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Terms of use
Table of Contents
1. Definitions
The following definitions apply throughout these Terms of Use:
"Account"
means the unique account created by You to access and use the Platform, including all associated business profiles, configurations, and settings.
"Agent" or "AI Agent"
means the artificial intelligence-powered voice assistant created and configured through the Platform to handle telephone communications on Your behalf.
"Agent Page"
means the public-facing web page associated with Your AI Agent that allows End Users to book appointments, request callbacks, or initiate contact.
"Authorized Users"
means individuals authorized by You to access and use the Platform under Your Account, including employees, contractors, and team members with assigned roles and permissions.
"Business Hours"
means the operating hours You configure for Your AI Agent, during which the Agent will handle calls according to standard business protocols.
"Confidential Information"
means any non-public information disclosed by either party to the other, including but not limited to business plans, customer data, technical data, and trade secrets.
"Content"
means all data, text, audio, recordings, transcripts, knowledge base materials, prompts, and other information uploaded to or generated through the Platform.
"Corporate Customer"
means a Customer with a Corporate subscription plan (Essential, Advantage, or Elite), which includes dedicated onboarding, custom integrations, and enhanced support.
"Customer Data"
means all data, information, and content that You or Your End Users provide, upload, or generate through the Platform, including call recordings, transcripts, and business information.
"End Users"
means the individuals who interact with Your AI Agent through telephone calls, website widgets, or Agent Pages.
"Enterprise Customer"
means a Customer with a custom Enterprise agreement involving complete Voice AI development, custom business workflows, and minimum commitments of 10,000 minutes per month.
"Fees"
means the subscription fees, usage charges, overage fees, onboarding fees, development fees, maintenance fees, and any other amounts payable by You for use of the Platform as set forth in Your subscription plan or separate agreement.
"Included Minutes"
means the number of voice minutes included in Your subscription plan for each billing cycle.
"Intellectual Property Rights"
means all patents, copyrights, trademarks, trade secrets, and other intellectual property rights recognized under applicable law.
"Knowledge Base"
means the collection of documents, data, URLs, and information You provide to train and inform Your AI Agent's responses.
"Overage"
means voice minutes used in excess of Your Included Minutes during a billing cycle, charged at the applicable overage rate for Your subscription plan.
"Partner"
means an individual or entity participating in the Rexpt Partner Program to refer customers or resell services, subject to a separate Partner Agreement.
"PAYG" or "Pay-As-You-Go"
means the usage-based pricing model where You pay for voice minutes consumed at the applicable per-minute rate without a subscription commitment.
"Platform" or "Service"
means the Rexpt voice AI platform, including all web applications, mobile applications, APIs, widgets, Agent Pages, and related services.
"Pre-built Integration"
means an integration with a Third-Party Service that Rexpt has developed and made available through the Platform's partners and integrations page.
"Prompt"
means the instructions and configuration that define Your AI Agent's behavior, responses, and conversation patterns.
"Rexpt," "We," "Us," or "Our"
means Rexpt Corp., a Delaware corporation, the provider of the Platform and Services described in these Terms.
"SMB Customer"
means a small or medium business Customer using standard subscription plans (Starter, Scaler, Growth, or Build a Plan).
"SOW" or "Statement of Work"
means a document defining the scope, deliverables, timeline, and costs for custom development or integration work.
"Subscription Plan"
means the specific service tier You have selected, which determines Your Included Minutes, features, and pricing.
"Third-Party Services"
means external applications, platforms, and services that integrate with the Platform, including but not limited to calendar systems, point-of-sale systems, CRM systems, ERP systems, and automation platforms.
"White-Label Reseller"
means a Partner who rebrands and resells the Platform under their own brand identity pursuant to a separate White-Label Agreement.
"You," "Your," or "Customer"
means the individual or entity that creates an Account and agrees to these Terms of Use.
2. Acceptance of Terms
2.1 Agreement to Terms
By creating an Account, accessing the Platform, or using any of Our Services, You acknowledge that You have read, understood, and agree to be bound by these Terms of Use, Our Privacy Policy, and any additional terms that may apply to specific features or services.
2.2 Authority to Bind
If You are using the Platform on behalf of a company, organization, or other legal entity, You represent and warrant that You have the authority to bind that entity to these Terms. In such cases, "You" and "Your" shall refer to both You as an individual and the entity You represent.
2.3 Age Requirement
You must be at least 18 years of age to create an Account and use the Platform. By using Our Services, You represent and warrant that You meet this age requirement.
2.4 Updates to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes Your acceptance of the modified Terms. If You do not agree to any changes, You must discontinue use of the Platform and close Your Account.
3. Account Registration and Security
3.1 Account Creation
To use the Platform, You must create an Account by providing accurate and complete information. You may register using:
Email with One-Time Password (OTP) verification
Google Single Sign-On (SSO)
Apple Single Sign-On (SSO)
Facebook Single Sign-On (SSO)
Microsoft Single Sign-On (SSO)
Partner application marketplace installation
3.2 Account Information
You agree to provide and maintain accurate, current, and complete Account information. You are responsible for updating Your information promptly if it changes. Rexpt reserves the right to suspend or terminate Accounts with inaccurate or incomplete information.
