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Your privacy choices Necessary technologies keep this site secure. Analytics and Advertising/Marketing are off unless you choose them. When Global Privacy Control is active, Accept All enables Analytics only and Advertising/Marketing stays off. Legal Customer Subscription Agreement Publication date: January 1, 2026 · Effective date: January 1, 2026 · Version 1.0 CenterFuze Customer Subscription Agreement Effective date: January 1, 2026 Version: 1.0 This Customer Subscription Agreement (the “Agreement”) is entered into between CenterFuze, LLC, a Florida limited liability company (“CenterFuze”), and the individual or legal entity accepting this Agreement (“Customer”). This Agreement governs Customer's access to and use of the CenterFuze websites, hosted software, applications, APIs, modules, documentation, support, and related services identified in an order, online checkout, account record, or subscription confirmation (collectively, the “Services”). 1. Acceptance and authority By checking the box stating that Customer agrees to this Agreement, creating or activating an account, executing an Order Form that references this Agreement, or accessing the Services after being presented with this Agreement, Customer accepts and agrees to be bound by it. The individual accepting represents that the individual is at least 18 years old and has authority to bind Customer. If that individual lacks authority, the individual must not accept or use the Services. CenterFuze may retain an electronic record of acceptance, including the version accepted, date and time, account, user, IP address, and related transaction information. Customer may download or print this Agreement before acceptance and may request a copy from [email protected]. 2. Agreement components and priority The “Customer Agreement” consists of: (a) an Order Form or online subscription confirmation; (b) any written amendment signed by both parties; (c) the Business Associate Agreement (“BAA”), if applicable; (d) the Data Processing Addendum (“DPA”), if applicable; (e) the Service Level Agreement (“SLA”); (f) this Agreement; (g) product-specific terms; and (h) the Acceptable Use Policy (“AUP”). If terms conflict regarding the same subject, they control in the preceding order, except that the DPA controls processing of Personal Data and the BAA controls PHI. The Trust Center's descriptive summaries do not create contractual commitments unless expressly incorporated by one of the foregoing documents. 3. Definitions “Affiliate” means an entity controlling, controlled by, or under common control with a party. “Authorized User” means an individual Customer authorizes to use the Services. “Customer Data” means electronic data and content submitted to or processed through the Services by or for Customer, excluding Usage Data. “Documentation” means CenterFuze's then-current user documentation. “Order Form” means a CenterFuze order document, online checkout, subscription confirmation, or other ordering record identifying Services and commercial terms. “Subscription Term” means the period during which Customer is authorized to use the Services. “Usage Data” means technical, operational, and usage information about provision and use of the Services that does not identify Customer or an individual when used outside Customer's account. 4. Services and subscription rights Subject to Customer's payment and compliance, CenterFuze grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to permit Authorized Users to access and use the ordered Services for Customer's internal business purposes in accordance with the Customer Agreement and Documentation. Features, modules, users, storage, transaction volumes, API limits, implementation services, and support are limited to the applicable Order Form or subscription plan. CenterFuze may improve or modify the Services, provided it does not materially reduce the core functionality purchased during the then-current Subscription Term. CenterFuze may discontinue a feature that depends on a third party or is necessary to address law, security, abuse, or material technical risk. 5. Accounts and Authorized Users Customer will provide accurate account information; designate authorized administrators; protect credentials, API keys, and authentication factors; maintain current Authorized User access; and notify CenterFuze promptly of suspected unauthorized access. Accounts and credentials may not be shared except through supported account functionality. Customer is responsible for activity conducted through its accounts except to the extent caused by CenterFuze's breach of the Customer Agreement. CenterFuze provides multi-factor authentication, role-based access control, and audit logging for supported Services and configurations. Customer is responsible for enabling and correctly configuring available controls, assigning least-privilege roles, reviewing logs, and managing its identity provider and endpoints. 