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Customer Service CM.com Status Page We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here. For more information or any questions, please contact our Customer Service Current information on Service Availability Subscribe to UpdatesSubscribe Service Notice: Meta Integration Update Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 23, 2026 - 09:30 CEST Scheduled - Due to an unannounced change to Meta's platform interface, CM.com has been required to re-engineer parts of our Meta integration. As a result, creating, adding, or reconfiguring Instagram pages is temporarily unavailable. Existing Instagram channels are not affected and continue to operate normally. New customer onboarding is currently on hold. Please contact your Account Manager or our support team for assistance in the meantime. We are actively working to resolve this and will update this page once functionality has been restored Jul 23, 2026 09:30 - Nov 5, 2026 09:30 CET About This Site Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center. Messaging Under Maintenance Business Messaging API Operational Smpp Operational SMS - High Priority Operational SMS - Regular Operational WhatsApp Business Operational Apple Messages for Business Operational RCS Business Messaging Operational Facebook Messenger Operational Viber Operational MMS Operational Messaging Apps Operational Texter Operational LINE Notifications Operational Mobile Push Operational Instagram Messenger Under Maintenance Mail SMS Operational Voice Operational Voice Platform - The Netherlands Operational Voice API's Operational Voice Apps Operational Ticketing Operational Seated Ticketing Operational Ticketing NXTGN Operational Your Ticket Provider Operational Global Ticket / Ticketing Museum & Parks Operational Scan app Operational Conversational AI Cloud Operational Production Gateway Operational Admin Portal Operational CMS Operational Staging Gateway Operational Reporting API Operational Web Conversations Operational Mobile Marketing Cloud Operational Customer Data Platform Operational Campaigns Operational Pages Operational Email Campaigns Operational Voice Campaigns Operational Address Book Operational Tracedock Operational Inspire Operational Web Personalization Operational Mobile Service Cloud Operational Agent Inbox Operational E-Mail Operational Webchat Operational Scripted Chatbot Operational Customer Data Platform / CDP Operational Native Voice Operational Reporting Operational Central Services Operational Analytics Portal Operational Conversational Router Operational Online Payments Operational Checkout Operational CM Payments API Operational iDEAL QR Operational DocData PSP Operational AutoCollect Operational High Speed iDeal Gateway Operational Payments Portal Operational HALO Operational Studio Operational HALO Voice Operational Inference Operational Analytics API Operational Electronic Cash Register Operational Management Portal Operational Electronic Cash Register Operational In Person Payments Operational Gateway Operational Merchant Portal Operational Processor Connections Operational Verification & Sign Operational Sign Operational Seal Operational iDIN Operational IBAN Verification Operational ID Scan Operational OTP as a Service Operational Mobile Identity Operational Email Gateway Operational Email Gateway API's Operational Email Gateway App Operational Platform Operational Platform Apps Operational Website Operational Appmiral Operational API Operational Platform CMS Operational External Services Operational Mobile network operators: Netherlands Operational Mobile network operators: Belgium Operational Mobile network operators: France Operational Mobile network operators: Spain Operational Mobile network operators: Germany Operational Mobile network operators: Sweden Operational Mobile network operators: Norway Operational Mobile network operators: Denmark Operational Mobile network operators: Finland Operational Mobile network operators: United States of America Operational Mobile network operators: Japan Operational Mobile network operators: Singapore Operational Mobile network operators: United Arab Emirates Operational Mobile network operators: United Kingdom Operational Mobile network operators: South Africa Operational Payment method: iDEAL Operational Payment method: PayPal Operational Payment method: Mastercard Operational Payment method: Visa Operational Payment method: Sofort banking Operational Payment method: Bancontact Operational Payments Processor connections: CCV Operational Payments Processor connections: Omnipay Operational Payments Processor connections: Six Operational Payments Processor connections: Equens Operational Payments Processor connections: Amex Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Scheduled Maintenance Planned Maintenance FR - SFR - 20810 Oct 7, 2026 06:00-08:00 CEST The French operator SFR has scheduled a planned maintenance on their SMSC on 7 October between 06:00 – 08:00 AM CET. MT/MO traffic may