Snapshot 41830
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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],
"body": "This issue is now resolved. All data for December should now be loaded and nightly processing has been returned to its normal functionality.",
"created_at": "2023-12-06T16:13:02.064Z",
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"body": "We are currently investigating the issue.",
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"body": "There was an issue with data processing of cloud costs data. One fix was applied but the issue persists. Investigation is ongoing. \n\nThe impact is that the Cost Management dashboard is missing data for the first four days of December. \n\nThe issue is currently being investigated by engineering.",
"created_at": "2023-12-04T19:56:05.881Z",
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],
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"postmortem_body": "This issue stemmed from one primary and one secondary cause. \n\nThe primary cause was that the workflows, both nightly and backfill, had been modified to use a feature built into Airflow for waiting a specified time before progressing the workflow. That mechanism appeared to be basing its start time at the beginning of the workflow rather than after the previous task. Thus, we switched back to using a prior mechanism of `time.sleep` in a `wait` task. This reversion was incomplete, though, and did not include the trigger rule allowing it to always run when all prior tasks were complete, regardless of their final disposition.\n\nThe secondary issue that we addressed first involves a mechanism of deployment. \n\nThis has been fixed. Further investigation as to why we had failures, and notifying upon failure, and addressing the deployment issue, is under way but does not impact this incident.",
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"body": "We are currently investigating an issue preventing new users from completing the sign-up process.\n\nUsers may be presented with a blank web page when clicking the registration confirmation link.\n\nMore updates will be provided shortly.",
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"name": "New sign-ups unable to complete the sign-up process",
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{
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"body": "On Thursday, October 5th at 6 PM EDT, we are performing a routine maintenance on one of our databases. During this time you may experience a degradation in connectivity, the inability to utilize some, or even all functions within the platform. We estimate the duration of the maintenance window to be approximately 1 hour.",
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],
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],
"body": "The issue has been Resolved. The ability to create and modify the resource groups has been restored. Resource groups can be created and modified without any issues now.",
"created_at": "2023-09-13T06:29:15.056Z",
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},
{
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"body": "We've identified an issue related to the ability to create resource groups across all cloud platforms. Cost data is intact, but the entity counts are not displaying correctly on the Resource Group listing page for all cloud platforms. Investigation is in progress and further updates will be made available shortly.",
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}
],
"metadata": {},
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"name": "Resource Group creation is temporarily unavailable.",
"page_id": "lpnll5w2jpk7",
"postmortem_body": "```\nDuring database pruning of metadata to optimize performance, a piece of data used in resource groups was inadvertantly removed. During this time any attempts to administer resource groups would have resulted in no data presented in the user interface.\n\nThis is a recoverable condition by design. The recovery process required reingesting the missing metadata. The issue was resolved for all customers by 9:45 PM PDT.\n \nWe have updated the process to avoid this from reoccurring and apologize for any inconvenience.\n```",
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"body": "This incident has been resolved.\nOur team will provide a post mortem statement in the next 24 hours. \nThanks for your patience",
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