6. Customer responsibilities Customer is responsible for: (a) the legality, accuracy, quality, and integrity of Customer Data; (b) notices, consents, authorizations, and legal bases; (c) Customer's systems, devices, networks, users, configurations, and integrations; (d) compliance with laws applicable to Customer's business and use; (e) determining whether the Services are appropriate for regulated activities; and (f) maintaining records or exports necessary for Customer's legal and continuity needs. Customer will not submit PHI except through the Healthcare Module after the BAA applies, or payment-card information except through an approved payment workflow. Customer will comply with the AUP. 7. Fees, payment, taxes, and disputes Customer will pay the fees, usage charges, and taxes stated in the Order Form or subscription checkout. Unless stated otherwise, fees are in U.S. dollars, invoiced in advance, due upon purchase or within 30 days after invoice, non-cancelable during the committed Subscription Term, and non-refundable except as expressly stated in the Customer Agreement. Customer authorizes CenterFuze and its payment providers to charge the selected payment method for amounts due. Overdue undisputed amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate. Customer must notify [email protected] of a good-faith invoice dispute within 15 days after the invoice date and timely pay undisputed amounts. Customer is responsible for sales, use, value-added, withholding, and similar transaction taxes, excluding taxes on CenterFuze's net income. If Customer must withhold tax, Customer will gross up the payment except where prohibited by law and provide supporting documentation. 8. Subscription term, renewal, cancellation, and refunds The initial Subscription Term is stated in the Order Form or checkout. Unless the Order Form states otherwise, paid subscriptions automatically renew for successive periods equal to the initial term unless either party gives notice of non-renewal at least 30 days before the current term ends. Customer may provide notice through supported account settings or by emailing [email protected]. Cancellation takes effect at the end of the current paid term and does not create a refund. CenterFuze may change renewal pricing by giving at least 30 days' notice before renewal. The new price applies only to the renewal term. Refunds are provided only where expressly required by law or the Customer Agreement. If Customer terminates for CenterFuze's uncured material breach under Section 20, CenterFuze will refund prepaid fees allocable to the terminated period after the effective termination date. 9. Customer Data and processing rights As between the parties, Customer owns Customer Data. Customer grants CenterFuze and its subprocessors a limited right to host, copy, transmit, display, modify, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the Services; comply with documented Customer instructions; prevent abuse; and meet legal obligations. The DPA governs Customer Personal Data. CenterFuze may generate and use Usage Data to operate, secure, analyze, and improve its services, provided any external use is aggregated or de-identified so it does not identify Customer or an individual. CenterFuze will not attempt to re-identify such information. 10. Security and privacy CenterFuze will maintain reasonable administrative, technical, and organizational safeguards appropriate to the Services and Customer Data, including supported encryption, multi-factor authentication for privileged access, role-based access controls, audit logging, secure development practices, daily backups, and incident-response procedures. Security is shared; Customer responsibilities are described in Sections 5 and 6. No system is completely secure. The Privacy Policy governs information for which CenterFuze determines the purposes and means of processing. The DPA governs Personal Data processed for Customer. The BAA governs PHI processed through the Healthcare Module. 11. Availability, maintenance, and support The SLA provides the 99.99% Monthly Uptime Percentage commitment for covered production Services. CenterFuze may perform routine maintenance daily using procedures designed to minimize disruption. Maintenance that causes unavailability is excluded from the SLA only as stated in the SLA. CenterFuze will give advance notice of scheduled disruptive maintenance where practicable and may perform emergency maintenance without advance notice when necessary to address a material security, legal, or service-integrity risk. Support channels and hours are described in the applicable plan or Documentation. The SLA does not promise that the Services will have no downtime. 12. Backups, export, and deletion CenterFuze performs daily backups of supported production Customer Data. Backups are intended for service recovery and are not a substitute for Customer's own records or exports. During the Subscription Term, Customer may export Customer Data through supported functionality. After expiration or termination, CenterFuze will make Customer Data in active systems available for export for 90 days unless law, security, account suspension, or the Order Form requires otherwise. After that period, CenterFuze may delete Customer Data from active systems. Residual copies in backups are protected from ordinary use and expire or are overwritten under CenterFuze's backup lifecycle, subject to legal holds and technically necessary retention. 