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Live on theIntercom App Store&HubSpot Marketplace
Interhubz Terms of Service
Last Updated: November 2025
Legal Entity: Octopods Software Systems Limited (Ireland)
1. Agreement Overview
These Terms of Service ("Terms") govern your use of Interhubz, a software-as-a-service integration platform operated by Octopods Software Systems Limited ("Octopods," "we," "us," or "our"), a company incorporated in the Republic of Ireland.
By creating an account or using Interhubz, you ("Customer," "you," or "your") agree to these Terms. If you are using Interhubz on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Service Description
Interhubz is a cloud-based integration platform that connects Intercom and HubSpot. The Service enables you to:
Synchronize Intercom conversations to HubSpot as notes and timeline entries
Match and associate contacts and companies between platforms
Link and synchronize ticket data between Intercom conversations and HubSpot tickets
Access HubSpot data within Intercom through our inbox application
The Service requires active accounts with both Intercom and HubSpot. Your use of those platforms is governed by their respective terms of service.
3. Account Registration
To use Interhubz, you must:
Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly update your account information if it changes
Accept responsibility for all activity under your account
You must be at least 18 years old or the age of majority in your jurisdiction to create an account.
4. Platform Authorization
Interhubz requires OAuth 2.0 authorization to access your Intercom and HubSpot accounts. By granting authorization, you:
Permit Interhubz to access, retrieve, and process data from your connected platforms as necessary to provide the Service
Confirm you have authority to grant such access
Understand that revoking authorization will interrupt Service functionality
We access only the data necessary to provide the features you have configured. You may disconnect platform authorizations at any time through your Interhubz dashboard.
5. Subscriptions and Payment
5.1 Subscription Plans
Interhubz offers tiered subscription plans (Starter, Pro, and Enterprise) with varying features and connection limits. Current pricing and plan details are available on our website.
5.2 Billing
Subscriptions are billed in advance on a monthly or annual basis
Payment is processed securely through Stripe
You authorize us to charge your payment method on file for all applicable fees
Annual subscriptions receive a discount as advertised
5.3 Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged the then-current rate for your plan at renewal.
5.4 Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
Your access continues until the end of your current billing period
No prorated refunds are provided for unused time
Your data remains accessible until the end of your billing period
5.5 Refunds
Subscription fees are non-refundable except where required by applicable law or at our sole discretion.
5.6 Price Changes
We may change subscription pricing with 30 days' notice. Price changes take effect at your next renewal date.
6. Acceptable Use
You agree not to:
Use the Service for any unlawful purpose
Attempt to reverse engineer, decompile, or disassemble any part of the Service
Interfere with or disrupt the Service's infrastructure
Exceed any usage limits associated with your plan
Use the Service to transmit malicious code
Resell, sublicense, or provide the Service to third parties without authorization
Use automated means to access the Service except through our published APIs
Circumvent any access controls or usage limits
7. API Usage
If your plan includes API access:
API keys must be kept confidential and not shared
You are responsible for all activity conducted using your API keys
We may impose rate limits to ensure fair usage
We may revoke API access for misuse or excessive usage
API functionality and availability may change with notice
8. Data Handling
8.1 Your Data
You retain all rights to the data you process through Interhubz. We access and process your data solely to provide the Service and as described in our Privacy Policy.
8.2 Data Processing
Interhubz processes data from your connected Intercom and HubSpot accounts, including:
Conversation content, metadata, and attachments
Contact and company information
Ticket data
User and admin information
We process this data according to your configuration settings and only as necessary to provide the features you enable.
8.3 Data Retention
Active account data is retained while your subscription is active
Following cancellation, we retain your configuration data for 30 days, after which it is deleted
Synchronization logs are retained for 90 days for troubleshooting purposes
8.4 Data Portability
You may export your configuration settings through the Service dashboard while your account is active.
9. Third-Party Dependencies
9.1 Platform Dependencies
Interhubz relies on Intercom and HubSpot APIs to function. We are not responsible for:
Changes to Intercom or HubSpot APIs that affect Service functionality
Outages or performance issues on Intercom or HubSpot platforms
Terms of service violations between you and Intercom or HubSpot
Data handling practices of Intercom or HubSpot
9.2 Your Obligations
You are responsible for:
Maintaining valid subscriptions to Intercom and HubSpot as required to use their APIs
Complying with Intercom's and HubSpot's terms of service
Ensuring your use of synchronized data complies with applicable laws
10. Intellectual Property
10.1 Our Property
Interhubz, including its software, design, documentation, and branding, is owned by Octopods Software Systems Limited. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription term.
10.2 Feedback
If you provide suggestions or feedback about the Service, we may use it without obligation or compensation to you.
11. Confidentiality
We will maintain the confidentiality of your data and will not disclose it except:
As necessary to provide the Service
With your consent
As required by law
To our service providers bound by confidentiality obligations
12. Service Availability
12.1 Uptime
We strive to maintain high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance when practicable.
12.2 Modifications
We may modify, update, or discontinue features of the Service. For material changes that negatively affect your use, we will provide reasonable notice.
13. Disclaimer of Warranties
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
Data synchronization will be complete or accurate in all circumstances
Defects will be corrected
14. Limitation of Liability
To the maximum extent permitted by law, Octopods Software Systems Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of the Service.
Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the fees you paid to us in the twelve (12) months preceding the claim.
These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.
15. Indemnification
You agree to indemnify and hold harmless Octopods Software Systems Limited and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Data you process through the Service
16. Term and Termination
16.1 Term
These Terms remain in effect while you have an active Interhubz account.
16.2 Termination by You
You may terminate by cancelling your subscription and closing your account.
16.3 Termination by Us
We may suspend or terminate your access immediately if you:
Violate these Terms
Fail to pay fees when due
Engage in activity that harms the Service or other users
16.4 Effect of Termination
Upon termination:
Your license to use the Service ends
You remain liable for any outstanding fees
Provisions that by nature should survive will continue (including Sections 10, 13, 14, 15, and 18)
17. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
18. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Ireland, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.
19. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Octopods regarding the Service.
Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
No Waiver: Our failure to enforce any provision does not waive our right to do so later.
Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices: We will send notices to the email address associated with your account. You should send notices to team@interhubz.com.
20. Contact Information
Octopods Software Systems Limited
Republic of Ireland
For questions about these Terms:
Email: team@interhubz.com
By using Interhubz, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.