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Terms of Service
Last updated: September 24, 2026
These Terms of Service (the "Terms") form a binding agreement between you and Loopworks OÜ ("Loopster", "we", "us", or "our"). The Terms govern your access to and use of the Loopster platform, websites, and related services (together, the "Services").
By creating an account, clicking to accept, or otherwise accessing or using the Services, you agree to be bound by the Terms. If you are entering into the Terms on behalf of an organisation, you represent and warrant that you have authority to bind it, and the words you and your refer to that organisation. The Services are for business use only.
Please read the Terms carefully. If you do not agree to these Terms, do not use the Services. Our Privacy Policy and, where applicable, our Data Processing Addendum apply to your use of the Services.
1. THE SERVICES
1.1 Services. Loopster provides a cloud-based platform that enables customers to access, enrich, and manage business data. The specific features, tools, integrations, and interfaces available to you may vary by plan and may be updated from time to time in accordance with the Terms.
1.2 Right to use. Subject to the Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for your internal business purposes. We reserve all rights not expressly granted.
1.3 Changes to the Services. We may add, modify, limit, or discontinue features or Services, including where necessary for legal, security, technical, or business reasons. Where reasonably practicable, we will give prior notice of a material discontinuation that affects a paid plan. You are responsible for exporting and backing up Customer Data as appropriate for your use of the Services.
1.4 Beta and free features. Beta, experimental, and free features may be changed or withdrawn at any time and are provided without support commitments, warranties, or service levels.
2. PROGRAMMATIC AND AGENT ACCESS
2.1 API, CLI, and MCP. We may make available a REST API, a command-line interface, and a Model Context Protocol interface that let you, and the AI agents and tools you authorise, read, modify, and run operations in your workspace using a single access key, subject to the rate limits we set from time to time.
2.2 Your responsibility. You are responsible for each agent, client, or other tool you connect to the Services and for all actions taken through your access key. Actions configured or initiated by you are treated as your instructions, including actions that modify, overwrite, or delete data in your workspace or a connected Third-Party Service. You must review your configurations, protect your access key, and maintain appropriate backups.
3. ACCOUNTS AND ELIGIBILITY
3.1 You must be at least eighteen years old and provide accurate and complete registration information. You are responsible for your authorised users, workspace settings, and permissions, and for ensuring that each authorised user complies with the Terms. Accounts may not be shared outside your organisation without our prior written consent.
3.2 You are responsible for protecting your login credentials and for activity under your account, and you must notify us promptly at [email protected] of any actual or suspected unauthorised access.
3.3 We may treat any communication or purchase made through your account as made by you. You may not license, sell, or transfer your account without our prior written consent.
3.4 If you are locked out of your account, we will attempt to contact you at the email address associated with your account. If your account is compromised or you no longer have access to that email address, we may not be able to restore access to your account or your data.
4. SUBSCRIPTIONS, FEES, AND USAGE CREDITS
4.1 Subscriptions. Paid plans are billed in advance for the subscription period shown when you subscribe or in an Order Form and automatically renew for successive periods of the same length at the then-current rates until cancelled. You may cancel in your account settings or by emailing [email protected] before renewal; cancellation takes effect at the end of the current subscription period.
4.2 Usage Credits. Certain usage requires prepaid usage credits ("Usage Credits"). Usage Credits are a limited contractual right to use eligible Services; they are not money or stored value, have no cash value, and may not be sold or transferred. Credits are consumed at the rates shown in the Services, including where a request incurs third-party costs but does not return a useful Result. Unless your plan states otherwise, unused credits do not roll over and expire at the end of the applicable subscription period. Credits associated with an account inactive for twenty-four (24) consecutive months may be forfeited on thirty (30) days' prior notice.
