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TERMS & CONDITIONS LEEXI
Version 2.0 – Effective as of July 6, 2026
Leexi Headquarter :
Limited company 2 Herrmann Debroux
Equity €974,000 1160 Brussels, Belgium
RCS Brussels,
VAT BE 0782.527.110 Represented by Xavier Lombard, CEO
Leexi is the publisher of the SaaS (Software as a Service) solution for Conversational Intelligence
https://leexi.ai/
● The technology is based on call and videoconference transcription and artificial intelligence.
At Leexi, we believe that helping to unlock human potential is the key to improving business productivity.
How can we do this?
● By making AI accessible and easy to adopt in a qualitative, secure way.
● Companies can free themselves from repetitive and boring tasks to improve their productivity and
increase the potential of each employee tenfold.
What do we do?
A note-taking tool for meetings and phone calls, Leexi provides a report and the next steps to be taken after a
meeting, 100% automatically. This technology improves:
● AI-Meeting, AI-Notes - productivity with Artificial Intelligence
● Save time and save structured information
● Onboarding and facilitating self-training for salespeople and buyers, and for teams in contact with
internal or external customers.
● Coaching by identifying and helping teams to reproduce the best sales techniques.
We are very attached to the quality of our relationships with our customers, which is why:
● To facilitate our contractual relations: we have taken great care to ensure the clarity of these general
conditions of sale. They have been written in clear legal language.
● As part of our quality approach and as a trusted SaaS solution, we have taken great care to specify our
commitments.
● We invite you to read them carefully and to ask us for any clarification.
We are very committed to the compliance of our service with the European regulations on data protection and
data circulation.
For this reason, we specify below and in the appendices, the purposes of the personal data processing carried out:
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As part of the present Subscription, Leexi will carry out a processing of communications in order to carry out a
transcription of commercial exchanges with the aim of optimizing the quality of services.
All the processing carried out and the guarantees of compliance with the General Data Protection Regulation
(GDPR) are specified in appendix N°1 grouping the guarantees of compliance.
1. INSTRUCTIONS FOR USE OF THESE TERMS &
CONDITIONS
Definition of words Definitions of some words or expressions are in Appendix 9.
These are words or expressions whose first letter is a capital letter
Other documents The T&Cs complete the following documents
● the Quote
● the Subscription page
● the invoice
The Quotation takes precedence over the T&Cs.
To whom do the T&Cs apply? ● to people testing the Solutions
● to new Customers
● to former Customers accepting them via the Solution and to
Subscription renewals
Modification of T&Cs Leexi reserves the right to modify these T&Cs at any time, notably to
adapt them to legislative or technical developments. Any modification
not resulting in an unfavorable measure for the Client (such as feature
improvements, editorial clarifications, or GDPR compliance updates) is
applicable immediately. For other modifications, the Client's silence
during a period of thirty (30) days following notification constitutes tacit
acceptance of the new conditions. In case of disagreement with a
substantial and unfavorable modification, the Client has the right to
terminate their contract in writing before the modification takes effect.
In this scenario, termination takes effect on the date the new T&Cs enter
into force, without any right to a refund of sums already paid for the
current period
When do the T&Cs apply? From June 4, 2026
Contact Leexi:
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Business Information hello@leexi.ai
User Support/Operator hello@leexi.ai
Legal Department hello@leexi.ai
Financial and Accounting Department compta@leexi.ai
Information Systems Security admin@leexi.ai
Manager
Personal Data Protection dpo@leexi.ai
Data Security ciso@leexi.ai
2. WHY THESE TERMS AND CONDITIONS OF SERVICE ?
To subscribe to one or more SaaS Solutions via https:www//leexi.ai/
SaaS (Software as a Service) Leexi solution:
● It's a system for IA-Meeting IA-notes, productivity gains thanks to AI.
● Cloud-based technology, including call and video conference transcription.
● AI at the service of teams of consultants, HR, experts, marketing, managers, etc....
● Conversational intelligence platform for high growth sales teams.
● Identify and help teams replicate the best sales techniques,
○ of coaching,
○ of onboarding,
○ for problem solving,
○ of marketing,
○ for note-taking,
○ of customer management,
● communication to customers.
● Technology to serve decisions based on facts rather than impressions.
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3. YOU WANT TO SUBSCRIBE TO OUR SaaS LEEXI
SOLUTIONS ?
3.1 WHAT TO DO BEFORE YOU COMMIT ?
You must inform yourself
Read the T&Cs If you subscribe to a Subscription, you have read the T&Cs and you
accept them in their entirety.
Become familiar with the features of If you subscribe to a Subscription, you have read the functionalities of
the Solution the Solution and acknowledge that you have the necessary equipment
and technical configurations.
You can get a Demo of our Solutions
How to get a demo ? We offer you a demo by email or on the Site via a demo form.
We will contact you to set up a video-conference appointment
How does a demo work? During a videoconference, we present you the Solution by shared
screen.
and after ? You can test the Solution and/or subscribe to a Subscription.
You can get a free one-week trial of our Solutions
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3.2 HOW TO PURCHASE A SUBSCRIPTION ?
