple successful runs. The issue has been resolved.",
"name": "Webservice issues in the Eastern US, Europe, Canadian, Singaporean, and Asia Pacific regions",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e19:20\u003c/var\u003e - \u003cvar data-var='time'\u003e19:20\u003c/var\u003e UTC"
},
{
"code": "512z3g1rqcf4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Comment Translation issues in all regions",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e - \u003cvar data-var='time'\u003e13:11\u003c/var\u003e UTC"
},
{
"code": "61mqv64j1w2t",
"impact": "none",
"message": "We experienced an issue with the Public API in the Western US region from 12:08 to 12:38 UTC. This issue has been resolved.",
"name": "Degraded API Performance in the Western US region",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e12:08\u003c/var\u003e - \u003cvar data-var='time'\u003e12:08\u003c/var\u003e UTC"
},
{
"code": "8zs3yrcgtwj5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "px557tgs8hqx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Discover Voice Ingestion issues in the Canadian Region",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e17:22\u003c/var\u003e - \u003cvar data-var='time'\u003e20:41\u003c/var\u003e UTC"
},
{
"code": "g5cx114b8sh0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "rrv1hzbq2fnq",
"impact": "minor",
"message": "Discover EU regions faced issues with topic model generation. This has been resolved.",
"name": "Discover Topic Generation Issues in EU region",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e UTC"
},
{
"code": "6rqfbt11vkjt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "k0crl9zdj2qk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Site Intercept issues in NA region",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:23\u003c/var\u003e - \u003cvar data-var='time'\u003e15:04\u003c/var\u003e UTC"
},
{
"code": "4f51dp72lt43",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Digital Experience Analytics issue in the Western US region",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e04:24\u003c/var\u003e - \u003cvar data-var='time'\u003e04:26\u003c/var\u003e UTC"
},
{
"code": "xnv4kqn10xlf",
"impact": "none",
"message": "We experienced an issue with data and widgets loading in the Eastern US region from 12:00 PM MDT to 1:08 PM MDT. This issue has been resolved.",
"name": "Data issues in the Eastern US region",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e UTC"
},
{
"code": "dw6dx725bvqj",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Organisational hierarchy issue in multiple regions",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:03\u003c/var\u003e - \u003cvar data-var='time'\u003e04:05\u003c/var\u003e UTC"
},
{
"code": "bfnf8blsr4qh",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "XM Mobile App issues in the FedRAMP environment",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:51\u003c/var\u003e - \u003cvar data-var='time'\u003e03:29\u003c/var\u003e UTC"
},
{
"code": "9hl3y0dh0kv9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "d8lrthqwq7x6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Discover US Network Connectivity Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e21:57\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e UTC"
},
{
"code": "f298h7m1lvwv",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "We are currently investigating an issue with delayed executions in scheduled workflows in FedRAMP environment.",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:03\u003c/var\u003e UTC"
},
{
"code": "fh2qckqjrx09",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "f7v80frp0pbx",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Dashboard issues in FedRAMP environment",
"timestamp": "May \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e02:39\u003c/var\u003e - \u003cvar data-var='time'\u003e06:46\u003c/var\u003e UTC"
},
{
"code": "kp8mf8lpfz09",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "wvbvj3sk277d",
"impact": "none",
"message": "We experienced an issue with EX Authenticators preventing survey taking in all regions from 6am to 12pm AEST. It is now resolved.",
"name": "EX Authenticator issues in all regions",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e UTC"
},
{
"code": "gtk0vr3938v6",
"impact": "minor",
"message": "The issue is resolved",
"name": "Some connector jobs failing with permission error",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:37\u003c/var\u003e - \u003cvar data-var='time'\u003e17:26\u003c/var\u003e UTC"
},
{
"code": "dvwdbc7346ts",
"impact": "minor",
"message": "The issue is resolved now",
"name": "Issue with Discover Studio Emails",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e - \u003cvar data-var='time'\u003e15:20\u003c/var\u003e UTC"
},
{
"code": "my96dg196pmc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "nwxq26nmcc90",
"impact": "none",
"message": "We experienced an issue with intercept display in all regions from May 12, 2026 23:40 UTC to May 13, 2026 13:30 UTC. This incident has been resolved",
"name": "Website / App Insights - Visitor Intercept Display issues in all regions.",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e23:30\u003c/var\u003e - \u003cvar data-var='time'\u003e23:30\u003c/var\u003e UTC"
},
{
"code": "yb0mt44ptzk9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Visitor Intercept Display issues in Western US",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e18:05\u003c/var\u003e - \u003cvar data-var='time'\u003e19:13\u003c/var\u003e UTC"
},
{
"code": "v6462rjmpjsh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "20vxlwzyylk2",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Visitor Intercept Display issues in the Western US and Eastern US Regions",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:56\u003c/var\u003e - \u003cvar data-var='time'\u003e22:42\u003c/var\u003e UTC"
},
{
"code": "7hb081q3qv82",
"impact": "major",
"message": "The issue has been resolved.",
