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Privacy Policy
Last updated: March 28, 2026
1. Introduction
FollowPilot ("we", "our", or "us") provides a software platform that helps users automate and manage sales follow-ups.
We are committed to protecting your privacy and handling your data transparently.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
2. Information We Collect
a) Information you provide
Name, email address, company name
Account credentials
Data you input into the platform (e.g., leads, notes, follow-ups)
b) Connected accounts
When you connect third-party services, we may access and process data from those services as required to provide our functionality.
Email providers (e.g., Google Gmail)
Email metadata (sender, recipient, timestamps)
Email content, when required to generate or suggest follow-ups
CRM platforms (e.g., HubSpot, Salesforce)
Contacts, companies, deals, and tasks associated with your account
We only access the data necessary to operate the service.
c) Automatically collected data
IP address
Browser and device information
Usage data (features used, interactions, logs)
3. How We Use Your Information
We use your data to:
Provide and operate the FollowPilot platform
Generate and manage automated follow-up emails
Sync data with connected services (e.g., CRM platforms)
Improve product performance and user experience
Communicate with you (support, product updates)
Ensure security and prevent abuse
4. AI and Data Usage
FollowPilot uses AI models to generate and improve email content.
Your data may be processed to generate follow-ups and suggestions
We may store generated content to improve your experience within the product
We do not use your data to train general-purpose AI models
5. Data Sharing
We do not sell your data.
We may share data with:
Service providers (hosting, infrastructure, analytics)
Payment processors such as Stripe
Third-party integrations (e.g., Google, CRM platforms like HubSpot or Salesforce) when initiated by you
All partners are required to handle data securely.
6. Data Security
We take appropriate technical and organizational measures to protect user data against unauthorized access, alteration, disclosure, or destruction.
Data transmitted between users and our services is encrypted using industry-standard HTTPS/TLS protocols
Access to user data is restricted to authorized personnel and systems that require it to operate the service
We rely on trusted infrastructure providers that implement strong security practices to store and process data securely
Regular security reviews are conducted to identify and address potential vulnerabilities
Authentication credentials and sensitive tokens are stored using secure, encrypted methods
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain your data:
As long as your account is active
As needed to provide the service
You may request deletion of your data at any time.
8. Your Rights
Depending on your location (including under GDPR), you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
To exercise your rights, contact us at: privacy@followpilot.ai
9. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
Contractual necessity (to provide the service)
Legitimate interest (to improve and secure the platform)
Consent (for optional features where applicable)
10. International Data Transfers
Your data may be processed in countries outside your jurisdiction.
We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
11. Third-Party Services
FollowPilot integrates with third-party platforms such as Google and CRM systems including HubSpot and Salesforce.
Your use of these services is subject to their respective privacy policies. We are not responsible for their data practices.
12. Cookies
We use cookies and similar technologies to:
Maintain sessions
Ensure platform functionality
Improve user experience
You can control cookies through your browser settings.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
If changes are significant, we will notify users through the platform or via email.
14. Contact
FollowPilot
5455 De Gaspé Ave
Montreal, QC H2T 3B3
Canada
privacy@followpilot.ai