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Legal Website and Service Terms and Conditions Last updated: May 2026 1. Introduction and Acceptance of Terms 1.1 This website, accessible at morphed.io (the “Site”), and the Morphed Intelligence platform (the “Service”) are owned and operated by Morphed Proprietary Limited (registration no. 2020/707905/07), a private company incorporated in the Republic of South Africa (“Morphed”, “we” or “us”, and “our” will be similarly construed). 1.2 Please read these Terms and Conditions (“Terms”) carefully before accessing the Site or using the Service. By accessing the Site and/or using the Service, you agree to be legally bound by these Terms. If you do not agree to any part of these Terms, you must immediately cease using the Site and the Service. 1.3 You represent and warrant that you are lawfully able to enter into binding contracts. If you are accessing the Site or using the Service on behalf of a legal entity: (a) all references to you in these Terms are to that entity; and (b) you represent and warrant that you have the authority to bind that entity to these Terms. 1.4 We reserve the right to amend these Terms from time to time. We shall notify you of material changes by posting the updated Terms on the Site, updating the “Last Updated” date, and, where practicable, by sending notice to your registered email address. Your continued use of the Site and/or the Service following the posting of amended Terms constitutes your acceptance of those amendments. If you do not agree to any amended Terms, you must cease using the Site and the Service. 1.5 These Terms govern your use of the Site and the Service (including any free trial or paid subscription). Morphed may, from time to time, enter into a separate written agreement with you in respect of the Service or any part thereof (a “Bespoke Agreement”). In the event of any inconsistency between these Terms and a Bespoke Agreement, the Bespoke Agreement shall prevail to the extent of the inconsistency only, and these Terms shall continue to apply in all other respects, unless expressly provided otherwise in the Bespoke Agreement. 2. Definitions In these Terms, unless the context indicates otherwise: “AI Output” means any content, analysis, report, recommendation, blueprint, audit or other material generated by the Service using artificial intelligence or machine-learning models; “Applicable Laws” means all laws, statutes, regulations, codes of practice, and orders applicable to a party’s obligations under these Terms, which may (if applicable) include (without limitation) the South African Consumer Protection Act 68 of 2008 (“CPA”), the South African Protection of Personal Information Act 4 of 2013 (“POPIA”), the South African Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the EU General Data Protection Regulation (“GDPR”), section 3 of the United Kingdom’s European Union (Withdrawal) Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019, (collectively, the “UK GDPR”), and the California Consumer Privacy Act (“CCPA”); “Bespoke Agreement” means any separate written agreement entered into between you and Morphed in respect of the Service or any part thereof, as contemplated by section 1.5; “Content” means any text, data, images, software, algorithms, audio, video, files, methodologies, frameworks or other material; “Morphed Content” means all Content owned by or licensed to Morphed, including the Site, the Service, and all associated software, algorithms, models, documentation and intellectual property; “Personal Information” has the meaning ascribed to it in POPIA, and includes “personal data” as defined in the GDPR and UK GDPR where those instruments apply; “Subscription Based Services” means ongoing, retainer type services provided to you for a fixed period; “Subscription Period” means each monthly or other applicable period for which you subscribe to a Subscription Based Service; “Third-Party Services” means any websites, applications, APIs, platforms or services provided by third parties that are integrated with, or accessible through, the Site or the Service; “User Content” means all Content submitted, uploaded, or otherwise provided by you to the Site or the Service, including any data, methodologies, frameworks and inputs used in connection with the Service. 3. Description of the Service 3.1 Morphed Intelligence is an AI-powered strategic platform that provides business intelligence, analytics and automation services. The Service leverages artificial intelligence and machine-learning models to generate insights, audits, blueprints and strategic recommendations for its users. 3.2 The Service may include, without limitation: (a) AI-generated strategic audits, blueprints, and business recommendations; (b) integration with third-party platforms (including CRM systems) via APIs and OAuth; (c) content management, methodology enforcement, and collaboration tools; and (d) customer portal access and reporting dashboards. 3.3 We may update, modify, or discontinue features of the Service from time to time. We shall use reasonable endeavours to notify you of any material changes to the Service. 4. Account Registration and Security 4.1 To access the Service, you are be required to create an account and provide accurate, complete and current information. You are responsible for maintaining the confidentiality of your account credentials, including any API keys, OAuth tokens or passwords. 