"name": "Issues retrieving records from Imported Data Projects via API in all regions",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e - \u003cvar data-var='time'\u003e16:57\u003c/var\u003e UTC"
},
{
"code": "3y2ms70thsw0",
"impact": "none",
"message": "We experienced an issue with sending dashboard export emails in all regions around 12PM UTC. This issue has been resolved.",
"name": "Dashboard email export issues in all regions",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:32\u003c/var\u003e - \u003cvar data-var='time'\u003e12:32\u003c/var\u003e UTC"
},
{
"code": "9xdhs77qp1vl",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Dashboard data ingestion latency issue in the Eastern US region",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:50\u003c/var\u003e - \u003cvar data-var='time'\u003e02:43\u003c/var\u003e UTC"
},
{
"code": "v91nqpjskzb0",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "SMTP distribution delay issue in the Canadian region",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e02:26\u003c/var\u003e - \u003cvar data-var='time'\u003e02:55\u003c/var\u003e UTC"
},
{
"code": "mxvdl33gk0c5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-04-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "lxf9tm4r0hy7",
"impact": "none",
"message": "We experienced an issue with degraded performance in the platform in the United Kingdom region from 6:30 AM to 8:10 AM. This issue has been resolved.",
"name": "Degraded performance across the general platform in the United Kingdom region",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e UTC"
},
{
"code": "wj65y7rwfx2j",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Issues in creating and updating tickets in all regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e - \u003cvar data-var='time'\u003e16:08\u003c/var\u003e UTC"
},
{
"code": "9tygq3gvff43",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "hsrb58vy57h2",
"impact": "none",
"message": "Visitor Intercept Display: degraded performance with intercept rendering for 30 minutes.",
"name": "Visitor Intercept Display issues in the Eastern US region",
"timestamp": "Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "r2zmhkc617rx",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "EX Person Import Delays in European Region",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:45\u003c/var\u003e UTC"
},
{
"code": "z3f4jcl6qtj9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Reports metric configuration issues in all regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:35\u003c/var\u003e - \u003cvar data-var='time'\u003e01:36\u003c/var\u003e UTC"
},
{
"code": "0yw9j0kxpwvp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "6jyw0g3h8j5x",
"impact": "minor",
"message": "Discover Classification and Realtime Downstream Jobs are completing fine.",
"name": "Issue with some Discover Classification and Realtime Downstream Jobs in US Region",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:02\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:20\u003c/var\u003e UTC"
},
{
"code": "40sl0tjt19z4",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Dashboard issues in Asia Pacific region",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e22:05\u003c/var\u003e - \u003cvar data-var='time'\u003e22:39\u003c/var\u003e UTC"
},
{
"code": "qm7fk7pdtht0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "vyt5m72gg60q",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Dashboard issues in the European region",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:55\u003c/var\u003e - \u003cvar data-var='time'\u003e03:26\u003c/var\u003e UTC"
},
{
"code": "q2h9sv9lfyzf",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Survey Building and Creation issues in United Kingdom, Canadian, European, and Japanese regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e17:49\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e UTC"
},
{
"code": "swd4tjj4bhhh",
"impact": "critical",
"message": "This incident has resolved",
"name": "Discover Studio — US Region Outage",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e - \u003cvar data-var='time'\u003e11:47\u003c/var\u003e UTC"
},
{
"code": "lyp3ywpntfrm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "8jlscgjv47ms",
"impact": "none",
"message": "We experienced an issue with workflow delays in the European, Canadian, Eastern US, Western US, and Singaporean regions from 00:15 UTC to 02:45 UTC. This issue has been resolved.",
"name": "Workflow delays and failures in the European, Canadian, Eastern US, Western US, and Singaporean regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e00:15\u003c/var\u003e - \u003cvar data-var='time'\u003e00:15\u003c/var\u003e UTC"
},
{
"code": "x5swh1xzrglx",
"impact": "none",
"message": "We experienced an issue with extraction task workflow delays in all regions from 22:42 UTC to 00:45 UTC. This issue has been resolved.",
"name": "Extraction task workflow delays in all regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e22:42\u003c/var\u003e - \u003cvar data-var='time'\u003e22:42\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "0bdx9fhs0vby",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "3c7jfncr6xn8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Support Site Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "zpq5pzv5mdz8",
"impact": "none",
"message": "We experienced an issue affecting multiple services intermittently across all regions from 13:15 UTC to 14:00 UTC. This issue has been resolved.",
"name": "[Retroactive] Multiple services impacted in all regions",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e13:15\u003c/var\u003e - \u003cvar data-var='time'\u003e13:15\u003c/var\u003e UTC"
},
{
"code": "vk66w69d89jn",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Issues with Support Documentation",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:34\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:14\u003c/var\u003e UTC"
},
{
"code": "khlrbkpzt0kx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Discover File Connectors are experiencing issues in multiple regions",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e06:39\u003c/var\u003e UTC"