3.3 Account Security
You are responsible for maintaining the confidentiality and security of Your Account credentials. You agree to:
Keep Your login credentials confidential and not share them with unauthorized individuals
Notify Us immediately of any unauthorized access or security breach
Accept responsibility for all activities that occur under Your Account
Log out of Your Account at the end of each session when using shared devices
3.4 Session Management
For security purposes, the Platform enforces the following session policies:
Maximum of three (3) concurrent sessions per Account
Sessions expire after twenty-four (24) hours of inactivity
New device logins trigger email notifications
Biometric authentication may be required for sensitive actions on mobile devices
3.5 Account Structure
One email address may be associated with multiple business Accounts. Each business Account constitutes a separate subscription with:
One AI Agent configuration
One assigned phone number
Independent minute allocations (minutes are not shared across business Accounts)
Separate billing
4. Description of Services
4.1 Platform Overview
Rexpt provides an artificial intelligence-powered voice communication platform that enables businesses to deploy AI Agents capable of:
Handling inbound telephone calls twenty-four hours a day, seven days a week
Booking appointments and managing calendar integrations
Processing orders through connected point-of-sale systems
Answering questions based on Your Knowledge Base
Transferring calls to human operators when appropriate
Sending follow-up communications via SMS and email
4.2 AI Agent Configuration
You may configure Your AI Agent with the following settings:
Voice characteristics (gender, accent, tone, speaking speed)
Language selection from over forty (40) supported languages
Business hours and after-hours behavior
Call transfer and escalation rules
Custom greetings and conversation personality
IMPORTANT DISCLAIMER REGARDING AI AGENT ACCURACY:
Your AI Agent's responses are entirely dependent upon the accuracy and completeness of the Knowledge Base and information You provide. Rexpt is not responsible for any inaccurate, incomplete, or misleading communications made by Your AI Agent that result from inaccurate, incomplete, or misleading information in Your Knowledge Base. You are solely responsible for ensuring the accuracy of all information provided to train Your AI Agent.
AI TECHNOLOGY DISCLOSURE:
Our application's features are powered in part by third-party artificial intelligence models, including Google's Gemini models. These models enable functionalities such as conversation handling, data processing, and automated response generation. While we strive for accuracy and reliability, AI-generated outputs may occasionally be incomplete or inaccurate.
AI LIMITATIONS AND HALLUCINATIONS:
You acknowledge that artificial intelligence technology has inherent limitations. While Rexpt implements guardrails and safeguards to minimize inaccuracies, AI Agents may occasionally generate responses that are incorrect, inconsistent, or not based on the provided Knowledge Base (commonly referred to as "hallucinations"). Rexpt continuously works to improve AI accuracy and update Agent knowledge, but does not guarantee that AI responses will be error-free. You should implement appropriate oversight and review processes for AI-generated communications.
4.3 Knowledge Base
You may provide information to train Your AI Agent through:
Website URLs (automatically synchronized hourly)
Business listing data from Google Places
Uploaded documents (PDF, Excel, CSV files)
Manual question-and-answer entries
File upload limits vary by subscription plan. Uploaded files must not exceed the maximum file size specified for Your plan.
4.4 Calendar Integrations
The Platform supports integration with the following calendar systems for appointment scheduling:
Google Calendar
Apple Calendar (iCloud)
Microsoft Outlook Calendar
Integration availability may vary by subscription plan. You are responsible for maintaining valid credentials and authorizations for connected calendar services.
4.5 Additional Integrations
The Platform supports integration with Third-Party Services, including:
Point-of-sale systems
CRM systems
ERP systems
Field service management platforms
Automation and workflow tools
Integration availability may vary by subscription plan. See Section 12 for terms regarding Pre-built Integrations and Custom Integrations.
4.6 Website Widget and Agent Pages
The Platform provides embeddable tools for Your website:
Chat and click-to-call widget for visitor engagement
Public Agent Page with calendar integration
Custom domain support for Agent Pages
You are responsible for properly implementing widgets on Your website and ensuring compliance with applicable laws regarding website cookies and tracking.
4.7 Call Recording and Transcription
All calls handled by Your AI Agent are recorded and transcribed by default. The Platform provides:
Full call recordings retained for ninety (90) days
Call transcripts retained for ninety (90) days
AI-generated call summaries
Sentiment and mood analysis
Call metadata retained indefinitely
You are solely responsible for compliance with all applicable call recording laws in Your jurisdiction and the jurisdictions of Your End Users. See Section 10 (Compliance) for more information.
4.8 Service Availability
We strive to maintain Platform availability as follows:
SMB Customers: Target uptime of 99.5%
Corporate Customers: Target uptime of 99.7%
Enterprise Customers: Target uptime of 99.9% (as specified in applicable Service Level Agreement)
Scheduled maintenance windows will be communicated in advance when possible. We are not liable for service interruptions due to factors beyond Our reasonable control.
