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Terms of Service Last updated: February 26, 2026 1. Acceptance By installing or using Process Discovery, you agree to these Terms of Service. If you do not agree, do not install the app. 2. Use of the Service Process Discovery is provided for business analytics purposes. You may not use the service for any unlawful purpose or in any way that violates HubSpot's terms of service. 3. Subscription & Billing After the 7-day free trial, continued access requires an active subscription. Subscription fees are billed in advance. You may cancel at any time and will retain access until the end of the current billing period. 4. Limitation of Liability Process Discovery is provided "as is." Procera is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the service. The analysis outputs are informational and should not be the sole basis for business decisions. 5. Changes to Terms We reserve the right to update these terms at any time. Continued use of the app after changes constitutes acceptance of the updated terms. 6. Governing Law These terms are governed by the laws of Brazil. Any disputes will be resolved in the courts of São Paulo, SP, Brazil. 7. Service Level Agreement (SLA) Procera commits to the following service levels for Process Discovery: Availability (Uptime) Target monthly availability of 99% for API and frontend services, excluding scheduled maintenance windows. Scheduled Maintenance Scheduled maintenance will preferably occur on Sundays between 02:00–06:00 (Brasilia time) and communicated at least 48 hours in advance via email or in-app notice. Support Response Times Critical (service fully unavailable): response within 4 business hours. High (core feature impacted): response within 1 business day. Medium / Low (questions, improvements, minor defects): response within 3 business days. How to Open a Ticket Send an email to support@procera.app describing the issue, severity, and reproduction steps. A ticket number will be returned within 1 business hour. Exclusions This SLA does not apply to outages caused by: HubSpot API failures, force majeure, DDoS attacks, cloud provider infrastructure maintenance, or misuse by the customer.