Snapshot 41349
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"ended_at": "2026-09-14T15:54:43.935Z",
"id": 509347,
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"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2026-09-14T15:54:43.946Z",
"id": 51222851,
"state": "resolved",
"updated_at": "2026-09-14T15:54:43.946Z",
"url": "https://status.servd.host/notices/x8bdzxjk1nzywbsv-we-re-seeing-drop-in-performance-on-some-nodes-in-our-us-east-1-cluster#update-51222851"
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"state": "resolved",
"subject": "We're seeing drop in performance on some nodes in our us-east-1 cluster ",
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"updated_at": "2026-09-14T15:54:43.948Z",
"url": "https://status.servd.host/notices/x8bdzxjk1nzywbsv-we-re-seeing-drop-in-performance-on-some-nodes-in-our-us-east-1-cluster"
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"id": 508496,
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"content": "Between 09:36 and 09:40 UTC, our US-EAST-6 cluster received a large-scale DDoS attack which briefly caused the cluster's load balancers to return 502 Bad Gateway responses to a subset of projects hosted in US-EAST-6. At 09:37 UTC, our automated Cloudflare-backed DDoS protections activated and began blocking malicious traffic. Meanwhile, the clusters load balancers scaled up and error rates dropped back to normal levels.\r\n\r\nIn response, we've permanently increased the baseline capacity of the clusters load balancer and are prioritising measures to better absorb the initial shock of similar DDoS attacks in the future.\r\n\r\nApologies for the interruption.",
"created_at": "2026-09-02T15:54:48.336Z",
"id": 51220507,
"state": "resolved",
"updated_at": "2026-09-02T15:54:48.336Z",
"url": "https://status.servd.host/notices/u95njpu22wnnpfyg-increased-us-east-6-error-rate-due-to-large-scale-ddos-attack#update-51220507"
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"state": "resolved",
"subject": "Increased US-EAST-6 error rate due to large-scale DDoS attack",
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"updated_at": "2026-09-02T15:54:48.349Z",
"url": "https://status.servd.host/notices/u95njpu22wnnpfyg-increased-us-east-6-error-rate-due-to-large-scale-ddos-attack"
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"id": 508210,
"latest_update": {
"content": "The maintenance is now complete. Thanks for your patience.",
"created_at": "2026-08-30T10:00:00.210Z",
"id": 51219825,
"state": "complete",
"updated_at": "2026-08-30T10:00:00.210Z",
"url": "https://status.servd.host/notices/i36nam9a4oj5oix8-general-platform-upgrades#update-51219825"
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"state": "complete",
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"updated_at": "2026-08-30T10:00:00.214Z",
"url": "https://status.servd.host/notices/i36nam9a4oj5oix8-general-platform-upgrades"
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{
"began_at": "2026-08-28T00:30:00.000Z",
"created_at": "2026-08-28T09:06:48.099Z",
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"id": 508057,
"latest_update": {
"content": "The issue has now been fully resolved.\r\n\r\nThe issue was caused by a deployment misconfiguration which prevented PHP from being able to communicate with redis.\r\n\r\nWe are currently in the process of refactoring the use of Redis (which has changed is licensing to prevent commercial use) within projects deployed to the Servd platform. The first step of this change is to create a set of feature gates within our deployment mechanism which allow us to flip a project between Redis and the proposed replacement (currently DragonflyDB). Yesterday we released these feature gates to all projects' deployment mechanisms with the default still set to use Redis. We were therefore expecting no change to any projects at this time, but would have the ability to flip the feature gates on a per project basis in the future. This was tested on multiple internal projects before rolling out generally.\r\n\r\nAt 01:30 BST we were alerted to elevated 500 errors from multiple projects. Upon inspection these projects seemed to be having issues communicating with their Redis instances. We assumed this must be related to the feature gate changes that had rolled out earlier in the day.\r\n\r\nThese projects had all had their subscriptions renewed over the past 30 minutes which was the apparent trigger.