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Official WhatsApp BSP • AI-powered omnichannel platform • +800 Latin American companies Legal PRIVACY POLICY AND NOTICE Update date: September 2026/ Previous version May 2025 / Effective date: January 2019 At Chattigo , we take the privacy of your personal data and the security of your information very seriously. This Comprehensive Privacy Policy and Notice clearly and transparently describes how we collect, use, store, share, and protect the information of our customers, prospective customers, suppliers, and website visitors. Identity of the Data Controller and Contact Centralized Channel of the Data Protection Officer (DPO): Guiding Principles for the Protection of Personal Data Personal Data We Collect Purposes of Processing and Legal Basis (Lawfulness Basis) Express Consent Clause Recipients and Guarantees for International Data Transfer International Transfers and Safeguards: Rights of Data Subjects (ARCOP-B Rights) Procedure to Exercise Your Rights or Revoke Consent Security of the information General Information Security Policy Data Retention and Preservation Business transfers Privacy of Minors Tracking Technologies (Cookies and Web Analytics) Data that we collect through these tracking technologies Purposes of using tracking technologies Types of cookies used Disable or manage cookies Geographic location information Links to Third-Party Websites Chattigo Blog and Community Modifications and Changes to the Privacy Policy and Notice Notification and Entry into Force Questions about this Policy General Information Security Policy Identity of the Data Controller and Contact The entity responsible for the use and processing of your personal data, protected in accordance with applicable legislation and our ISO/IEC standards, is: Business name: CHATTIGO SpA RUT: 76568706-3 Adress: Avenida El Salto 4001, 4th floor, Huechuraba, Santiago, Chile Email: contact@chattigo.com Centralized Channel of the Data Protection Officer (DPO): In accordance with current regulations, Chattigo SpA has formally appointed a Data Protection Officer (DPO) / Head of Cybersecurity to ensure regulatory compliance and assist data subjects. For any questions, requests, or inquiries related to your personal data, you can contact us through our centralized channel: Exclusive email:security_privacy@chattigo.com Guiding Principles for the Protection of Personal Data At Chattigo we are governed by the fundamental principles of data protection: Legality: Data processing is carried out in full compliance with the law and in good faith, prohibiting any obtaining by deceptive or fraudulent means. Consent and Information: We inform the data subject about the existence of the processing so that they can make informed decisions and request their authorization where appropriate. Quality and Proportionality: We keep the data accurate, relevant and limited to what is strictly necessary for the purposes for which it was collected. Loyalty and Responsibility: We process data prioritizing the reasonable expectation of privacy of the data subject and ensuring the custody and confidentiality of the information. Personal Data We Collect To carry out the purposes described in this notice, we collect the following categories of personal data: Identification and Contact Information: Full name, email address, phone number, physical address, company or organization, and business contact information. Contractual Details: Information required for the provision of services, contracting, invoicing and payment management. Navigation and Digital Tracking Data: IP address, device type, operating system, website behavior pattern, and search history. Purposes of Processing and Legal Basis (Lawfulness Basis) Each data processing activity at Chattigo responds to specific purposes supported by a legal basis of lawfulness: A. Purposes Necessary for the Commercial and Operational Relationship Purpose of Processing Legal Basis / Legal Basis Provision of Services: Operation of the contracted platform, handling of requests and technical support. Contract execution: This treatment is essential to fulfill and execute the commercial contract you have with us. Supplier Management: Identity verification, information authenticity, contracting of services/products and payment management. Contract execution: Required for formalization and operational compliance with our suppliers. Continuity and Compliance: Information storage for disaster recovery (disaster recovery) and audits of compliance and confidentiality. Legal obligation: Mandatory compliance with current legal, tax and security regulations for Chattigo. Security and Investigations: Handling complaints, fraud prevention, security incidents, and cooperation with competent authorities. Legitimate interest or legal obligation: To protect the security of Chattigo's services, as well as to comply with legal requirements. B. Additional Purposes (Optional) Purpose of Processing Legal Basis / Legal Basis Commercial Communications: Sending newsletters, publications and relevant industry information. Data Subject Consent: Treatment based strictly on your voluntary consent, which you may revoke at any time. Web Analysis and Profiling: Personalization of the website browsing experience and usability analysis. Data Subject Consent: Granted through acceptance of tracking technologies (Cookies). Express Consent Clause In our registration forms, service sign-ups or interactive support lines (such as WhatsApp), you can explicitly authorize the processing of your data for the purposes that require it. Recipients and Guarantees for International Data Transfer We share and manage your personal information only under the following conditions: Service providers: We transfer data to trusted providers who offer technical infrastructure, cloud storage, and operational support services to ensure the platform functions correctly. All of them operate under formal confidentiality agreements and strict data processing instructions. Legal Requirements: We disclose information upon formal requests from competent government authorities that are duly founded and motivated, or in compliance with current legal obligations. International Transfers and Safeguards: To ensure the continuity, availability and quality of our operation, your information may be processed and stored on servers located outside your country of residence. These cross-border operations are managed under a shared responsibility model. To this end, we select international providers who have privacy agreements, standard contractual clauses, and security certifications that guarantee the implementation of the legal, technical, and organizational safeguards required by law to protect your information at all times. Rights of Data Subjects (ARCOP-B Rights) In accordance with the law, you have the right to request Chattigo, at any time