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Terms of Use
Last updated: October 3, 2026
These Terms of Use ("Terms") govern your access to and use of the Samskit platform, including our website, web application and all related services (collectively, the "Service"), operated by Offload Tecnologia Ltda. ("Samskit", "we", "our" or "us"), a company incorporated in Brazil.
By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Service.
Customers with a signed contract. If the Customer has signed with Samskit a Termo de Adesão (Adhesion Agreement) to the Samskit Platform General Terms and Conditions (Condições Gerais de Contratação da Plataforma Samskit), or any other written contract ("Signed Contract"), the Signed Contract prevails over these Terms and over the Privacy Policy in the event of conflict. These Terms apply to such Customer's Users only to the extent they do not conflict with the Signed Contract.
1. Definitions
"Customer" means the company or individual that has purchased a Samskit subscription
"User" means any individual authorized by the Customer to access the Service
"Customer Data" means any data submitted or generated within the Service by or on behalf of the Customer, including call recordings, transcripts, CRM data and summaries
"Service" means the Samskit platform and all associated features, tools and integrations
2. Eligibility and Account Registration
To use the Service, you must:
Be at least 18 years old
Have the legal authority to enter into a binding contract in your jurisdiction
Not be prohibited from using the Service under applicable law
You are responsible for maintaining the security of your account credentials. Notify us immediately at [email protected] if you suspect unauthorized access to your account. We are not liable for any loss resulting from unauthorized access to your account that results from your failure to protect your credentials.
3. Subscription, Billing and Cancellation
This Section 3 applies only to Customers who purchase the Service on a self-service basis, without a Signed Contract. For Customers with a Signed Contract, price, price adjustments, billing, cancellation, refunds and suspension for non-payment are governed exclusively by the Signed Contract.
3.1 Plans and Pricing. Samskit offers subscription plans billed monthly or annually. Current prices are available at samskit.com/pricing. We reserve the right to change prices with at least 30 days' prior notice to existing subscribers.
3.2 Free Trial. We may offer free trials for a limited period. At the end of the trial, your account will require a paid subscription to continue. We will notify you before the trial ends.
3.3 Cancellation. You may cancel your subscription at any time in your account settings. Cancellation takes effect at the end of the current billing cycle. We do not issue refunds for partial billing periods, except where required by applicable law.
3.4 Non-Payment. If a payment fails, we will notify you and grant a 7-day grace period to resolve the issue. If payment remains outstanding, we may suspend or terminate your access to the Service.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Record calls without the notice or consent required from all participants under the applicable law of your jurisdiction
Use the Service to harass, defame or harm any person
Attempt to reverse engineer, decompile or extract the source code of the platform
Use automated scripts to access or interact with the Service in an unauthorized manner
Share your account credentials with unauthorized third parties
Upload or transmit malware, viruses or any harmful code
Resell or sublicense access to the Service without Samskit's written authorization
Use the Service to build a competing product or to benchmark the Service for competitive purposes without our consent
Samskit reserves the right to suspend or terminate accounts that violate these restrictions without prior notice.
5. Call Recording - Customer Responsibility
Samskit provides a call recording feature that works by adding a bot participant to your scheduled meetings. You acknowledge and agree that:
You are solely responsible for complying with all applicable laws governing the recording of communications, including consent and notice requirements in your jurisdiction
In some jurisdictions, recording a call requires the consent of all participants ("two-party" or "all-party" consent laws)
You are responsible for informing all call participants that the call is being recorded and for obtaining any required consent before using Samskit's recording features
You are responsible for the content of the meetings and messages recorded or captured, including any sensitive personal data they may contain, and for determining the appropriate legal basis for such processing
Samskit is not responsible for your failure to comply with applicable recording laws
Samskit recommends consulting legal counsel to confirm the recording consent requirements in all jurisdictions where you operate.
6. Third-Party Service Integrations
Samskit integrates with third-party platforms, including HubSpot, Salesforce, Google Calendar, Slack, Gmail and Outlook ("Third-Party Services"). By enabling an integration, you authorize Samskit to access and interact with your data on those platforms on your behalf.
Your use of Third-Party Services is governed by those services' own terms and privacy policies. Samskit is not responsible for the availability, accuracy or actions of Third-Party Services.
7. Data Ownership
7.1 Customer Data. You and your organization retain full ownership of all Customer Data - including call recordings, transcripts, summaries and CRM data - at all times. We do not claim any intellectual property rights in your Customer Data.