\r\n\r\nDuring subscription renewals we perform a 'partial sync' on projects - syncing updates related to changes to project subscriptions without deploying any settings changes made in the Servd dashboard. This relies on taking a snapshot of the project's previous sync's deployment values and merging those with any changes due to the subscription. This resulted in the new feature gates having no default value set - the sync was executed with them as empty values.\r\n\r\nOur deployment scripts also contained logic that checked for the value of the feature gates to direct traffic to either redis or its replacement. This logic failed due to the empty value of the feature gate (it expected a specific boolean value) which led to the bad configuration being deployed.\r\n\r\nTo fix the problem we ran through all impacted projects and executed a 'full sync' on each of them. This ensured a non-empty value was applied for the feature gates and allowed a correct configuration to be deployed. We also subsequently updated the deployment scripts to handle the empty value elegantly to ensure the problem does not repeat for further project renewals.\r\n\r\nThe total impact on projects varied in time as we ran through them from start to finish.\r\n\r\nWe have also adjusted our testing methodology for any deployment script updates which include new values, to include testing with partial syncs to ensure they work as expected.\r\n\r\n",
"created_at": "2026-08-28T09:28:14.071Z",
"id": 51219403,
"state": "resolved",
"updated_at": "2026-08-28T09:28:14.071Z",
"url": "https://status.servd.host/notices/kaydj1gigiwjqbd1-retrospective-redis-connection-errors-occurring-for-some-projects#update-51219403"
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"state": "resolved",
"subject": "Retrospective: Redis connection errors occurring for some projects ",
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"type": "unplanned",
"updated_at": "2026-08-28T09:29:08.872Z",
"url": "https://status.servd.host/notices/kaydj1gigiwjqbd1-retrospective-redis-connection-errors-occurring-for-some-projects"
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"id": 503626,
"latest_update": {
"content": "At 00:57 UTC, Servd's US-EAST-1 cluster received a large DDoS attack which lasted 30 seconds. At which point our Cloudflare-backed DDoS protections activated and ended the attack. In the interim, we saw elevated 502 responses as our infrastructure quickly scaled up to handle the load.\r\n\r\nApologies for any interruptions to your projects. For those looking to insulate themselves from such attacks we recommend employing [Servd's Private Load Balancer addon](https://servd.host/docs/private-load-balancer-addon).",
"created_at": "2026-07-08T10:37:34.102Z",
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"state": "resolved",
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"url": "https://status.servd.host/notices/nuuqthkhubm991kw-brief-large-scale-ddos-attack-on-us-east-1-cluster#update-51207551"
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"updated_at": "2026-07-08T10:37:34.109Z",
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"id": 500770,
"latest_update": {
"content": "We're confident the issue has fully resolved. Thanks for your patience.",
"created_at": "2026-06-13T08:49:12.146Z",
"id": 51198279,
"state": "resolved",
"updated_at": "2026-06-13T08:49:12.146Z",
"url": "https://status.servd.host/notices/py8xjsguwc6q1xhr-intermittent-connection-issues-in-eu-west-1-cluster#update-51198279"
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"state": "resolved",
"subject": "Intermittent connection issues in EU-WEST-1 cluster",
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"id": 499535,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2026-06-03T13:06:01.876Z",
"id": 51195280,
"state": "resolved",
"updated_at": "2026-06-03T13:06:01.876Z",
"url": "https://status.servd.host/notices/wsxipz14pac8uhvd-issues-with-new-workload-startup-in-uk-london-5#update-51195280"
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"links": {
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"state": "resolved",
"subject": "Issues with new workload startup in uk-london-5",
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"url": "https://status.servd.host/notices/wsxipz14pac8uhvd-issues-with-new-workload-startup-in-uk-london-5"
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"id": 496696,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2026-05-20T07:47:51.461Z",
"id": 51188945,
"state": "resolved",
"updated_at": "2026-05-20T07:47:51.461Z",
"url": "https://status.servd.host/notices/kpvekgmybzq72gx3-project-request-timeouts-in-us-east-6-and-us-east-7#update-51188945"
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"state": "resolved",
"subject": "Project request timeouts in us-east-6 and us-east-7",