3.2.1 Subscription by quote
When do I need a quote? For :
● Customers who have not subscribed to the online
Subscription
● Additional services
How to request a quote? By sending an email to hello@leexi.ai or by using the contact form on
the site: https://www.leexi.ai/contact
By indicating all the information necessary for the establishment of the
estimate
Who establishes the estimate ? Leexi
How long does it take to accept the Quotes are valid for 30 days
quote?
What is indicated in the quote? The proposed Subscription(s) The details of the proposed additional
services The detailed price and payment terms
How is the quote accepted? By signature of the Customer: electronic or handwritten.
By confirmation by email
By payment of the Subscription invoice
Are these T&Cs applicable? Yes, unless otherwise specified in the Quote.
3.2.2 Online Subscription via the subscription page :
When should I subscribe online? For one or more Subscription(s) only, i.e. without additional Services
and without customized IT services
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Where to subscribe online ? A link is sent to you by email to access the Subscription Page
● Enter the Customer's identity and contact details
● Select the box of the Subscription(s) chosen
● Check the box indicating that you agree to:
○ these T&Cs
○ the Privacy Policy
● Pay for the chosen Subscription(s)
What happens next? ● We will send you a Subscription confirmation email with your
Identifiers
● We send you your Subscription invoice by email
3.3 IS IT POSSIBLE TO RETRACT ?
What is the withdrawal period? 14 days after Subscription
How to cancel ? Send an email to hello@leexi.ai
What happens if you cancel? You have no longer access to the Solution
4. RATES FOR OUR SaaS LEEXI SOLUTIONS ?
4.1 RATES AND PAYMENT METHODS FOR OUR SUBSCRIPTIONS
LEEXI
Duration Annual Subscription or Monthly Subscription
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Price See quote, see invoice, see your customer account on the Leexi platform
Billing
Invoices can be accessed on the Leexi platform by Stripe or sent by
email.
When to pay? Immediately on Leexi’s platform or according to the contract, or
30 days from receipt of invoice
How to pay? - by bank transfer
- by direct debit
- by mandat SEPA
- by Stripe
Cheques are not accepted
Bank account for payment LEEXI
Bank KBC
IBAN : BE02 7340 5808 6740
BIC : KREDBEBB
4.2 WHAT ARE THE TERMS OF THE SUBSCRIPTIONS ?
Start At full payment of the Subscription
Initial firm term 1 year, or 1 month, multiannual per contract
Successive firm renewal terms 1 year, or 1 month, multiannual per contract
Renewal By tacit renewal: In the absence of cancellation, the Subscription is
automatically renewed
When to request the end of the Depends on the options chosen following a quote
Subscription?
How do I request the termination of by email at hello@leexi.ai
my Subscription?
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What events affect the duration of the Subscription, access to the Solutions
Events Effect on the Formalities Refunds Duration
Subscription
Non-compliance Suspension Mail to the customer No Until
with these T&Cs regularization
by the customer
Termination Notification to No 10 days after
customer notification
Force majeure Suspension Mail to customer No Duration of
Force Majeure
Termination Notification to The remaining 30 days after
customer subscription Notification
Max transcription Suspension Mail to the customer No Until
overpassed regularization
Call/meeting limit: Videoconference + audio + uploaded files
● Starter license: 20h/user/month global per customer account
● AI-Meeting license: unlimited (fair use equal to 30h/user/month global per customer account)
● Business license: unlimited (fair use equal to 40h/user/month global per customer account)
● Enterprise license: unlimited (fair use equal to 50h/user/month global per customer account)
Limited data storage period for paying customers
● The standard duration is 2 years
● Customers can choose the duration and granularity of the information stored, up to a maximum of 2
years.
● Exceptions are possible in the Enterprise plan
Limit on the duration of data storage for customers who unsubscribe
● Customer data can be retrieved via the Leexi API up to 15 days after the end of the subscription.
● Two weeks after the end of the subscription, customer data is permanently deleted.
Limit on how long customer data can be stored at the end of the free trial period
● Two weeks after the end of the free trial period, customer data is permanently deleted.
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4.3 WHAT ARE THE RIGHTS AND OBLIGATIONS OF THE CUSTOMER ?
Rights
The Customer may :
● use the functionalities of the Solution for its professional use
● create Operators who are employees, trainees, subcontractors of the Customer or any person acting in
the name and on behalf of the Customer
● consult the Documentation
● contact Customer Service by e-mail or telephone
● Apart from automatic backups of data generated by the application, he can save the Data outside the
Solution and exercise his right to portability
Obligations
The Customer is the owner and responsible for the Data:
● He is the owner of the possible rights on the recordings
● He is solely responsible for any damage caused by the Data to third parties
● He is responsible for the confidentiality of the Data
● He is the person in charge of processing the personal data contained in the Data
The Customer must inform Leexi without delay :
● of any loss of confidentiality of its Identifiers or those of its Operators
● any infringement of Leexi's or third parties' IP Assets, for example any infringement, unfair
competition, parasitism, and more generally any infringement that may involve Leexi's liability
● any anomaly affecting the Solutions
Customer shall not and may not:
● give a false identity or contact information when subscribing to a Subscription
● modify, correct or have corrected the Solutions
● record or distribute via the Solution any content that is :
○ pornographic or obscene,
○ offensive, threatening,
○ similar to harassment,
○ slanderous, defamatory,
○ inciting hatred, racist,
○ harmful, illegal.
