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Privacy Policy
Last updated: February 26, 2026
Tikk, sole proprietorship located at Korte Werf 17, 8970 Poperinge, Belgium — VAT number 1034.870.630 ("Tikk", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process and protect your personal data when you use our website and Platform.
This Policy is drafted in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection legislation.
1. Who is Responsible for Your Data?
Tikk acts as the data controller when processing your personal data as a website visitor or user of our Platform.
Contact Details:
Tikk
Korte Werf 17, 8970 Poperinge, Belgium
VAT: 1034.870.630
Email: [email protected]
For data protection inquiries: [email protected]
2. What Personal Data Do We Collect?
We may collect and process the following categories of personal data:
Identification data: First name, last name, email address, profile picture, username
Account data: Login credentials (encrypted), user preferences, availability settings, pricing information
Meeting data: Meeting requests, descriptions, duration, payment amounts, meeting status
Calendar data: Calendar integration tokens, availability schedules, timezone information
Payment data: Billing details and transaction history processed by Mollie (we do not store full payment card details)
Technical data: IP address, browser type, device data, operating system
Usage data: Pages visited, features used, login times, interaction metrics
Communication data: Support tickets, emails, feedback
We do not intentionally collect special categories of personal data (e.g., race, health, religion).
3. How Do We Collect Your Data?
Your data is collected through:
When you create an account on the Tikk Platform
When you create or respond to meeting requests
When you connect your calendar or other integrations
When you make or receive payments through the Platform
When you contact us via support or email
When you visit our website (through cookies and analytics)
4. Why Do We Process Your Data and on What Legal Basis?
Provide Platform Services
Purpose: Enable meeting requests, scheduling and payments
Legal basis: Contractual necessity
Calendar Integration
Purpose: Sync availability and prevent double bookings
Legal basis: Contractual necessity
Payment Processing
Purpose: Process payments between users
Legal basis: Contractual necessity
Customer Support
Purpose: Respond to inquiries and resolve issues
Legal basis: Legitimate interest
Product Improvement
Purpose: Improve user experience and Platform features
Legal basis: Legitimate interest
Security and Fraud Prevention
Purpose: Protect the Platform and users from abuse
Legal basis: Legal obligation / Legitimate interest
Legal Compliance
Purpose: Comply with tax, accounting and other legal obligations
Legal basis: Legal obligation
Marketing Communications
Purpose: Send newsletters and product updates
Legal basis: Consent (where required)
5. With Whom Do We Share Your Data?
We may share your data with:
Payment processors: Mollie (EU-based) processes payments on our behalf
Calendar services: Google Calendar, Microsoft Outlook, Apple iCloud or other calendar providers you connect (processed according to their privacy policies)
Hosting providers: EU-based providers in Frankfurt, Germany to store and process data securely
Email services: To send transactional emails (meeting confirmations, payment receipts)
Professional advisors: Legal, financial or auditing advisors when necessary
Authorities: When legally required (e.g., for tax compliance or fraud investigation)
We do not sell or rent your personal data to third parties.
For transfers outside the EEA (Resend, Google, Microsoft, Apple), we rely on Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Data Storage & International Transfers
Your Data Stays in the EU
All your data is stored exclusively on servers located in EU Central (Frankfurt, Germany). Your personal data does not leave the European Economic Area.
While our primary infrastructure is EU-based, some service providers (such as email delivery or calendar integrations) may process data outside the EEA. When this occurs, we ensure appropriate safeguards are in place:
Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs) approved by the European Commission
Other legally approved transfer mechanisms
7. How Long Do We Keep Your Data?
We retain personal data only as long as necessary for the purposes described in this Policy:
Account and Platform Data
Duration of account + up to 6 months
Payment and Transaction Data
7 years (legal requirement)
Support Communications
2 years after resolution
Analytics and Usage Data
Up to 26 months (unless aggregated and anonymized)
You may request earlier deletion, unless we are legally obliged to retain the data.
8. What Rights Do You Have?
Under GDPR, you have the following rights:
Right of access: Obtain confirmation and a copy of your data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data in certain circumstances
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time for processing based on consent
You can exercise these rights by contacting us at [email protected]. We will respond to your request within 30 days.
Data Protection Authority
You have the right to lodge a complaint with your local data protection authority. For Belgium:
Data Protection Authority
Rue de la Presse 35
1000 Brussels, Belgium
Email: [email protected]
Website: gegevensbeschermingsautoriteit.be
9. How Do We Protect Your Data?
We implement appropriate technical and organizational security measures, including:
Encryption of data in transit (TLS/SSL) and at rest
Secure hosting in EU Central (Frankfurt) with reputable providers
Access controls and authentication mechanisms (including two-factor authentication)
Activity logging and monitoring for unauthorized access attempts
Regular security assessments and vulnerability testing
Encrypted password storage
Regular backups and disaster recovery procedures
Staff access on a need-to-know basis only
You are responsible for maintaining the security of your account credentials. We cannot be held liable for unauthorized access resulting from compromised credentials due to user negligence.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Belgian Data Protection Authority within 72 hours of becoming aware of the breach (GDPR Art. 33). Where the breach is likely to result in a high risk to you, we will also notify you directly without undue delay (GDPR Art. 34).
10. Cookies and Tracking
We use only essential cookies necessary for the Platform to function properly:
Strictly Necessary Cookies: Required for authentication, security basic platform functionality
Functional Cookies: Remember your preferences and settings
We do not use third-party analytics or advertising cookies. Disabling essential cookies may limit platform functionality.
11. Children's Privacy
The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.
12. Automated Decision-Making and Profiling
We do not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on you (GDPR Art. 22). Any decisions that affect your access to the Platform are made with human involvement.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Material changes will be communicated via email or Platform notification where legally required.
Contact
For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact us through our support channels or via email.
If you have concerns about how we handle your data, you may also contact your local data protection authority.