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Terms of Service Last updated: August 31, 2026. These Terms of Service (“Terms”) govern the use of Sheetgo’s products and services (the “Service”) by the organization for which the Service is used. “You” means that organization, and the person accepting these Terms confirms that they are authorized to bind it. If an individual uses the Service personally rather than for an organization, “you” means that individual. By accessing or using the Service, you agree to these Terms. You may not access or use the Service if you do not agree to them. Our Privacy Policy and Third-Party Integrations & API Data Use Notice form part of these Terms. For business customers, the Data Processing Agreement and any order documents signed with us also form part of these Terms. Contracting entity and governing law “Sheetgo” (“we”, “us”, and “our”) means the Sheetgo company that provides the Service to you: Sheetgo Europe S.L., incorporated in Spain, or Sheetgo, Inc., a Delaware corporation. Your contracting entity is identified in the self checkout, on an invoice issued by Sheetgo, or in the order or quote signed with our sales team (the “Order Form”). An Order Form includes any statement of work (“SOW”) signed with our sales team. For a purchase through a cloud marketplace, your contracting entity is the Sheetgo entity named as the provider on the marketplace listing, and that marketplace’s end user agreement governs the purchase. In all other cases where the self checkout, a Sheetgo invoice, or an Order Form does not identify the contracting entity, your contracting entity is Sheetgo Europe S.L. These Terms are governed by the laws of the jurisdiction of your contracting entity, without regard to its conflict-of-laws rules: Spain for Sheetgo Europe S.L. and the State of Delaware, United States, for Sheetgo, Inc. For purchases made with our sales team, you and Sheetgo may agree to the contracting entity and governing law in the Order Form. Nothing in this section limits any protection an individual using the Service personally has under the mandatory laws of their country of residence. For data protection purposes, your contracting entity acts as controller or processor as described in the Privacy Policy and Data Processing Agreement, and Sheetgo Europe S.L. and its group operate the platform on that entity’s behalf. Identity In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, Sheetgo Europe S.L. states that its trade name is SHEETGO, its fiscal identification number is ESB87085262, and its registered office is Muelle de la Aduana, Edificio Lanzadera, 46024 Valencia, Spain. It is registered in the Mercantile Registry of Valencia, Volume 10448, Folio 210, Sheet V-180296. Sheetgo, Inc. is a Delaware corporation with its registered office at 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States. Communication You may contact us at [email protected] or by post at Muelle de la Aduana s/n, Edificio Lanzadera, 46024 Valencia, Spain, for Sheetgo Europe S.L., or 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States, for Sheetgo, Inc. For privacy and data protection matters, email [email protected]. Notices you send to Sheetgo are effective when sent to the applicable address listed in this paragraph. Notices from Sheetgo are effective when sent to the email address associated with your account. Intellectual property Subject to these Terms and your payment of all applicable fees, Sheetgo grants you, for your subscription term, a limited, non-exclusive, non-transferable, and revocable license to access and use the hosted Service and to install and use the software Sheetgo distributes for installation, including the Sheetgo for Google Sheets add-on and the Microsoft Excel add-in, solely for your internal business purposes. This license gives you no other rights in the Service or that software, and Sheetgo reserves all rights not expressly granted in these Terms. The Service, including its original content, features, and functionality, is the exclusive property of Sheetgo and its licensors and is protected by copyright, trademark, and other laws in Spain, the United States, and other countries. You may not use our trademarks or trade dress in connection with any product or service without our prior written consent. You retain all rights in the data, files, and other content you connect to or process through the Service (“Customer Content”) and grant us only the limited rights necessary to provide the Service to you. Acceptable use You may not use the Service to: violate any applicable law or regulation or infringe another party’s rights, including intellectual property and privacy rights; upload or transmit malware, or attempt to gain unauthorized access to the Service, another account, or a connected system; send unsolicited or unlawful communications (spam), or engage in fraud or deception; share confidential or sensitive information without proper authorization; reverse engineer or resell the Service, or provide it to third parties, except as expressly permitted; or use any AI feature to generate unlawful, harmful, or infringing content, or interfere with or overload the Service. We may suspend or terminate access to the Service for a violation of this section. Third-party services, integrations, and links The Service uses integrations with third-party services (for example, Google, Microsoft, or Dropbox) and may contain links to third-party websites or services. We do not own or control those services and do not guarantee their availability or functionality. We are not responsible for their content, privacy policies, or