7.2 License to Samskit. By using the Service, you grant Samskit a limited, non-exclusive license to access and process Customer Data solely for the purpose of providing and improving the Service. To improve the Service, we use only aggregated and anonymized statistics, which do not identify you, your Users or third parties. Customer Data is not used, by Samskit or by its artificial intelligence providers, to train AI models. We do not sell Customer Data to third parties.
7.3 Samskit Platform. The Samskit platform - including its software, algorithms, models, design and documentation - is owned by Offload Tecnologia Ltda. and is protected by applicable intellectual property laws. Nothing in these Terms grants you any rights in the Samskit platform, except the right to use the Service as described herein.
8. Confidentiality
Each party agrees to treat the other party's confidential information with reasonable care and not to disclose it to third parties without prior written consent. "Confidential information" includes Customer Data, product roadmaps, pricing and any information marked as confidential or that a reasonable person would consider confidential.
This obligation does not apply to information that: (a) was already publicly known, (b) was independently developed, (c) was lawfully obtained from third parties, or (d) must be disclosed by law.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSKIT DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.
We do not warrant that the Service will be error-free or uninterrupted, or that AI-generated content (including summaries, CRM suggestions and follow-up drafts) will be accurate or suitable for any particular purpose. You are responsible for reviewing all AI-generated output before taking any action based on it.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSKIT'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO SAMSKIT IN THE 12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT WILL SAMSKIT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA OR BUSINESS — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations do not apply where prohibited by applicable law (including the Brazilian consumer protection law — Law No. 8,078/1990, Consumer Protection Code).
11. Indemnification
You agree to indemnify and hold harmless Samskit and its employees, officers and agents from any claims, damages or expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law, including recording consent laws; (c) your Customer Data; or (d) your use or misuse of the Service.
12. Suspension and Termination
We may suspend or terminate your access to the Service if:
You breach these Terms
Your account is involved in fraudulent or illegal activity
Required by law or to protect the rights and safety of third parties
You may terminate your account at any time by canceling your subscription and contacting [email protected]. Customers with a Signed Contract are subject to the termination rules of the Signed Contract.
During the subscription and within 30 days after termination, you may request from [email protected] a copy of your recordings and transcripts, which will be provided manually, in a standard format. You may also request the deletion of your data at any time, and the request will be fulfilled within 30 days. Absent a request, data will be deleted within 90 days after termination. Backup copies are deleted in the rotation cycle of up to 7 days. Data may be retained where retention is required or permitted by law.
13. Service Availability
We use commercially reasonable efforts to keep the Service available. However, we do not guarantee uninterrupted access and are not responsible for interruptions caused by scheduled maintenance, third-party infrastructure failures or events beyond our reasonable control (force majeure).
Planned maintenance will be announced at least 48 hours in advance whenever possible. Support is provided at [email protected], on business days, with a first response within 3 business days.
14. Changes to the Service and the Terms
We may update these Terms at any time. For material changes, we will provide at least 30 days' prior notice by email or in-app notification. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
We may also modify or discontinue features of the Service with reasonable prior notice. We will not reduce the essential features of the Service without a transition period of at least 60 days for paying subscribers.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Brazil, without regard to conflict of laws principles.
Any dispute arising out of or relating to these Terms or the Service will first be subject to good-faith negotiation for 30 days. If not resolved, disputes will be submitted to the courts of the Judicial District of São Paulo, State of São Paulo, Brazil, which you agree is an appropriate and convenient forum.
For users located in the European Economic Area: this does not affect your statutory rights under applicable EU law, and you may also bring claims before the courts of your country of residence.
16. General
Entire Agreement: These Terms, together with our Privacy Policy and any Signed Contract, constitute the entire agreement between you and Samskit regarding the Service. In the event of conflict, the Signed Contract prevails over these Terms and over the Privacy Policy
Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect
No Waiver: Failure to enforce any provision of these Terms is not a waiver of our right to enforce it later
Assignment: You may not assign your rights under these Terms without our prior written consent. Samskit may assign these Terms in connection with a merger or acquisition
Language: These Terms are drafted in Portuguese. This English version is provided for convenience. In the event of any conflict or divergence between the Portuguese version and any translated version, including this one, the Portuguese version shall prevail
17. Contact
For questions about these Terms, including security and privacy matters:
Offload Tecnologia Ltda.
Email: [email protected]
Website: https://samskit.com