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Scripts and page chrome removed; this is what change detection compares.
Firm Connections 2026 | Two half-day virtual events. One goal: shaping the future of workforce enablement. Secure your spot today Sub-processors The third parties that support our services, and the data they handle Sub-processor What it does Data processed Confirm services Location AWS Cloud infrastructure Hosts the personal data you store in Confirm cloud services Authoring, Automation, Learn:Go, Learn:Up (formerly WorkRamp), Learning Record Store, AI Conversations, AI Coach, Create (formerly Elucidat) Multiple regions, depending on product Microsoft Azure Cloud infrastructure Hosts the personal data you store in OnScreen Guidance OnScreen Guidance Multiple regions, depending on product MongoDB Atlas Managed database service User-related data uploaded to these services, stored in MongoDB Atlas on AWS Learning Record Store, Automation, Authoring Multiple regions, depending on product Google Workspace Collaboration and productivity tools Email content, metadata, and attachments; documents and uploaded files; meeting recordings and metadata Email, file storage and sharing, Google Meet, Gemini UK, Ireland, Europe, USA Salesforce Customer relationship management Contact details, behavioral data, transaction history, and communication records Customer relationship management EU Sisense Business intelligence Data used for analysis and reporting Analytics USA, EU GitHub Source code management Source code, configurations, and related metadata, including repository history Development and maintenance of Confirm applications and infrastructure USA GitLab Source code management Source code, configurations, and related metadata, including repository history Development and maintenance of Confirm applications and infrastructure USA Mailgun Transactional email delivery, encrypted with TLS Email sent from these services is delivered via Mailgun Skills Builder USA SendGrid Transactional email delivery, encrypted with TLS Email sent from these services is delivered via SendGrid Authoring, Automation USA Mandrill Transactional email delivery, encrypted with TLS Email sent from these services is delivered via Mandrill Learn:Go, Learning Record Store USA CameraTag User-generated video Videos recorded in Learn:Go Learn:Go Multiple regions depending on stream location: USA, Asia Pacific, South America, and Europe Intercom Customer communication Learner course usage details Create (formerly Elucidat), Learn:Up (formerly WorkRamp) USA, EEA, and UK HubSpot Website data capture Form submissions and website usage data, used for marketing email and data management Website, Analytics, Marketing USA Mixpanel Anonymized product metrics Feature interaction and session details Learn:Up (formerly WorkRamp) USA LaunchDarkly Feature flag management User IDs and roles needed for targeted feature rollout Learn:Up (formerly WorkRamp) USA Slack Internal chat Messages, files, and contact information Internal communications USA, EU Stripe Card payment processing Payment method details Learn:Up (formerly WorkRamp) USA Box Secure file storage Documents, training materials, and other files uploaded by Learn:Up customers Learn:Up (formerly WorkRamp) USA Datadog Cloud monitoring Server logs, performance metrics, error traces, infrastructure usage, availability, and network traffic Cloud monitoring USA Ziggeo Video communications Learner and instructor video recordings, metadata, and linked user IDs Learn:Up (formerly WorkRamp) USA Twilio Communications API Phone numbers and communication metadata for SMS and voice notifications Learn:Up (formerly WorkRamp) USA Zoom Video communications Recordings, transcripts, and participant names and emails Learn:Up (formerly WorkRamp) USA Rustici Software Elearning player Progress, quiz scores, and course completion status Learn:Up (formerly WorkRamp) USA Algolia Search Search index data, such as course titles and documents, and search queries Learn:Up (formerly WorkRamp) USA Go1 Content partner Licensing details, enrollment, and access data for third-party courses Learn:Up (formerly WorkRamp) USA Prequel Data pipeline Transformed and aggregated data for warehousing Learn:Up (formerly WorkRamp) USA Omni Embedded analytics Aggregated metrics and reporting on user activity Learn:Up (formerly WorkRamp) USA Nikalogic (Onix) Software development Subcontractors developing code, with access to production data Skills Builder Ukraine Cape Ann Enterprises Software development Subcontractors developing code, with access to production data Skills Builder Bosnia OpenAI Large language models and speech to text Roleplay responses, speech converted to text, synthetic data generation, and non-personal data structuring AI Conversations, AI Coach, Skills Builder, Create (formerly Elucidat) Worldwide ElevenLabs Text to speech Text returned by the language models, converted to speech AI Conversations, AI Coach USA DeepL Translation for multilingual content Text submitted for translation, which may include user-generated content, metadata, or support documentation Authoring, Skills Builder, Create (formerly Elucidat) EU (Germany) Anthropic Translation for multilingual content Text submitted for translation, which may include user-generated content, metadata, or support documentation Authoring, Skills Builder, Create (formerly Elucidat) EU (Germany) BambooHR Syncs employee records to provision learner accounts Names, emails, job titles, departments, and employment status Learn:Up (formerly WorkRamp) USA Merge.dev Unified API layer connecting HRIS systems for user provisioning Names, emails, and employment data from connected HR systems Learn:Up (formerly WorkRamp) USA, EU (Berlin) Glean Indexes content into enterprise search for connected customers Course titles, content metadata, and user identifiers Learn:Up (formerly WorkRamp) USA Pendo Tracks learner behavior and delivers in-app guidance Learner ID, email, full name, page interactions, and feature usage Learn:Up (formerly WorkRamp) USA Segment Routes learner events to customer-configured destinations Learner IDs, page views, custom events, session data, and email where provided Learn:Up (formerly WorkRamp) USA