Snapshot 47857
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2023-12-12T10:25:59.727-08:00",
"description": "Virtual Salesfloor Access.",
"group_id": null,
"id": "5njn3711c86m",
"name": "Salesfloor",
"page_id": "gdtkhq0cvsyk",
"position": 1,
"showcase": true,
"start_date": "2023-12-11T16:00:00.000-08:00",
"status": "operational",
"updated_at": "2023-12-12T10:44:56.791-08:00"
},
{
"created_at": "2023-12-12T10:25:59.748-08:00",
"description": "Pulling and writing contacts from third party APIs.",
"group_id": null,
"id": "fk9qmnczyhnx",
"name": "Integrations API",
"page_id": "gdtkhq0cvsyk",
"position": 2,
"showcase": true,
"start_date": "2023-12-11T16:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-08-31T13:37:24.652-07:00"
},
{
"created_at": "2023-12-12T10:27:44.100-08:00",
"description": "Dialing and all voice functionality.",
"group_id": null,
"id": "51j9mdtyy81b",
"name": "Voice API",
"page_id": "gdtkhq0cvsyk",
"position": 3,
"showcase": true,
"start_date": "2023-12-11T16:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-10-02T07:41:30.437-07:00"
},
{
"created_at": "2023-12-12T10:45:28.778-08:00",
"description": null,
"group_id": null,
"id": "9wbrp240rpqx",
"name": "Twilio Voice, North America",
"page_id": "gdtkhq0cvsyk",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-09T11:24:24.428-07:00"
},
{
"created_at": "2023-12-12T10:45:30.208-08:00",
"description": null,
"group_id": null,
"id": "05258kj6fdct",
"name": "Twilio Voice, Latin America",
"page_id": "gdtkhq0cvsyk",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-25T14:03:38.469-07:00"
},
{
"created_at": "2023-12-12T10:45:31.527-08:00",
"description": null,
"group_id": null,
"id": "7lz3sd66f5jv",
"name": "Twilio Voice, APAC",
"page_id": "gdtkhq0cvsyk",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-25T04:01:50.964-07:00"
},
{
"created_at": "2023-12-12T10:45:32.438-08:00",
"description": null,
"group_id": null,
"id": "ly2dvl16bqzk",
"name": "Twilio Voice, Europe",
"page_id": "gdtkhq0cvsyk",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-05T04:54:04.044-07:00"
},
{
"created_at": "2023-12-12T10:45:35.110-08:00",
"description": null,
"group_id": null,
"id": "pgplqd6fz6vc",
"name": "Twilio Voice, Middle East \u0026 Africa",
"page_id": "gdtkhq0cvsyk",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-21T15:19:34.664-07:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2023-12-12T10:27:44.100-08:00",
"description": "Dialing and all voice functionality.",
"group_id": null,
"id": "51j9mdtyy81b",
"name": "Voice API",
"page_id": "gdtkhq0cvsyk",
"position": 3,
"showcase": true,
"start_date": "2023-12-11T16:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-10-02T07:41:30.437-07:00"
}
],
"created_at": "2026-10-01T15:00:07.000-07:00",
"id": "lbcfl6l5g6k8",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-02T07:41:30.485-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-02T07:00:30.000-07:00",
"id": "5vd5swhjkvmk",
"incident_id": "lbcfl6l5g6k8",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-02T07:41:43.067-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Calling remains unavailable. We have escalated this as a critical issue with our service provider Twilio.\n\nNothing is required on your end. Once calling is restored, your lists, sequences, and settings will work as before, and no data has been affected.\n\nWe will post another update within 30 minutes, or sooner if service is restored.",
"created_at": "2026-10-01T16:05:17.083-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T16:05:17.083-07:00",
"id": "8ltvgtqwlfmc",
"incident_id": "lbcfl6l5g6k8",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T16:05:17.083-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Starting at approximately 2:50 PM PT, calls placed through Salesfinity are failing to connect. Inbound calls are also affected.\n\nWe have identified the cause as an issue with our upstream voice provider Twilio.\n\nWe are working directly with the provider to restore calling as quickly as possible. We will post the next update within 30 minutes, or sooner if service is restored.\n\nWe apologize for the disruption to your team's calling today.",
"created_at": "2026-10-01T15:25:07.700-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T15:00:07.000-07:00",
"id": "7y0wj4kvm3b5",
"incident_id": "lbcfl6l5g6k8",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T15:29:08.031-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "We're experiencing outage",
"page_id": "gdtkhq0cvsyk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-02T07:00:30.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/yprbvdblvvj7",
"started_at": "2026-10-01T15:00:07.000-07:00",
"status": "resolved",
"updated_at": "2026-10-02T07:41:43.244-07:00"
},
{
"components": [
{
"created_at": "2023-12-12T10:25:59.748-08:00",
"description": "Pulling and writing contacts from third party APIs.",
"group_id": null,