4.3 Payment and usage. Payments are processed by our third-party payment processor. You authorise us and our processor to charge your payment method for subscription fees, Usage Credits, overages, and other amounts due (together, "Fees"). We may suspend usage that exceeds your plan limits or, where enabled for your account, charge the applicable overage rates. Our usage records will determine consumption and charges absent manifest error.
4.4 Late payment. If any Fees are not paid when due, we may (a) charge interest on the overdue amount at the lesser of 1.5% per month or the maximum rate permitted by law, (b) recover reasonable collection costs, including legal fees, and (c) suspend your access to the Services until all outstanding amounts are paid in full. Suspension does not relieve you of your payment obligations.
4.5 Free trials. We may offer time-limited or usage-limited trials at our discretion. When a trial ends, access may be suspended unless you subscribe to a paid plan. We may change or withdraw trial terms for future sign-ups at any time.
4.6 Refunds and price changes. Except where required by law, Fees and purchases of Usage Credits are non-refundable. We may change prices or credit-consumption rates on prior notice, with subscription price changes taking effect at your next renewal unless the change results from a Third-Party Service or is required by law.
4.7 Taxes. Fees are exclusive of taxes. You are responsible for applicable value-added, sales, withholding, or similar taxes, other than taxes based on our income. Payments must be made without deduction or withholding unless required by law; if a deduction or withholding is required, you will pay any additional amount necessary for us to receive the amount invoiced, except to the extent prohibited by law.
5. CUSTOMER DATA, RESULTS, AND OWNERSHIP
5.1 Customer Data. You retain all rights to the data, files, and content you upload to or sync into the Services, including records imported from your CRM ("Customer Data"). We claim no ownership of Customer Data.
5.2 Licence to us. You grant us a limited, worldwide, non-exclusive licence to host, copy, process, transmit, and display Customer Data as necessary to provide, secure, and maintain the Services, comply with law, and follow your instructions, including instructions to share Customer Data through integrations or with persons you authorise. This licence continues after termination only as reasonably necessary to wind down the Services and delete Customer Data. We may use aggregated or de-identified usage information to operate and improve the Services. Such information is not Customer Data, and this right survives termination.
5.3 Results. "Results" means data, enrichments, matches, classifications, generated content, and other outputs returned through the Services. Subject to the Terms and any restrictions identified in the Services, we grant you a non-exclusive right to use Results for your internal business purposes. You may not sell, sublicense, or redistribute Results as a standalone product or use them to build a competing database or service.
5.4 Third-Party Data. Results may include information licensed or obtained from Third-Party Services ("Third-Party Data"). Third-Party Data may be subject to source-specific restrictions communicated in the Services. We may restrict, update, or remove Third-Party Data where required by the provider, applicable law, or a rights holder. Except for the limited right to use Results, no rights in Third-Party Data are transferred to you.
5.5 Your responsibility. You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases needed for us to process Customer Data on your behalf and that Customer Data does not include data prohibited under Section 7. You are responsible for Customer Data and your instructions concerning it.
6. OUR INTELLECTUAL PROPERTY AND FEEDBACK
6.1 Our rights. The Services, including our software, models, templates, documentation, and underlying technology, together with all intellectual-property rights in them and any improvements or modifications to them, are and remain the exclusive property of Loopster and its licensors. Except for the rights expressly granted in the Terms, no right or licence is granted to you. This section does not transfer ownership of Customer Data to Loopster.
6.2 Feedback. If you send us feedback or suggestions, you grant us a non-exclusive, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to use it without restriction or any obligation to you.