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"id": 494042,
"latest_update": {
"content": "The maintenance is now complete. Thanks for your patience.",
"created_at": "2026-05-04T00:00:05.176Z",
"id": 51183132,
"state": "complete",
"updated_at": "2026-05-04T00:00:05.176Z",
"url": "https://status.servd.host/notices/vvmgngtomg0dvexp-rolling-emergency-security-updates#update-51183132"
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"links": {
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"state": "complete",
"subject": "Rolling Emergency Security Updates",
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"updated_at": "2026-05-05T10:31:29.024Z",
"url": "https://status.servd.host/notices/vvmgngtomg0dvexp-rolling-emergency-security-updates"
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"created_at": "2026-04-23T07:37:06.024Z",
"ended_at": "2026-05-02T23:35:15.518Z",
"id": 493229,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2026-05-02T23:35:15.530Z",
"id": 51182850,
"state": "resolved",
"updated_at": "2026-05-02T23:35:15.530Z",
"url": "https://status.servd.host/notices/flvoaozuxm9r9a9v-slow-bundle-builds#update-51182850"
},
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"state": "resolved",
"subject": "Slow bundle builds",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2026-05-02T23:35:15.531Z",
"url": "https://status.servd.host/notices/flvoaozuxm9r9a9v-slow-bundle-builds"
},
{
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"created_at": "2026-04-02T12:35:35.680Z",
"ended_at": "2026-04-23T07:37:24.643Z",
"id": 491145,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2026-04-23T07:37:24.652Z",
"id": 51180535,
"state": "resolved",
"updated_at": "2026-04-23T07:37:24.652Z",
"url": "https://status.servd.host/notices/hja7y7vekvcnnzpo-subset-of-projects-connected-to-bitbucket-repositories-struggling-to-pull-repo-data#update-51180535"
},
"links": {
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"state": "resolved",
"subject": "Subset of projects connected to Bitbucket repositories struggling to pull repo data",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2026-04-30T07:38:06.359Z",
"url": "https://status.servd.host/notices/hja7y7vekvcnnzpo-subset-of-projects-connected-to-bitbucket-repositories-struggling-to-pull-repo-data"
},
{
"began_at": "2026-02-20T18:39:43.809Z",
"created_at": "2026-02-20T18:39:43.831Z",
"ended_at": "2026-02-20T19:26:25.433Z",
"id": 486459,
"latest_update": {
"content": "Cloudflare has published a post-mortem blog post about the issue which prompted this disruption to service on Servd. You can read more about it here [https://blog.cloudflare.com/cloudflare-outage-february-20-2026/](https://blog.cloudflare.com/cloudflare-outage-february-20-2026/)",
"created_at": "2026-02-22T16:28:37.040Z",
"id": 51163979,
"state": "resolved",
"updated_at": "2026-02-22T16:28:37.040Z",
"url": "https://status.servd.host/notices/6knt0y3xewbywwmj-we-re-seeing-issues-with-connectivity-to-our-main-cdn-edge-network#update-51163979"
},
"links": {
"self": "/api/v1/notices/486459"
},
"state": "resolved",
"subject": "We're seeing issues with connectivity to our main CDN edge network",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2026-02-27T19:26:34.747Z",
"url": "https://status.servd.host/notices/6knt0y3xewbywwmj-we-re-seeing-issues-with-connectivity-to-our-main-cdn-edge-network"
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"created_at": "2025-12-05T08:57:17.298Z",
"ended_at": "2025-12-05T09:26:16.999Z",
"id": 473809,
"latest_update": {
"content": "Cloudflare have marked their as resolved https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We're seeing service back to normal, thanks for your patience.",
"created_at": "2025-12-05T09:26:17.026Z",
"id": 51128836,
"state": "resolved",
"updated_at": "2025-12-05T09:26:17.026Z",
"url": "https://status.servd.host/notices/tyrogr9kerpfsabk-cloudflare-outage-affecting-project-traffic#update-51128836"
},
"links": {
"self": "/api/v1/notices/473809"
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"state": "resolved",
"subject": "Cloudflare Outage affecting project traffic",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2025-12-12T09:26:57.456Z",
"url": "https://status.servd.host/notices/tyrogr9kerpfsabk-cloudflare-outage-affecting-project-traffic"
},
{
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"created_at": "2025-11-26T21:42:19.291Z",
"ended_at": "2025-11-26T21:17:00.000Z",
"id": 472912,
"latest_update": {