4.2 You must notify us immediately at [email protected] of any unauthorised access to, or use of, your account. You are responsible for all activities that occur under your account, whether or not authorised by you. 4.3 We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used in breach of these Terms, or poses a security risk to the Service or other users. 5. Acceptable Use You may use the Site and the Service only for lawful purposes and in accordance with these Terms and all Applicable Laws. You are responsible for ensuring that any person who accesses the Site or the Service through your account or internet connection is aware of, and complies with, these Terms. 6. Prohibited Uses 6.1 You must not, and must not permit any third party to: (a) use the Site or the Service for any purpose that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful activity; (b) introduce any virus, trojan, worm, logic bomb, spyware or other malicious or technologically harmful material to the Site or the Service; (c) attempt to gain unauthorised access to the Site, the Service, the server on which the Site is stored, or any server, computer, database or network connected to the Site; (d) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, algorithms or underlying models of any part of the Service; (e) use automated systems, bots, scrapers or similar tools to access the Service beyond normal usage, or to extract data or AI Outputs in bulk; (f) use the Service to generate content that is defamatory, obscene, threatening, discriminatory or otherwise unlawful; (g) attempt to circumvent, disable or interfere with any safety measures, content filters, rate limits or access controls implemented in the Service; (h) use AI Outputs in a manner that misrepresents them as human-generated where such representation would be misleading or unlawful; (i) use the Service to develop competing AI products or services, or to train third-party machine-learning models using AI Outputs; (j) reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or the Service without our express prior written consent; or (k) access, interfere with, damage or disrupt the Site, the Service or any equipment, network or software used in their provision. 6.2 You are responsible for any violation of these Terms by any person using the Site or the Service with your permission, or using your account without your authorisation where such unauthorised access results from your failure to safeguard your account credentials. 7. AI Outputs 7.1 The Service utilises artificial intelligence and machine-learning models to generate AI Outputs. You acknowledge and agree that: (a) AI Outputs are generated by automated processes and may contain errors, inaccuracies or omissions. Morphed does not warrant or represent that any AI Output is accurate, complete, reliable, current or fit for any particular purpose; (b) AI Outputs do not constitute professional advice (whether legal, financial, tax or otherwise) and should not be relied upon as a substitute for independent professional judgment. You are solely responsible for evaluating and verifying AI Outputs before acting upon them; (c) AI models may produce different outputs for the same or similar inputs, and the quality or nature of AI Outputs may vary over time as models are updated or retrained; (d) Morphed shall not be liable for any loss, damage or harm arising from your reliance on, or use of, any AI Output; and (e) you are solely responsible for determining the suitability of any AI Output for your intended purpose and for any decisions or actions taken on the basis of AI Outputs. 7.2 Morphed does not guarantee that the Service will be free from bias, and you acknowledge that AI models may reflect biases present in training data. Morphed shall use reasonable endeavours to identify and mitigate such biases but makes no warranty in this regard. 8. Intellectual Property Morphed’s Intellectual Property 8.1 The Site and the Service, including all Morphed Content, software, algorithms, AI models, user interfaces, designs and documentation are the exclusive property of Morphed or its licensors and are protected by copyright, trademark, trade secret, patent and other intellectual property laws of South Africa and international treaties. 8.2 Subject to your compliance with these Terms, Morphed grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Site and the Service for your internal business purposes during the term of your subscription or use. 8.3 All trademarks, logos and service marks (“Marks”) displayed on the Site are the property of Morphed or their respective owners. You may not use any Marks without the prior written consent of the owner. User Content and Inputs 8.4 You retain all intellectual property rights in your User Content. By submitting User Content to the Service, you grant Morphed a non-exclusive, worldwide, royalty-free licence to use, process, store, and display your User Content solely for the purpose of providing and improving the Service to you. AI Outputs 8.5 As between you and Morphed, you shall own any rights that may subsist in AI Outputs generated specifically for you through your use of the Service, subject to the following: (a) Morphed retains all rights in the underlying AI models, algorithms, methodologies and training data used to generate AI Outputs (excluding any User Content used for such purpose); (b) AI Outputs may be similar or identical to outputs generated for other users, and Morphed shall have no obligation to ensure the uniqueness of any AI Output; and (c) ownership of AI Outputs is subject to applicable intellectual property laws, which may not recognise copyright or other rights in content generated solely by artificial intelligence without human creative input. Morphed makes no warranty as to the protectability of AI Outputs under any intellectual property regime. 