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Master Inbox Privacy Policy Last updated: March 28, 2026 Overview Master Inbox LLC (“Master Inbox”, “we”, “our”, or “us”) provides a platform for managing and responding to inbound communications across email and other supported channels. This Privacy Policy explains how we collect, use, process, and protect personal data when you use our website and services. 1. Information We Collect We collect the following types of information: a. Account Information Name, email address, and account credentials Billing and subscription information b. Customer Data (Processed on behalf of Customers) Email messages and reply threads Contact data (name, email address, company information) Communication metadata (timestamps, engagement data) Data synced from integrations (e.g., CRM systems) c. Usage Data Log data (IP address, browser type, device information) Activity within the platform System performance and diagnostic data d. Cookies and Tracking We use cookies and similar technologies to improve functionality and user experience. 2. How We Use Information We use data to: Provide and operate the Master Inbox platform Enable unified inbox and reply management functionality Process and organize inbound communications Deliver notifications and workflow automation Improve system performance, reliability, and security Communicate with users regarding updates and support Master Inbox does not use customer data for advertising, resale, or any purpose unrelated to providing the Services. 3. AI Features (Optional) Master Inbox may offer AI-powered features such as message classification and response assistance. These features: Are strictly optional and enabled at the Customer’s discretion Process only the data necessary to provide the feature Do not use customer data to train external AI models 4. Legal Basis for Processing Where applicable under GDPR, we process personal data based on: Performance of a contract Legitimate interests (e.g., improving services, security) Legal obligations User consent (where required) 5. Data Sharing and Subprocessors We use trusted third-party providers to operate our services, including: Infrastructure providers Communication services AI processing providers (when enabled) CRM and integration platforms Payment processors A current list of subprocessors is available at: https://masterinbox.com/subprocessors We do not sell personal data. 6. Data Retention Master Inbox retains data for as long as the account remains active and as necessary to provide the Services. Customers may request deletion of their data at any time. Upon account termination or deletion request: Active data is deleted within 7 days Backup data is retained for up to 6 months and permanently deleted thereafter 7. Data Security We implement industry-standard security measures, including: Encryption in transit (TLS) Encryption at rest Access controls and monitoring For more details, please refer to our Security page: https://masterinbox.com/security 8. International Data Transfers Data may be processed in countries outside of your jurisdiction. Where required, we use Standard Contractual Clauses (SCCs) or other appropriate safeguards to protect personal data. 9. User Rights Depending on your location, you may have rights to: Access your personal data Correct inaccurate data Request deletion of your data Restrict or object to processing Request data portability To exercise your rights, contact us at the email below. 10. Cookies We use cookies to: Maintain session functionality Improve user experience Analyze usage patterns You may control cookies through your browser settings. 11. Changes to This Policy We may update this Privacy Policy from time to time. We will notify users of material changes where required. Contact Us For privacy, security, or data protection inquiries: abdul [at] masterinbox.com We aim to respond within 24–48 hours.