○ race or ethnic origin;
○ political, religious, or philosophical opinions or beliefs;
○ trade union membership;
○ biometric or genetic information;
○ information about personal health,
○ sexual activity, or sexual orientation;
○ drugs selling
○ criminal history
○ illegal activity
● transfer or lend its right of access to the Solution, whether free of charge or for a fee
● send spam via the Solutions
● use Identifiers of third parties
● communicate his Identifiers to third parties
● Collect data from user or participant under 18 years of age
● modify, move or replace the trademarks, trade names, logos or copyrights indicated in the Solutions
● make the Solutions available to a competitor of Leexi
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● register or distribute via the Solutions IP Assets of third parties or Leexi without their authorization, for
example: copyrights, trademarks, trade secrets, business secrets, domain names, etc.
● upload files to the Solution that could harm its operation, for example containing: viruses, Trojan
horses, worms, time bombs, cancelbots, corrupted files...
● access the source codes and object codes of the Solutions
● disassemble or decompile the Solutions and reconstitute the logic of the Solutions' functionalities
While the customer does not intend to record or distribute sensitive information – such as race or ethnic origin,
political, religious, or philosophical opinion, sexual activity or orientation details, or trade union membership –
at a large scale, the parties recognise and accept that incidental or inadvertent inclusion of such attributes may
occur directly or indirectly in natural discourse. Users are encouraged to handle such content responsibly and in
compliance with applicable laws. Yet, the mere inclusion of such information in the solution will not be
construed as a default of customer’s obligations.
The Customer and the Operators must have:
● Internet access of sufficient quality
● A computer equipment of sufficient quality
● One of the following Internet browsers: Google Chrome, Mozilla Firefox, Microsoft Edge
Le Customer must Sanctions
Pay his Subscription without delay Collection fees of 15 euros per invoice paid late
● Comply with these Terms and Conditions ● Suspension of the Subscription until the
● Make the Operators respect these T&Cs situation is regularized
● Use the Solution in compliance with the ● Termination of the Subscription if the situation
regulations and the rights of third parties is not regularized 30 days after Notification of
● Integrate a standard message informing of the a formal notice to the Customer
recording of communications, as mentioned
above
4.4 What are Leexi's rights and obligations ?
Leexi is and remains the sole owner of the following IP Assets :
The Solutions and their component ● The source code
parts (non-exhaustive list): ● The computer programs
● The databases
● The graphic elements
● The technical architecture
● Documentation
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Leexi may (subject to the Publisher's commitments specified in the Appendices):
● Modify or correct the Solutions ● Grant access to the Solutions to any third party
● Communicate with Leexi platform users by email, ● Communicate information about Leexi's evolution,
telephone and post for example with a newsletter, promoting value-added
content for Leexi users
● Transfer the Solutions and Subscriptions to any ● License the Solutions to any third party
third party
● Take or not take legal action (infringement...) of the Solutions against any third party, including the
Customer and/or the Operators
● Notwithstanding anything to the contrary, Customer retains and holds all rights, including intellectual
property and industrial rights, in and to the Customer Data.
Obligations
Leexi must :
To operate the Solutions in compliance with the legal framework applicable to publishers of SaaS solutions and
with our commitments specified in the appendix, in particular:
● regulations on data protection, information systems security and digital ethics
● the rights of third parties
● of these T&Cs
Allow access to the Solutions and their proper functioning, except during Maintenance periods:
● To ensure the Application and Evolutionary Maintenance
● To ensure the confidentiality of the Data
● Ensure business continuity and guarantee the availability of the Solution
● To make the Documentation available to the Customers
● To hold the right to use the Solutions
● To ensure the security of the Solutions
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● Ensure compliance with these T&Cs by its employees, corporate officers, trainees and subcontractors
● Provide Customer Service from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to
6:00 p.m., excluding public holidays
● Implement the means necessary for the normal operation of the Solutions
● The Provider's liability is limited to an obligation of means.
Indemnify Customers
Originating event In case of non-compliance with the
- T&Cs by Leexi
- the Quote
Damages Only the direct damage of the Customer resulting from the
non-observance of the T&Cs
Maximum compensation An indemnity of the annual price paid for the Subscription to the
concerned Solution in the last 6 months
Limits of liability and warranty
Leexi is not responsible for:
For any indirect damage, for example:
● loss of customers
● commercial prejudice
● loss of turnover
The Customer's prejudice linked to its production based on the Solutions
Damages related to the use of the Solutions by the Customers or the Operators that do not comply with the
T&Cs
Information and advice given on the Site, the Solutions and in the Documentation:
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● they are only aids for using the Solutions
● they cannot create obligations for Leexi that are not provided for in these T&Cs
In the event of a difference between :
● the visuals of the Solutions on the Site or the commercial communications of Leexi
● and the Solutions made available
In case of unavailability of the Solutions due to :
● Force majeure
● difficulties linked to the Hosting sites
● difficulties linked to the Internet network
● difficulties linked to IA subcontractors
● difficulties related to the structure of the telecommunications networks
● difficulties related to your internal networks, your equipment and your computer programs
Leexi does not warrant that :
● use of the Solutions will be uninterrupted or error-free
● the Solutions will work in combination with any hardware or internet browser
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CUSTOM DEVELOPMENT AND API INTEGRATION
These services may be provided by Leexi employees or technical partners.