5. Subscription Plans and Pricing
5.1 Subscription Tiers
The Platform offers multiple subscription tiers designed to meet different business needs:
SMB Plans:
Starter: Entry-level plan with base minutes included
Scaler: Mid-tier plan with increased minutes and features
Growth: Advanced plan with expanded capabilities
Build a Plan: Customizable minute allocation
Corporate Plans:
Corporate plans are designed for businesses requiring dedicated onboarding, custom integrations, and enhanced support. All Corporate plans include:
Dedicated onboarding with custom integration to CRM or ERP systems
Onboarding timeline of three to five (3-5) weeks
Base onboarding fee of $1,799 USD (additional charges may apply based on scope)
Custom workflows for business processes
Multi-location synchronization capabilities
Statement of Work (SOW) defining scope and deliverables
Corporate plan tiers:
Corporate Essential: Standard minutes allocation with dedicated support
Corporate Advantage: Increased minutes allocation with priority support
Corporate Elite: Premium minutes allocation with premium support
Corporate Onboarding Process:
Upon selecting a Corporate plan, You will be provided calendar slots to book a scoping meeting. During this meeting, We will define the project scope, deliverables, timeline, and any additional costs. A Statement of Work (SOW) will be provided for Your approval before development work begins.
Enterprise Plans:
Enterprise plans are designed for organizations requiring complete custom Voice AI development with business workflows and processes. Enterprise pricing includes:
One-time development fee based on project scope
Monthly or annual minute costs based on consumption (minimum 10,000 minutes per month)
Annual development maintenance fee of fifteen to twenty percent (15-20%) of the core development fee
All types of AI automation as defined in the project scope
Discounted per-minute rates for voice usage
Enterprise plans require a separate Enterprise Agreement and Statement of Work defining all terms, deliverables, and pricing.
5.2 Included Minutes
Each subscription plan includes a specified number of voice minutes per billing cycle. For purposes of calculating voice usage, calls lasting less than ten (10) seconds are measured and deducted on a per-second basis, with each second equal to one-sixtieth (1/60) of a minute. Calls lasting ten (10) seconds or longer are calculated in whole-minute increments, with any partial minute rounded up to the next whole minute for each call.
5.3 Overage Charges
Usage exceeding Your Included Minutes will incur overage charges at the rate specified for Your subscription plan. Overage rates vary by plan tier, with higher-tier plans generally receiving lower overage rates.
Overage Safety Protection:
To protect against unexpected charges, the Platform implements automatic billing safety measures. If Your unbilled overage usage exceeds fifty-one percent (51%) of Your original plan value, the system will automatically attempt to charge Your payment method. If the charge fails, Your AI Agent will be suspended until payment is resolved.
5.4 Minute Rollover
Minute rollover policies vary by subscription tier:
SMB Plans: Unused minutes do NOT roll over to subsequent billing cycles
Corporate Plans: Unused minutes roll over on a three (3) month cycle
Enterprise Plans: Unused minutes roll over on a three (3) month cycle by default, or as specified in Your Enterprise Agreement. Enterprise Customers may also opt for PAYG pricing with a minimum commitment of 10,000 minutes per month.
5.5 Phone Numbers
Phone number policies vary by subscription type:
PAYG (Pay-As-You-Go) Customers:
Phone numbers are NOT included
Phone numbers may be purchased for five dollars ($5) per month per number
PAYG per-minute rates range from $0.25 to $0.50 based on usage volume
Subscription Plan Customers (SMB, Corporate, Enterprise):
One (1) phone number is included at no additional charge
Phone number changes: One (1) free change per month; additional changes may incur a fee
Additional phone numbers: Available for Corporate and Enterprise plans
Number retention: Phone numbers are released if Your subscription is cancelled or terminated
5.6 Free Trial
New Customers may be eligible for a free trial period with the following terms:
Trial duration: Fourteen (14) days
Trial includes: Twenty (20) minutes of usage
Phone number NOT included in trial (must purchase separately for $5/month)
No payment method required to start trial
Trial converts to paid subscription upon adding payment method and selecting a plan
Unused trial minutes do not carry over to paid subscription
5.7 Annual Subscriptions
Annual subscription commitments may be available at a discount of up to twenty percent (20%) compared to monthly pricing. Annual subscriptions are billed in full at the start of the subscription period unless otherwise agreed.
6. Billing and Payment
6.1 Payment Methods
We accept payment via credit cards and digital wallets through Our payment processor. You authorize Us to charge Your selected payment method for all Fees associated with Your Account.
6.2 Billing Cycle
Subscription Fees are billed in advance on a monthly or annual basis, depending on Your selected billing frequency. Overage charges are billed at the end of each billing cycle based on actual usage.
6.3 Automatic Renewal
Your subscription will automatically renew at the end of each billing period unless You cancel before the renewal date. We will attempt to charge Your payment method on file for the renewal amount.
6.4 Failed Payments
If a payment fails, We will attempt to process the payment multiple times over a grace period. The following actions will be taken:
SMB and Corporate Customers:
Day 0: Payment fails; email notification sent
Days 1-3: Multiple retry attempts with email notifications
Day 3: Final warning via email and SMS
Day 4: Account suspended; AI Agent stops handling calls
Day 7: Account resources (Agent, Knowledge Base, phone number) permanently deleted
Enterprise Customers:
Days 0-7: Multiple retry attempts with email notifications
Days 7-14: Account manager outreach
Days 14-30: Leadership escalation
Day 30+: Service suspension (data retained per contract terms)
6.5 Taxes
Fees are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all taxes, including sales tax, value-added tax (VAT), goods and services tax (GST), and any other applicable taxes based on Your location. We will collect and remit taxes where required by law.
