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Terms of Service
Last updated: 25 February 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Kritmatta Limited, a company registered in England and Wales (Company Number available on Companies House), concerning your access to and use of our AI automation platform and related services.
By accessing or using our services, including our website, AI agents, automation tools, and any related software or APIs, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.
2. Description of Service
Kritmatta Limited (trading as "Krit") provides a no-code AI automation platform that helps businesses automate workflows, manage communications, and improve operational efficiency. Our services include:
AI-powered email automation and management
Custom AI agent creation and deployment
Meeting coordination and intelligent scheduling
Message summarisation, analysis, and intelligent routing
Workflow automation and optimisation
Integration with third-party services (Gmail, Slack, HubSpot, etc.)
Data processing and analytics
API access for custom integrations
3. User Accounts and Registration
To access certain features, you must register for an account. You agree to:
Provide accurate, current, and complete information during registration
Maintain the security of your password and account credentials
Use strong passwords and enable two-factor authentication when available
Promptly update your account information as needed
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised use or security breach
Not share account credentials or allow others to access your account
Be at least 18 years of age or have valid parental consent
4. Acceptable Use Policy
You agree not to use our services to:
Violate any applicable laws, regulations, or third-party rights
Infringe upon intellectual property rights
Transmit malicious code, viruses, or interfere with service integrity
Attempt to gain unauthorised access to any systems or data
Harass, abuse, discriminate against, or harm any person or entity
Send spam, phishing emails, or unsolicited communications
Misrepresent your identity, affiliation, or authorisation
Use the service for illegal activities or to promote illegal content
Reverse engineer, decompile, or attempt to extract source code
Exceed rate limits or use the service in a manner that degrades performance
Scrape, mine, or harvest data without explicit permission
Create competing products using our services or proprietary information
5. AI Services and Content Generation
When using our AI services, you acknowledge that:
AI-generated content may contain errors or inaccuracies
You are responsible for reviewing and verifying all AI-generated content
AI agents operate based on your configurations and instructions
We do not guarantee specific outcomes or results from AI operations
You must comply with applicable AI and automated decision-making regulations
You retain responsibility for all content generated on your behalf
You must not use AI services to generate harmful, illegal, or misleading content
6. Intellectual Property Rights
The service and its original content, features, and functionality are owned by Kritmatta Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of any content you submit through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use, process, store, and analyse your content solely for the purpose of providing and improving our services.
Any feedback, suggestions, or ideas you provide about our services become our property and may be used without compensation or attribution.
7. Data Handling and Processing
What Data We Process
When you use our services, we process:
Account and profile information you provide
AI agent configurations and workflow definitions
Chat conversations and message content
Execution history and activity logs
Knowledge extracted from your interactions
Data from authorised integrations (email, calendar, messaging platforms)
Analytics and performance telemetry
How We Use Your Data
We process your data to:
Execute the AI automation workflows you configure
Process and route communications as you instruct
Generate AI responses based on your settings
Improve automation accuracy through pattern analysis
Integrate with third-party services you authorise
Provide analytics about your automation usage
Maintain service security and prevent abuse
Data Security
We implement security measures including:
Encryption for sensitive data elements
Secure transmission protocols
Access controls and authentication
Logical data separation between users
Regular security reviews
While we implement security measures, no system is completely secure. You acknowledge the inherent risks in data transmission and storage.
Data Location and Transfers
Your data may be processed and stored in various locations depending on our service providers. We use reputable cloud infrastructure providers and ensure appropriate safeguards for any international data transfers.
Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations. Specific retention periods may vary based on the type of data and applicable requirements. Certain data may be automatically cleaned up based on configured policies.
Third-Party Services
We work with various service providers to deliver our platform, including but not limited to:
Cloud infrastructure and database providers
AI and machine learning services
Analytics and monitoring tools
Payment processing services
Communication and integration platforms
These providers are selected for their security practices and are contractually required to protect your data. We do not sell or rent your personal data to third parties.
Your Rights and Controls
You have the ability to:
Access your account and configuration data
Update or correct your information
Revoke integration permissions
Request deletion of your data (subject to legal requirements)
View activity logs where available
To exercise these rights or for data-related enquiries, contact us at support@kritmatta.com. We aim to comply with applicable data protection laws including UK GDPR where they apply.
