Snapshot 42178
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59-05:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "3qc4m4bqt4p5",
"impact": "none",
"message": "FMCSA data for Monday, September 28, 2026, has been fully processed. We appreciate your patience.",
"name": "FMCSA - Delay to Delivery of Data for Monday, 9/28/2026",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e16:13\u003c/var\u003e CDT"
},
{
"code": "6nvmtn6znw9c",
"impact": "maintenance",
"message": "Highway's scheduled maintenance for Saturday, September 26, 2026, is complete.",
"name": "[Scheduled] Planned Infrastructure Maintenance \u0026 Upgrades",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e - \u003cvar data-var='time'\u003e22:55\u003c/var\u003e CDT"
},
{
"code": "hnpq9n6gyq60",
"impact": "none",
"message": "FMCSA data for Friday, September 25, 2026, has been fully processed. We appreciate your patience.",
"name": "FMCSA - Delay to Delivery of Data for Friday, 9/25/2026",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e - \u003cvar data-var='time'\u003e11:59\u003c/var\u003e CDT"
},
{
"code": "gp1bhwf25ww1",
"impact": "minor",
"message": "Highway's engineering teams have confirmed that the issue has been remediated and that all services have been performing as expected for a sustained period of time.",
"name": "Broker Web Application Outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - \u003cvar data-var='time'\u003e19:43\u003c/var\u003e CDT"
},
{
"code": "b47rl0byt7rj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Analytics Dashboards Outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:37\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e CDT"
},
{
"code": "0x7l1mf8kynd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Failures with McLeod-integrated TMS configurations",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e23:12\u003c/var\u003e CDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "4cj21vn8ck4z",
"impact": "minor",
"message": "The ongoing service degradation between Highway and carriers that are ELD-connected via Motive has been resolved. Customers and affected carriers have been provided additional information.",
"name": "Load Tracking Disruption Affecting Carriers Connected via Motive",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:17\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e CDT"
},
{
"code": "dlx3frh0dg20",
"impact": "none",
"message": "We are aware that small number of Microsoft 365 users could still be experiencing delayed delivery or delivery failures for one-time passcodes or other system emails. The underlying issue exists between Microsoft and Highway's independent, third party automated email vendor.\n\nHighway has been asked to direct users who are still experiencing this issue to submit a delisting request per the instructions provided in the error message:\n\nThis can be done by sending an email with a copy of the error message, and the blocked IP address, to \"[email protected]\". Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/\n\nUnfortunately, the delisting requests must come from directly the intended recipient. Highway is unable to submit delisting requests on behalf of the intended recipient.",
"name": "Delivery Delay to One-Time Passcodes \u0026 System Emails",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:22\u003c/var\u003e - \u003cvar data-var='time'\u003e14:22\u003c/var\u003e CDT"
},
{
"code": "d06y325fh2hm",
"impact": "minor",
"message": "The service provider that was experiencing a disruption to delivery of one-time passcodes has confirmed that the underlying issue has been resolved. We appreciate your patience and understanding.",
"name": "Delayed Delivery to One-time Passcodes",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e19:28\u003c/var\u003e - \u003cvar data-var='time'\u003e21:11\u003c/var\u003e CDT"
},
{
"code": "tfd2p6x22rws",
"impact": "minor",
"message": "This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.",
"name": "Performance Degradation",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:37\u003c/var\u003e - \u003cvar data-var='time'\u003e09:54\u003c/var\u003e CDT"
},
{
"code": "vm71r0jl5q2f",
"impact": "minor",
"message": "Highway's third-party, upstream email support provider has confirmed that its disruption has been resolved. Our teams are able to confirm that support email delivery has returned to normal, and we are working as quickly as possible to address all open requests. We appreciate your patience.",
"name": "Delayed Delivery to Inbound Support Emails",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - \u003cvar data-var='time'\u003e13:57\u003c/var\u003e CDT"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00-05:00",
"time_zone": "Central Time (US \u0026 Canada)"
},
{
"end_time": "2026-07-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "3l6wljnkcjd6",
"impact": "none",
"message": "FMCSA Data for July 30, 2026 was received as expected, resolving this incident.",
"name": "FMCSA Data Delayed - 7/29/2026",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e CDT"
},
{
"code": "5tgv6s0zqc7g",
"impact": "none",
"message": "Motus data for Friday, July 24, 2026, was provided as expected by the FMCSA. We continue to work with the FMCSA to make this process as efficient as possible. We appreciate your patience.",
"name": "FMCSA MOTUS Data Delayed",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e CDT"
},
{
"code": "fpctk7sbtp8g",
"impact": "minor",
"message": "Our engineering teams have observed and confirmed that performance across data visualizations within the broker web application have stabilized. We're considering this incident resolved, and we appreciate your patience.",
