Snapshot 41313
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"gmyv5tw4z7r9"
],
"created_at": "2024-11-07T08:53:47.955+02:00",
"description": null,
"group_id": null,
"id": "868974vgs3ly",
"name": "CXM",
"page_id": "4sfyyd782yfk",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-11-07T08:53:47.955+02:00"
},
{
"components": [
"m5gc4cfdzlhq",
"3q54q48n7wkg",
"5lt25llkghbq",
"vqbgt8lx9ry1",
"cwsypwd1zjp3"
],
"created_at": "2024-11-07T08:54:16.777+02:00",
"description": null,
"group_id": null,
"id": "358j55f8kp26",
"name": "Survey Tool",
"page_id": "4sfyyd782yfk",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-11-07T08:54:16.777+02:00"
}
],
"incidents": [
{
"components": [],
"created_at": "2026-04-10T10:00:00.000+03:00",
"id": "f69m7yv43hgh",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "On 10.4 at 10:00, a production release was deployed but only partially took effect. An unnoticed delivery failure caused part of the infrastructure to continue running the old code. As a result, automations for submitted events did not always trigger correctly because the expected conditions were not met.\n\nThe release was fixed on 13.4 at around 15:00, and the missed automations were triggered again for the affected answers.",
"created_at": "2026-04-13T16:35:46.317+03:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-04-10T10:00:00.000+03:00",
"id": "n17xftwvc26f",
"incident_id": "f69m7yv43hgh",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-13T16:35:46.317+03:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Partial failure to trigger automation with on submitted condition",
"page_id": "4sfyyd782yfk",
"postmortem_body": "# Incident summary\n\nOn **10.4. klo 10:00**, a production release was deployed but only partially applied. Because part of the infrastructure continued running an older version, automations for submitted events did not trigger correctly.\n\nThe issue was fixed on **13.4. klo 15:00**, and missed automations were reprocessed for the affected answers.\n\n# Customer impact\n\nSome customers experienced missing automation triggers after submitting answers. The issue affected only the part of the system that remained on the older version.\n\n# Root cause\n\nThe production release did not complete successfully across all infrastructure components. This left part of the environment running outdated code, which caused the automation logic to behave unexpectedly.\n\n# Resolution\n\nThe deployment issue was corrected on 13.4. After the fix, missed automations were triggered again for affected answers.\n\n# What we are improving\n\nTo reduce the risk of this happening again, we are focusing on:\n\n* stronger checks that confirm all components are running the intended version.\n\n# Status\n\nThe incident is resolved.",
"postmortem_body_last_updated_at": "2026-04-13T16:43:22.411+03:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-04-13T16:43:22.411+03:00",
"reminder_intervals": null,
"resolved_at": "2026-04-10T10:00:00.000+03:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/dtjt5bg1tdl1",
"started_at": "2026-04-13T16:35:46.279+03:00",
"status": "resolved",
"updated_at": "2026-04-13T16:43:22.433+03:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
},
{
"created_at": "2013-10-21T16:55:12.298+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "3q54q48n7wkg",
"name": "Survey Tool - API",
"page_id": "4sfyyd782yfk",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.288+02:00"
},
{
"created_at": "2013-12-12T09:08:18.244+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "5lt25llkghbq",
"name": "Survey Tool - Surveys",
"page_id": "4sfyyd782yfk",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.308+02:00"
},
{
"created_at": "2014-01-10T15:20:19.632+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "vqbgt8lx9ry1",
"name": "Survey Tool - Exports",
"page_id": "4sfyyd782yfk",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.328+02:00"
},
{
"created_at": "2023-03-27T14:50:55.389+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "cwsypwd1zjp3",
"name": "Survey Tool - Survey invitations (SMS \u0026 emails)",
"page_id": "4sfyyd782yfk",
"position": 5,
"showcase": true,
"start_date": "2023-03-27T00:00:00.000+03:00",
"status": "operational",
"updated_at": "2026-03-16T00:32:00.348+02:00"
}
],
"created_at": "2026-02-12T12:07:54.003+02:00",
"id": "x5qmg8cvm7qc",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-03-16T00:45:02.509+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-16T00:45:02.509+02:00",
"id": "8qc1p6mh4v76",
"incident_id": "x5qmg8cvm7qc",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-16T00:45:02.509+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2026-03-16T00:32:00.386+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-16T00:32:00.386+02:00",
"id": "1bhq8mw99gjk",
"incident_id": "x5qmg8cvm7qc",
"status": "verifying",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-16T00:32:00.386+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-03-16T00:14:26.983+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-16T00:14:26.983+02:00",