8.6 You must not upload or submit any User Content that infringes the intellectual property rights of any third party, breaches any obligation of confidentiality, or otherwise violates any Applicable Law (“Content Standards”). 9. Data Privacy and Protection 9.1 Morphed is committed to protecting your Personal Information in accordance with POPIA, the GDPR, UK GDPR and other relevant data protection legislation as may be applicable from time to time. Our processing of Personal Information is governed by our Privacy Policy, available on the Site, which forms part of these Terms. 9.2 For the purposes of POPIA, Morphed acts as a “responsible party” in respect of Personal Information collected directly from you. Where we process Personal Information on your behalf in connection with the Service, we act as an “operator” and the terms of our data processing agreement shall apply. 9.3 You have the right to access, correct, delete, object to the processing of, and request the portability of your Personal Information, as provided under POPIA (and, where applicable, the GDPR and other Applicable Laws). To exercise these rights, please contact us at the details set out in clause 26 below. 9.4 Your data is logically isolated from the data of other users through our multi-tenant architecture. Morphed implements appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction, in accordance with section 19 of POPIA and article 32 of the GDPR and UK GDPR. AI Model Training and Data Use 9.5 By default, Morphed does not use your User Content or Personal Information to train, retrain or improve its AI models. Any such use shall only occur: (a) with your prior, specific, informed and voluntary consent, obtained in accordance with POPIA (and, where applicable, the GDPR or UK GDPR); (b) after data has been anonymised or aggregated in a manner that prevents identification of any individual or entity; or (c) where otherwise permitted by Applicable Laws. 9.6 Where you have consented to the use of your data for AI model training, you may withdraw such consent at any time by contacting us at the details set out in clause 26 below. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to withdrawal. 9.7 Where users are located in the European Economic Area, the United Kingdom or jurisdictions subject to the CCPA or comparable legislation, Morphed shall comply with additional obligations under those frameworks to the extent applicable, including (where required) conducting data protection impact assessments, appointing representatives and responding to data subject access requests within the prescribed timeframes. 10. Pricing and Payment 10.1 Access to the Service is subject to payment of the applicable fees, as set out on our Pricing page at www.morphed.io or as otherwise agreed in a Bespoke Agreement. All prices are stated in United States Dollars (USD) unless otherwise indicated and are inclusive of value-added tax (VAT) where applicable. 10.2 Payments are processed via our third-party payment provider(s) from time to time (currently Paystack). By providing your payment details, you authorise Morphed (or its payment processor) to charge the applicable fees. You are responsible for ensuring that your payment information is accurate and current. 10.3 Morphed reserves the right to adjust its fees from time to time. We shall provide you with at least 30 days’ written notice of any fee increase, which shall take effect from the commencement of the next Subscription Period following the notice period in the case of Subscription Based Services. 11. Subscription Terms and Cancellation 11.1 Subscriptions for Subscription Based Services are for a fixed Subscription Period as set out in the relevant Service description. Your subscription will automatically renew for successive Subscription Periods unless you cancel at least 5 business days prior to the expiry of the then-current Subscription Period. 11.2 You may cancel your subscription at any time by contacting us at [email protected]. Cancellation will take effect at the end of the then-current Subscription Period, and no refund will be issued for any unused portion of the Subscription Period, unless otherwise required by Applicable Laws. 11.3 A record of each transaction will be sent to your registered email address. 12. Service Availability 12.1 Morphed shall use commercially reasonable endeavours to maintain an uptime of 99.9% for the Service. However, we do not warrant uninterrupted, error-free or secure access to the Service. 12.2 We may perform scheduled maintenance with reasonable advance notice and may, in exceptional circumstances, perform unscheduled maintenance without notice where necessary to address urgent security or operational issues. 