13. Payment services CenterFuze integrates with PCI-compliant payment providers, including CardPointe and Worldpay. Approved workflows use encryption and tokenization. CenterFuze stores provider-issued tokens and limited card and transaction metadata necessary to support authorized billing and payment functions, such as card brand, last four digits, expiration information, transaction identifiers, status, and amounts. CenterFuze does not store full primary account numbers, card verification values, PIN data, or magnetic-stripe/track data. CenterFuze maintains PCI DSS compliance for its assessed service-provider environment. Customer remains responsible for its own PCI DSS scope, merchant obligations, website and script security, users, devices, networks, and correct use of approved workflows. Payment services are also subject to provider terms, underwriting, availability, reserves, chargebacks, and prohibited-business rules. 14. Healthcare Module and PHI The Healthcare Module may process PHI for eligibility, claims, remittance, benefits, appeals, insurance, and related workflows. CenterFuze acts as a Business Associate and maintains HIPAA compliance for the Healthcare Module when the BAA applies. Customer represents that it is a Covered Entity or Business Associate, has authority to provide the PHI, and will use approved workflows and minimum-necessary data. PHI must not be submitted to public forms, general support channels, unapproved integrations, or non-healthcare modules. The Services do not provide medical advice, diagnosis, treatment, or clinical decision-making and are not a medical device. 15. AI and automation The Services may provide AI-assisted summaries, classifications, drafts, recommendations, forecasts, or workflow actions. Output may be inaccurate or incomplete and must be reviewed by a qualified person. Customer remains responsible for decisions and communications. AI output is not legal, accounting, tax, medical, financial, insurance, or compliance advice. Customer will not submit PHI or payment-card data to an AI feature unless CenterFuze expressly identifies that feature as approved for that data. Customer Data will not be used to train a publicly available general-purpose model without Customer's express authorization. Additional AI terms appear in the AI Policy and DPA. 16. Third-party services and integrations Customer may direct the Services to exchange data with third-party services. Customer authorizes that exchange and is responsible for the third-party account, instructions, and terms. Except for CenterFuze subprocessors acting on CenterFuze's behalf, third-party services are outside CenterFuze's control. CenterFuze is not responsible for their acts, omissions, availability, or changes, but remains responsible for its own obligations under the Customer Agreement. 17. Intellectual property and feedback CenterFuze and its licensors own the Services, software, APIs, Documentation, designs, workflows, technology, and all related intellectual-property rights. No rights are granted except the limited subscription right in Section 4. Customer may provide feedback; Customer grants CenterFuze a perpetual, irrevocable, worldwide, royalty-free right to use feedback without identifying Customer or violating confidentiality. Customer will not reverse engineer, copy, frame, mirror, scrape, resell, sublicense, circumvent limits, remove notices, access source code, or build a competing service using the Services except as expressly permitted by law that cannot be waived. 18. Confidentiality “Confidential Information” means nonpublic information disclosed by a party that is marked confidential or reasonably should be understood as confidential, including Customer Data, product plans, security information, pricing, and the Customer Agreement. It excludes information the recipient can document was lawfully known without restriction, independently developed, publicly available without breach, or rightfully received without duty. The recipient will use Confidential Information only to perform or exercise rights under the Customer Agreement; protect it with at least reasonable care; and disclose it only to personnel, Affiliates, advisers, and contractors who need to know and are bound by protective obligations. The recipient may disclose information when legally required after giving notice where lawful and reasonable assistance at the discloser's expense. These duties continue for five years after disclosure and for trade secrets as long as protected by law. 19. Suspension CenterFuze may suspend affected access if reasonably necessary to address an imminent security or legal risk, material AUP violation, unauthorized access, nonpayment more than 10 days overdue after notice, or activity materially harming the Services or others. CenterFuze will limit suspension to the affected scope, give notice where practicable, and restore access after the cause is resolved. Suspension does not excuse accrued payment obligations. 20. Termination Either party may terminate the Customer Agreement for the other party's material breach if the breach remains uncured 30 days after written notice, except a payment breach has a 10-day cure period and an incurable security, fraud, or unlawful-use breach may permit immediate termination. Either party may terminate if the other becomes subject to insolvency proceedings not dismissed within 60 days. On termination, subscription rights end; Customer will cease use; amounts accrued become due; and Sections intended by their nature to survive will survive, including payment, ownership, confidentiality, disclaimers, indemnities, liability, disputes, and general terms. 