"id": "xbfr75wynpj0",
"incident_id": "x5qmg8cvm7qc",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-16T00:14:26.983+02:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-03-15T23:00:08.930+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-15T23:00:08.930+02:00",
"id": "38rky0qlr367",
"incident_id": "x5qmg8cvm7qc",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-15T23:00:08.930+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our systems will undergo essential infrastructure maintenance, which will cause a temporary downtime, during which services will be unavailable. We appreciate your understanding as we work to enhance our platform's performance and reliability.",
"created_at": "2026-02-12T12:07:54.080+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-02-12T12:07:54.080+02:00",
"id": "t7vsghcld8gn",
"incident_id": "x5qmg8cvm7qc",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-02-12T12:07:54.080+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-03-16T00:32:00.386+02:00",
"name": "Scheduled Infrastructure Maintenance",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-03-16T00:45:02.509+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": "2026-03-16T00:00:00.000+02:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-03-15T23:00:09.062+02:00",
"scheduled_until": "2026-03-16T01:00:00.000+02:00",
"shortlink": "https://stspg.io/hbzvk10zmf3j",
"started_at": "2026-02-12T12:07:53.989+02:00",
"status": "completed",
"updated_at": "2026-03-16T00:45:02.530+02:00"
},
{
"components": [],
"created_at": "2026-01-19T08:00:00.000+02:00",
"id": "kv3dlz31tt0q",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "On January 19, 2025, a service configuration change caused intermittent issues for some users. A server misconfiguration occasionally prevented data writes, resulting in some users being logged out.",
"created_at": "2026-01-23T07:42:57.043+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-01-19T08:00:00.000+02:00",
"id": "dx8rkctxrl1z",
"incident_id": "kv3dlz31tt0q",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-01-23T07:43:22.623+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Intermittent User Logouts",
"page_id": "4sfyyd782yfk",
"postmortem_body": "# Impact\n\nSome users experienced occasional logouts during the incident period. Not all users were affected, and the issue occurred intermittently rather than continuously. \n\n# Resolution\n\nThe server misconfiguration was identified and initial fixes applied on January 21, 2025. All systems now operating normally.",
"postmortem_body_last_updated_at": "2026-01-23T07:44:56.359+02:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-01-23T07:44:56.359+02:00",
"reminder_intervals": null,
"resolved_at": "2026-01-19T08:00:00.000+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/dzyjpzq1t6zs",
"started_at": "2026-01-19T08:00:00.000+02:00",
"status": "resolved",
"updated_at": "2026-01-23T07:44:56.373+02:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
},
{
"created_at": "2013-10-21T16:55:12.298+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "3q54q48n7wkg",
"name": "Survey Tool - API",
"page_id": "4sfyyd782yfk",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.288+02:00"
},
{
"created_at": "2013-12-12T09:08:18.244+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "5lt25llkghbq",
"name": "Survey Tool - Surveys",
"page_id": "4sfyyd782yfk",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.308+02:00"
},
{
"created_at": "2014-01-10T15:20:19.632+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "vqbgt8lx9ry1",
"name": "Survey Tool - Exports",
"page_id": "4sfyyd782yfk",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.328+02:00"
},
{
"created_at": "2023-03-27T14:50:55.389+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "cwsypwd1zjp3",
"name": "Survey Tool - Survey invitations (SMS \u0026 emails)",
"page_id": "4sfyyd782yfk",
"position": 5,
"showcase": true,
"start_date": "2023-03-27T00:00:00.000+03:00",
"status": "operational",
"updated_at": "2026-03-16T00:32:00.348+02:00"
}
],
"created_at": "2025-10-29T19:00:19.000+02:00",
"id": "tdkxnyrm2fvz",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-10-30T07:19:47.016+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-30T07:19:47.016+02:00",
"id": "9xfxxxt30tyb",
"incident_id": "tdkxnyrm2fvz",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-30T07:19:47.016+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "The cloud provider recovery actions start are effective and traffic is again routing to our service. We are still monitoring the situation.",
"created_at": "2025-10-29T22:42:59.140+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-29T22:42:59.140+02:00",
"id": "0zlgy5s2pcb4",
"incident_id": "tdkxnyrm2fvz",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T22:42:59.140+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Our cloud provider has identified the problem and taken recovery actions to rollback to last known good configuration. They are now observing recovery. Full recovery is expected on 30.10. at 01:20.",