Depending on the level of complexity and the financial dimension of the customized service, we are likely to
submit an ad hoc service contract.
What kind of custom IT services do you need?
Integration:
● of the API
● of functionalities
Preventive and curative maintenance of the deliverable
The price of custom IT services
Unit price per developer/integrator day 750€ + VAT
Development time It is defined by Leexi according to the Expression of need
What is the procedure for custom services?
For the establishment of the Quotation : The Customer submits the Expression of Need to Leexi
Establishment of the Quotation : Leexi attaches a service contract and integrates the appendix of the
deliverable into the quotation
After acceptance of the Quotation : Leexi writes the Technical Specifications
Upon delivery of the Deliverable : Digital signature of the provisional acceptance report
During the following 15 days : the Customer tests the Deliverable and sends Leexi his remarks
Leexi makes any corrections
15 days after the provisional Acceptance date of the final Acceptance start of the Maintenance
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Who does what?
The Customer Leexi
Pays the amounts indicated on the Quote ● Produces the Deliverable
● Delivers the instructions for use of the
Deliverable
● Transfers some IP Assets
Other duties Primary Duties
● Validate the Technical Specifications and the ● Writes Technical Specifications
Recipes ● Programs and/or sets and/or integrates :
● Transmits the deliverable texts ○ the technical architecture
● Answer questions and actively collaborate ○ the functionalities
● Look at the tasks as they are done ○ the databases
● Gives feedback ○ the APIs
● Gives the right information ● Designs, captures, implements and integrates:
● Alert to any difficulties ○ The texts
○ Graphic elements
5. MAINTENANCE OF LEEXI SOLUTIONS
Maintenance
Start the day the Subscription starts
Successive durations one year, or one month depending on the Customer's Subscription
Renewal by tacit renewal unless cancelled at least 1 month before end of
Subscription
Tariff included in the cost of the license
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Terms ● The Customer sends the Anomalies by email to hello@leexi.ai
● Leexi acknowledges receipt of the Anomaly the Customer
cooperates with
● Leexi for the treatment of the Anomaly
● Leexi informs the Customer by email of the time required to
process the Anomaly
● Leexi solves the Anomaly
○ Leexi informs the Customer 5 working days before the
Preventive Maintenance operations
○ The Customer informs Leexi one month before a period
of overload of use of the Deliverable
6. COMMON RULES AND CONFIDENTIALITY
ARE CONFIDENTIAL ● the Expression of Requirements and the Data
● the Documentation and the training materials
● information transmitted by a Party with the mention "confidential".
CUSTOMER DATA ● Any and all software (including machine images), data, information,
text, audio, video, and images that Leexi receives access to or
knowledge of or that is processed by Leexi’s products or services, as
well as output generated by the products or services, are considered
“Customer Data”.
● Leexi undertakes to keep Customer Data confidential and only use
Customer Data: (a) in the strictest confidence in accordance with best
industry standards; (b) solely for the purpose of fulfilling its
obligations under the agreement.
● Leexi must return and irrevocably delete Customer Data upon the
termination of the agreement.
WHO IS LIABLE? ● the Party receiving the confidential information
● Any person working on behalf of and for the Party concerned
● its employees, collaborators, corporate officers, shareholders,
subcontractors
example: Leexi must keep the Expression of Needs confidential
WHO IS THE BENEFICIARY? ● the Party sending the confidential information
example: Leexi benefits from the confidentiality of the
Documentation
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HOW TO ENSURE ● not pass on the Confidential Information to third parties
CONFIDENTIALITY? ● use the Confidential Information only to perform this Agreement
● technically and legally protect the confidentiality of the
Confidential Information
● during the Contract
FOR HOW LONG? ● 2 years after the end of the Agreement
● confidentiality of the Customer’s information shall be applied
indefinitely as long as Leexi retains its data
WHAT TO DO IN THE EVENT OF A ● send an urgent notification
BREACH OF CONFIDENTIALITY? ● a formal notice by Notification
● in case of alleged or proven prejudice, contact a mediator
WHAT CAN YOU DISCLOSE? ● information that has become public
● information already known before the conclusion of the Contract
● information that you have developed yourself, independently
● information that the law or a judge requires to be disclosed
Personal data
Leexi is the Data Controller of the ● Personal Data protection rules are defined in our Privacy Policy
Personal Data collected on the customer (see Appendix 2)
in the context of the contractual
relationship
The Customer is the Data Controller of ● The Customer must define its rules for protecting the Personal Data
the Personal Data contained in its of its Data
Solution
leexi is a subcontractor for the ● The subcontracting rules are defined in the subcontracting
processing of the Personal Data conditions specified in the appendix
contained in the Data
Subcontracting ● Leexi may freely use subcontractors for the operation of the
Solutions, the performance of ancillary Services and custom IT
Services.
Commercial and technical reference ● Leexi may mention the Client and display its logo/brand as a
reference in its commercial communication.
● The Client may grant or deny consent at its sole discretion. Any
authorized use of the Client's material will always comply with the
guidelines provided by the Client, if applicable, and only for the
purposes agreed upon by both parties.
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Independence of the Parties ● The Parties are independent professional partners. They each
assume their own risks.
Cooperation of the Parties ● The Parties shall inform each other of any difficulties as soon as
possible.