6.6 Refund Policy
Refunds are available under the following conditions:
SMB Plans:
Full refund: Available within seven (7) days of initial subscription purchase
No refund: If more than ten percent (10%) of Included Minutes have been consumed
No refund: After the seven-day refund window
No refund: For consumed minutes under any circumstances
Corporate Plans:
Onboarding fee refund: Available ONLY if You cancel before actual development work begins
Subscription refund: Available within seven (7) days of subscription purchase if less than ten percent (10%) of minutes consumed
No refund: Once development work has commenced under the Statement of Work
No refund: If scope is achievable but You choose to cancel mid-development
Scope unachievable: Full refund of onboarding fee and subscription if We determine the defined scope cannot be achieved, but only if You elect to cancel before development work begins
Enterprise Plans:
Refunds are governed by the individual Enterprise Agreement
Baseline policy: No refund for development fees once work has commenced
Minute commitments: Non-refundable unless otherwise specified in the Enterprise Agreement
PAYG (Pay-As-You-Go):
No refunds: PAYG usage is non-refundable
To request a refund, contact Our support team at support@rxpt.us.
6.7 Credits
Account credits may be issued at Our discretion for service issues or promotional purposes. Credits:
Are applied to Your Account balance
Are used before charging Your payment method
Do not expire
Are non-transferable and have no cash value
6.8 Price Changes
We reserve the right to change Our pricing at any time. We will provide at least thirty (30) days' notice of price changes. Price changes will take effect at the start of Your next billing cycle following the notice period. Your continued use of the Platform after a price change constitutes acceptance of the new pricing.
7. Acceptable Use Policy
7.1 General Conduct
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are responsible for all activity that occurs under Your Account and for ensuring that Your Authorized Users comply with these Terms.
7.2 Prohibited Uses
You agree NOT to use the Platform to:
Violate any applicable local, state, national, or international law or regulation
Engage in any form of harassment, abuse, discrimination, or hate speech
Transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
Impersonate any person or entity or misrepresent Your affiliation with any person or entity
Engage in telemarketing, spam calling, or unsolicited commercial communications
Make calls to numbers on Do Not Call registries without proper consent
Conduct fraudulent activities or schemes
Interfere with or disrupt the Platform or servers or networks connected to the Platform
Attempt to gain unauthorized access to any portion of the Platform or any other systems or networks
Use the Platform to collect or harvest personal information about others without consent
Transmit viruses, malware, or any other malicious code
Reverse engineer, decompile, or disassemble any portion of the Platform
Use automated scripts or bots to access the Platform in a manner that exceeds reasonable use
Resell or redistribute the Platform without proper authorization as a White-Label Reseller
7.3 Content Restrictions
You agree NOT to upload, transmit, or configure Your AI Agent to communicate:
Content that infringes any intellectual property rights
Content that violates any person's privacy rights
False, misleading, or deceptive information
Content that promotes illegal activities
Adult or sexually explicit content
Content that promotes violence or discrimination
Protected health information (PHI) without proper safeguards and agreements in place
7.4 Call Handling Requirements
When using the Platform to handle calls, You must ensure:
Your AI Agent accurately identifies itself as an artificial intelligence assistant
Callers are informed that calls are being recorded (where required by law)
Your AI Agent does not make false claims about Your products or services
Emergency calls are appropriately handled or transferred
Your AI Agent complies with industry-specific regulations applicable to Your business
7.5 Rate Limits and Fair Use
To ensure Platform stability and fair access for all users, the following limits apply:
Maximum concurrent calls: Twenty (20) for SMB accounts; twenty (20) per agent for Corporate and Enterprise accounts
Maximum call duration: Thirty (30) minutes per call (platform default; may be customized for Corporate and Enterprise)
API rate limits: As specified in Your subscription plan
Excessive usage that negatively impacts Platform performance may result in temporary throttling or suspension.
7.6 Fraud Prevention
The Platform implements automated fraud prevention measures, including:
Velocity checks: Caller IDs making more than ten (10) calls per hour may be automatically blocked
Concurrent call limits: Calls exceeding Your concurrent limit will receive a busy signal
Unusual activity monitoring: Suspicious patterns may trigger Account review
These measures protect both You and the Platform from abuse. If You believe Your Account has been incorrectly flagged, contact Our support team.
7.7 Consequences of Violation
Violation of this Acceptable Use Policy may result in:
Warning notices
Temporary suspension of Your Account
Permanent termination of Your Account
Legal action where appropriate
We reserve the right to take any action We deem necessary to prevent or remedy violations, including removing content, disabling features, or reporting illegal activity to law enforcement.
8. Intellectual Property Rights
8.1 Rexpt Intellectual Property
The Platform, including all software, algorithms, user interfaces, designs, trademarks, logos, and documentation, is owned by Rexpt or its licensors and is protected by intellectual property laws. These Terms do not grant You any ownership rights in the Platform.
