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Privacy Policy Last Updated: 27th February, 2026 This Privacy Policy describes how RentSolo (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you access or use our website, applications, and related services. 1. Scope and Applicability This Privacy Policy applies to personal information processed by RentSolo in connection with our platform and services. By using our services, you acknowledge that your information will be handled as described in this policy. 2. Categories of Personal Information We Collect We collect the following categories of personal information: Identifiers: name, email address, phone number, mailing address, IP address Account Information: login credentials, profile data Commercial Information: service usage history and transaction details Communication Data: messages with agents and customer support Device and Usage Data: browser type, operating system, device identifiers, analytics data Location Information (if enabled by device settings) Marketing and Preferences Data 3. Lawful Basis for Processing (GDPR) Where applicable under GDPR and similar regulations, we process personal information on the following legal bases: Performance of a contract (to provide services requested by you) Legitimate interests (platform security, fraud prevention, analytics) Consent (marketing communications and SMS messaging) Compliance with legal obligations 4. How We Use Personal Information We use personal information to: Provide, operate, and maintain the platform Verify identity and maintain security Facilitate communication between users and property managers Send administrative and transactional communications Send SMS messages where explicit consent is provided Conduct analytics and improve service performance Prevent fraud, abuse, and security incidents Comply with legal and regulatory requirements 5. SMS Communications and Consent When you provide your phone number, you may consent to receive SMS communications from RentSolo. Opt-in language example: "By continuing, you agree to receive SMS from RentSolo." Users may withdraw consent at any time by contacting us. 6. Sharing and Disclosure of Information We may disclose personal information to: Property managers and listing partners Service providers (cloud hosting, analytics providers, payment processors, SMS providers where applicable) Professional advisors (legal, accounting, compliance) Law enforcement or regulatory authorities when required Successors in connection with a merger, acquisition, or asset sale We do not sell personal information for monetary compensation. Where data sharing qualifies as “sale” or “sharing” under applicable law, users may opt out. 7. Cookies and Tracking Technologies We use cookies, pixels, and similar technologies to enhance functionality, analyze usage, and support marketing activities. Essential Cookies (required for core functionality) Analytics Cookies (usage measurement and improvement) Advertising Cookies (where applicable) Preference Cookies (user settings and personalization) 8. Data Retention We retain personal information only as long as necessary to fulfill business and legal purposes, including dispute resolution and regulatory compliance. Retention periods vary depending on the type of data and applicable legal obligations. 9. International Data Transfers Personal information may be transferred and processed outside your country of residence. Where required, we implement appropriate safeguards such as Standard Contractual Clauses or other legally recognized transfer mechanisms. 10. Data Security Measures We implement industry-standard technical and organizational safeguards to protect personal information, including: Encryption in transit and at rest Role-based access controls Regular vulnerability assessments Infrastructure monitoring and intrusion detection Secure cloud storage environments 11. Your Privacy Rights Depending on your jurisdiction, you may have the right to: Access personal information we hold about you Request correction of inaccurate information Request deletion of personal information Object to or restrict certain processing Request data portability Withdraw consent where processing is based on consent To exercise your rights, contact us at chloe@rentsolo.com. We may verify your identity before responding. 12. California Privacy Rights (CCPA/CPRA) California residents may have additional rights, including: Right to Know what personal information is collected, disclosed, or shared Right to Delete personal information Right to Correct inaccurate information Right to Opt-Out of Sale or Sharing of personal information Right to Limit use of sensitive personal information (where applicable) To submit a request, contact chloe@rentsolo.com or use our "Do Not Sell or Share My Personal Information" link where available. 13. Automated Decision-Making We may use automated systems to monitor fraud, security risks, and service performance. These systems do not produce legal or similarly significant effects without human oversight. 14. Children’s Privacy Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from minors. If we discover such information, we will promptly delete it. 15. Changes to This Privacy Policy We may update this Privacy Policy periodically. We will update the "Last Updated" date and may provide additional notice where required by law. 16. Dispute Resolution Any disputes arising from this Privacy Policy shall be governed by applicable law and subject to the dispute resolution provisions outlined in our Terms of Service. 17. Contact Information For privacy-related inquiries or to exercise your rights, contact us at: Email: chloe@rentsolo.com Address: 1001 N Clark St, Chicago, IL 60611