"created_at": "2025-10-29T21:30:59.197+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-29T21:30:59.197+02:00",
"id": "tzym9xw4cltp",
"incident_id": "tdkxnyrm2fvz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T21:30:59.197+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "A network infrastructure failure in our cloud provider is caused our Survey Tool to be offline. The provider is working on the incident on their side.",
"created_at": "2025-10-29T19:20:19.390+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-29T19:00:19.000+02:00",
"id": "gq4ythrvmrkj",
"incident_id": "tdkxnyrm2fvz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-29T19:20:55.921+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-29T22:42:59.140+02:00",
"name": "Survey tool down",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-30T07:19:47.016+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/c0zmxnw7gg7n",
"started_at": "2025-10-29T19:00:19.000+02:00",
"status": "resolved",
"updated_at": "2025-10-30T07:19:47.032+02:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
},
{
"created_at": "2013-10-21T16:55:12.298+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "3q54q48n7wkg",
"name": "Survey Tool - API",
"page_id": "4sfyyd782yfk",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.288+02:00"
},
{
"created_at": "2013-12-12T09:08:18.244+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "5lt25llkghbq",
"name": "Survey Tool - Surveys",
"page_id": "4sfyyd782yfk",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.308+02:00"
},
{
"created_at": "2014-01-10T15:20:19.632+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "vqbgt8lx9ry1",
"name": "Survey Tool - Exports",
"page_id": "4sfyyd782yfk",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.328+02:00"
},
{
"created_at": "2023-03-27T14:50:55.389+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "cwsypwd1zjp3",
"name": "Survey Tool - Survey invitations (SMS \u0026 emails)",
"page_id": "4sfyyd782yfk",
"position": 5,
"showcase": true,
"start_date": "2023-03-27T00:00:00.000+03:00",
"status": "operational",
"updated_at": "2026-03-16T00:32:00.348+02:00"
}
],
"created_at": "2025-06-03T10:23:32.000+03:00",
"id": "tf2pr3lxtlbm",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-06-04T13:38:47.268+03:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-04T13:38:47.268+03:00",
"id": "y5z82l9wh47c",
"incident_id": "tf2pr3lxtlbm",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-04T13:38:47.268+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2025-06-04T08:27:28.768+03:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-04T08:27:28.768+03:00",
"id": "fzthwxbtplzm",
"incident_id": "tf2pr3lxtlbm",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-04T08:27:28.768+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "partial_outage",
"old_status": "major_outage"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2025-06-03T11:54:30.980+03:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-03T11:54:30.980+03:00",
"id": "v6mbf13sxf5x",
"incident_id": "tf2pr3lxtlbm",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-03T11:54:30.980+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-06-03T11:34:25.657+03:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-03T11:34:25.657+03:00",
"id": "ghz47bs9kpqv",
"incident_id": "tf2pr3lxtlbm",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-03T11:34:25.657+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "3q54q48n7wkg",
"name": "Survey Tool - Survey Tool - API",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "vqbgt8lx9ry1",
"name": "Survey Tool - Survey Tool - Exports",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "cwsypwd1zjp3",
"name": "Survey Tool - Survey Tool - Survey invitations (SMS \u0026 emails)",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of errors while trying to login to Survey Tool. Our technical team is actively working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available.",
"created_at": "2025-06-03T11:32:32.783+03:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-03T10:23:32.000+03:00",
"id": "lrms5hnybzjt",
"incident_id": "tf2pr3lxtlbm",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-03T14:51:51.149+03:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-06-04T08:27:28.768+03:00",
"name": "Users cannot login to Survey Tool",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-06-04T13:38:47.268+03:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/p8tbdzkf0f1q",
"started_at": "2025-06-03T10:23:32.000+03:00",
"status": "resolved",
"updated_at": "2025-06-04T13:38:47.284+03:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
}
],
"created_at": "2025-04-26T19:00:05.000+03:00",