8.2 License to Use Platform
Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for Your internal business purposes during Your subscription term.
8.3 Your Content
You retain all ownership rights in Your Content, including Your Knowledge Base materials, business information, and configurations. By uploading Content to the Platform, You grant Us a limited license to use, process, and store Your Content solely for the purpose of providing the Services to You.
8.4 Customer Data Ownership
You own all Customer Data, including call recordings and transcripts. We process Customer Data only as necessary to provide the Services and as described in Our Privacy Policy. Upon termination, You may request export of Your Customer Data subject to Our data retention policies.
8.5 Feedback
If You provide suggestions, ideas, or feedback about the Platform ("Feedback"), You grant Us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Platform without any obligation to You.
8.6 Aggregate Data
We may collect and use aggregated, anonymized data derived from Your use of the Platform for purposes such as improving Our services, generating benchmarks, and conducting research. Such aggregate data will not identify You or Your End Users.
9. Privacy and Data Protection
9.1 Privacy Policy
Our collection and use of personal information is governed by Our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, You acknowledge that You have read and understood Our Privacy Policy.
9.2 Data Processing
We process Customer Data on Your behalf to provide the Services. You are the data controller for Customer Data, and We act as a data processor. We will process Customer Data only in accordance with Your instructions and applicable law.
9.3 Data Security
We implement appropriate technical and organizational measures to protect Customer Data, including:
Encryption in transit using TLS 1.3
Encryption at rest using AES-256
Access controls and authentication requirements
Regular security assessments and monitoring
Employee training on data protection
9.4 Data Retention
We retain Customer Data as follows:
Call recordings: Ninety (90) days from call date
Call transcripts: Ninety (90) days from call date
Call metadata: Retained indefinitely
Account data: Retained for duration of subscription plus applicable retention period
Upon Account termination, Customer Data is deleted according to Our data retention schedule unless You request earlier deletion or export.
9.5 Data Residency
Customer Data is stored in data centers located in the regions where We operate. Current data residency options include:
United States
Canada
Additional regions may be added. Corporate and Enterprise Customers may have specific data residency requirements as specified in their agreements.
9.6 Sub-processors
We use third-party sub-processors to provide certain aspects of the Services. A list of Our sub-processors is available upon request. We ensure that all sub-processors are bound by data protection obligations consistent with these Terms.
9.7 Data Breach Notification
In the event of a data breach affecting Your Customer Data, We will notify You without undue delay and provide information about the nature of the breach and steps being taken to address it.
10. Regulatory Compliance
10.1 Your Compliance Obligations
You are solely responsible for ensuring that Your use of the Platform complies with all applicable laws and regulations, including but not limited to:
Telephone Consumer Protection Act (TCPA) and state telemarketing laws
Do Not Call registry requirements
Call recording consent laws (one-party and two-party consent states)
Industry-specific regulations (healthcare, financial services, etc.)
Data protection and privacy laws (GDPR, CCPA, etc.)
10.2 Call Recording Consent
The Platform records all calls by default. You are responsible for ensuring proper consent for call recording based on applicable laws. The AI Agent is configured to announce that it is an AI assistant and that calls are recorded. However, You must:
Verify that the default announcement meets the legal requirements in Your jurisdiction
Configure additional disclosures if required by applicable law
Obtain explicit consent where required
Disable recording for calls where consent cannot be obtained
10.3 HIPAA Compliance
If You are a covered entity or business associate under HIPAA and intend to use the Platform to process protected health information (PHI), You must:
Execute a Business Associate Agreement (BAA) with Rexpt
Configure Your Account with appropriate safeguards
Ensure Your AI Agent prompts do not solicit unnecessary PHI
Train Your staff on HIPAA-compliant use of the Platform
Contact Our sales team to discuss HIPAA-compliant deployment options.
10.4 GDPR Compliance
For Customers processing personal data of European Union residents, We offer:
Data Processing Agreements (DPAs)
EU-based data storage options (where available)
Support for data subject access requests
Data portability and deletion capabilities
10.5 Industry-Specific Requirements
Certain industries have specific regulatory requirements. You acknowledge that:
Healthcare: AI Agents should not provide medical advice or diagnoses
Financial Services: AI Agents should not provide investment advice
Legal Services: AI Agents should not provide legal advice
Emergency Services: AI Agents should transfer emergency calls to appropriate services
You are responsible for configuring Your AI Agent to comply with industry-specific requirements.
10.6 Export Compliance
You agree to comply with all applicable export control laws and regulations. You may not use or permit access to the Platform from embargoed countries or by prohibited persons or entities.
11. Call Handling and Transfers
11.1 Call Transfer Functionality
The Platform provides basic call transfer capabilities to connect callers with human operators when requested or when transfer conditions are met. Transfer methods include:
SIP-based transfers (preferred method)
PSTN bridging (fallback method)
IMPORTANT NOTICE REGARDING CALL TRANSFERS:
The call transfer functionality included in the Platform provides basic setup and configuration within the application. For complex call transfer operations, advanced call routing, multi-destination transfers, or integration with existing PBX or call center systems, custom development and setup may be required. Such custom development is available for Corporate and Enterprise Customers and will be scoped and priced separately.