"content": "Between 20:59 and 21:17 UTC there were two drops in connectivity to the US-EAST-7 cluster due to a large scale DDoS attack. The attack was mitigated by our Ingress Platform's DDoS defences, however some attack traffic was able to reach the cluster before the defences automatically activated.\n\nWe're exploring strategies to better deal with attack traffic prior to our DDoS protections activating.",
"created_at": "2025-11-26T21:42:19.294Z",
"id": 51126573,
"state": "resolved",
"updated_at": "2025-11-26T21:45:09.860Z",
"url": "https://status.servd.host/notices/bm4vcgjhrcopslqa-large-ddos-attack-on-us-east-7-cluster#update-51126573"
},
"links": {
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"state": "resolved",
"subject": "Large DDoS attack on US-EAST-7 cluster",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2025-12-03T21:17:23.813Z",
"url": "https://status.servd.host/notices/bm4vcgjhrcopslqa-large-ddos-attack-on-us-east-7-cluster"
},
{
"began_at": "2025-11-18T11:48:00.954Z",
"created_at": "2025-11-18T11:48:00.972Z",
"ended_at": "2025-11-18T18:15:38.052Z",
"id": 471378,
"latest_update": {
"content": "Cloudflare have marked their incident as fully resolved, and we're no longer seeing any issues across Servd, so are marking this incident as resolved too. Apologies for the disruption.",
"created_at": "2025-11-18T18:15:38.057Z",
"id": 51123325,
"state": "resolved",
"updated_at": "2025-11-18T18:15:38.057Z",
"url": "https://status.servd.host/notices/ivgfpvfro1uav956-cloudflare-outage-preventing-access-to-servd-dashboard#update-51123325"
},
"links": {
"self": "/api/v1/notices/471378"
},
"state": "resolved",
"subject": "Cloudflare outage preventing access to Servd dashboard",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2025-11-25T18:16:36.856Z",
"url": "https://status.servd.host/notices/ivgfpvfro1uav956-cloudflare-outage-preventing-access-to-servd-dashboard"
},
{
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"created_at": "2025-10-20T07:34:38.248Z",
"ended_at": "2025-10-22T14:32:52.491Z",
"id": 466992,
"latest_update": {
"content": "The upstream AWS issue is now fully resolved.",
"created_at": "2025-10-22T14:32:52.498Z",
"id": 51113643,
"state": "resolved",
"updated_at": "2025-10-22T14:32:52.498Z",
"url": "https://status.servd.host/notices/lg9mms8bzjrqcvvz-aws-outage-causing-disruption-to-some-servd-services#update-51113643"
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"links": {
"self": "/api/v1/notices/466992"
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"state": "resolved",
"subject": "AWS Outage causing disruption to some Servd services",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2025-10-29T14:33:30.483Z",
"url": "https://status.servd.host/notices/lg9mms8bzjrqcvvz-aws-outage-causing-disruption-to-some-servd-services"
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"created_at": "2025-09-26T14:55:00.140Z",
"ended_at": "2025-09-26T15:21:30.038Z",
"id": 463537,
"latest_update": {
"content": "SSL validation appears to be going through normally now. Thanks for your patience.",
"created_at": "2025-09-26T15:21:30.043Z",
"id": 51104247,
"state": "resolved",
"updated_at": "2025-09-26T15:21:30.043Z",
"url": "https://status.servd.host/notices/vhsm03vvdksvmrcg-delays-validating-ssl-_acme-challenge-dns-records#update-51104247"
},
"links": {
"self": "/api/v1/notices/463537"
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"state": "resolved",
"subject": "Delays validating SSL _acme-challenge DNS records",
"tag_list": [],
"timeline_state": "past_distant",
"type": "unplanned",
"updated_at": "2025-10-03T15:22:11.946Z",
"url": "https://status.servd.host/notices/vhsm03vvdksvmrcg-delays-validating-ssl-_acme-challenge-dns-records"
},
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"ended_at": "2025-09-25T01:09:00.000Z",
"id": 463351,
"latest_update": {
"content": "Docker Hub (Servd's bundle storage provider) [suffered an incident](https://www.dockerstatus.com/pages/incident/533c6539221ae15e3f000031/68d47a2f93c09e05486d93a9) which prevented Servd's task runner from exporting new bundles during bundles builds and pulling existing bundles during syncs.\r\n\r\nThe upstream incident was fixed by Docker Hub at 1:09 UTC, and all Servd systems are operational once again.",
"created_at": "2025-09-25T05:44:49.342Z",
"id": 51103778,
"state": "resolved",
"updated_at": "2025-09-25T05:44:49.342Z",
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},
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},
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"id": 463132,