practices, or liable for disruptions, failures, damage, or loss arising from their use. Your use of a third-party service is governed by its terms and privacy policies, which you are responsible for reviewing, and you remain responsible for any costs incurred through your connected accounts. Artificial intelligence The Service uses artificial intelligence in some features and products. AI processes Customer Content only on your instructions to provide the functionality you request. Neither Sheetgo nor its AI providers use Customer Content or data from your integrations to train general AI models. We identify the AI providers we use on our Subprocessors page. AI models may occasionally generate incorrect, incomplete, or unexpected outputs, sometimes called hallucinations. By using AI in the Service, you acknowledge this risk. Subject to the “Limitation of liability” section and except for liability that cannot be excluded by law, we are not liable for errors, omissions, or damages resulting from AI outputs, or for actions a Virtual Employee takes based on incomplete, inaccurate, or poorly defined instructions provided by you or your authorized users during scoping or operation. You are responsible for defining and approving the review and approval steps that apply to your Virtual Employees, which we implement, and for monitoring the actions they execute. Subscriptions Some parts of the Service are offered as subscriptions. You pay in advance for each billing cycle, and your subscription renews automatically at the end of each cycle unless you cancel it using the applicable method described in “Termination”. Depending on the product and plan, billing cycles may be monthly, yearly, or multi-year. We offer products such as Automations, Workflows, Data Space, and Virtual Employees. A Virtual Employee is an AI agent that works through your team’s chat tools and runs workflows on the Sheetgo platform. Products are available through the applicable self-service and Enterprise plans. Enterprise plans and Virtual Employee subscriptions are sold under an Order Form. Each plan combines automation credits, user seats, and the features listed for that plan. The prices, included automation credits and seats, and discounts that apply to you are those shown when you purchase, either on our pricing page or in your Order Form. They are not stated in these Terms and may change as described below. A Virtual Employee subscription requires a one-time initial minimum commitment of three months. After that initial period, the subscription continues to renew on its standard billing cycle until canceled. We accept payment by credit card, bank transfer, and procurement through the Google Cloud Marketplace. You must keep your billing information accurate and complete. If a card payment fails, our payment processor will retry it automatically. Renewals paid by bank transfer or procurement require a quote or invoice from us. You must contact us in time to renew and complete payment by the deadline stated on the invoice, or your subscription may lapse. Usage and automation credits Plans that meter usage do so in automation credits. Your automations consume automation credits as they run. Unused automation credits do not roll over between billing cycles, but they do not expire during a billing cycle. Accepting the overage terms is part of purchasing a metered plan, either in the self checkout or in the signed Order Form. Every metered plan you purchase starts with automatic overage billing agreed in advance. This default helps prevent disruption to your workflows. If you have not accepted those terms, you will not be billed for overage. Usage beyond the plan’s included quota is billed automatically at the rate shown on our pricing page or in your Order Form at the end of the billing cycle in which the usage occurs. You remain in control and may disable automatic overage billing at any time. Once disabled, your automations pause when you reach the included quota and resume at the start of the next billing cycle. To resume them sooner, you may re-enable automatic overage billing or contact our sales team to upgrade to a plan with a higher included quota. Changes to the price and subscription plans We may change our plans and prices from time to time. A price change or change to your subscription plan will take effect at your next renewal and no earlier than 15 days after we notify you; it will never take effect during a prepaid billing cycle. Pricing agreed in an Order Form remains fixed for the term of that Order Form. If you do not accept a change that will apply at renewal, you must cancel your subscription before it takes effect. Your continued use of a paid Service after the change takes effect constitutes acceptance. Refunds Monthly billing cycles for product license subscriptions are non-refundable. For yearly or multi-year billing cycles, you may request a refund within 14 days after payment. No refund is available after that 14-day period. We retain a 5% fee from every refund to cover payment processing costs. Solution Implementation and Solution Care are subject to the separate refund terms below. Where mandatory consumer law gives an individual refund or withdrawal rights, those rights prevail over this section. Services This section covers Solution Implementation projects, the Solution Care subscription, and the setup of Enterprise and Virtual Employee deployments. Our team configures and delivers Enterprise and Virtual Employee deployments as described in the applicable Order Form, with changes and reconfiguration handled through us under that Order Form. You are responsible for providing