"name": "Performance Degradation - Data Visualization",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:32\u003c/var\u003e - \u003cvar data-var='time'\u003e15:10\u003c/var\u003e CDT"
},
{
"code": "b778bslmvgy3",
"impact": "minor",
"message": "Our engineering teams have observed and confirmed full recovery to data visualizations within the broker web application. We appreciate your patience.",
"name": "Performance Degradation - Data Visualizations",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:12\u003c/var\u003e - \u003cvar data-var='time'\u003e14:08\u003c/var\u003e CDT"
},
{
"code": "6nhdvpmrqh93",
"impact": "minor",
"message": "Our engineering teams have implemented a fix that has resolved the degraded performance to Highway's External API services, and we are considering the incident resolved. Thank you for your patience!",
"name": "External API Performance Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:01\u003c/var\u003e - \u003cvar data-var='time'\u003e11:56\u003c/var\u003e CDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "9zl7yyk2hw17",
"impact": "minor",
"message": "Our teams have continued to observe all services functioning as expected, and we are considering the incident resolved.",
"name": "Degraded Site Performance",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e14:04\u003c/var\u003e CDT"
},
{
"code": "nvfjldzyljkb",
"impact": "minor",
"message": "Following the fix implemented by our engineering teams, we have observed data processing return to normal for all services. Therefore, we are considering the incident resolved.",
"name": "Data Processing Delays",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - \u003cvar data-var='time'\u003e10:52\u003c/var\u003e CDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "csnzhvcvxht6",
"impact": "minor",
"message": "Site performance has remained within acceptable limits since our last update, and we are considering this incident as being resolved.",
"name": "Performance Degradation",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e07:54\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e CDT"
},
{
"code": "0rgvgd2sy2xv",
"impact": "minor",
"message": "Highway continues to evaluate the accuracy and completeness of datasets released by Motus. Due to incomplete and inconsistent information in Motus, Highway has not been able to utilize Authority History and Insurance updates since the final L\u0026amp;I update on May 14th, 2026. The primary impact relates to authority age calculations and carriers that obtained authority through Motus after May 14, 2026 or experienced authority changes after May 14, 2026. Highway is in active communication with the FMCSA regarding data discrepancies that persist.",
"name": "FMCSA - Data Delivery Change",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e CDT"
},
{
"code": "6nxlhy6bbmpv",
"impact": "none",
"message": "L\u0026amp;I Data for Wednesday, May 13, 2026, has been loaded, and this issue is resolved.",
"name": "FMCSA L\u0026I Data Delayed",
"timestamp": "May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:35\u003c/var\u003e - \u003cvar data-var='time'\u003e14:57\u003c/var\u003e CDT"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00-05:00",
"time_zone": "Central Time (US \u0026 Canada)"
},
{
"end_time": "2026-04-30T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "cfb3qr0jb88z",
"impact": "major",
"message": "Our teams continue seeing signs of recovery to incoming support emails, and our sub-processors have confirmed that the issue is resolved. Thank you for your patience.",
"name": "Email Deliverability - Rate Confirmations \u0026 Inbound Support",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e - \u003cvar data-var='time'\u003e18:06\u003c/var\u003e CDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "2v789qq1sypv",
"impact": "none",
"message": "The incident has been resolved.",
"name": "FMCSA L\u0026I Data Delayed",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:31\u003c/var\u003e - \u003cvar data-var='time'\u003e18:03\u003c/var\u003e CDT"
},
{
"code": "ph2b31hn8d0y",
"impact": "none",
"message": "This incident has been resolved.",
"name": "FMCSA L\u0026I Data Delayed",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:02\u003c/var\u003e - \u003cvar data-var='time'\u003e21:05\u003c/var\u003e CDT"
},
{
"code": "fsx1fvbcz6sg",
"impact": "maintenance",
"message": "Infrastructure maintenance and upgrades have completed successfully.",
"name": "[Scheduled] Planned Infrastructure Maintenance \u0026 Upgrades",
"timestamp": "Mar \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e18:51\u003c/var\u003e - \u003cvar data-var='time'\u003e22:31\u003c/var\u003e CDT"
},
{
"code": "b7bnwwl6yp7s",
"impact": "minor",
"message": "The issue impacting the carrier login process has been fully resolved. All systems are operating normally. We appreciate your patience while we worked to restore service.",
"name": "Carrier Login Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - \u003cvar data-var='time'\u003e14:40\u003c/var\u003e CDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "bvdbz0ggl0df",
"impact": "minor",
"message": "Following Samsara's confirmation that it's service disruption is resolved, as well continuous monitoring thereafter, we can confirm that all features of Load Lock+ and Load Lock are functioning as expecting. We appreciate your patience.",
"name": "Impact to Load Lock \u0026 Load Lock+ Alerts",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:42\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CST"
},
{
"code": "mz5lp0cdfqr5",
"impact": "minor",
"message": "Performance of data visualizations continues to remain normal. Additionally, our upstream provider identified and confirmed full resolution the issue. We appreciate your patience.",