11.2 Transfer Costs
Rexpt absorbs the costs associated with call transfers, including both SIP transfers and PSTN bridge transfers. Your minutes are not double-billed for transferred calls.
11.3 Transfer Fallback
If a call transfer is unsuccessful (e.g., the destination does not answer within twenty seconds), the call will return to Your AI Agent. The Agent will offer the caller alternatives such as leaving a message or scheduling a callback
11.4 Emergency Calls
The Platform is not designed for emergency calls. Your AI Agent should be configured to:
Recognize potential emergency situations
Advise callers to contact emergency services directly
Transfer to designated emergency contacts where appropriate
You are responsible for configuring appropriate emergency handling procedures.
12. Integrations
12.1 Pre-built Integrations
Rexpt releases pre-built integrations with popular Third-Party Services, which are available on Our partners and integrations page. These Pre-built Integrations are provided for Your convenience and are subject to the following terms:
AS-IS Availability:
Pre-built Integrations are provided "AS-IS" without warranty of any kind. While We make reasonable efforts to maintain and update Pre-built Integrations, We do not guarantee their availability, accuracy, reliability, or compatibility with Third-Party Services.
Self-Help Setup:
Users are expected to use self-help tutorials and documentation to set up and configure Pre-built Integrations. Support for Pre-built Integration setup is limited to documentation and community resources unless You have a Corporate or Enterprise plan with dedicated support.
Third-Party Changes:
Pre-built Integrations may stop working or experience degraded functionality due to changes made by Third-Party Service providers to their APIs, authentication methods, or terms of service. Rexpt is not responsible for such changes and provides best-effort maintenance only. We are under no specific obligation to fix, update, or restore Pre-built Integrations within any particular timeframe.
No Guarantee:
Rexpt does not guarantee that Pre-built Integrations will work perfectly, continuously, or error-free. You acknowledge that Pre-built Integrations are provided as a convenience and should not be relied upon for mission-critical operations without appropriate fallback procedures.
12.2 Custom Integrations
For Customers requiring integrations beyond the available Pre-built Integrations, Rexpt offers custom integration development services. Custom Integrations are subject to the following terms:
Separate Agreement Required:
All Custom Integration work requires a separate agreement, including a Statement of Work (SOW) defining scope, deliverables, timeline, and pricing. Custom Integration fees are charged separately from Your subscription.
Corporate Plan Custom Integrations:
Custom CRM and ERP integrations included as part of Corporate plan onboarding are covered under the main Terms of Use but also require a Statement of Work (SOW) defining the specific scope and deliverables.
Ownership and Maintenance:
Custom Integrations developed for You are owned by Rexpt unless otherwise specified in the separate agreement. Maintenance and support for Custom Integrations are governed by the separate agreement and may require additional fees.
12.3 Third-Party Service Terms
Your use of any Third-Party Services through integrations is governed by the terms and privacy policies of those Third-Party Services. You are responsible for:
Maintaining valid credentials and authorizations for connected services
Complying with the terms of service of Third-Party Services
Ensuring data shared with Third-Party Services is appropriate
Rexpt is not responsible for the availability, accuracy, or functionality of Third-Party Services.
12.4 Webhook Delivery
For automation integrations using webhooks:
Webhooks are delivered on a best-effort basis
Failed webhook deliveries are retried up to three (3) times with exponential backoff
Persistently failing webhooks are logged for Your review
You are responsible for ensuring Your webhook endpoints are available and responsive
13. Warranties and Disclaimers
13.1 Our Warranties
We warrant that:
The Platform will perform substantially in accordance with the applicable documentation
We will use commercially reasonable efforts to maintain Platform availability
We will implement appropriate security measures to protect Customer Data
13.2 Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
13.3 AI Limitations
You acknowledge and agree that:
AI technology has inherent limitations and may not always perform as expected
AI Agents may occasionally misunderstand or misinterpret caller requests
AI Agents may generate inaccurate or inconsistent responses ("hallucinations") despite implemented guardrails
AI-generated responses should not be considered professional advice (legal, medical, financial, etc.)
You are responsible for reviewing and approving AI Agent configurations and prompts
The accuracy of AI Agent responses depends entirely on the accuracy of the Knowledge Base You provide
Rexpt is not responsible for communications made by Your AI Agent based on inaccurate information You provided
13.4 No Guarantee of Results
We do not guarantee any specific results from Your use of the Platform, including but not limited to increased sales, improved customer satisfaction, or reduced operational costs.
13.5 Pre-built Integration Disclaimer
PRE-BUILT INTEGRATIONS ARE PROVIDED "AS-IS" WITHOUT WARRANTY. REXPT DOES NOT GUARANTEE THAT PRE-BUILT INTEGRATIONS WILL BE AVAILABLE, FUNCTIONAL, ERROR-FREE, OR COMPATIBLE WITH THIRD-PARTY SERVICES. USE OF PRE-BUILT INTEGRATIONS IS AT YOUR OWN RISK.