},
{
"code": "gg129nmfrv81",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "8db4f3x85sb1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Online Review Management issues in All Regions",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:51\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e UTC"
},
{
"code": "gtlmxwx8n8vl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "hnkj1st41zf7",
"impact": "none",
"message": "Discover File Connectors were experiencing issues from 3/12/2026 4PM PST - 3/13/2026 10:30PM PST . This has now been fixed and resolved.",
"name": "Discover File Connector Issues in all Regions",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e18:06\u003c/var\u003e - \u003cvar data-var='time'\u003e18:06\u003c/var\u003e UTC"
},
{
"code": "bxqywq8tc4ry",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Ticketing issues in Eastern US region",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:06\u003c/var\u003e - \u003cvar data-var='time'\u003e15:47\u003c/var\u003e UTC"
},
{
"code": "3sgc7hd4h9cl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Survey Platform navigation and Distribution issues in FedRAMP Region.",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e06:04\u003c/var\u003e - \u003cvar data-var='time'\u003e12:27\u003c/var\u003e UTC"
},
{
"code": "9rq2h848dvpf",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Survey Response trigger based textflow-condition workflows issues in Eastern US Region",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e03:53\u003c/var\u003e - \u003cvar data-var='time'\u003e04:48\u003c/var\u003e UTC"
},
{
"code": "pl9sc2k5s7yq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "d02fmfd98333",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Update Response API issues in All Regions",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e20:08\u003c/var\u003e - \u003cvar data-var='time'\u003e21:27\u003c/var\u003e UTC"
},
{
"code": "8b6zspwjzlym",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "bb4kvvrnb8f0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "0sg3ngxcr8wr",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Dashboard Export issues in all regions",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e00:11\u003c/var\u003e - \u003cvar data-var='time'\u003e05:45\u003c/var\u003e UTC"
},
{
"code": "3z49rkkf80y4",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Discover Automated Call Summaries issues in the US Region",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - \u003cvar data-var='time'\u003e19:32\u003c/var\u003e UTC"
},
{
"code": "z57wqrc96xdb",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Online Review Management issues in All Regions",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:43\u003c/var\u003e UTC"
},
{
"code": "qbctjdltpt0f",
"impact": "none",
"message": "The issue has been resolved.",
"name": "Response ingestion delays in all regions",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e20:50\u003c/var\u003e - \u003cvar data-var='time'\u003e22:17\u003c/var\u003e UTC"
},
{
"code": "ppsj33tyzlhr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "hgz6vwk9q3lk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "wzm90sw9ct5l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "ct47xml9wmhs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Dashboard issues in Eastern US region",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:15\u003c/var\u003e UTC"
},
{
"code": "8dfjpkclqbgz",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Delays in contact trigger events in Western US region",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:54\u003c/var\u003e UTC"
},
{
"code": "x82323rjl0sy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "734ml2pc1hmt",
"impact": "minor",
"message": "New runs are running successfully. Recovery In Progress",
"name": "Connectors Failures for US and EU Customers",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - \u003cvar data-var='time'\u003e20:20\u003c/var\u003e UTC"
},
{
"code": "j1x8nxflly45",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "y10b6fr1y8bp",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Multiple platform issues in the Canadian region",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:56\u003c/var\u003e - \u003cvar data-var='time'\u003e04:16\u003c/var\u003e UTC"
},
{
"code": "6k63xdz5qtzc",
"impact": "minor",
"message": "The issue has been resolved and recovery is in progress.",
"name": "Classification and Realtime Downstream failures on some Discover US environments",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:11\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e06:31\u003c/var\u003e UTC"
},
{
"code": "4sxpbxb9cqpm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "c63710wj262d",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "t73tjqxmcjf4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "pn34zd5rr52z",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Intermittent dashboard loading issues in EU/Canadian and East US regions",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:27\u003c/var\u003e - \u003cvar data-var='time'\u003e17:26\u003c/var\u003e UTC"
},
{
"code": "xdy3zvd98rp3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "0w4gr5vq3bw5",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Discover Connector Failures in European Regions",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:56\u003c/var\u003e - \u003cvar data-var='time'\u003e02:38\u003c/var\u003e UTC"
},
{
"code": "rc5979kz0hmq",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Session Replay delays in Eastern US region",
"timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e21:05\u003c/var\u003e - \u003cvar data-var='time'\u003e21:28\u003c/var\u003e UTC"
},
{
"code": "yg46wzng1wv2",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Login issues in all regions",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e21:08\u003c/var\u003e - \u003cvar data-var='time'\u003e23:37\u003c/var\u003e UTC"
