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Security & Privacy at Flowla As we develop Flowla, your safety and security on our platform is at the heart of everything we do. Learn more about what we do to safeguard your data. Security Overview At Flowla, we embrace ongoing, proactive improvement in order to stay on top of the latest security tools and threats. Some of the security measures we take are: - Regular data backups and test recovery - Running regular penetration testing - Encrypting all data at rest and in transit - Conducting static code analysis and third party vulnerability scanning - Sanitizing our logs - Securing individual customers at the database level. Read our data compliance memo & all other security documentation → Compliance & certification Our compliance against global standards includes certifications, attestations, and audit reports. Resources & documents Find out more about our policies below. Terms of Use → Privacy Policy → Data Processing Agreement → SOC 2 Type II Compliance Report → SOC 3 Compliance Report → Security Commitment Organizational Security Information Security Program We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Type II Framework. SOC 2 Type II is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants. Third-Party Audits Our organization undergoes independent third-party assessments to test our security and compliance controls. Third-Party Penetration Testing We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised. Roles and Responsibilities Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies. Security Awareness Training Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management. Confidentiality All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work. Background Checks We perform background checks on all new team members in accordance with local laws. Cloud Security Cloud Infrastructure Security All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security. Data Hosting Security All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the Europe. Please reference the above vendor specific documentation linked above for more information. Encryption at Rest All databases are encrypted at rest. Encryption in Transit Our applications encrypt in transit with TLS/SSL only. Vulnerability Scanning We perform vulnerability scanning and actively monitor for threats. Logging and Monitoring We actively monitor and log various cloud services. Business Continuity and Disaster Recovery We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users. Incident Response We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication. Access Security Permissions and Authentication Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected. Least Privilege Access Control We follow the principle of least privilege with respect to identity and access management. Quarterly Access Reviews We perform quarterly access reviews of all team members with access to sensitive systems. Password Requirements All team members are required to adhere to a minimum set of password requirements and complexity for access. Password Managers All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity. Vendor and Risk Management Annual Risk Assessments We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud. Vendor Risk Management Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor. Frequently Asked Questions Does Flowla have security certifications? Flowla is fully compliant with: - GDPR (The General Data Protection Regulation) - UK GDPR, PECR (Privacy and Electronic Communications Regulations) - CCPA (California Consumer Privacy Act) - SOC 2 Type II. You can request copies of our documentation at any point from our team at privacy@flowla.com. Can Flowla delete customer data? Flowla supports account holders’ ability to request the deletion or export of end user data. Requests can be submitted through either the security form below, or by reaching out to our team at privacy@flowla.com. How are vulnerabilities submitted to Flowla? Users and customers who believe they have identified a vulnerability in Flowla are encouraged to submit a report directly to our team at privacy@flowla.com. Other security questions? Request documentation, share your security questions & concerns, or report an issue. Our team will reply as quickly as possible. privacy@flowla.com We received your note and will reach out very soon! Oops! Something went wrong while submitting the form. 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