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Effective Date: May 2, 2026 Last Updated: May 2, 2026 Please read these Terms of Service (“Terms”) carefully before purchasing, downloading, or using FlowSync (“the plugin,” “the service,” or “the software”). These Terms constitute a legally binding agreement between you and FlowSync. By accessing our website, purchasing a license, or installing the plugin, you agree to be bound by these Terms. If you do not agree, do not use FlowSync. 1. Definitions “FlowSync” refers to the WordPress plugin, this website (flowsync.site), and all associated services. “License” refers to the annual subscription granting you rights to use the plugin under these Terms. “You” refers to the individual or entity purchasing or using FlowSync. “Site” refers to a single WordPress installation where FlowSync is activated. 2. License Grant and Restrictions What You Receive Upon purchase, we grant you a non-exclusive, non-transferable license to: Install and activate FlowSync on the number of Sites specified in your plan Receive plugin updates during your active license period Access support via [email protected] What You Cannot Do You may not: Resell, redistribute, or sublicense FlowSync to third parties Share license keys across multiple purchasing entities Remove or alter copyright notices, license validation, or attribution Use FlowSync in a manner that violates applicable laws or regulations Reverse engineer, decompile, or attempt to extract source code Use FlowSync on more Sites than your license permits Agency and Developer Use The Agency license allows use on up to 25 client Sites. You may not: Use a single Agency license for more than 25 active Sites simultaneously Transfer the Agency license to another agency or entity Include FlowSync in a product sold to end users (SaaS, theme bundles, etc.) 3. Payments and Refunds Pricing Current pricing is displayed on our Pricing page. We reserve the right to change pricing for new purchases. Existing licenses renew at the price in effect at time of original purchase unless we notify you of a change at least 30 days before renewal. Billing Licenses are billed annually in advance Payment is processed through our payment provider You are responsible for providing accurate billing information Failed renewals may result in license suspension after a 14-day grace period Refund Policy We offer a 14-day money-back guarantee for all purchases. If FlowSync does not meet your needs: Contact [email protected] within 14 days of purchase Explain the reason for your refund request We will process the refund within 5 business days Approved refunds will be returned to the original payment method. Please note that transaction fees, payment processor fees, currency conversion fees, and similar charges are non-refundable. Refunds are not available for: Renewals or license upgrades Purchases made more than 14 days ago Requests where the plugin has been materially used in production 4. Plugin Functionality and Limitations What FlowSync Does FlowSync is a workflow automation plugin for WordPress. It connects triggers (events in WordPress or third-party plugins), conditions (logic rules), and actions (email, CRM sync, role changes) within your WordPress installation. What We Do Not Guarantee Third-party plugin compatibility: While we support major plugins (MemberPress, WooCommerce, etc.), we cannot guarantee compatibility with every WordPress plugin or theme. We publish a compatibility list and test against current versions. Third-party API availability: Actions dependent on external services (HubSpot, Mailchimp, etc.) require those services to be operational. We are not responsible for downtime or changes in third-party APIs. Server environment: FlowSync requires a standard WordPress hosting environment (PHP 7.4+, MySQL 5.7+). We do not guarantee functionality on severely restricted or outdated hosting. Data loss: You are responsible for backing up your WordPress site, including FlowSync workflows, before making changes. We are not liable for data loss resulting from plugin use. Updates and Maintenance We provide updates to maintain compatibility with current WordPress and supported plugin versions We may deprecate support for outdated WordPress or PHP versions with 90 days notice Critical security updates are provided regardless of license status for 30 days after expiration 5. Support What Support Includes Answering questions about plugin functionality Troubleshooting workflow configuration Bug reports and feature requests Documentation guidance What Support Does Not Include Custom workflow development or consulting WordPress site maintenance or optimization Theme or third-party plugin conflicts outside our compatibility list Server configuration or migration assistance Support Channels Email:[email protected] (primary) Documentation: Available on our Docs page Response time: Within 24 hours for Starter licenses, within 12 hours for Agency licenses (business days) 6. Termination By You You may cancel your license at any time by allowing it to expire (disable auto-renew). Upon expiration: You may continue using the last installed version You will not receive updates or support Workflows will continue to function but may break with future WordPress/plugin updates By Us We may suspend or terminate your license if you: Violate these Terms Engage in fraudulent payment activity Use the license to harass, abuse, or harm others Reverse engineer or distribute the plugin unlawfully In case of termination for cause, no refund will be issued. 7. Intellectual Property FlowSync and all associated code, documentation, designs, and trademarks are the intellectual property of FlowSync. Your purchase grants a license to use the software; it does not transfer ownership of any intellectual property rights. You retain ownership of any workflows, configurations, or custom logic you create using FlowSync within your WordPress installation. 8. Indemnification You agree to indemnify and hold harmless FlowSync from any claims, damages, or expenses arising from: Your use of the plugin in violation of these Terms Your workflows or automations causing harm to third parties Your failure to secure your WordPress installation Content or data processed through your workflows 9. Limitation of Liability To the maximum extent permitted by law: FlowSync is provided “as is” without warranties of any kind, express or implied We are not liable for indirect, incidental, special, or consequential damages Our total liability for any claim shall not exceed the amount you paid for your current license term We are not liable for damages resulting from plugin incompatibility with third-party tools or services 10. Governing Law These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware. 11. Changes to These Terms We may update these Terms from time to time. Material changes will be: Posted on this page with an updated effective date Notified to active license holders via email at least 30 days before taking effect Continued use of FlowSync after changes constitutes acceptance of the revised Terms. 12. Severability If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. 13. Entire Agreement These Terms, together with our Privacy Policy, constitute the entire agreement between you and FlowSync regarding the plugin and supersede any prior agreements. 14. Contact For legal notices or questions about these Terms: Email:[email protected]