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Terms and Conditions
Terms of Service
Please read this Terms of Service ("Terms," "Terms of Service") carefully before using Gravityforms.com and its subdomains, Gravityflow.io and its subdomains, Gravitysmtp.com and its subdomains, Gravity.com and its subdomains, and Gravityapi.com (collectively, the "Application" or "our websites") operated by Rocketgenius, Inc., a corporation formed in Virginia, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability.
By accepting these Terms, making a purchase, or using any Products and Support provided by us, you represent that you are of legal age and have the authority to bind yourself or your organization to these Terms, and any exhibits or documents referenced herein, which are part of these Terms as if set forth herein.
Rocketgenius, Inc. hereby grants you a non-exclusive, limited license to use the Gravity Forms plugin, the Gravity Flow plugin, the Gravity SMTP plugin, and other associated add-on products developed by Rocketgenius, Inc. (collectively, the "Products"). This license is granted in accordance with the Terms outlined herein.
Your access to and use of the Application is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Application.
By accessing or using the Application, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Application.
Our offers and pricing
We offer digital products on this Application. Product pricing varies by license level and product. Current pricing is available at:
https://www.gravityforms.com/pricing/
https://www.gravityflow.io/pricing/
Pricing is subject to change. We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on our websites.
Cancellation policy
You may cancel your license at any time via your account on the Licenses Page at https://www.gravityforms.com/my-account/licenses/. You will continue to have access to automatic updates, documentation, and support until the listed expiry date of your license.
Once canceled, a license cannot be renewed or upgraded. No full or partial refund will be provided for any license canceled before the end of that license's term, except in accordance with our Refund Policy.
A canceled license can be restarted before it expires using the option provided on the Licenses Page.
We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on canceling your purchase. We will issue you a refund of the full purchase price that you paid if we cancel your purchase.
Refund policy
We offer refunds on purchases made of the digital products offered on our Application. To qualify for a refund, you must submit your request within 30 days of your purchase date via your account on the Licenses Page at https://www.gravityforms.com/my-account/licenses/.
Please review our full Refund Policy at https://www.gravityforms.com/refund-policy/ before requesting a refund. We will consider refund requests in accordance with the terms of our Refund Policy, as determined in our sole discretion.
A refunded license is immediately terminated. Please note that we reserve the right to change or modify the current refund policy with no prior notice.
Subscriptions
This Application features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is 1 year.
There is no minimum purchase required to qualify for the subscription.
At the end of the initial subscription, the subscription will be auto-renewed for successive twelve-month periods unless prior to the renewal date: (i) you cancel your license by disabling auto-renewal via your account; (ii) you transfer your license in accordance with these Terms; (iii) your payment cannot be successfully processed; (iv) your payment is subject to a chargeback or other fraud process; (v) you request a refund in accordance with our Refund Policy; or (vi) we cancel or suspend your license.
No Warranty on Purchases
When you purchase a subscription on the Application, your subscription will automatically renew every 1 year. We will automatically renew your subscription by using the payment method on file until you cancel your subscription.
You may cancel the automatic renewals of your subscription via your account on the Licenses Page at https://www.gravityforms.com/my-account/licenses/. Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date.
The cancellation of the automatic renewal of your subscription will become effective immediately. You will continue to have access to updates and support until the listed expiry date of your license.
Remedies
You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. This remedy is intended to be your sole and exclusive remedy for any breach of this Terms of Service as it relates to your purchase.
AUTOMATIC RENEWALS OF SUBSCRIPTIONS
WHEN YOU PURCHASE A SUBSCRIPTION ON THE APPLICATION, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY 1 YEAR. WE WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION BY USING THE PAYMENT METHOD ON FILE UNTIL YOU CANCEL YOUR SUBSCRIPTION.
YOU MAY CANCEL THE AUTOMATIC RENEWALS OF YOUR SUBSCRIPTION VIA YOUR ACCOUNT ON THE APPLICATION. PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE THE ITEMS OR SERVICES PROVIDED BY THE SUBSCRIPTION ON YOUR CANCELLATION EFFECTIVE DATE.
THE CANCELLATION OF THE AUTOMATIC RENEWAL OF YOUR SUBSCRIPTION WILL BECOME EFFECTIVE IMMEDIATELY.