14. Limitation of Liability
14.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REXPT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
Loss of profits, revenue, or business opportunities
Loss of data or goodwill
Cost of procurement of substitute services
Any damages arising from reliance on AI-generated content or responses
Any damages arising from inaccurate AI Agent communications based on Your Knowledge Base
Any damages arising from Pre-built Integration failures or unavailability
14.2 Cap on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF:
The total Fees paid by You in the twelve (12) months preceding the claim; or
One hundred United States dollars (USD $100)
14.3 Exceptions
The limitations in this Section 14 do not apply to:
Your payment obligations under these Terms
Either party's indemnification obligations
Liability arising from gross negligence or willful misconduct
Liability that cannot be limited under applicable law
14.4 Basis of the Bargain
You acknowledge that the limitations of liability in this Section 14 reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between You and Rexpt.
15. Indemnification
15.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless Rexpt, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Your use of the Platform in violation of these Terms
Your Content or Customer Data
Inaccurate, incomplete, or misleading information in Your Knowledge Base
Communications made by Your AI Agent based on information You provided
Your violation of any applicable law or regulation
Your violation of any third-party rights, including intellectual property rights
Any claims by Your End Users
Your failure to comply with call recording consent requirements
15.2 Indemnification Procedure
We will promptly notify You of any claim subject to indemnification. You shall have the right to control the defense and settlement of such claim, provided that You do not settle any claim in a manner that adversely affects Our rights without Our prior written consent.
16. Term and Termination
16.1 Term
These Terms are effective upon Your acceptance and continue until terminated. Your subscription term is as specified in Your selected subscription plan.
16.2 Termination by You
You may terminate Your subscription at any time through Your Account settings. Upon termination:
Your subscription will remain active until the end of Your current billing period
You will not receive a refund for any unused portion of Your subscription (except as provided in Section 6.6)
Your Account will remain accessible in read-only mode for seven (7) days
After seven (7) days, Your Account resources will be permanently deleted
16.3 Termination by Rexpt
We may terminate or suspend Your Account immediately, without prior notice or liability, if:
You breach any provision of these Terms
You fail to pay Fees when due after the applicable grace period
We are required to do so by law
We determine that Your use poses a security risk or may harm other users
We discontinue the Platform or any material portion thereof
16.4 Effect of Termination
Upon termination:
Your license to use the Platform immediately terminates
You must cease all use of the Platform
We may delete Your Account, Content, and Customer Data according to Our retention policies
Provisions that by their nature should survive termination will survive
16.5 Data Export
Prior to termination, You may request export of Your Customer Data. We will provide reasonable assistance with data export upon request. After Account deletion, Customer Data cannot be recovered.
16.6 Survival
The following Sections survive termination: Definitions, Intellectual Property Rights, Privacy and Data Protection, Warranties and Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.
17. Partner Program
17.1 Partner Program Overview
Rexpt offers a Partner Program for individuals and entities wishing to refer customers or resell the Platform. Participation in the Partner Program requires:
Completion of the Partner application process
Execution of a separate Partner Agreement
Compliance with all applicable laws and regulations
Agreement to the non-compete provisions set forth herein
17.2 Partner Eligibility and Conduct
To participate in the Partner Program, You must:
Complete and submit a Partner application
Be approved by Rexpt
Execute a separate Partner Agreement
Maintain good standing with no violations of these Terms
Partners must NOT:
Engage in any illegal activities
Engage in activities harmful to Rexpt, its reputation, or its customers
Make false, misleading, or unauthorized claims about the Platform
Violate any applicable laws in marketing or promoting the Platform
17.3 Partner Agreement
All Partner Program terms, including but not limited to the following, are governed by a separate Partner Agreement:
Commission percentages and tiers
Minimum payout thresholds
Commission recurrence terms
Hold periods before payout
Payment methods and schedules
Reporting and tracking
The specific terms of Your participation are defined in Your individual Partner Agreement signed on the website or offline.
17.4 Non-Compete Agreement
By participating in the Partner Program, You agree to a non-compete provision for a period of five (5) years from the date of Partner Agreement execution. During this period, You agree not to:
Develop, market, or sell a competing voice AI platform
Solicit Rexpt customers to use competing services
Use Rexpt confidential information to benefit a competitor
This non-compete provision survives termination of the Partner Agreement.
17.5 Referred Customer Ownership
Customers referred through the Partner Program are customers of Rexpt. Upon termination of a Partner Agreement:
Referred customers remain with Rexpt
Partner's access to referred customer information ceases
Pending commissions meeting the minimum threshold will be paid out according to the Partner Agreement
Future commissions on referred customers cease
17.6 Partner Termination
Either party may terminate the Partner relationship according to the terms of the Partner Agreement. Partner termination may occur immediately if:
Partner engages in illegal activities
Partner engages in activities harmful to Rexpt
Partner violates the non-compete provisions
Partner breaches the Partner Agreement
18. White-Label and Reseller Terms
18.1 White-Label Program Overview
Rexpt offers a White-Label program for Partners who wish to rebrand and resell the Platform under their own brand identity. White-Label privileges require:
Minimum volume commitment of ten thousand (10,000) minutes per month
Minimum contract term of twelve (12) months
Execution of a separate White-Label Agreement
Payment monthly or yearly (discount offers available as announced)
18.2 White-Label Agreement
All White-Label terms, including but not limited to the following, are governed by a separate White-Label Agreement:
Pricing and volume discounts
Branding requirements and restrictions
Support responsibilities
Revenue sharing (if applicable)
Technical requirements
Non-compete provisions
The specific terms of Your White-Label arrangement are defined in Your individual White-Label Agreement.