"name": "Disruption to Highway Intelligence",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:50\u003c/var\u003e - \u003cvar data-var='time'\u003e13:13\u003c/var\u003e CST"
},
{
"code": "sn4y2hm76b3l",
"impact": "none",
"message": "All functionality has returned to normal.",
"name": "Degraded performance on login",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:31\u003c/var\u003e CST"
},
{
"code": "3j92lf467hx8",
"impact": "minor",
"message": "We have confirmed that the implemented solution has returned all services and applications to normal performance thresholds. We apprecaite your patience.",
"name": "Performance Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e CST"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00-06:00",
"time_zone": "Central Time (US \u0026 Canada)"
},
{
"end_time": "2026-01-31T23:59:59-06:00",
"months": [
{
"incidents": [
{
"code": "mcxgnbbrp100",
"impact": "minor",
"message": "We are happy to report that the issue causing delays with rate confirmation emails has now been fully resolved, and normal processing and delivery have been restored.\n\nThe root cause was identified as a major email reputation and blocklist service inadvertently marking certain outbound emails from our email provider as spam. This led to temporary delivery issues and processing backlogs for confirmations.\n\nOur team worked quickly to address the underlying filtering problem in coordination with the involved services, ensuring clean delivery resumed. As an added safeguard, we have implemented a secondary email delivery pathway we can leverage in the event we see the problem in the future.",
"name": "Rate Confirmation Email Delays",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:02\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:15\u003c/var\u003e CST"
},
{
"code": "dkq46w9d99d7",
"impact": "major",
"message": "This incident has been resolved and all services are operational.",
"name": "Degraded Performance Across Services",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - \u003cvar data-var='time'\u003e13:03\u003c/var\u003e CST"
},
{
"code": "r3msyjmyr7ml",
"impact": "minor",
"message": "Our upstream provider has confirmed that service is now restored. We appreciate your patience.",
"name": "Issues with Email and Phone Support",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:03\u003c/var\u003e - \u003cvar data-var='time'\u003e15:36\u003c/var\u003e CST"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "jy0m0y0hdwbn",
"impact": "minor",
"message": "Situation resolved. All services operating normally.",
"name": "Increased Latency",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e - \u003cvar data-var='time'\u003e11:17\u003c/var\u003e CST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "qq1p3xtwl64b",
"impact": "minor",
"message": "The global Cloudflare outage has been fully resolved as of 20:47 UTC on November 18, 2025.\n\nAll downstream impacts to our partners and third-party providers have cleared.\nOur systems are operating normally, and we no longer observe any related issues.\nWe will continue monitoring closely to ensure continued stability.\n\nIf you’re still experiencing problems, please reach out to our Customer Success team for assistance.",
"name": "Cloudflare outtage",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:07\u003c/var\u003e - \u003cvar data-var='time'\u003e11:07\u003c/var\u003e CST"
},
{
"code": "jnspxt6clx8z",
"impact": "minor",
"message": "We believe the problem has been fully resolved with the fix deployed and systems stable.\n\nIf you're still experiencing any problems, please reach out to our Customer Success team for immediate assistance.\nThank you for your patience — we’re here to help.",
"name": "Monitor API Slowness",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - \u003cvar data-var='time'\u003e14:03\u003c/var\u003e CST"
},
{
"code": "twwfpv7qsjjv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Investigating isue with Connect and ELD endpoints",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - \u003cvar data-var='time'\u003e17:24\u003c/var\u003e CST"
},
{
"code": "74q3twqz56tk",
"impact": "minor",
"message": "The FMCSA has confirmed that a recent change was made to how DOT numbers are managed following lapsed biennial MCS-150 updates. The new process now automatically sets a DOT number to Inactive within 60–90 days of a missed filing, per the regulation, rather than waiting up to 14 months. This change affects how certain carriers’ DOT statuses appear in public FMCSA data, such as SAFER. \n\nWe will explore opportunities in the future to proactively alert you of a carrier's missed filing and impending Inactive status.\nHighway’s carrier status data is fully up to date. For questions or concerns about a particular carrier's DOT status, please contact [email protected] for help. (edited)",
"name": "DOT Status for certain carriers potentially inaccurately reflected in SAFER",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e06:51\u003c/var\u003e - \u003cvar data-var='time'\u003e11:38\u003c/var\u003e CST"
},
{
"code": "rpm7xkdqkcd6",
"impact": "minor",
"message": "The site has remained fully operational since our fix. Our teams reacted quickly to respond to the issue and we believe the issue is resolved. If you notice any problems please reach out to our customer success team.",
"name": "Long loading times",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e07:48\u003c/var\u003e - \u003cvar data-var='time'\u003e08:46\u003c/var\u003e CST"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00-05:00",
"time_zone": "Central Time (US \u0026 Canada)"
}
]
}