"id": "r99n9m61qb92",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are pleased to report that the unavailability of Survey Tool incident has been fully resolved. Our systems are now operating normally, and all services have been restored. We have implemented measures to prevent similar issues in the future. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding throughout this incident. If you continue to experience any issues, please don't hesitate to contact our support team.",
"created_at": "2025-04-28T12:17:04.286+03:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-04-28T12:17:04.286+03:00",
"id": "d58d0xt50s6c",
"incident_id": "r99n9m61qb92",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-28T12:17:04.286+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "A fix for the unavailability of the Survey Tool has been implemented. We are closely monitoring the situation to ensure the solution is effective and stable. While we believe the immediate issue has been addressed, we remain vigilant for any potential recurrence. We appreciate your patience during this process.",
"created_at": "2025-04-28T10:15:40.248+03:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-04-28T10:15:40.248+03:00",
"id": "kt93455zhdbw",
"incident_id": "r99n9m61qb92",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-28T10:15:40.248+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified the cause of the unavailability of the Survey Tool. Our engineers are now working on implementing a fix. We understand the impact this may have on your operations and are treating this with the highest priority. We will continue to provide regular updates on our progress.",
"created_at": "2025-04-28T10:00:32.487+03:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-04-28T08:30:32.000+03:00",
"id": "qn77l4n9qdl6",
"incident_id": "r99n9m61qb92",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-28T10:00:54.083+03:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of unavailability of the Survey Tool. Our technical team is actively working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available.",
"created_at": "2025-04-28T09:59:05.151+03:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-04-26T19:00:05.000+03:00",
"id": "vf08xx49rn0l",
"incident_id": "r99n9m61qb92",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-28T09:59:28.229+03:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-04-28T10:15:40.248+03:00",
"name": "Survey Tool unavailable",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-04-28T12:17:04.286+03:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/7wcyz123lsry",
"started_at": "2025-04-26T19:00:05.000+03:00",
"status": "resolved",
"updated_at": "2025-04-28T12:17:04.305+03:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
},
{
"created_at": "2013-12-12T09:08:18.244+02:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "5lt25llkghbq",
"name": "Survey Tool - Surveys",
"page_id": "4sfyyd782yfk",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.308+02:00"
}
],
"created_at": "2025-02-14T02:00:11.000+02:00",
"id": "2spdtrplsbc2",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "TLS certificates have been updated and the issue is now resolved",
"created_at": "2025-02-14T11:32:10.303+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-14T08:30:10.000+02:00",
"id": "kg3bhwpd0xs7",
"incident_id": "2spdtrplsbc2",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-14T11:32:20.761+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "5lt25llkghbq",
"name": "Survey Tool - Survey Tool - Surveys",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-02-14T11:31:11.451+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-02-14T02:00:11.000+02:00",
"id": "nyls5nskh07x",
"incident_id": "2spdtrplsbc2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-14T11:31:26.832+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Survey Tool not available due to expired TLS certificate",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-02-14T08:30:10.000+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/jww72dw3dw15",
"started_at": "2025-02-14T02:00:11.000+02:00",
"status": "resolved",
"updated_at": "2025-02-14T11:32:20.776+02:00"
},
{
"components": [
{
"created_at": "2024-11-07T08:53:48.023+02:00",
"description": null,
"group_id": "868974vgs3ly",
"id": "gmyv5tw4z7r9",
"name": "CXM - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": "2024-11-07T00:00:00.000+02:00",
"status": "operational",
"updated_at": "2025-01-09T12:08:39.727+02:00"
}
],
"created_at": "2025-01-09T10:53:13.611+02:00",
"id": "wtz1xhlhgj84",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "gmyv5tw4z7r9",
"name": "CXM - CXM - Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We are pleased to report that the application performance issues have been fully resolved. Our systems are now operating at normal speed, and all services have been optimized. We have implemented measures to prevent similar slowdowns in the future. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding throughout this incident. If you continue to experience any performance issues, please don't hesitate to contact our support team.",
