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Live on theIntercom App Store&HubSpot Marketplace
Interhubz Privacy Policy
Last Updated: November 2025
Legal Entity: Octopods Software Systems Limited (Ireland)
1. Introduction
Octopods Software Systems Limited ("Octopods," "we," "us," or "our") operates Interhubz, a cloud-based integration platform connecting Intercom and HubSpot. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.
By using Interhubz, you agree to the collection and use of information as described in this policy. Terms not defined here have the meanings set forth in our Terms of Service.
2. Information We Collect
2.1 Account Information
When you register for Interhubz, we collect:
Name
Email address
Company name
Password (encrypted)
Billing information (processed by Stripe)
2.2 Platform Authorization Data
When you connect Intercom and HubSpot, we store:
OAuth access tokens and refresh tokens
Connected workspace/portal identifiers
Authorization scopes granted
2.3 Customer Data (Data You Process Through Interhubz)
To provide the integration Service, we process data from your connected platforms:
From Intercom:
Conversation content, metadata, and timestamps
Contact information (names, emails, phone numbers, custom attributes)
Company information
Admin/agent information
Tags and conversation states
From HubSpot:
Contact records and properties
Company records and properties
Ticket records and pipeline data
Owner/user information
Association data
This Customer Data is processed solely to provide the integration features you configure.
2.4 Usage Data
We automatically collect:
Log data (IP address, browser type, pages visited, timestamps)
Feature usage and configuration choices
Error and performance data
Device and connection information
2.5 Cookies
We use cookies and similar technologies to:
Maintain your session and authentication
Remember your preferences
Analyze Service usage
Improve functionality
You can configure your browser to refuse cookies, but this may limit Service functionality.
3. How We Use Your Information
We use collected information to:
Provide the Service: Process data synchronization between Intercom and HubSpot according to your configuration
Maintain your account: Authenticate users, process payments, and communicate about your subscription
Improve the Service: Analyze usage patterns, diagnose issues, and develop new features
Provide support: Respond to inquiries and troubleshoot problems
Ensure security: Detect and prevent fraud, abuse, and security incidents
Comply with law: Meet legal obligations and respond to lawful requests
4. How We Share Your Information
We do not sell your personal information. We share information only as follows:
4.1 Service Providers (Sub-processors)
We use third-party services to operate Interhubz:
Provider Purpose Data Processed
Heroku (Salesforce) Infrastructure hosting All Service data
Stripe Payment processing Billing information
HubSpot Customer support & CRM Support communications, account info
Google Workspace Business email Email communications
Resend Transactional email Email addresses, notification content
Datadog Infrastructure monitoring Performance and log data
Sentry Error tracking Error reports, diagnostic data
Slack Internal communications Support escalations (anonymized)
Linear Issue tracking Bug reports (anonymized)
Notion Internal documentation Process documentation (no customer data)
These providers access data only to perform services on our behalf and are contractually obligated to protect it.
4.2 Legal Requirements
We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to:
Comply with applicable laws or regulations
Respond to lawful government requests
Protect our rights, privacy, safety, or property
Enforce our Terms of Service
4.3 Business Transfers
If Octopods is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
5. Data Retention
We retain information as follows:
Data Type Retention Period
Account information Duration of account plus 30 days
OAuth tokens Until disconnected or account closure
Customer Data Not stored persistently; processed in transit
Synchronization logs 90 days
Billing records 7 years (legal requirement)
Support communications 3 years
After your subscription ends, we delete your configuration and account data within 30 days. You may request earlier deletion by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Access controls and authentication requirements
Regular security assessments
Employee confidentiality obligations
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
7. International Data Transfers
Octopods is based in Ireland (EU). Your information may be transferred to and processed in countries outside your jurisdiction, including the United States where some of our sub-processors operate.
For transfers outside the European Economic Area, we rely on:
European Commission adequacy decisions
Standard Contractual Clauses
Other lawful transfer mechanisms
By using Interhubz, you consent to these transfers.
8. Your Rights (GDPR and Privacy Rights)
If you are in the European Economic Area, United Kingdom, or a jurisdiction with similar privacy laws, you have the following rights:
Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Request limited processing of your data
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at team@interhubz.com. We will respond within 30 days.
You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (www.dataprotection.ie).
9. Customer Data and Data Processing
9.1 Your Role as Data Controller
When you use Interhubz to synchronize data between Intercom and HubSpot, you act as the data controller for the personal data contained in that Customer Data. We act as your data processor.
9.2 Our Processing Activities
We process Customer Data only:
According to your configuration settings
To provide the features you enable
As necessary to maintain and improve the Service
As required by law
We do not use Customer Data for advertising, profiling, or purposes unrelated to providing the Service.
9.3 Data Processing Agreement
Enterprise customers may request a Data Processing Agreement (DPA) that details our obligations as a data processor. Contact team@interhubz.com to request a DPA.
10. Third-Party Platforms
Interhubz integrates with Intercom and HubSpot. Your use of those platforms is governed by their respective privacy policies:
Intercom: https://www.intercom.com/legal/privacy
HubSpot: https://legal.hubspot.com/privacy-policy
We are not responsible for the privacy practices of these third-party platforms.
11. Children's Privacy
Interhubz is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Marketing Communications
We may send you product updates, feature announcements, and other communications related to the Service. You may opt out at any time by:
Clicking "unsubscribe" in any marketing email
Contacting us at team@interhubz.com
Updating your communication preferences in your account
Opting out of marketing does not affect transactional communications (billing, security alerts, service updates).
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Sending an email to your registered address
Displaying a notice within the Service
Changes are effective when posted unless otherwise stated. Your continued use of the Service after changes constitutes acceptance.
14. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
Octopods Software Systems Limited
Republic of Ireland
Email: team@interhubz.com
For data protection inquiries, you may also contact our data protection point of contact at the same address.
By using Interhubz, you acknowledge that you have read and understood this Privacy Policy.