● The Parties are available for the smooth running of the Contrac
● The Parties always try to find amicable solutions.
● The Parties shall behave together honestly.
Tolerance ● The Contract is not modified by tolerating a breach by a Party.
Invalidity ● If any part of the T&Cs is invalidated, the rest of the T&Cs remains
applicable.
Applicable law ● Belgian law, in the French language.
Competent Jurisdictions ● The jurisdictions of the Brussels area.
Disputes
What to do in case of a dispute? ● in case of emergency, initiate proceedings before the competent
court in Brussels
7. Trial Period: Data Processing
7.1. By taking advantage of a free Trial Period, the Customer expressly agrees that Leexi may process the
personal data necessary for the registration of their account and for handling communications between Leexi and
the Customer.
7.2. This processing is based on the performance of pre-contractual measures taken at the Customer’s request, to
enable them to test the Solution’s features before subscribing. The Customer undertakes to inform their own staff
involved in the exchanges of the existence of this recording and its purpose.
7.3. Throughout this trial phase, the data is subject to the same stringent security and location requirements as
those applied to full subscriptions: it is hosted exclusively within the European Union (AWS servers) and is
subject to a strict confidentiality obligation on the part of Leexi.
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Appendix
Our service quality and compliance commitments
As part of its strategic project, as a publisher of SaaS solutions in the Conversational Intelligence sector, Leexi is
committed to and seeks to differentiate itself around 3 levers:
● Aiming for excellence in our approach to innovation and quality of service to customers:
Conversational Intelligence serving Business Transformation.
● Go beyond compliance with the regulatory framework applicable to SaaS solution providers via our
commitment to data protection, information systems security and digital ethics.
● To have a positive impact on our employees, customers, suppliers and on society via our CSR policy
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Appendix 1
Data protection and digital ethics
Appendix 1.1 leexi's digital ethics and compliance with IA regulations
As part of our CSR commitment, we are constantly striving to put people at the center of our approach.
By combining sales and digital technology, we are helping to put people back at the heart of the digital society
and to reinvent the place of business relationships in this new environment.
Leexi is committed to developing and operating its artificial intelligence solutions in accordance with the EU
regulation on Artificial Intelligence (AI Act) as it comes into force. We ensure that our governance policies,
internal processes and operational controls reflect the applicable legal obligations and ethical principles
recognised at European level. Any relevant regulatory changes will be incorporated into our practices and
brought to the attention of the customers concerned.
Leexi is committed to:
● Respect fundamental rights: ensure that the design and implementation of artificial intelligence tools
and services are compatible with fundamental rights
● Guarantee a principle of non-discrimination: specifically prevent the creation or reinforcement of
discrimination between individuals or groups of individuals;
● Guarantee the principle of quality and security: with regard to the processing of jurisdictional decisions
and judicial data, use certified, legal sources and intangible data with models designed in a
multidisciplinary manner, in a secure technological environment;
● Guarantee the principle of transparency, neutrality and intellectual integrity: make data processing and
algorithm design methodologies accessible and understandable, allowing external audits
● Guarantee the principle of control by the Operator: banish a prescriptive approach and allow the user to
be an informed actor and master of his choices.
Appendix 1.2 Personal data
As part of our commitment to comply with data protection legislation, we inform our Customers that Leexi may
store, process and use personal data for the purposes of fulfilling the purpose of the order, in accordance with the
Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data and the
General Data Protection Regulation (Regulation EU 2016/679 of the European Parliament and of the Council of
27 April 2016), hereinafter the ‘Regulations’.
The processing of the personal data concerned (surname, first name, capacity, e-mail, telephone number) of our
Customers is based on the legal basis of the performance of the Contract. The information collected is strictly
confidential and reserved exclusively for the competent Leexi departments responsible for the performance of
the Contract. Personal data will not be used for any purpose other than the performance of this Contract.
Our Customers' personal data is only kept for the time required to process it. Under no circumstances will this
period exceed five years from the end of the commercial relationship.
In accordance with the Regulations, our Customers have a number of rights regarding their personal data,
including the right of access, rectification, erasure, restriction of processing, opposition to processing (within the
limits of the legal obligations imposed on Leexi), and the right to data portability. They also have the right to
lodge a complaint with the Data Protection Authority (Rue de la Presse, 35, 1000 Brussels -
https://www.autoriteprotectiondonnees.be).
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Customers have the right to issue instructions concerning the fate of their personal data after their death.
Customers may exercise these rights and/or ask any questions relating to the processing of their personal data by
Leexi by contacting Leexi's Data Protection Officer (DPO) by e-mail at the following address: dpo@leexi.ai.
As Leexi acts as a sub-contractor in the name and on behalf of the Customers in the processing of their personal
data, the Parties are bound by the Personal Data Processing Agreement which forms an integral part of this
Contract.
Appendix 1.3 Data Hosting and Communication Transcription
Our solutions and the data integrated by our customers are hosted on AWS servers located in Europe.
AWS is part of the Cloud Infrastructure Services Providers in Europe, which is a data protection code of conduct
for infrastructure service providers in accordance with Article 40 of the GDPR.
Leexi undertakes to not process any personal data, or cause any personal data to be processed, outside of the
EU/EEA.
This code has been approved by the European Data Protection Committee (EDPS) and adopted by the French
data protection authority (CNIL). Thus, it ensures that data is secured and protected in accordance with the
GDPR.