Accounts
When you create an account on our Application, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Application.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Application or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us.
Comments and uploading content
By submitting a comment or uploading content onto this Application, you grant Rocketgenius a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish and distribute the comment or content. When you make a comment or upload any content onto this Application, you agree that such comment or content may be viewed by other parties and it is your responsibility to ensure that the comment or content does not contain any confidential or proprietary information. You are also responsible for ensuring that your content or comment does not violate any laws, rules or regulations. We reserve the right to remove any content or comment at any time in our sole discretion.
Prohibited uses
You agree that you will use this Application in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Application. You agree that you will not perform any of the following prohibited uses:
Impersonating or attempting to impersonate Rocketgenius or its employees, representatives, subsidiaries or divisions;
Misrepresenting your identity or affiliation with any person or entity;
Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Application, or which, as determined in our sole discretion, may harm us or the users of this Application or expose us or other users to liability;
Using the Application in any manner that could disable, overburden, damage or impair the Application or interfere with another party’s use of the Application;
Using any robot, spider or other similar automatic technology, process or means to access or use the Application for any purpose, including monitoring or copying any of the material on this Application;
Using any manual process or means to monitor or copy any of the material on this Application or for any other unauthorized purpose;
Using any device, software, means or routine that interferes with the proper working of the Application, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Application, the server(s) on which the Application is stored, or any server, computer or database connected to the Application;
Attempting to attack or attacking the Application via a denial-of-service attack or a distributed denial-of-service attack;
Otherwise attempting to interfere with the proper working of the Application;
Using the Application in any way that violates any applicable federal, state or local laws, rules or regulations.
NO WARRANTY ON APPLICATION
THIS APPLICATION IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS APPLICATION, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
Availability, errors and inaccuracies
We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Application. We may experience delays in updating information on this Application and in our advertising on other websites. The information, products and services found on the Application may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Application. The inclusion or offering of any product or service on this Application does not constitute an endorsement or recommendation of such product or service by us.
DAMAGES AND LIMITATION OF LIABILITY
IN NO EVENT SHALL ROCKETGENIUS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS APPLICATION OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS APPLICATION, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS APPLICATION; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS APPLICATION, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF ROCKETGENIUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF ROCKETGENIUS ARISING OUT OF OR RELATING TO THIS APPLICATION, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY ROCKETGENIUS FROM YOU.
THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF ROCKETGENIUS .
IF, DESPITE THE LIMITATION ABOVE, ROCKETGENIUS IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF ROCKETGENIUS WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO ROCKETGENIUS IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS APPLICATION.
Links to third party websites
This Application may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Application or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Intellectual property and DMCA notice and procedure for intellectual property infringement claims
All contents of this Application are © 2009 - 2026 Rocketgenius or third parties. All rights reserved. Unless specified otherwise, this Application and all content and other materials on this Application including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Rocketgenius and are either registered trademarks, trademarks or otherwise protected intellectual property of Rocketgenius or third parties in the United States and/or other countries.
If you are aware of a potential infringement of our intellectual property, please contact Kevin Flahaut at support@rocketgenius.com.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Application infringes on the copyright, trademark or other intellectual property rights of any person or entity.
If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
Your name, email, address and telephone number; and
A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.
Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Application.
You may submit your claim to us by contacting us at:
Rocketgenius
Travis Totz
support@rocketgenius.com
1620 Centerville Turnpike, Suite 102
Virginia Beach VA 23464-6500
United States
Governing law, severability, dispute resolution, venue and class action waiver
These Terms shall be governed and construed in accordance with the laws of the state of Virginia, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Application, and supersede and replace any prior agreements we might have had with you regarding the Application.
Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Norfolk County, Virginia.
YOU AND ROCKETGENIUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
Changes to Terms of Service
We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service.
Questions
If you have any questions about our Terms of Service, please contact us at contact@gravityforms.com.
Plugin Licensing
Gravity Forms and the Software License are licensed under and subject to the terms set forth in the GNU General Public License (http://www.gnu.org/licenses/gpl-3.0.txt).
