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Trust Center Start your security review View & download sensitive information Ask for information Overview Synthflow's AI voice agents handle live customer conversations — scheduling, account queries, claims, collections. That means voices, personal details, and often health or payment data move through our platform every day. Protecting that data is a product requirement for us, not a compliance exercise. This Trust Center is the single source for how we do it: certifications and audit reports, the controls behind them, our subprocessors, and where your data is stored. Most documents are available after submitting an access request and accepting our NDA. Compliance SOC 2 Type 2 GDPR DORA EU AI Act HIPAA ISO/IEC 27001 ISO/IEC 42001:2023 PCI DSS v4.0.1 Documents COMPLIANCEISO/IEC 27001 COMPLIANCESOC 2 Type 2 LEGALData Processing Agreement ACCESS CONTROLData Access ACCESS CONTROLDevice Lock Risk Profile Data Access LevelRestricted Impact LevelSevere Recovery Time Objective4 hours View more Product Security Audit Logging Data Security Integrations View more Reports Data Flow Diagram (DFD) HIPAA Report Network Diagram View more Data Security Access Monitoring Certificates of Destruction Data Asset Classification View more App Security Responsible Disclosure Application Penetration Testing Bot Detection View more AI AI Overview AI Feature AI Training Data and Bias View more Legal Subprocessors Data Processing Agreement Privacy Policy View more Data Privacy Cookies Data Breach Notifications Data Into System View more Access Control Access Log Management Automated Account Management Bring Your Own Device (BYOD) View more Infrastructure Status Monitoring Amazon Web Services Anti-DDoS View more Endpoint Security Anti-Malware Disk Encryption DNS Filtering View more Network Security Data Loss Prevention Firewall IDS/IPS View more Policies Acceptable Use Policy AI System Development and Evaluation Policy Anti-Malicious Software Policy View more Incident Response Designated Response Personnel Incident Reporting Process Risk Management Data Access/Impact Levels Risk Assessments Supply Chain Risk Management View more Asset Management Asset Classification Asset Inventories (Hardware/Software) Asset Tracking View more BC/DR Alternate Processing/Storage Site Business Continuity Management System (BCMS) Business Continuity Plan (BCP) View more Training We provide security awareness training to all employees to ensure that they are aware of security best practices. Continuous Monitoring We continuously monitor our systems for security threats and vulnerabilities. We are happy to provide more details about our continuous monitoring practices upon request. Subprocessors