The link is here to AWS privacy policy :
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Appendix 2
Information System Security Policy
Leexi undertakes to secure the Platform, particularly in terms of logical and/or physical intrusion, confidentiality,
integrity and data backup.
Therefore, Leexi undertakes to implement and maintain optimal physical and logical security.
The security of the tools developed and the Information System of Leexi is an essential component of the
protection of the company's own interests, as well as those of our Customers.
Leexi has obtained the Iso 27 001:2022 certification, detailed information is available at this link:
https://trust.leexi.ai/.
Our Information System Security Policy takes into account the main risks incurred and identified:
● Risk of unavailability of information, tools, and systems processing them
● Risk of disclosure or loss of confidentiality, whether accidental or voluntary, of personal information or
information not provided by the Customer and for which Leexi acts as a subcontractor
● Risk of alteration, or loss of integrity, which could lead to a loss of information for the Customer.
The main objectives of the implementation of our Information System Security Policy are:
● Improve and formalize the security management of the Solutions
● Offer AWS hosting services
● Extend best practices to all services offered by Leexi
● Create a culture of security among Leexi teams and its customers.
Each actor of the Leexi Information System Resources, Operator or Administrator, subcontractors or Customers,
is made aware of the importance of reporting any suspected real incident. This includes the loss or theft of any IT
resources or data carriers. The recording of incidents is systematic.
Customers can report any incident through admin@leexi.ai
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Appendix 3
Maintenance of the Solution
Appendix 3-1 Types and Scope of Solution Maintenance
3-1-1 Corrective Maintenance of the Solution
Content and scope
During the term of the License, Leexi provides corrective maintenance for the Solution in accordance with the
service levels in this Appendix, compliance with which is subject to a reinforced obligation of means.
The corrective maintenance consists in particular of:
● Supporting Customer's requests for technical assistance or support related to the use, performance, and
operation of the Solution; and
● Resolving Anomalies through final resolution, and if necessary, temporary resolution.
Under corrective maintenance, Leexi undertakes in particular to:
● Integrate temporary and final resolutions;
● Proceed to the global restoration of the proper functioning of the Solution after the integration of
temporary and final resolutions;
● Avoid regression of the functionality of the Solution in the correction of the Anomalies.
3-1-2 Preventive and evolutionary maintenance of the Solution
Leexi may, at any time, improve or add features to the Solution by integrating all patches, updates and upgrades
that it publishes.
In the event of modifications to the functionalities or ergonomics of the Solution, Leexi undertakes, at the
Customer's request, to accompany the Customer in training in the use of these modifications.
In addition, Leexi undertakes to provide the Customer, at no extra cost, with updates to the Solution in
accordance with technical requirements and, in particular, security and compatibility with the operating system
and/or database management system, as well as legal and regulatory requirements
Notifications
The request for intervention shall be made during working hours (9:00 a.m. - 6:00 p.m. Paris time, Brussels
time), on working days, by e-mail to the address: hello@leexi.ai
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Appendix 4
Responsibilities
Leexi's total liability is limited to direct damages suffered by the Customer. Thus, Leexi cannot be held
responsible for indirect prejudices which include, without this list being exhaustive: commercial or financial
prejudice, loss of clientele, loss of brand image, loss of profit, loss of order, any commercial disturbance as well
as any action emanating from third parties and for which it will not be shown that they are attributable to Leexi
being thus excluded.
The cumulative liability of either party for defaults is limited to direct losses and the amount payable by the
Customer for the consumption of the services over a 12-month period. Notwithstanding any provisions to the
contrary, Leexi is responsible for ensuring the availability of the solution, irrespective of challenges related to
hosting sites, the internet network, or the structure of telecommunications networks. Additionally, Leexi warrants
that the products and services provided are free from viruses and other harmful components.
Furthermore, Leexi shall not be liable to the Customer or any person acting on behalf of or through the Customer
(including Operators) for any claims made by them as a result of any loss, injury, claim, damage or liability of
any kind suffered in any way as a result of :
● non-conforming use of the Solution by the Customer;
● errors or omissions in the information provided by the Customer
● breakdowns or interruptions preventing access to all or part of the Solution or comments or Personal
Data integrated by the Customer into the Solution, which would be in violation of applicable legislation,
in particular intellectual property law, the European regulation on the protection of personal data of
natural persons (hereinafter "GDPR"), public order and good morals;
● unforeseen circumstances beyond the control of Leexi. Furthermore, Leexi shall in no event be liable to
Leexi or any other person for any decision or action taken by Leexi based on such information
accessible through the Solution or by means of any other software services or services that may be
offered.
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Appendix 5
Insurances
Each Party undertakes to insure itself and to maintain in force its insurance policy with an insurance company
known to be solvent and established in its country, for all the pecuniary consequences of its civil, professional,
tort and/or contractual liability due to any damage caused to the Customer and to any third party within the
framework of the performance of the Contract.
Each Party undertakes to provide, at the first request of the other Party, a valid insurance certificate indicating the
amount of coverage.
The lack of insurance or the inadequacy of the amounts covered shall not exonerate or limit the liability and
guarantees owed by the Parties.
Each Party agrees to maintain in force its civil and professional liability insurance policy for the duration of this
Agreement.