License Details
Your initial purchase includes a twelve-month subscription for Updates and Support ("Initial Subscription"). At the end of the Initial Subscription, the subscription for Updates and Support will be auto-renewed for successive twelve-month periods (each a "Renewal Subscription" and, together with the Initial Subscription, the "License") unless canceled or terminated in accordance with these Terms.
The License is provided at the level purchased and in accordance with the descriptions for the purchased license level set forth at https://docs.gravityforms.com/gravity-forms-license-types/, which may be amended from time to time in our sole discretion.
Downgrades: Downgrades from one license type to another are prohibited.
Upgrades: Upgrades from one license type to another are permitted. Upgrades take effect immediately and may either maintain the current-license expiration date, or may extend the then current-license for twelve months from the date of upgrade. Refer to the dialog presented before finalizing the upgrade transaction to determine the license term. You may upgrade your license by paying a prorated amount of the upgraded license's price. The prorated amount is calculated at checkout and based on multiple factors, including the type of upgrade, the remaining term of the license at the time of the upgrade, the value of the license being upgraded, and the amount paid for the current period of the license being upgraded. Coupons or discounts used in a purchase or renewal of a license prior to an upgrade are not included in the prorated price calculation. Refer to the dialog presented before finalizing the upgrade transaction to determine the final upgrade price. However, upgrading an existing license to a Nonprofit License is prohibited (while upgrading from a Nonprofit License to another license type is permitted).
Discounts: Discounts do not transfer upon upgrade. Any coupon or discount that you are using at the time you upgrade will be forfeited upon completing the upgrade process, and they cannot be claimed as a credit or refund in the future.
Site Limits: Applying the license to more than the maximum number of sites permitted in accordance with the license level purchased is strictly prohibited.
Updates
We may from time to time in our sole discretion develop and provide updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features for our Products (collectively, including related documentation, "Updates"). Updates may modify or delete in their entirety certain features and functionality.
You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. You further agree that all Updates will be deemed part of the Products and be subject to these Terms.
Updates are available only to websites that are registered with a valid and non-expired license.
Delivery
After we have successfully processed your payment for the initial purchase of a license, you will receive an email with instructions to activate your account. This may take up to 1 hour to arrive but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us.
You may then login to view your license key, download our Products and/or receive Support.
If you have purchased a new license while logged in to your account, the new license will be automatically associated with your account and will be available in your Licenses Page.
Ownership
You may not claim intellectual or exclusive ownership rights to any of our Products, Support, or Documentation. All Products, Support, and Documentation are property of Rocketgenius, Inc.
All Products, Support, and Documentation are provided "as is" without warranty of any kind, express or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our Products, Support, or Documentation.
Site Content
All site content, including support forum content, imagery, and documentation that is published on our websites, or documentation or materials provided in connection with the Products ("Documentation") is the property of Rocketgenius, Inc.
Any replicated Documentation must be authorized in advance in writing by Rocketgenius, Inc. Documentation shall not be used or exploited for any purpose, commercial or non-commercial, without the prior written consent of Rocketgenius, Inc. except as authorized by these Terms.
Support
Subject to these Terms and while you maintain a valid and active license, we offer support ("Support") at such support levels as you purchase and in accordance with https://www.gravityforms.com/support/ (the "Support Page"). We may amend the Support Page from time to time in our sole discretion.
Support is offered to customers with a valid and non-expired license as set forth at https://docs.gravityforms.com/gravity-forms-license-types/. Elite license holders have access to our Priority Support Ticket system. Our provision of Support is contingent upon and subject to your full and timely cooperation and your provision of complete and accurate information.
You may not use Support, the Support Page, the Products, or our websites (i) in any way that could harm us, our affiliates or any other service provider or any computer network or system or impair anyone else's use thereof or (ii) to try to gain unauthorized access to any service, data, account or network by any means.
You may not permit any other person or entity to use Support. You are responsible for all activities that occur under your license or use of Support services. You must not use a false identity, impersonate others, or otherwise misrepresent your identity in any way.
We may elect not to provide Support for non-current versions of our Products or versions that do not have all current Updates installed.
We offer WordPress plugins "as is" and with no implied meaning. We do not offer support for WordPress or other WordPress plugins. We make no warranty that support can solve your problem.