Privacy Policy
For more detailed information about our privacy practices, data subject rights, and how to contact our Data Protection Officer, please refer to our separate Privacy Policy.
8. Third-Party Integrations
Our service integrates with various third-party platforms. You acknowledge that:
Your use of third-party services is subject to their respective terms and policies
We are not responsible for third-party service availability or functionality
You must maintain valid accounts and permissions for integrated services
We may access and process data from integrated services as authorised by you
Integration features may change based on third-party API modifications
You are responsible for compliance with third-party terms when using integrations
9. Payment Terms and Billing
For paid services, you agree to:
Provide current, complete, and accurate billing information
Pay all charges at the prices in effect when incurred
Authorise automatic billing for subscription services
Pay all applicable taxes and fees
Maintain valid payment methods on file
Subscription fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as required by law or as explicitly stated in our refund policy. We reserve the right to change pricing with 30 days advance notice.
Failure to pay may result in service suspension or termination. You remain responsible for any unpaid amounts.
10. Service Level and Availability
While we strive for high availability, we do not guarantee uninterrupted service. We may:
Perform scheduled maintenance with advance notice when possible
Implement emergency maintenance without notice
Modify, suspend, or discontinue features with reasonable notice
Impose usage limits or throttling to maintain service quality
Service level agreements (SLAs) for enterprise customers are governed by separate agreements.
11. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the use of services. This includes:
Technical specifications and API documentation
Business processes and workflows
Customer data and analytics
Pricing and commercial terms not publicly available
12. Warranties and Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
We do not warrant that the service will be error-free, secure, or operate without interruption. You use the service at your own risk.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRITMATTA LIMITED SHALL NOT BE LIABLE FOR:
Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Business interruption or loss of business information
Third-party claims against you
Failures caused by factors outside our reasonable control
Our total aggregate liability for all claims under these terms shall not exceed the greater of £100 GBP or the amount you paid to us in the 12 months preceding the claim.
These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.
14. Indemnification
You agree to indemnify, defend, and hold harmless Kritmatta Limited, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
Your use or misuse of our services
Your violation of these Terms
Your violation of any rights of another party
Your content or data processed through our services
Your use of AI-generated content
15. Termination
Either party may terminate these Terms:
For convenience with 30 days written notice
Immediately upon material breach that remains uncured after notice
Immediately for violations of law or these Terms
Upon termination:
Your access to the service will cease
We may delete your data after a retention period
You remain liable for any outstanding payments
Provisions that should survive termination will remain in effect
16. Export Compliance
You agree to comply with all applicable export and import laws and regulations. You may not use or export the services in violation of UK export laws or any other applicable laws.
17. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
For eligible disputes, you may also have rights under the UK's Alternative Dispute Resolution (ADR) schemes.
18. General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and Kritmatta Limited regarding the service and supersede all prior agreements and understandings.
Severability
If any provision is found unenforceable, the remaining provisions shall continue in full effect.
Waiver
No waiver of any term shall be deemed a further waiver of any term, and failure to assert a right shall not constitute a waiver of that right.
Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
Force Majeure
Neither party shall be liable for delays or failures due to causes beyond their reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, or internet service failures.
19. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via:
Email to your registered address
Prominent notice within the service
Update to the "Last updated" date
Your continued use after changes take effect constitutes acceptance of the modified Terms. If you disagree with changes, you must discontinue use of the service.
20. Beta Services and Features
We may offer beta, preview, or early access features ("Beta Services") that are:
Optional and provided for evaluation purposes
Subject to additional terms when applicable
Provided without warranties or SLAs
Subject to change or discontinuation without notice
Not recommended for production or critical use cases
21. Contact Information
For questions about these Terms or our services, please contact us at:
Kritmatta Limited
Email: legal@kritmatta.com
Support: support@kritmatta.com
Website: www.kritmatta.com
Registered in England and Wales
Company registration details available on Companies House
For data protection enquiries, please contact our Data Protection Officer at: dpo@kritmatta.com
These Terms of Service were last reviewed and updated on 25 February 2026. We recommend reviewing these terms periodically for any changes. Thank you for using Krit!