"id": "fk9qmnczyhnx",
"name": "Integrations API",
"page_id": "gdtkhq0cvsyk",
"position": 2,
"showcase": true,
"start_date": "2023-12-11T16:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-08-31T13:37:24.652-07:00"
},
{
"created_at": "2023-12-12T10:27:44.100-08:00",
"description": "Dialing and all voice functionality.",
"group_id": null,
"id": "51j9mdtyy81b",
"name": "Voice API",
"page_id": "gdtkhq0cvsyk",
"position": 3,
"showcase": true,
"start_date": "2023-12-11T16:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-10-02T07:41:30.437-07:00"
}
],
"created_at": "2026-08-31T13:00:41.623-07:00",
"id": "lg890vtg9fgw",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "fk9qmnczyhnx",
"name": "Integrations API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident is resolved as of 1:24 PM PT. The Integrations API and Voice API are fully operational.\n\nAn issue with one of our cloud infrastructure instances caused elevated API errors. Dialing sessions may have failed to connect and CRM activity may have been delayed in syncing during that window. The issue has been resolved and both services are stable.\n\nThanks for your patience.",
"created_at": "2026-08-31T13:51:30.282-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T13:51:30.282-07:00",
"id": "yczpx7c26mg6",
"incident_id": "lg890vtg9fgw",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T13:51:30.282-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fk9qmnczyhnx",
"name": "Integrations API",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been deployed and both the Integrations API and Voice API are operating normally. We're monitoring to confirm full recovery before marking this incident resolved.",
"created_at": "2026-08-31T13:37:24.706-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T13:37:24.706-07:00",
"id": "rgft292rh361",
"incident_id": "lg890vtg9fgw",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T13:37:24.706-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fk9qmnczyhnx",
"name": "Integrations API",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We've identified the cause of the elevated error rates affecting the Integrations API and Voice API. Our team is working on a fix now. Next update within 30 minutes.",
"created_at": "2026-08-31T13:04:34.521-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T13:04:34.521-07:00",
"id": "k4bzzjl1k0nr",
"incident_id": "lg890vtg9fgw",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T13:04:34.521-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fk9qmnczyhnx",
"name": "Integrations API",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We're investigating elevated API errors affecting the Integrations API and Voice API. Calls may fail to connect and CRM activity may not sync. Our team is engaged and we'll post the next update within 30 minutes.",
"created_at": "2026-08-31T13:04:00.559-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T13:04:00.559-07:00",
"id": "5fb7yx8kljsk",
"incident_id": "lg890vtg9fgw",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T13:04:00.559-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fk9qmnczyhnx",
"name": "Integrations API",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "51j9mdtyy81b",
"name": "Voice API",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of API errors and are currently looking into the issue.",
"created_at": "2026-08-31T13:00:41.730-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-31T13:00:41.730-07:00",
"id": "mv44d36hn1l0",
"incident_id": "lg890vtg9fgw",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T13:00:41.730-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-31T13:37:24.706-07:00",
"name": "We're experiencing outage",
"page_id": "gdtkhq0cvsyk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-31T13:51:30.282-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/wpqwtqthx5d2",
"started_at": "2026-08-31T13:00:41.614-07:00",
"status": "resolved",
"updated_at": "2026-08-31T13:51:30.301-07:00"
},
{
"components": [],
"created_at": "2025-11-20T03:00:00.000-08:00",
"id": "q1q9s4cy7sfy",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "This incident has been resolved.",
"created_at": "2025-11-25T15:31:04.882-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-20T03:00:00.000-08:00",
"id": "9v8453x6kdwb",
"incident_id": "q1q9s4cy7sfy",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T15:31:04.882-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Degraded performance due to AWS outage",
"page_id": "gdtkhq0cvsyk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-11-20T03:00:00.000-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/hnv76mzhm5xz",
"started_at": "2025-11-25T15:31:04.842-08:00",
"status": "resolved",
"updated_at": "2025-11-25T15:31:04.891-08:00"
}
],
"page": {
"id": "gdtkhq0cvsyk",
"name": "Salesfinity",
"url": "https://salesfinity.statuspage.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}