License Holders
The license is registered to the email address of the original purchaser. The account holder retains the rights to the license and account even if the account/key is renewed or upgraded by another party, unless transferred in accordance with these Terms. Only the then-current owner of the account to which the license is registered may request and receive Support or access Support resources.
No Reselling: License holders cannot distribute, give away, permit others to use, or resell their licenses.
Transfers: Some licenses (in accordance with the descriptions for the purchased license level set forth at https://docs.gravityforms.com/gravity-forms-license-types/) are transferable, provided that (i) you require the party to which you transfer the license ("Transferee") to abide by these Terms and (ii) you complete the "Transfer" option for the license you wish to transfer on the Licenses Page.
Client Use: Our Products are intended to be used on your website(s). Use of our Products on your client's site is permitted in situations where you maintain an ongoing relationship with the client as a consultant. You are prohibited from providing our Products as a service or providing them as part of a web hosting solution. Providing our Products as a service or as part of a web hosting solution does not constitute an ongoing client/consultant relationship.
Documentation: You are not permitted to re-post, copy, distribute, or otherwise make available any Documentation on any external websites, social media outlets, etc. By way of example, posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the license and all access to Support and Updates.
Nonprofit Licenses: A Nonprofit License can only be held by an account email that shares the same domain to which the non-profit itself is hosted or registered. This email must be used within the Nonprofit application or purchase. Note that the Nonprofit License is not transferable.
Feedback
If you, or anyone acting on your behalf, transmit any communications or materials to us by email, electronic submission through our websites, or otherwise, suggesting or recommending changes to our Products, Documentation, Support, or any other aspect of our business, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like ("Feedback"), we are free to use such Feedback irrespective of any other obligation or limitation between the parties governing such Feedback.
You hereby assign to Rocketgenius, Inc. on your behalf, and on behalf of your employees, contractors and/or agents, all right, title, and interest in, and we are free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although we are not required to use any Feedback.
Transactional Emails
We may on occasion send you email notifications related to your license to the registered email address. These transactional emails may include notification of licensing changes, changes to our Terms and Conditions, license expiration notices and other transactional emails related to your purchase.
By purchasing a license you agree to receive these transactional emails and that these transactional emails are binding as if set forth in these Terms.
Privacy
All data we collect is used for internal purposes only. We will absolutely never sell your personal information to third parties. We do not share your personal information with any third parties, except those specifically contracted to fulfill the processes involved in the hosting, billing, support, metric collection and improvement of our Products.
You can read our full Privacy Policy at https://www.gravityforms.com/privacy/.
Third-Party Materials
The Products, the Documentation, Support, and our websites may display, include, or make available third-party content (including data, information, applications, add-ons, and other products, services, and/or materials) or provide links to third-party websites or services, including through third-party advertising ("Third-Party Materials").
You acknowledge and agree that we are not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Materials.
Third-Party Materials and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
Termination
The term of these Terms commences when you purchase the Product and will continue in effect until terminated by you or us as set forth in this section.
You may only terminate these Terms by permanently deleting the Products and all Documentation in your possession, custody, or control and all copies and discontinuing any and all use of the Products and all Documentation.
We may terminate your license at any time for no reason at all, with or without notice. A license that is refunded or has the payment returned will also be immediately terminated. A license terminated by us will terminate immediately, and your access to Updates and Support will immediately cease.
We further reserve the right, at any time and for any reason, to modify or discontinue, temporarily or permanently, the license, Documentation, and Support with or without notice. You will not be entitled to a refund if your license is terminated, modified, or discontinued by us except in accordance with our Refund Policy and as determined in our sole discretion.
Product Support Term: Support for the Product is provided as long as the Product is actively in development. Should any one of the following occur, we will no longer be responsible for providing support for the Product:
The Product is no longer actively developed as a viable product under Rocketgenius, Inc.
The Product or the parent company is purchased or bought out by another company.
WordPress is no longer actively developed.
We may terminate or modify these Terms at any time with or without notice in our sole discretion.
Survival
The provisions set forth in the following sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Plugin Licensing, Ownership, Site Content, License Holders, Feedback, Transactional Emails, Privacy, Third-Party Materials, Disclaimer of Warranty, Limitation of Liability, Governing Law, and this Survival section.