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Appendix 6
Assignment of contract - subcontracting
Appendix 6-1 Assignment of the Contract
As the Contract has been entered into intuitu personae, it may not be assigned or transferred under any
circumstances, nor may the rights and obligations contained therein be transferred to any person or in any form
whatsoever by either Party without the express prior written consent of the other Party.
Appendix 6-2 Subcontracting
Leexi may, for the purposes of carrying out the Service and subject to compliance with the provisions set out in
the article "Protection of personal data", entrust one or more subcontractors with the design and/or execution
and/or production of certain missions whose nature does not fall within its specific competencies, provided that:
● The use of subcontractors does not in any way reduce Leexi's liability to the Customer. Leexi remains
the guarantor vis-à-vis the Customer of the respect, by its subcontractors, of the perfect execution of the
Service;
● Leexi remains in any case the sole interlocutor of the Customer in the execution of the Service;
● Leexi guarantees the Customer at first request in the event that a subcontractor or service provider
requests direct payment from the Customer for work performed in this capacity.
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Appendix 7
Professional reference
The Customer authorises Leexi to use its trade name and logos as a commercial reference in its internal and
external communications throughout the term of the Subscription.
The Customer also undertakes to include the Leexi trade name and/or logos on the Solution for the entire
duration of the Contract.
Under these conditions, each Party authorizes the other Party, on a non-exclusive and non-transferable basis, to
reproduce and represent, for the duration of the Contract, the trade name and/or logos of the other Party, under
the conditions defined above and in compliance with the graphic charter transmitted by the Party holding the
rights, where applicable.
Each Party undertakes not to file, either during the term of the Contract or at its expiry, any application for an
identical or similar trademark including the trade name and/or logos of the other Party or to reserve a domain
name including the latter.
Leexi Advertising Prohibition: The Client, as well as any affiliate or partner, agrees not to use the name,
trademark, or any variation of the "Leexi" trademark in any form of advertising, including but not limited to paid
search engine ads such as Google Ads. Unauthorized use of the Leexi trademark is strictly prohibited and may
result in legal action.
Any affiliate or partner who violates this prohibition by advertising Leexi via Google Ads or any other
unauthorized advertising method will not be eligible to receive affiliate or partnership commissions. Leexi
reserves the right to revoke any commissions owed and to terminate any business relationship with the parties
involved.
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Appendix 8
Termination
Appendix 8-1 Standard Termination
Either party may terminate the Subscription
● without notice, until the last day for a monthly or annual subscription by Stripe
● depends on the options chosen following a quote
Appendix 8-2 Termination for Default
In the event of a breach by either Party of any of its obligations under the Contract, the Contract may be
terminated at any time, in whole or in part, by operation of law, following formal notice sent by the other Party
by registered letter with acknowledgement of receipt, which has not been followed by action within thirty (30)
days of its receipt.
Any termination of the Contract for default shall be without prejudice to the damages to which the Party
initiating the termination may be entitled.
Each Party may also unilaterally terminate the Contract, with immediate effect, in the event that
● where a directly competing entity would take control of the other Party,
● where one of the Parties joins forces with a competitor of the other Party,
● a serious breach by one of the Parties of a provision of the Contract.
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Appendix 9
Definitions
Subscription: type of contractual formula chosen by the Customer, specifying the functionalities accessible, the
duration of the Contract and the price invoiced.
Annual Subscription: Subscription for a one-year period.
Monthly Subscription: Subscription for a one-month period.
Appendix: the part of the Agreement appended to the T&Cs.
IP Assets: means all intellectual property rights and all applications for protection of intellectual property rights,
such as patents, trademarks, designs, software, copyrights and all materialized intellectual property interests,
such as the Soleau envelope or secret know-how.
Administrator: means the person with access to the Administrator Account.
Anomaly: any inconsistency between the operational results of the Deliverable and the Technical Specifications.
Blocking Anomaly: Anomaly that makes normal use of an essential function of the Deliverable impossible
without a workaround.
Major Defect: A blocking defect for which a workaround has been found. Minor Defect: A Defect that is neither
a Blocking Defect nor a Major Defect.
API: "Application Programming Interface"; a computer solution that allows computer applications to
communicate with each other and exchange services or data.
Customer: a legal or natural person who enters into a Contract, or who has paid for a Subscription, or during the
trial period.
Administrator Account: means a login account to a Solution via the Administrator's Identifiers. From this
account, the Administrator may:
● access the functionalities of the Solution,
● create Operator Accounts.
Special Conditions: information appearing on the Subscription Page or on the Quotation.
Operator Account: means an account for connection to a Solution via the Operator's Identifiers, which are
assigned by the Administrator. From this account, the Operator can access the features of the Solution.
Contract: the set of Special Conditions and these T&Cs.
Demo: remote demonstration, by videoconference, of the operation of a Solution. Documentation: description of
the functionalities and instructions for use of each Solution.
Data: means the texts, graphical elements or decision trees recorded by the Customer or under his responsibility,
within each Solution, from the Customer Space.
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Personal Data: means any information directly or indirectly related to a natural person (name, identification
number, location data, online identifier, etc.).
DPO: "Data Protection Officer"; natural or legal person in charge of the protection of Personal Data at Leexi.