"created_at": "2025-01-09T12:08:39.751+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-01-09T12:08:39.751+02:00",
"id": "sqlrmn6xqm8m",
"incident_id": "wtz1xhlhgj84",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-01-09T12:08:39.751+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gmyv5tw4z7r9",
"name": "CXM - CXM - Application",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of slow performance across our CXM application. Our technical team is actively working to identify the root cause and implement a solution to improve response times. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available.",
"created_at": "2025-01-09T10:53:13.712+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-01-09T10:53:13.712+02:00",
"id": "8fbl1pr89q7z",
"incident_id": "wtz1xhlhgj84",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-01-09T10:53:13.712+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Performance issues",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-01-09T12:08:39.751+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/gcn8yvcv2kfn",
"started_at": "2025-01-09T10:53:13.600+02:00",
"status": "resolved",
"updated_at": "2025-01-09T12:08:39.767+02:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
}
],
"created_at": "2024-11-25T15:25:25.000+02:00",
"id": "pq3055pkpv2c",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "We are pleased to report that the unavailability of the Survey Tool has been fully resolved. Our systems are now operating normally, and all services have been restored. We have implemented measures to prevent similar issues in the future. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding throughout this incident. If you continue to experience any issues, please don't hesitate to contact our support team.",
"created_at": "2024-11-25T15:49:59.219+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-11-25T15:49:59.219+02:00",
"id": "r2wl2sb72yj4",
"incident_id": "pq3055pkpv2c",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-25T15:49:59.219+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of unavailability of the Survey Tool. Our technical team is actively working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available.",
"created_at": "2024-11-25T15:29:25.607+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-11-25T15:25:25.000+02:00",
"id": "qk2kd22z9q3z",
"incident_id": "pq3055pkpv2c",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-25T15:29:48.177+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Survey Tool unavailable",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-11-25T15:49:59.219+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/88zwdr4mcx16",
"started_at": "2024-11-25T15:25:25.000+02:00",
"status": "resolved",
"updated_at": "2024-11-25T15:49:59.235+02:00"
},
{
"components": [
{
"created_at": "2013-10-21T14:27:17.368+03:00",
"description": null,
"group_id": "358j55f8kp26",
"id": "m5gc4cfdzlhq",
"name": "Survey Tool - Application",
"page_id": "4sfyyd782yfk",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-16T00:32:00.265+02:00"
}
],
"created_at": "2024-11-25T15:13:30.407+02:00",
"id": "l03bw3dtjnzy",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "We are pleased to report that the unavailability of the Survey Tool has been fully resolved. Our systems are now operating normally, and all services have been restored. We have implemented measures to prevent similar issues in the future. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding throughout this incident. If you continue to experience any issues, please don't hesitate to contact our support team.",
"created_at": "2024-11-25T15:23:47.771+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-11-25T15:23:47.771+02:00",
"id": "79tsdgcb1mbx",
"incident_id": "l03bw3dtjnzy",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-25T15:23:47.771+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m5gc4cfdzlhq",
"name": "Survey Tool - Survey Tool - Application",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of unavailability of our Survey Tool. Our technical team is actively working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available.",
"created_at": "2024-11-25T15:13:30.562+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-11-25T15:13:30.562+02:00",
"id": "kyqrsdvcvh8n",
"incident_id": "l03bw3dtjnzy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-25T15:13:30.562+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Survey Tool unavailable",
"page_id": "4sfyyd782yfk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-11-25T15:23:47.771+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/h841r8rrtz00",
"started_at": "2024-11-25T15:13:30.393+02:00",
"status": "resolved",
"updated_at": "2024-11-25T15:23:47.786+02:00"
}
],
"page": {
"id": "4sfyyd782yfk",
"name": "Surveypal",
"url": "https://status.surveypal.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}