Snapshot 41333
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
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"body": "The incident has been resolved. The interruption was caused by a change Google made to its login functionality. The solution was to enable a setting that allows us to use upcoming Google features that are not yet intended for production. The combination of the current production code and Google's change was identified as the cause of the issue.",
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"body": "We are currently investigating this issue.",
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"created_at": "2024-09-30T13:38:52.165+02:00",
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"body": "As an unintended consequence of a release during the weekend students were unable to open any exams in the Kiosk and iPad security clients. This issue was discovered at 8.15 in the morning and resolved by 8.40 by rolling back the release.",
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"description": "Schools across the world rely on Trelson Assessment for online exams. It is integrated with Google and will lock down any student device to prevent cheating.",
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"created_at": "2023-06-29T14:05:23.610+02:00",
"id": "1k9s6n20lnr6",
"impact": "critical",
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{
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],
"body": "This incident has been resolved.",
"created_at": "2023-07-13T19:04:46.357+02:00",
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{
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"body": "This issue is still ongoing. The following workaround can be applied to enable login to Trelson Assessment until resolved:\n\nWhat should resolve the issue for student accounts to be able to log into Trelson Assessment again (not those using Trelson Assessment Proctor/Focus extension), is to remove them from OU:s onto which the Trelson Assessment Marketplace app is installed (in your Workspace admin console), to another OU that does not have it installed, have them log in to Trelson Assessment, and they should be able to use the application again. \n\nFor student accounts that are using the Trelson Assessment Proctor/Focus extension (and all teacher accounts), same account has to then be put back into the OU in your structure that has the app installed, and they should be able to use Trelson Assessment application again.",
"created_at": "2023-07-12T09:39:57.007+02:00",
"custom_tweet": null,
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{
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"name": "Class Manager",
"new_status": "degraded_performance",
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],
"body": "Investigation is still ongoing with the assistance of Google Tech Support.",
"created_at": "2023-07-04T15:03:50.997+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-07-04T15:03:50.997+02:00",
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{
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],
"body": "We are continuing to investigate this issue.",
"created_at": "2023-06-29T14:46:42.627+02:00",
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{
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{
"code": "6ybmnq38qm2g",
"name": "Assessment",
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],
"body": "An issue has been identified affecting certain accounts ability to login to Trelson Assessment. Investigation is ongoing.",
"created_at": "2023-06-29T14:05:23.688+02:00",
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"display_at": "2023-06-29T14:05:23.688+02:00",
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}
],
"metadata": {},
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"name": "Login Issue",
"page_id": "tt60ldnqtz54",
"postmortem_body": "## Summary\n\nDue to an unknown change in Googles services any user who needed to grant scope consent was instead given an unknown error. This prevented login for all new users, as well as other users that needed to grant scope consent.\n\n## Timeline\n\n**June 27th:** First support ticket detailing the issue was received.\n\n**June 29th:** Due to further tickets being received and investigation the development team realizes all customers and services are affected.\n\n**July 13th:** Google fixed the issue and the incident was resolved.",
"postmortem_body_last_updated_at": "2023-08-17T10:24:00.439+02:00",
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"updated_at": "2023-08-17T10:24:05.146+02:00"
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"created_at": "2022-10-06T21:30:17.000+02:00",
"id": "5tb4vnlfb4bz",
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"code": "6ybmnq38qm2g",
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],
"body": "This incident has been resolved. We have re-deployed a previous update where the issue does not happen",
"created_at": "2022-10-07T15:17:59.770+02:00",
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"deliver_notifications": false,
"display_at": "2022-10-06T22:00:59.000+02:00",
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"code": "6ybmnq38qm2g",
"name": "Assessment",
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"body": "We've received reports that students are having issues with the writing space in Trelson Assessment",
"created_at": "2022-10-07T15:17:17.520+02:00",
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],
"metadata": {},
"monitoring_at": null,
"name": "Trelson Assessment writing space issue",
"page_id": "tt60ldnqtz54",
"postmortem_body": "## Summary\n\nAll students who opened or resumed an assignment that included the writing space module between 2022-10-06 16:30 CEST to 22:00 CEST and had nothing saved was met with an error message after a few seconds.\n\n## Timeline \\(YYYY-MM-DD\\)\n\nAt **2022-10-06 16:30 CEST** a new update was deployed for Trelson Assessment that was supposed to improve communication between two components that are critical for the writing space module in Trelson Assessment.\n\nAt **2022-10-06 21:30 CEST** a developer is notified that some customers are having issues with the writing space and starts investigating.\n\nAt **2022-10-06 21:45 CEST** the developer has singled out the issue to be a bug introduced in the latest update done earlier that day and re-deploys a previous version where the issue was not yet introduced.\n\nAt **2022-10-06 21:55 CEST** the rollback to the previous version has been completed and students who open the app will no longer be impacted by the issue.\n\n## Root Cause\n\nWe pushed out an update intending to solve a bug we had been notified about previously and did not detect the issue with the writing space module during our internal quality assurance testing before the update was made.\n\nWe’ve added steps to our process to prevent this from happening in the future.",
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"updated_at": "2022-10-07T16:06:55.821+02:00"
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"description": "Schools across the world rely on Trelson Assessment for online exams. It is integrated with Google and will lock down any student device to prevent cheating.",
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"created_at": "2021-11-12T09:29:31.000+01:00",
"id": "r4xp5zp4jg6z",
"impact": "critical",
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"name": "ChromEx teacher panel",
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],
"body": "We're marking this as resolved since no new errors relating to this issue have occurred in the last 10 minutes",
"created_at": "2021-11-12T11:25:17.700+01:00",
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],
"body": "We're starting to see the majority of all requests being successful once again.",
"created_at": "2021-11-12T11:17:07.232+01:00",
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"body": "Google is investigating the issue https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7",
"created_at": "2021-11-12T10:58:09.127+01:00",
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"body": "Google Cloud is having a service disruption for some services",
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