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"content": "Between 14:04 UTC and 14:32, project requests routing to 74.220.21.86 experienced time outs. The impact was confined to projects that were previously located in our decommissioned UK-LONDON-1 and UK-LONDON-3 clusters that were then migrated over to our active UK-LONDON-4 cluster.\n\nThese requests utilise our deprecated legacy ingress. To avoid similar issues in the future, we strongly recommend upgrading your impacted projects to our Ingress Platform. https://servd.host/docs/upgrading-to-new-ingress",
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},
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{
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"id": 459518,
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"content": "We've now resolved the incident. Thanks for your patience.",
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"id": 51094376,
"state": "resolved",
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"links": {
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},
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{
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"id": 459270,
"latest_update": {
"content": "The issue has been resolved with the upstream provider and builds are now progressing as expected.",
"created_at": "2025-08-19T16:11:18.750Z",
"id": 51093807,
"state": "resolved",
"updated_at": "2025-08-19T16:11:18.750Z",
"url": "https://status.servd.host/notices/drzorcdh3ffxdcqc-new-bundle-builds-failing#update-51093807"
},
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"state": "resolved",
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},
{
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"id": 453553,
"latest_update": {
"content": "We've had confirmation from our server provider (DigitalOcean) that the issue originated with their infrastructure. Specifically they state they detected an issue with one of their European carriers which caused outbound traffic from a subset of their locations in London, Amsterdam and Frankfurt to fail. They're working with their carrier to ensure the issue does not reoccur.\r\n\r\nIf you'd like to add resilience against these kinds of incidents to your project, drop a message to [email protected] and we'd be happy to advise.",
"created_at": "2025-07-11T15:33:57.498Z",
"id": 51077980,
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"updated_at": "2025-07-11T15:33:57.498Z",
"url": "https://status.servd.host/notices/bh4b7pfihlsoacty-intermittent-outbound-request-timeouts-for-uk-clusters#update-51077980"
},
"links": {
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},
"state": "resolved",
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{
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"id": 448226,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2025-06-06T08:51:38.128Z",
"id": 51063831,
"state": "resolved",
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"url": "https://status.servd.host/notices/ns0gqfmr5fg8lxb2-intermittent-network-timeouts-for-external-traffic-on-certain-outbound-routes#update-51063831"
},
"links": {
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},
"state": "resolved",
"subject": "Intermittent network timeouts for external traffic on certain outbound routes",
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"url": "https://status.servd.host/notices/ns0gqfmr5fg8lxb2-intermittent-network-timeouts-for-external-traffic-on-certain-outbound-routes"
},
{
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"id": 444701,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2025-05-08T10:04:07.534Z",
"id": 51055354,
"state": "resolved",
"updated_at": "2025-05-08T10:04:07.534Z",
"url": "https://status.servd.host/notices/4m19evuw5uaicvem-ongoing-ddos-attack-against-our-old-traffic-ingress-for-uk-london-2#update-51055354"
},
"links": {
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},
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"updated_at": "2025-05-15T10:04:56.538Z",
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},
{
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"id": 444583,
"latest_update": {
"content": "We've now resolved the incident. Thanks for your patience.",
"created_at": "2025-05-07T10:05:48.951Z",
"id": 51055044,
"state": "resolved",
"updated_at": "2025-05-07T10:05:48.951Z",
"url": "https://status.servd.host/notices/oy8gxscluc1rtjdx-failures-with-new-asset-platform-file-uploads#update-51055044"
},
"links": {
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},
"state": "resolved",
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"type": "unplanned",
"updated_at": "2025-05-14T10:11:09.660Z",
"url": "https://status.servd.host/notices/oy8gxscluc1rtjdx-failures-with-new-asset-platform-file-uploads"
}
]
}