7. ACCEPTABLE USE AND INVESTIGATIONS
You agree not to do, and not to permit anyone acting through your account to do, any of the following.
use the Services in violation of applicable law, including data-protection, privacy, and electronic-marketing laws;
resell, sublicense, or redistribute data obtained from Loopster or its data providers as a standalone dataset, or use the Services to build a competing database or product;
upload special categories of personal data, health information, or data relating to children;
use the Services or Results to make decisions producing legal or similarly significant effects concerning a person, including decisions about employment, credit, housing, insurance, education, or access to essential services, without all legally required safeguards and our prior written approval;
use the Services to conduct unlawful surveillance, infer sensitive characteristics, identify anonymous individuals, facilitate doxxing or harassment, or discriminate against any person;
interfere with, disrupt, or circumvent the Services or any usage limits, or compromise the security of any account, network, or system, including through phishing, malware, or denial-of-service attacks;
misrepresent your identity, create fake profiles, or impersonate any person or organisation;
use the Services to promote, coordinate, or execute any fraudulent or deceptive scheme;
reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or data models of the Services, except to the extent expressly permitted by applicable law that cannot be waived by contract;
use the Services to send spam or engage in abusive or misleading outreach.
We may investigate suspected violations and refuse, restrict, or remove Customer Data or Results where we reasonably believe this is necessary to protect the Services, our users, or third parties, comply with law or provider requirements, or enforce the Terms. We may act without prior notice where the matter is urgent and otherwise will give notice where reasonably practicable. Suspension and termination are governed by Section 13.
8. THIRD-PARTY SERVICES AND INTEGRATIONS
The Services may interoperate with products, platforms, and services operated by third parties, including data providers, AI model providers, and CRM platforms ("Third-Party Services"). Third-Party Services are not part of the Services, and you are responsible for your accounts with and compliance with the applicable third-party terms. By enabling an integration or providing credentials, you instruct us to act on your behalf and exchange data with the Third-Party Service as configured by you. We may modify or discontinue any Third-Party Service, data source, or integration, including where its provider changes its terms, pricing, availability, or legal requirements. We do not control and are not liable for any Third-Party Service, including its availability, accuracy, completeness, security, or acts taken according to your configuration.
9. CONFIDENTIALITY
"Confidential Information" means non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") in connection with the Terms. The Receiving Party will use it only to exercise its rights and perform its obligations under the Terms, protect it using at least reasonable care, and disclose it only to personnel and advisers who need to know it and are bound by confidentiality obligations. These obligations do not apply to information that is public without breach, already known without restriction, lawfully received from a third party without restriction, or independently developed. The Receiving Party may disclose Confidential Information as required by law if, where lawful, it gives prompt notice and reasonably cooperates to limit disclosure. On request or termination, it will return or destroy Confidential Information, except for legally required records and routine backups maintained under standard retention procedures. These obligations survive for three (3) years after disclosure, and for trade secrets for as long as they remain trade secrets under applicable law.
10. WARRANTIES AND DISCLAIMERS
THE SERVICES RELY ON THIRD-PARTY PROVIDERS AND ARTIFICIAL-INTELLIGENCE MODELS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENCY, OR DELIVERABILITY OF ANY DATA, ENRICHMENT, OR RESULT MADE AVAILABLE THROUGH THE SERVICES. ANY RELIANCE YOU PLACE ON SUCH DATA OR RESULTS IS AT YOUR OWN RISK.
EXCEPT AS EXPRESSLY SET OUT IN THE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". LOOPSTER, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WHERE APPLICABLE LAW DOES NOT PERMIT THE DISCLAIMER OF IMPLIED WARRANTIES, THEIR DURATION AND REMEDIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED.
11. LIMITATION OF LIABILITY
NOTHING IN THE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER LOOPSTER, ITS AFFILIATES, NOR THEIR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE TERMS OR THE SERVICES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SUBJECT TO THE SAME CARVE-OUT, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE TERMS WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED EUROS (€100). THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN.
12. INDEMNIFICATION
You will indemnify and hold harmless Loopster, its affiliates, and their respective officers, directors, employees, and contractors against any third-party claim, loss, damage, cost, or expense, including reasonable legal fees, arising out of or relating to (a) Customer Data, (b) your use or distribution of Results, (c) your breach of the Terms or applicable third-party provider terms, or (d) your outreach or other activity carried out through the Services. We will promptly notify you of a claim, allow you to control its defence and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a manner that imposes liability, obligations, or an admission on us without our prior written consent.
