Snapshot 41711
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59+01:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "d9ymsbqrcd7l",
"impact": "none",
"message": "Dear Customer,\n\nWe are pleased to inform you the feed indexing availability has been fully restored.\n\nRegards,\nBloomreach Support",
"name": "Intermittent Feed Indexing Delays",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:35\u003c/var\u003e - \u003cvar data-var='time'\u003e18:49\u003c/var\u003e CEST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+02:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-07-31T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "8wrrz22drmt9",
"impact": "minor",
"message": "Dear Customers, \n\nWe are pleased to inform you the Bloomreach search dashboard is now accessible to all clients.\n\nRegards,\nBloomreach Support Team",
"name": "Search Dashboard Login Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:33\u003c/var\u003e CEST"
},
{
"code": "0yr6q85bk70s",
"impact": "minor",
"message": "Dear Customers, \n\nWe are pleased to inform you the Bloomreach dashboard is now accessible to all clients.\n\nRegards,\nBloomreach Support Team",
"name": "Intermittent Dashboard Login Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:59\u003c/var\u003e - \u003cvar data-var='time'\u003e17:26\u003c/var\u003e CEST"
},
{
"code": "gkyh75jlgfy5",
"impact": "minor",
"message": "Dear Customers,\n\nThis issue is now resolved, and services are back to normal and fully operational. \nIf you face any additional issues or have questions, please reach out to [email protected]. \nWe apologize for the inconvenience caused.\n\nRegards,\nBloomreach Support Team",
"name": "Intermittent Search API disruption",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:01\u003c/var\u003e - \u003cvar data-var='time'\u003e11:41\u003c/var\u003e CEST"
},
{
"code": "569fszpq4sjn",
"impact": "minor",
"message": "Dear Customers,\n\nThis issue is now resolved, and services are back to normal and fully operational. \nIf you face any additional issues or have questions, please reach out to [email protected]. \nWe apologize for the inconvenience caused.\n\nRegards,\nBloomreach Support Team",
"name": "Intermittent Dashboard login Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e11:40\u003c/var\u003e CEST"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "hgsnks2wdmlz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Shopify Events Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e21:30\u003c/var\u003e - \u003cvar data-var='time'\u003e21:51\u003c/var\u003e CEST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+02:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-04-30T23:59:59+02:00",
"months": [
{
"incidents": [],
"name": "April",
"year": 2026
},
{
"incidents": [],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "4cyf017zyrgr",
"impact": "minor",
"message": "Elasticsearch components have been upscaled and the situation is now stable and resolved",
"name": "US region - Investigating Partial Performance Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:56\u003c/var\u003e CET"
},
{
"code": "3qtfrttpg0hk",
"impact": "none",
"message": "Incident has been resolved.",
"name": "GEUExponea private service downgrade",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e - \u003cvar data-var='time'\u003e15:19\u003c/var\u003e CET"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00+01:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-01-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "0ggymp23sm7k",
"impact": "critical",
"message": "The instance is back up and fully operational.",
"name": "EU1 is temporarily down",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e23:44\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:09\u003c/var\u003e CET"
},
{
"code": "py8gy5yfxmvj",
"impact": "critical",
"message": "Dear Customers, \n\nWe are pleased to inform you that feed ingestion is now operational.\nFor any further questions, please reach out to [email protected]. \n\nThank you for your continued patience and cooperation.\n\nRegards,\nBloomreach Support Team.",
"name": "Discovery Feed Ingestion Interruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e09:54\u003c/var\u003e CET"
},
{
"code": "qnzwp8623ymr",
"impact": "none",
"message": "Dear customer,\n\nThe temporary access issue on the US1 instance has been fully resolved. The instance and service are operating normally, and all systems are stable.\n\nWe thank you for your patience.",
"name": "Temporary Access Issue on US1",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:57\u003c/var\u003e - \u003cvar data-var='time'\u003e17:22\u003c/var\u003e CET"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "w1hqnnmh646y",
"impact": "none",
"message": "Dear Customers,\n\nEarlier today, we observed intermittent delays in background data replication, leading to increased feed indexing time, which was caused by a temporary issue with the third-party cloud service provider (AWS).\nOur teams proactively detected and mitigated the issue, and systems are operating normally.\n\nWe have built-in resiliency and automatic retry mechanisms in place, which have limited customer impact.\n We identified the behavior early through monitoring and have been actively coordinating with AWS while continuing to closely observe system health.\nThere was no impact on customer-facing APIs or live traffic.\n\nIf you experience any issues or have questions, please contact us at [email protected].\n\nRegards,\nBloomreach Support Team",
"name": "Intermittent feed indexing delays",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e07:27\u003c/var\u003e - \u003cvar data-var='time'\u003e07:27\u003c/var\u003e CET"
},
{
"code": "y57fcl9q9bnq",
"impact": "critical",
"message": "[RESOLVED] Cloudflare has confirmed that the issue is resolved.\n\nPlease reach out to Bloomreach Support in case you have questions.",
"name": "Cloudflare Outage",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:21\u003c/var\u003e - \u003cvar data-var='time'\u003e11:27\u003c/var\u003e CET"
},
{
"code": "pjjkq81vf38k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consent event sync processing lag for Shopify integrations",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - \u003cvar data-var='time'\u003e14:48\u003c/var\u003e CET"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "ggw3jhhdt1sm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Investigating Performance Degradation on manage Endpoint",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e17:24\u003c/var\u003e - \u003cvar data-var='time'\u003e21:28\u003c/var\u003e CET"
},
{
"code": "bw9tnfnhbvnb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Feed processing Interruption",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - \u003cvar data-var='time'\u003e18:43\u003c/var\u003e CET"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00+01:00",
"time_zone": "Amsterdam"
}
]
}