12.3 The availability and performance of the Service may be affected by factors outside Morphed’s control, including the availability of Third-Party Services (such as API providers, cloud infrastructure and AI model providers). Morphed shall not be liable for any unavailability or degradation of the Service caused by such factors. 13. Third-Party Services 13.1 The Site and the Service may integrate with, or contain links to, Third-Party Services. Your use of any Third-Party Service is at your own risk and is subject to the terms and conditions of the relevant third-party provider. Morphed is not responsible for, and makes no representations or warranties in respect of, any Third-Party Service, including its availability, accuracy, privacy practices, or content. 13.2 The inclusion of any link to, or integration with, a Third-Party Service does not imply endorsement, approval or sponsorship by Morphed of that Third-Party Service. 14. Linking to the Site You may link to the home page of the Site from a website owned by you, provided that: (a) you do so in a fair and legal manner; (b) you do not suggest any form of association, approval or endorsement on our part where none exists; (c) you do not frame the Site on any other website; and (d) we reserve the right to withdraw linking permission at any time without notice. 15. Compliance with Laws You represent and warrant that your use of the Site and the Service is, and shall at all times be, in compliance with all Applicable Laws. Without limiting the foregoing, you shall: (a) comply with all applicable anti-bribery and anti-corruption laws, including (where applicable) the Prevention and Combating of Corrupt Activities Act 12 of 2004 (South Africa), the US Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010; (b) comply with all applicable export control and trade sanctions laws; (c) comply with all privacy and data protections laws; and (d) not use the Site or the Service in any manner that would expose Morphed to liability or penalties under any Applicable Laws. 16. Indemnification You agree to indemnify, defend and hold harmless Morphed and its directors, officers, employees, contractors and agents from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Site or the Service (including any AI Outputs); (b) your breach of these Terms or violation of any Applicable Laws; (c) any User Content that you submit, upload or otherwise make available through the Service; or (d) any third-party claim arising from your use of AI Outputs in breach of these Terms or Applicable Laws. 17. Disclaimer of Warranties 17.1 To the maximum extent permitted by Applicable Laws, the Site, the Service, all Morphed Content, and all AI Outputs are provided on an “as is” and “as available” basis, without warranties or representations of any kind, whether express, implied or statutory, including (without limitation) any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, availability or non-infringement. 17.2 Morphed does not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure or error-free; (c) the results obtained from the use of the Service (including AI Outputs) will be accurate, reliable or complete; or (d) any errors in the Service will be corrected. 17.3 Nothing in these Terms is intended to exclude or limit any rights or warranties that cannot be excluded or limited under any Applicable Laws. 18. Limitation of Liability 18.1 To the maximum extent permitted by Applicable Laws, Morphed shall not be liable for any indirect, incidental, special, consequential or punitive damages, including (without limitation) loss of income, profits, revenue, data, business, goodwill, anticipated savings or business opportunity, howsoever arising and whether in contract, delict (tort), statute or otherwise. 18.2 Without prejudice to clause 18.1, Morphed’s total aggregate liability to you under or in connection with these Terms (whether in contract, delict, statute, or otherwise) shall not exceed the total fees paid by you to Morphed in the 12 months immediately preceding the event giving rise to the claim. 18.3 Without prejudice to the generality of the foregoing, Morphed shall not be liable for any loss, damage or harm arising from: (a) your reliance on AI Outputs; (b) decisions made on the basis of AI Outputs; (c) any distributed denial-of-service attack, virus or other harmful material affecting the Site; or (d) the unavailability or degradation of any Third-Party Service. 18.4 Nothing in these Terms shall exclude or limit Morphed’s liability for: (a) death or personal injury caused by Morphed’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under Applicable Laws. 19. Suspension and Termination 19.1 We may, in our sole discretion, suspend or terminate your access to the Site and/or the Service, in whole or in part, without prior notice, if we reasonably believe that: (a) you have breached any provision of these Terms, including (without limitation) any breach of clause 6; (b) your use of the Service poses a security risk or may cause harm to other users, Morphed or any third party; or (c) your account is required to be suspended or terminated by Applicable Laws or a court order. 19.2 Upon termination of your account: (a) your licence to use the Site and the Service shall immediately cease; (b) you must cease all use of the Site and the Service; and (c) we shall delete your data in accordance with our Privacy Policy and data retention schedule, subject to any legal obligations requiring us to retain certain data. 19.3 Clauses 7 (AI-Generated Outputs), 8 (Intellectual Property), 9 (Data Privacy and Protection), 16 (Indemnification), 17 (Disclaimer of Warranties), 18 (Limitation of Liability), 23 (Governing Law and Jurisdiction), 24 (Dispute Resolution) and 25 (General Provisions) shall survive termination of these Terms. 