Customer Space: web application of each Solution, hosted on the Servers, containing the functionalities of the
Solution, the Administrator Account and Operator Accounts and the Data.
Expression of need: non-technical description, in general terms, presenting
● the Customer's needs justifying the realization of customized IT Services,
● the purpose of the Deliverable,
● the main functionalities of the Deliverable.
Force majeure: are considered as force majeure :
● cases usually recognized as such by French or Belgian jurisprudence
● total or partial strikes, internal or external to each Party, if it could not prevent them,
● bad weather, earthquake, fire, storm, flood, water damage,
● epidemics,
● blockages of telecommunications,
● blockages of means of transport or supply.
Host: a specialized company that hosts the Solutions, the Data and the Customer Area.
Business hours: Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m., excluding
public holidays.
Customer Service: service offered by Leexi consisting of answering any questions the Customer may have
regarding the use or malfunction of a Solution, either by email or by telephone.
Identifiers: email address and password allowing to connect to an Administrator Account or an Operator
Account.
Artificial Intelligence (AI): process of imitating human intelligence based on the creation and application of
algorithms executed in a dynamic computer environment
Confidential Information: means information that is confidential to a Party and that must be communicated to the
other Party for the performance of the Contract.
Conversational Intelligence: Conversational intelligence starts with trust, builds quality relationships and ends
with business success
Developer Day: 7 hours of work by a Leexi IT developer or one of its subcontractors, for the realization of the
Customized IT Services.
Coder Day: 7 hours of work by a Leexi coder or one of its subcontractors, for the realization of the Ancillary
Services.
Public holidays:
France: January 1st, Easter Day, May 1st, May 8, Ascension Day, Whit Monday, July 14, August 15, November
1st, November 11 and December 25 of each year.
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Belgium: January 1st, Easter Day, May 1st, Ascension Day, Whit Monday, July 21, August 15, November 1st,
November 11 and December 25 of each year.
Deliverable: the result of the realization of the Customized IT Services, as defined in the Technical
Specifications, to meet the Expression of Requirements. The Deliverable can be, for example: a website, a
platform, a mobile application.
Maintenance: Curative Maintenance and/or Preventive Maintenance, included in the Customized IT Services.
Curative Maintenance: IT service whose purpose is to take care of any problem and/or incident on the
Deliverable resulting in an Anomaly reported by the Customer or detected proactively by Leexi.
Preventive Maintenance: IT service consisting in
● regularly update all or part of the Deliverable elements,
● perform minor Anomaly(s) corrections.
● perform minor modifications to the Deliverable necessary:
○ to the Deliverables IT security,
○ to the Deliverables compatibility with web browsers.
Notification: letter sent by a Party to the other Party:
● either by electronic registered letter with acknowledgement of receipt,
● or by registered letter with acknowledgement of receipt,
● or by hand-delivered letter against receipt.
When Notification is provided for in the T&Cs, in the event of sending by registered letter with
acknowledgement of receipt:
● the time limits run from the first presentation of the letter,
● it is the date of dispatch that is the reference date for the termination of the Contract.
Operator: means the natural person named by the Customer, whether an employee, trainee or who works in the
name and on behalf of the Customer and who is authorized to use a Solution. The Operator:
● has a right to access and use a Solution,
● must comply with the T&Cs.
The Customer undertakes to ensure that the Operator complies with the T&Cs.
Subscription Page: web page accessible via the Sites, allowing to subscribe to a Subscription. Party(ies): the
Customer and/or Leexi.
Trial Period: time during which the Customer can test, free of charge, features of the Solutions that are normally
chargeable.
Customized IT services: services of writing Technical Specifications and IT developments carried out by leexi or
under its responsibility by one of its subcontractors, for the Customer. They include the production of the
Deliverable and Maintenance.
Privacy Policy: rules for processing and protecting personal data of Leexi, contained in Appendix 2 of these
T&Cs
Provisional acceptance: statement, via a report signed digitally by the Parties,
● the completion of the Deliverable,
● the availability of the Deliverable to the Customer.
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Final acceptance: event occurring automatically 15 days after the provisional acceptance. The 15-day period
between Provisional Acceptance and Final Acceptance is intended to allow:
● the Customer to examine the Deliverable in detail,
● Leexi to correct the Anomalies indicated by the Customer.
Data Controller: means the legal entity which, alone or jointly with others, determines the purposes and means of
the processing of personal data.
Servers: computer equipment belonging to the Host and located on its premises, on which Leexi
● has an exclusive right of use,
● hosts the Solutions, the Customer Area, the Administrator Account, the Operator Accounts, the Sites
and the Data.
Website : https://www.leexi.ai
Solution(s): Leexi's web platform accessible by the Customer and the Operators
Technical Specification: a document containing the result of Leexi's analysis of the Expression of Need and
describing the Customized IT Services to be performed under the Agreement. The Technical Specifications are
established by Leexi in order to be compatible with the number of Developer Days provided in the Quotation.
Trainee: an individual participating in a training course provided as part of the Ancillary Services.
VAT: Value Added Tax due by the Customer.
Processing of Personal Data: means any operation or set of operations relating to Personal Data, regardless of the
process used (collection, recording, organization, storage, adaptation, modification, retrieval, consultation, use,
communication by transmission, dissemination or any other form of provision, reconciliation or interconnection,
deletion or destruction, ...).
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