be delivered with a delay during this timeframe. Posted on Sep 29, 2026 - 16:08 CEST System Metrics Month Week Day cm.com Uptime Fetching cm.com Response time Fetching gw.cmtelecom.com Uptime Fetching gw.messaging.cm.com uptime Fetching secure.docdatapayments.com Uptime Fetching secure.docdatapayments.com Response time Fetching api.cmpayments.com Uptime Fetching api.cmpayments.com Response time Fetching Past Incidents Oct 6, 2026 No incidents reported today. Oct 5, 2026 In Person Payments Gateway - External Processor (CCV) Resolved - The issue has been resolved. We see normal transaction authorizations. Oct 5, 10:21 CEST Investigating - We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected. Oct 5, 10:03 CEST Oct 4, 2026 No incidents reported. Oct 3, 2026 Platform - Random 401 errors Resolved - This incident has been resolved. Oct 3, 11:17 CEST Investigating - Users are experiencing random 401 errors on authentication. We are working to resolve this issue. Refreshing the page (multiple times) can temporarily resolve the issue. Oct 3, 09:16 CEST Oct 2, 2026 Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients Resolved - We have made changes to our sending infrastructure and bounce rates have returned to normal levels. We apologize for the inconvenience. Oct 2, 16:01 CEST Investigating - We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected. Oct 2, 14:57 CEST Oct 1, 2026 Verification & Sign - Database issue Resolved - This incident has been resolved. Oct 1, 09:15 CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct 1, 09:08 CEST Investigating - We are experiencing an issue with the database cluster which is currently being investigated. Oct 1, 08:35 CEST Sep 30, 2026 Operator Service Interruption - Netherlands - Vodafone - 20404 Resolved - This incident has been resolved. Sep 30, 14:20 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 30, 12:42 CEST Investigating - Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Sep 30, 11:19 CEST Operator Service Interruption -Belgium- Orange - 20610 Resolved - This incident has been resolved. Sep 30, 12:42 CEST Investigating - Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue. Sep 30, 11:01 CEST Customer Data Platform - Workflows cannot be opened Resolved - This incident has been resolved. Sep 30, 10:59 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 30, 09:12 CEST Investigating - We are investigating an issue where workflows cannot be opened in the Customer Data Platform. Sep 30, 08:40 CEST In Person Payments Gateway - External Processor (CCV) Completed - The scheduled maintenance has been completed. Sep 30, 02:30 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 30, 00:30 CEST Scheduled - CCV is migrating its VPN platform. Maintenance window on the VPN platform. Impact: Possible interruptions. Payment processing via CCV may be temporarily unavailable during the window. Action: None required. Monitor the status page for updates. Sep 28, 08:57 CEST Sep 29, 2026 Degraded Performance Museum & Parks Resolved - This incident has been resolved. Sep 29, 11:18 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 29, 10:32 CEST Identified - The issue has been identified and a fix is being implemented. Sep 29, 10:16 CEST Investigating - We are experiencing degraded performance for Ticketing: Museums & Parks and are investigating this case. Sep 29, 10:00 CEST Sep 28, 2026 CM.com platform apps menu unavailable Resolved - This incident has been resolved. Sep 28, 13:11 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 28, 12:32 CEST Investigating - CM.com platform apps menu is currently unavailable. Our engineers are looking into this. Sep 28, 12:10 CEST Email Campaigns - Transactional Mail Sent Without Attachments Resolved - Between 13:10 and 14:24, transactional emails sent through the Email Campaigns platform were delivered without their attachments. All other email content and delivery were unaffected. The issue was traced to a recent change in our email processing pipeline. We reverted the change, and attachment delivery returned to normal at 14:24. We apologize for the inconvenience. Sep 28, 13:00 CEST Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls. Resolved - This incident has been resolved. Sep 25, 18:34 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 25, 14:23 CEST Identified - The cause of the issue has been identified; we are currently taking measures to resolve this incident. Sep 25, 13:26 CEST Investigating - We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them. Sep 25, 12:52 CEST Sep 24, 2026 No incidents reported. Sep 23, 2026 No incidents reported. Sep 22, 2026 Museums&Parks degraded performance Resolved - Issue resolved fully. Fix deployed. Sep 22, 14:53 CEST Monitoring - Fix found, monitoring the situation Sep 22, 14:23 CEST Update - We are continuing to investigate this issue. Sep 22, 13:31 CEST Investigating - Degraded performance Museums&Parks Product teams are investigating Sep 22, 13:12 CEST Incident History Powered by Atlassian Statuspage