and free of charge, to exercise your ARCOP-B rights: Access: Right to know if your personal data is being processed and to access it, obtaining information about its origin, purpose and recipients. Rectification: Correct inaccurate, outdated, or incomplete information. Cancellation / Deletion: Request the deletion of your personal data from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations. Opposition: To object to certain processing (including automated assessment decisions and profiling) or to the use of your personal data for specific purposes. Portability: Request a copy of your personal data in a structured, generic, and commonly used electronic format to transmit it to another provider. Blocking: Request the temporary suspension of the processing of your data while a request for rectification, deletion or opposition is resolved. Procedure to Exercise Your Rights or Revoke Consent To exercise any of your ARCOP-B rights or revoke your authorization, you must complete the application form available on our website, attaching documentation that proves your identity. Your request will be received directly by our Data Protection Officer (DPO) via the dedicated email address seguridad_privacidad@chattigo.com , who will contact you to process and respond to your request. Security of the information At Chattigo, we implement security measures designed to protect information against loss, alteration, unauthorized access, or misuse. Our Information Security Management System (ISMS) is structured and certified under world-class international standards: ISO/IEC 27001-2022: Information security, cybersecurity and privacy protection — Information security management systems — Requirements. ISO/IEC 27017:2015: Information security controls for cloud services. ISO/IEC 27018:2019: Guidelines for the protection of personal data (PII/IIP) in public clouds. General Information Security Policy You can find more information about our security policies in the "General Information Security Policy". Data Retention and Preservation The personal data you provide will be kept only for as long as technically necessary to fulfill the business purposes for which it was collected or to comply with applicable legal, tax, and contractual deadlines. Once these purposes have been fulfilled or the legal deadlines have expired, the information will be securely deleted or anonymized from our databases. Business transfers As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is often one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers or dissolutions. In such case, CHATTIGO will take reasonable steps to ensure that the information is used in accordance with the terms contained herein. Privacy of Minors Our services and website are not directed at minors (persons under 18 years of age). Chattigo does not knowingly collect personal data from minors. If we identify that data has been received from a minor without the proper authorization of their parents or legal guardians, we will immediately delete that information from our records. Tracking Technologies (Cookies and Web Analytics) At Chattigo, we use cookies, web beacons, and other tracking technologies on our web portal to monitor browsing behavior, personalize your experience, and improve our services. Data that we collect through these tracking technologies Depending on your browser settings, we may collect: Information provided: Identification or contact details when completing forms. Technical and browsing information: IP address, device type, operating system, search history and browsing behavior within the site. Purposes of using tracking technologies We use this information to: Operation and supportFacilitate login, process requests, and provide technical support. Site optimizationsAnalyze usage patterns to improve performance and user experience. Security: Detect and prevent fraudulent activities or unauthorized access. Analytical profilingPersonalize content and display commercial information of interest according to your business, in an automated way and without directly identifying you by name. Types of cookies used Session cookies: They are temporary and are automatically deleted when you close your browser. Persistent cookies: They remain on your device for a certain period to remember your preferences on subsequent visits. Disable or manage cookies You can configure your browser at any time to reject all cookies, delete existing ones, or receive a notification when one is sent. To manage these options, please consult the settings or privacy menu of your web browser (such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari). Please note that if you disable the use of cookies, some features of our site may not function correctly. Geographic location information When you use the Services by or through a mobile device, we may remotely access, collect, monitor, and/or store "location data," which may include GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may provide us with information about how you navigate the Services. Location data does not collect or share any personally identifiable information about you. Some features of the Services, particularly location-based services, may not function properly if the use or availability of location data is affected or disabled. Links to Third-Party Websites Our website may contain links or hyperlinks to third-party websites unrelated to Chattigo. This Privacy Policy applies solely to data collected by Chattigo. We assume no responsibility for the privacy practices, content, or policies of these external sites, so we recommend that you review their respective notices before accessing them. Chattigo Blog and Community Our Service may offer publicly accessible community services, including blogs and forums. In such a case, you should be aware that any information you provide in these areas could be read, collected, and used by others. Your posts may remain even after you cancel your account. Modifications and Changes to the Privacy Policy and Notice This document may be modified, changed or updated due to new legal requirements, operational needs, evolution of our products or services, privacy practices or changes in our business model. Notification and Entry into Force Publication and permanent consultation: Any updates or changes to this Privacy Policy will be posted immediately on this same webpage. Entry into force: The changes will take effect from the moment they are published on our official website. Questions about this Policy If you have any questions or comments regarding changes to or the content of this Privacy Policy, you can contact our Data Protection Officer (DPO) directly at the dedicated email address seguridad_privacidad@chattigo.com General Information Security Policy You can find more information about our security policies in the " General Information Security Policy ". Work with us