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Privacy Policy
Last updated: 18 September 2024
1. Introduction
Kritmatta Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Kritmatta Limited is the data controller for personal data processed through our services.
2. Information We Collect
We collect information you provide directly to us, including:
Personal Information
Name and contact details (email address, phone number)
Account credentials and profile information
Billing and payment information
Company name and business details
Communications and correspondence with us
Usage Information
Log data (IP address, browser type, operating system)
Service usage patterns and preferences
AI agent interactions and configurations
Integration data from connected services
Cookies and Tracking
We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyse usage. You can control cookies through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices and support messages
Respond to comments, questions, and requests
Monitor and analyse usage trends
Detect, prevent, and address technical issues
Comply with legal obligations
With consent, send marketing communications
4. Legal Basis for Processing
We process your personal data based on:
Contract: To perform our services and fulfill our agreement with you
Legitimate Interests: To improve services, ensure security, and conduct business operations
Consent: For marketing communications and optional features
Legal Obligations: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
We may share your information with:
Service Providers: Third parties who assist in operating our services
Integration Partners: Services you choose to connect with our platform
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: With your explicit consent for specific purposes
We do not sell your personal data to third parties.
6. International Data Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:
Standard contractual clauses approved by the UK ICO
Adequacy decisions where applicable
Your explicit consent where required
7. Data Retention
We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods vary based on:
Nature of the data and purpose of processing
Legal and regulatory requirements
Business and operational needs
Account data is retained for the duration of your subscription plus 30 days. Financial records are kept for 7 years as required by UK tax law.
8. Your Rights
Under UK GDPR, you have the right to:
Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Request limited processing of your data
Portability: Receive your data in a machine-readable format
Object: Object to certain processing activities
Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at privacy@kritmatta.com. We will respond within one month.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Encryption of data in transit and at rest
Regular security assessments and testing
Access controls and authentication measures
Employee training on data protection
Incident response procedures
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information promptly.
11. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
12. Marketing Communications
With your consent, we may send promotional emails about new features, products, or services. You can opt-out at any time by:
Clicking "unsubscribe" in any marketing email
Updating your account preferences
Contacting us directly
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our services. Your continued use after changes constitutes acceptance of the updated policy.
14. Complaints
If you have concerns about our data processing, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
15. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
Kritmatta Limited
Data Protection Officer
Email: privacy@kritmatta.com
Registered in England and Wales
Company registration available on Companies House