accurate and complete requirements and for reviewing and approving the configuration and the actions you authorize. Solution implementation Our implementation team works with you in meetings to define the project scope and then sets out that scope in the applicable Order Form. The Order Form must be signed to establish the scope, and implementation will not begin until it has been signed. Payment instructions accompany the Order Form, and work begins once we receive payment. Payments are non-refundable. While the project is in development, you may reallocate the unused portion of the budget. For example, if you change the scope when the project is 70% complete, you may apply the remaining 30% of the budget to the new scope. If that amount is insufficient, we will bill you for the difference. You agree to respond to us within a reasonable time during the project and to keep your contact details current. If we receive no response from you for 60 days after our last communication, the project is considered complete, and we may charge additional fees for later changes. For 30 days after delivery, the solution will operate according to the defined scope. If the solution malfunctions or does not operate according to that scope during this period, we will take the steps necessary to fix it. We will send you a form to confirm receipt and request feedback. If you do not respond within 14 days, the result is considered accepted, but that deemed acceptance does not shorten the 30-day period during which we will fix a solution that does not operate according to the defined scope. Solution care Your product subscription includes support for the Sheetgo product itself. Solution Care is a separate subscription for support, adjustments, fixes, expansion, training, and related services for your solution as a whole, including its workflows, spreadsheets, formulas, logic, and processes, whether they operate on the Sheetgo platform or outside it. Without Solution Care, product support continues, but support for your solution as a whole is not included. Solution Care is billed separately from other Sheetgo subscriptions using the billing cycle stated in the Order Form. You may cancel at any time, effective at the end of the current billing period, and you will not be billed for the next period. The current billing period is non-refundable, and unused hours do not carry over between billing periods. Accounts Your organization’s account provides its users with access to the Service. Your organization must keep its account information accurate, complete, and current. Its account email address must remain active because we send all notices to that address. Providing false information breaches these Terms and may result in termination. Your users sign in through Google, Microsoft, or Dropbox accounts, and your organization is responsible for keeping those accounts secure. Each user’s access is personal, and credentials may not be shared, including with colleagues. Your organization is responsible for its users’ access and for keeping its contact information current. Your organization must notify us immediately if it becomes aware of a security breach or unauthorized use of the account. Automatic triggers Automatic triggers may pause if the Service is interrupted. When service is restored, they may resume or run pending tasks without further notice, and we are not liable for the results of that resumption. You are responsible for managing and monitoring your triggers and automations, including workflows that a Virtual Employee runs for you. Confidentiality Each party must protect the other party’s non-public business information, use it only to perform under these Terms, and not disclose it to third parties. These duties do not apply to information that is or becomes public through no breach of these Terms, was already lawfully known without a duty of confidentiality, is independently developed without use of the other party’s information, or must be disclosed by law. A party required by law to disclose the information will give the other party advance notice where lawful. These duties survive termination. Data protection Our Privacy Policy and Third-Party Integrations & API Data Use Notice describe how we process personal data. When we process personal data on your behalf as a processor, the Data Processing Agreement applies and forms part of these Terms for business customers. Termination We may terminate or suspend your account without prior notice for cause, including unpaid fees or a breach of these Terms. If we terminate your account for convenience, we will give you prior notice. In either case, we are not liable for damages resulting from the suspension or termination. You may cancel an active subscription subject to any minimum commitment stated for the product. It remains valid through the end of the current billing cycle and will not renew. Self-service subscriptions must be canceled through your account page, and subscriptions sold under an Order Form must be canceled by contacting us. To delete your account and its data, you must first cancel the subscription and then delete the account; we will begin deletion immediately, subject to legal retention obligations, routine backups, and the deletion and return procedures of the Data Processing Agreement. Once the account is deleted, your right to use the Service ends. Provisions that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability, and governing law, survive termination. Disclaimer of warranties The Service is provided “as is” and “as available”, and you use it at your own risk. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that AI output will be accurate. We are not responsible for issues arising from third-party services or outages. This section does not exclude any warranty or right that cannot be excluded under applicable consumer law. Indemnification Sheetgo will defend you against any third-party claim alleging that the Service, when used as permitted by these Terms, infringes that third party’s intellectual property rights, and will indemnify you against any damages, costs, and reasonable legal fees finally awarded against you or included in a settlement Sheetgo approves. Sheetgo has no obligation under this paragraph to the extent a claim arises from (a) modification of the Service by you or anyone other than Sheetgo; (b) combination of the Service with anything Sheetgo did not supply; (c) use of the Service in breach of these Terms; or (d) use of a superseded version of the Service when use of the current version would have avoided the claim. You will defend Sheetgo against any third-party claim arising from Customer Content or your use of the Service in breach of these Terms, and will indemnify Sheetgo against any damages, costs, and reasonable legal fees finally awarded against Sheetgo or included in a settlement you approve. The party seeking indemnification must give the other party prompt written notice of the claim, give the indemnifying party sole control of the defense and settlement, and provide reasonable cooperation at the indemnifying party’s expense. A delay in notice relieves the indemnifying party of its obligations only to the extent the delay materially prejudices the defense. The indemnifying party may not settle a claim in a way that admits liability by or requires payment from the indemnified party without that party’s prior written consent. If the Service becomes, or Sheetgo reasonably believes it is likely to become, subject to an infringement claim, Sheetgo may, at its option, procure the right for you to continue using the affected part of the Service, modify it so it no longer infringes, or terminate it and refund the unused portion of any prepaid fees for that part. This section states each party’s only remedy, and the other party’s entire liability, for third-party intellectual property infringement claims. Limitation of liability To the maximum extent permitted by law, Sheetgo is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising from (a) your access to, use of, or inability to use the Service; (b) the conduct or content of any third party on the Service; (c) content or output obtained from the Service, including AI output; or (d) unauthorized access to or alteration of your transmissions or content, regardless of the legal theory and even if a remedy fails of its essential purpose. Sheetgo’s total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the total amounts you actually paid to Sheetgo in the twelve months immediately preceding the event giving rise to the liability. This cap does not apply to: your obligation to pay amounts due for the Service; either party’s breach of its confidentiality obligations under these Terms; liability for third-party intellectual property infringement claims relating to the Service, including any indemnification obligation either party gives for such claims; either party’s gross negligence, fraud, or willful misconduct; or liability that cannot be limited by law, including liability for death or personal injury caused by negligence or an individual’s non-excludable consumer rights. All disclaimers and exclusions in these Terms apply only to the maximum extent permitted by law and subject to this section. Force majeure We are not liable for a failure to perform caused by an event beyond our reasonable control, including an act of God, war, terrorism, civil unrest, government action, labor dispute, outage of a third-party service (for example, Google, Microsoft, or Dropbox), or internet or utility failure. Governing law and jurisdiction Unless otherwise agreed in an Order Form, these Terms are governed by the law of the jurisdiction of your Sheetgo contracting entity, as described in “Contracting entity and governing law”: the laws of Spain for Sheetgo Europe S.L. and the laws of the State of Delaware, United States, for Sheetgo, Inc. Our failure to enforce any right or provision is not a waiver of that right or provision. If any provision is held invalid, the remaining provisions continue in effect. These Terms constitute the entire agreement about the Service and supersede all prior agreements about it, except for any Order Form or Data Processing Agreement that supplements them. If an Order Form conflicts with these Terms, the Order Form prevails for that order. If the Data Processing Agreement conflicts with these Terms on a data-protection matter, the Data Processing Agreement prevails for that matter. Otherwise, these Terms apply. An individual using the Service personally retains the protections of the mandatory laws of their country of residence. Changes We may modify or replace these Terms at any time. If a change is material, we will give you at least 30 days’ notice before it takes effect. By continuing to use the Service after the change takes effect, you accept the revised Terms. If you do not accept them, you must stop using the Service. Contact us For questions about these Terms, email [email protected] or write to Muelle de la Aduana s/n, Edificio Lanzadera, 46024 Valencia, Spain. For privacy and data protection questions, email [email protected]. We've detected you might be speaking a different language. Do you want to change to: Change Language Close and do not switch language