},
{
"code": "zmdydppj3czr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e UTC"
},
{
"code": "z1ncx3z8f7j8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Dashboard issues in all regions",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:11\u003c/var\u003e UTC"
},
{
"code": "fx70z5yj9bkm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Dashboard issues in Eastern US, European, and Western US regions.",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:04\u003c/var\u003e - \u003cvar data-var='time'\u003e20:35\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "p53kv7q4f1l0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "sjnn9mlpzs6y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Dashboard issues in FedRAMP environment",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:35\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e02:17\u003c/var\u003e UTC"
},
{
"code": "jkwbrb2kx4pc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Workflow issues in Singaporean region",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:12\u003c/var\u003e - \u003cvar data-var='time'\u003e18:01\u003c/var\u003e UTC"
},
{
"code": "qkv3x9zg7733",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Discover Studio and Designer intermittent issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:54\u003c/var\u003e UTC"
},
{
"code": "4qd8343r5rf7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "vscnqnm7g61h",
"impact": "none",
"message": "We experienced an issue impacting access to the Qualtrics platform and all services including dashboards, Studio Dashboards, and Session replay recordings in the FedRAMP environment.",
"name": "Login and Dashboard issues in FedRAMP environment",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e06:30\u003c/var\u003e - \u003cvar data-var='time'\u003e06:30\u003c/var\u003e UTC"
},
{
"code": "h6bfqgbv4gtt",
"impact": "major",
"message": "This incident has been resolved.",
"name": "ETL Workflow task issues in European Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e03:37\u003c/var\u003e - \u003cvar data-var='time'\u003e04:39\u003c/var\u003e UTC"
},
{
"code": "mn4gxr18glwr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "7lr5w2tq4gxz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e UTC"
},
{
"code": "xqh7gy1kq0x0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:30\u003c/var\u003e UTC"
},
{
"code": "gj34dffs8r95",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "XM Directory issues in Canadian Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:57\u003c/var\u003e - \u003cvar data-var='time'\u003e14:10\u003c/var\u003e UTC"
},
{
"code": "899zbctks247",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e UTC"
},
{
"code": "rfxzs0vf44k1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Intermittent issues with CX Studio",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e05:01\u003c/var\u003e - \u003cvar data-var='time'\u003e05:24\u003c/var\u003e UTC"
},
{
"code": "s49jswwmfmsl",
"impact": "major",
"message": "The issue has been resolved.",
"name": "Intermittent issues with CX Studio",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:35\u003c/var\u003e - \u003cvar data-var='time'\u003e04:11\u003c/var\u003e UTC"
},
{
"code": "g231ry1lfmmq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:30\u003c/var\u003e UTC"
},
{
"code": "ygbl2wsdflzb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e17:10\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e UTC"
},
{
"code": "sdhplg5lmm18",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Intermittent issues with CX Studio",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e - \u003cvar data-var='time'\u003e14:07\u003c/var\u003e UTC"
},
{
"code": "5v288s3gydkd",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "EX Projects Import/Deletion issues in European Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:28\u003c/var\u003e - \u003cvar data-var='time'\u003e12:01\u003c/var\u003e UTC"
},
{
"code": "d3p995c4gdvy",
"impact": "major",
"message": "The issue has been resolved. The team is working on data processing for the missed period",
"name": "Voice Data Processing Delays in US Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e14:59\u003c/var\u003e - \u003cvar data-var='time'\u003e16:01\u003c/var\u003e UTC"
},
{
"code": "9xw8v6f8mffy",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Intermittent issues with CX Studio",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e06:22\u003c/var\u003e - \u003cvar data-var='time'\u003e12:17\u003c/var\u003e UTC"
},
{
"code": "fg2cp1j7hr8h",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "XM Directory issues in Eastern US Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:09\u003c/var\u003e UTC"
},
{
"code": "82bg6mtp5gns",
"impact": "major",
"message": "The issue has been resolved.",
"name": "Login and dashboard issues in Gov1/Fedramp brands",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e20:23\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e UTC"
},
{
"code": "rlw2ppgvf82p",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Workflows Triggering delay in European region",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - \u003cvar data-var='time'\u003e11:26\u003c/var\u003e UTC"
},
{
"code": "2l966wjxtk79",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Issues for Brand Admins using Admin tab in in all regions",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e18:20\u003c/var\u003e - \u003cvar data-var='time'\u003e19:12\u003c/var\u003e UTC"
},
{
"code": "j685c8b8gzkc",
"impact": "major",
"message": "This incident has been resolved.",
"name": "CX Studio Unavailable",
"timestamp": "Nov \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:02\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e02:29\u003c/var\u003e UTC"
},
{
"code": "41thjydwhdfv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
},
{
"code": "769kvy5h18kt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Discover Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "UTC"
}
]
}