21. Warranties Each party warrants it has authority to enter the Customer Agreement. CenterFuze warrants that during a paid Subscription Term the Services will materially conform to Documentation and that professional services will be performed in a professional and workmanlike manner. Customer's exclusive remedy is for CenterFuze to correct the nonconformity or, if CenterFuze cannot do so within a reasonable time, permit termination of the affected Service and refund prepaid fees for the unused terminated period. Customer must report a warranty claim promptly with reasonable detail. EXCEPT FOR THE EXPRESS WARRANTIES, THE SERVICES, BETA FEATURES, AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CENTERFUZE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. CENTERFUZE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET EVERY CUSTOMER REQUIREMENT. 22. Indemnification CenterFuze will defend Customer from a third-party claim that Customer's authorized use of a paid Service infringes a U.S. patent, copyright, or trademark and will pay finally awarded damages or approved settlements. CenterFuze may obtain a continued right, modify or replace the Service, or terminate the affected Service and refund prepaid unused fees. This obligation does not apply to Customer Data, customer or third-party modifications, combinations not supplied by CenterFuze, continued use after notice, use outside the Customer Agreement, or free/beta services. Customer will defend CenterFuze from third-party claims arising from Customer Data, Customer's unlawful or unauthorized use, Customer-directed integrations, or Customer's violation of law or third-party rights, and will pay finally awarded damages or approved settlements. The indemnified party must give prompt notice, reasonable cooperation at the indemnifying party's expense, and control of the defense. A settlement may not admit fault or impose nonmonetary obligations on the indemnified party without consent. 23. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY'S AGGREGATE LIABILITY ARISING FROM THE CUSTOMER AGREEMENT WILL NOT EXCEED FEES PAID OR PAYABLE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. “Excluded Claims” are Customer's payment obligations, a party's infringement or misappropriation of the other party's intellectual property, Customer's AUP violation, and indemnification obligations. Liability for breach of confidentiality, breach of the DPA or BAA, or a Security Incident caused by a party's breach will not exceed two times the general cap. Nothing excludes liability that cannot lawfully be limited, including fraud or willful misconduct where applicable. 24. Governing law and disputes Florida law governs without regard to conflicts rules. The state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction, and each party consents to personal jurisdiction and venue. Each party waives trial by jury to the extent permitted by law. Before filing, a party will give written notice and allow executives 30 days to attempt good-faith resolution. Either party may seek temporary or injunctive relief to protect security, confidentiality, or intellectual property. EACH PARTY WILL BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, TO THE EXTENT PERMITTED BY LAW. 25. General Neither party may assign the Customer Agreement without the other's consent, except to an Affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee is not a direct competitor and assumes the obligations. CenterFuze may use subcontractors and remains responsible as stated in the Customer Agreement. The parties are independent contractors. Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. Notices of breach, termination, indemnity, or legal process must be sent by email and nationally recognized delivery service to the addresses in the Order Form; notices to CenterFuze must be sent to [email protected] and CenterFuze, LLC, 433 Plaza Real, Ste 275, Boca Raton, FL 33432. Operational notices may be sent electronically through the account or email. CenterFuze's telephone number is 877-790-0707. Customer will comply with applicable export, sanctions, and anti-bribery laws. The Customer Agreement is the complete agreement regarding its subject and supersedes prior proposals and representations. A waiver must be written; invalid provisions will be narrowed or severed; headings are for convenience; “including” means without limitation; and electronic records and signatures are effective. 26. Changes to online terms CenterFuze may update online policies prospectively for legal, security, abuse-prevention, operational, or product reasons. Material adverse changes to this Agreement will apply at Customer's next renewal unless required sooner by law or to address an urgent security or abuse risk. CenterFuze will post the updated version and give reasonable notice. Archived versions will remain available. A negotiated signed amendment controls over a later online change. 27. Contact CenterFuze, LLC 433 Plaza Real, Ste 275 Boca Raton, FL 33432 [email protected] 877-790-0707 Incorporated documents and notices Version archive Version 1.0 is preserved as an immutable public record. View archived version 1.0