13. TERM, SUSPENSION, AND TERMINATION
13.1 Term. The Terms apply for as long as you access or use the Services. You may stop using the Services and request account deletion at any time, but cancellation of a paid plan takes effect as stated in Section 4 and does not relieve you of accrued payment obligations.
13.2 Suspension and termination. We may suspend or terminate your access at any time, including on notice if you materially breach the Terms and, where the breach is curable, fail to cure it within a reasonable period, or immediately where required to protect the Services, other customers, or third parties, or to comply with law.
13.3 Effect of termination. On termination, your access ends. You are responsible for exporting Customer Data before termination, and we may delete it after termination in accordance with our Privacy Policy and Data Processing Addendum, subject to legal retention obligations. We are not required to retain or provide Customer Data after termination unless the applicable plan, Order Form, or Data Processing Addendum expressly states otherwise.
13.4 Survival. Sections 4 (for Fees and obligations accrued before termination), 5, 6, 9, 10, 11, 12, 13.3, 13.4, 14, 15, and 17, and any other provisions that by their nature should survive, survive termination.
14. DATA SECURITY AND DATA PROTECTION
14.1 Data protection. For Customer Data that constitutes personal data, you act as controller and Loopster acts as processor, unless applicable law provides otherwise. Our Data Processing Addendum, available on request at [email protected], is incorporated into the Terms and controls to the extent of any conflict concerning that processing.
14.2 Our safeguards. We maintain administrative, physical, and technical safeguards designed to protect Customer Data against unauthorised access, disclosure, alteration, and destruction. We will notify and assist you concerning a personal-data breach as required by the Data Processing Addendum and applicable law. Unless required by law, we will not notify a regulator or affected person on your behalf without your written instruction.
14.3 Your environment. You are responsible for obtaining and maintaining the hardware, software, and connectivity needed to access the Services and for securing your own systems and credentials.
15. GOVERNING LAW AND DISPUTES
15.1 Governing law. The Terms and any dispute arising out of or in connection with them are governed by the laws of Estonia, without regard to conflict-of-laws rules.
15.2 Informal resolution. Before starting formal proceedings, the parties will try to resolve any dispute informally by written notice to [email protected] and will allow sixty days to reach a resolution.
15.3 Forum. If the dispute is not resolved, it will be submitted to the exclusive jurisdiction of the courts of Estonia, with the Harju County Court as the court of first instance.
16. MODIFICATION OF THE TERMS
We may modify the Terms from time to time. We will give reasonable notice of material changes. Materially adverse changes to paid subscription terms will take effect at the next renewal, except where earlier application is reasonably necessary to comply with law, address security or abuse, or reflect a change imposed by a Third-Party Service. Other changes take effect on the date stated in the notice. Continued use after the effective date constitutes acceptance; if you do not agree, you must stop using the Services and cancel before the change takes effect.
17. GENERAL
17.1 Assignment. You may not assign the Terms without our prior written consent. We may assign the Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
17.2 Force majeure. Neither party is liable for any delay or failure to perform, other than a payment obligation, caused by events beyond its reasonable control.
17.3 Notices. Notices to us must be sent to [email protected], and notices to you may be sent to the email associated with your account or posted in the Services.
17.4 Entire agreement and order of precedence. The Terms, any Order Form, the Privacy Policy, and, where applicable, the Data Processing Addendum form the entire agreement about the Services and supersede prior discussions. If there is a conflict, the Order Form controls, followed by the Data Processing Addendum and then the Terms, unless the relevant document expressly states otherwise.
17.5 Severability and waiver. If any provision is held unenforceable, the remaining provisions continue in effect, and a failure to enforce a provision is not a waiver of it.
17.6 No third-party beneficiaries. The Terms do not create any rights for third parties.