20. Electronic Communications By using the Site or the Service, you consent to receiving electronic communications from Morphed, including by email and by notices posted on the Site. You agree that electronic communications from Morphed satisfy any legal requirement that such communications be in writing. 21. Consumer Protection and Regulatory Savings 21.1 The Service is intended for business-to-business use. Morphed’s customers will generally not constitute “consumers” as defined in the CPA or fall within the scope of the consumer protection provisions of the ECTA. Accordingly, the parties acknowledge that these Terms are drafted on the basis that the CPA and the consumer protection provisions of ECTA do not apply to the transactions contemplated herein. 21.2 Notwithstanding clause 21.1, to the extent that any transaction under these Terms is found to fall within the scope of the CPA, the ECTA, or any other applicable consumer protection legislation, nothing in these Terms is intended to exclude, limit or contravene any rights conferred upon you by such legislation. Any provision of these Terms that conflicts with such mandatory statutory rights shall be severed or read down to the extent of the inconsistency. 22. International Users 22.1 Morphed operates from the Republic of South Africa. If you access the Site or use the Service from outside South Africa, you do so at your own initiative and are responsible for compliance with the laws of your jurisdiction. 22.2 Morphed makes no representation that the Site or the Service is appropriate, available or lawful for use in any particular jurisdiction. Where users are located in the European Economic Area, the United Kingdom, or states subject to the CCPA, the additional provisions of clause 9.7 shall apply. 22.3 To the extent that a mandatory provision of the law of your jurisdiction confers rights upon you that cannot be excluded by contract, nothing in these Terms shall be interpreted as excluding or limiting those rights. 23. Governing Law and Jurisdiction 23.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of South Africa. 23.2 Subject to clause 24 below, the parties submit to the exclusive jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg (or such other division as may be appropriate), for the resolution of any dispute arising under or in connection with these Terms. 24. Dispute Resolution 24.1 The parties shall attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation within 20 business days of written notice of the dispute being given by one party to the other. 24.2 If the dispute is not resolved through negotiation within the period specified in clause 24.1, either party may refer the dispute to mediation administered by the Arbitration Foundation of Southern Africa (AFSA) or such other mediation body as the parties may agree. 24.3 If the dispute is not resolved through mediation within 30 business days of the mediator’s appointment, either party may institute legal proceedings in accordance with clause 23.2. 24.4 Nothing in this clause 24 shall prevent either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction. 25. General Provisions 25.1 Entire Agreement. These Terms (together with the Privacy Policy, any applicable data processing agreement, and any Bespoke Agreement) constitute the entire agreement between you and Morphed in respect of the subject matter hereof and supersede all prior agreements, understandings, representations, and communications, whether oral or written. 25.2 Severability. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. 25.3 No Waiver. The failure of Morphed to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by Morphed. 25.4 Assignment. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without Morphed’s prior written consent. Morphed may assign its rights and obligations under these Terms to any affiliate or successor entity without your consent. 25.5 Force Majeure. Morphed shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond its reasonable control, including (without limitation) natural disasters, war, terrorism, pandemic, government action, power failure, internet or telecommunications failure, or failure of Third-Party Services. 25.6 No Partnership. Nothing in these Terms shall be construed as creating any partnership, joint venture, employment or agency relationship between you and Morphed. 25.7 Language. These Terms are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail. 25.8 Notices. All notices under these Terms shall be in writing and shall be deemed to have been duly given when sent by email to: (a) in the case of notices to Morphed, [email protected]; and (b) in the case of notices to you, the email address associated with your account. 26. Company Information Full name: Morphed Proprietary Limited Legal status: A private company incorporated in the Republic of South Africa Director: Graeme Wilson VAT registration number: N/A Physical address: 5 Ashford Road, Parkwood, South Africa, 2193 Telephone number: +27 74 101 3664 Website: www.morphed.io Email: [email protected]