Snapshot 41849
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We're identified an issue with our underlying provider due to which forwarding to addresses @mail3.helpwisemail.com are not working. Forwarding addresses ending with @mail.helpwisemail.com, @mail1.helpwisemail.com and @mail2.helpwisemail.com are working fine.\n\nWorkaround:\nPlease change \u003cyourforwardingaddress\u003e@mail3.helpwisemail.com to \u003cyourforwardingaddress\u003e@mail1.helpwisemail.com. Reach out to help@helpwise.io if you need more help getting it to work.",
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"body": "Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.",
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"body": "Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using \"Connect with Microsoft\" might face issues using the service.",
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"body": "The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.",
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"body": "We have fixed this with our email provider. @mail.helpwisemail.com should now be fully operational. If you are still facing any issues please reach out to us at help@helpwise.io or chat support",
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"body": "We're identified an issue with our underlying provider due to which forwarding to addresses @mail.helpwisemail.com are not working. Forwarding addresses ending with @mail1.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are working fine.\n\nWorkaround:\nPlease change \u003cyourforwardingaddress\u003e@mail.helpwisemail.com to \u003cyourforwardingaddress\u003e@mail1.helpwisemail.com. Reach out to help@helpwise.io or chat support if you need more help getting it to work.",
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{
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{
"created_at": "2022-06-28T10:06:43.390Z",
"description": "Services powering the incoming emails for the customers forwarding their emails to Helpwise's forwarding addresses",
"group_id": "sn1sdwp5dz4z",
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"name": "Incoming Email Forwarding",
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"status": "operational",
"updated_at": "2025-03-13T18:33:23.273Z"
},
{
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"description": "Services responsible for handling and delivering outgoing emails.",
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"status": "operational",
"updated_at": "2025-06-12T21:01:15.373Z"
},
{
"created_at": "2022-06-28T10:26:35.077Z",
"description": "Services responsible for syncing of emails with Gmail",
"group_id": "sn1sdwp5dz4z",
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"updated_at": "2025-06-13T04:29:57.220Z"
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{
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"description": "Services responsible for syncing of emails with Microsoft Outlook",
"group_id": "sn1sdwp5dz4z",
"id": "svcybsdbj6tm",
"name": "Microsoft Outlook Sync",
"page_id": "fp5zqkhxg8c3",
"position": 4,
"showcase": true,
"start_date": "2022-06-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-04-23T06:41:10.445Z"
}
],
"created_at": "2024-10-07T19:50:19.169Z",
"id": "0q9rh8pvs228",
"impact": "minor",
"impact_override": null,
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{
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{
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"body": "This incident has been resolved.",
"created_at": "2024-10-07T20:17:52.042Z",
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],
"body": "The problem seems to be caused by the underlying dependencies from Helpwise's AWS infrastructure in us-east-2 region. We're currently monitoring the situation.",
"created_at": "2024-10-07T20:02:00.949Z",
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"body": "We are currently investigating this issue.",
"created_at": "2024-10-07T19:50:19.324Z",
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"name": "Delayed processing of emails and higher error rate when sending emails",
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"url": "https://status.helpwise.io"
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}