18.3 White-Label Reseller Responsibilities
White-Label Resellers are responsible for:
All customer support for their end customers
Billing and payment collection from their customers
Compliance with applicable laws in their markets
Proper use of the Platform by their customers
Maintaining terms of service and privacy policies for their customers
18.4 End Customer Ownership
Customers acquired by White-Label Resellers through the White-Label program are customers of the Reseller. However:
Rexpt retains the right to contact end customers for Platform-related communications
Rexpt retains the right to reach end customers in the event of Reseller termination or default
Upon termination of the White-Label Agreement, end customer relationships are handled according to the White-Label Agreement terms
18.5 BYOSIP
White-Label Resellers and Enterprise customers may use their own SIP infrastructure (Bring Your Own SIP). When using BYOSIP:
You are responsible for telephony costs and reliability
Rexpt provides voice AI services only
Support is limited to the AI platform components
19. Dispute Resolution
19.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, You agree to first contact Us at support@rxpt.us and attempt to resolve the dispute informally. You agree to allow thirty (30) days for informal resolution before proceeding to mediation or arbitration. Most disputes can be resolved quickly and to Your satisfaction through Our support channels.
19.2 Mediation
If informal resolution is unsuccessful after thirty (30) days, either party may initiate mediation. Mediation shall be conducted by:
Designated Mediator:
Mr. Karan S. Gill - Advocate
SCO 77, SF, Clockton High Street
Omaxe City, New Chandigarh - 140901
India
Mediation shall take place in Chandigarh, India, or via video conference as agreed by the parties. Each party shall bear its own costs for mediation, with mediator fees split equally.
19.3 Binding Arbitration
If mediation is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or Your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) or JAMS in accordance with their then-current rules.
Arbitration Terms:
Seat of Arbitration: Wilmington, Delaware, United States
Governing Rules: AAA Commercial Arbitration Rules or JAMS Comprehensive Arbitration Rules
Number of Arbitrators: One (1)
Language: English
Award: Final and binding, enforceable in any court of competent jurisdiction
Either party may seek injunctive or other equitable relief in court for matters related to intellectual property rights or unauthorized access to the Platform without first pursuing arbitration.
19.4 Class Action Waiver
YOU AND REXPT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
19.5 Opt-Out Right
You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@rxpt.us within thirty (30) days of Your first acceptance of these Terms. If You opt out, all other provisions of these Terms will continue to apply.
19.6 Small Claims Exception
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.
20. General Provisions
20.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
20.2 Jurisdiction
Subject to the arbitration provisions in Section 19, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Delaware, United States, and You consent to the personal jurisdiction of such courts.
20.3 Entire Agreement
These Terms, together with the Privacy Policy, any applicable Partner Agreement, White-Label Agreement, Enterprise Agreement, Statement of Work, and any additional terms incorporated by reference, constitute the entire agreement between You and Rexpt regarding the Platform and supersede all prior agreements and understandings.
20.4 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
20.5 Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by Rexpt to be effective.
20.6 Assignment
You may not assign or transfer these Terms or Your rights hereunder without Our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this Section is void.
20.7 Force Majeure
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, pandemic, epidemic, or interruption of telecommunications or internet services.
20.8 Notices
We may provide notices to You through the Platform, by email to the address associated with Your Account, or by other reasonable means. Notices to Rexpt should be sent to:
Rexpt Corp.
Attn: Legal Department
c/o Gust Delaware, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
Sussex County, United States
Email: legal@rxpt.us
Notices are effective upon receipt or, for email, upon confirmed delivery.
20.9 Relationship of the Parties
These Terms do not create any partnership, joint venture, agency, or employment relationship between You and Rexpt. Neither party has authority to bind the other or to incur any obligation on the other's behalf.
20.10 Third-Party Beneficiaries
These Terms are for the benefit of Rexpt and You only. There are no third-party beneficiaries except as expressly stated herein.
20.11 Export Compliance
The Platform may be subject to export laws and regulations of the United States and other jurisdictions. You agree to comply with all applicable export and re-export restrictions.
20.12 Government Users
If You are a government entity, additional terms may apply. Contact Us at legal@rxpt.us for government-specific licensing information.
20.13 Language
These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.
21. Contact Information
If You have any questions about these Terms of Use, please contact Us at:
Rexpt Corp.
c/o Gust Delaware, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
Sussex County, United States
Legal Inquiries: legal@rxpt.us
General Support: support@rxpt.us
Website: https://rxpt.us
Acknowledgment
BY CREATING AN ACCOUNT, CLICKING "I AGREE," OR OTHERWISE ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.
You further acknowledge that:
You understand that AI technology has limitations and may produce inaccurate responses
You are solely responsible for the accuracy of Your Knowledge Base
You accept responsibility for all communications made by Your AI Agent
Pre-built Integrations are provided AS-IS without warranty
Dispute resolution is subject to mediation in India followed by arbitration in Delaware, USA
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