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Log In Trust Center The CM.com Trust Center is your one-stop-shop for security, compliance, privacy, legal, and risk management. Security We are committed to keeping our customers’ data secure, aligned with the strictest security measures available on the market. Read more Compliance View information on our certification and policies: certifications, assurance, and corporate policies like Code of Conduct, whistle-blower, and fraud management. Read more Privacy Our privacy program is focused on protecting privacy, providing transparency and building trust. View our statements, (sub) processors & more. Read more Legal View our company information and the terms and conditions of our global CM.com entities. Including general and product-specific terms, data protection agreements and service level agreements. Learn more Risk Management CM.com has combined best practices on risk management with the specific type of organisation and culture in a value added model of risk management, freedom where possible, controls where necessary. Read more Accessibility We are committed to making our products and services accessible to everyone. Learn more about our approach to inclusive design, compliance standards, and how we support users of all abilities. Read more Agentic AI HALO follows GDPR, hosting data in Europe, anonymizing it per regulations, and ensuring it's used only as intended, without training language models. Learn more ISO 42001 AI Management System Responsible development and use of AI systems. Learn more ISO 9001 Quality Management To outperform expectations we need to maintain a clear view on the wishes and requirements of our clients and other stakeholders. Learn more ISO 14001 Environmental Management To ensure a constant focus on environmental impact, social responsibility and corporate governance. Learn more ISO 20000-1 Information Technology Service Management To constantly deliver high quality products and effective support. Learn more ISO 27001 Information Security Management Protecting data and services is crucial in many ways. Learn more ISO 27017 Information Security Management for Cloud Services Addressing protection of data and services and shared responsibilities in the cloud. Learn more ISO 27018 Personal Information Protection in Cloud Services Addressing protection of personal data and related shared responsibilities in the cloud. Learn more ISO 27701 Privacy Information Management System Managing personal data and supporting compliance with global privacy regulations. Learn more HDS Healthcare Data Storage Ensuring data security, confidentiality, and sovereignty for hosting personal health data. Learn more CM.com is ISO 27001, 27017, 27018, 9001, 14001, and 20000 certified for their services delivered to customers. The services in scope as stated in the ISO certificates are: "The delivery of: CPaaS (Messaging & Voice), SaaS Platform (Mobile Marketing Cloud, Mobile Service Cloud, Conversational AI Cloud), Ticketing Platforms (General Admission, YourTicketProvider, Global Ticket, Seated), Identity and Sign Services, Online Payment Services." Representation of Guarantees for HDS For detailed information about the Representation of Guarantees for HDS, you can visit the link below. This resource outlines key details and terms related to HDS guarantees. Representation of Guarantees for HDS CM.com Complaints Process This complaints process can be used by CM.com customers to express dissatisfaction with our services. Email [email protected] in order for us to process your complaint in the best way. Please include the following information: Your full name Your address Your CM.com CRM id A detailed description of your complaint Please include copies of documentation or proof supporting your complaint We will confirm the reception of your complaint within 2 business days and strive to resolve the complaint within 15 business days. If for some reason we are not able to reach a solution, we will let you know. Please be aware that complaints must be made with a reasonable time limit. Therefore, complaints may be rejected if they are received more than 2 years after the fact. This process does not cover complaints brought by persons or organizations that are not customers. For specific consumer questions with regard to; Ticket sales you can contact our Consumer support via Phone or WhatsApp on +31 (0)20 244 2877 For generic questions, you can contact our support team. Latest Articles Trust Center Combat SMS Pumping (AIT) Fraud Effectively With CM.com In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud. 4 minutes read Sep 25, 2023 Trust Center What Is Smishing and How Can You Protect Yourself Against It? Even if you’ve never heard of “smishing” you have almost certainly been the target of this type of cyber fraud. Smishing weaponizes SMS messages to scam recipients into disclosing sensitive personal information or to unwittingly infect a mobile device with malware. 4 minutes read Jan 12, 2023 Trust Center Tips to Help Prevent Fraud in SMS and Voice Traffic With each technological advance, criminals find new ways to defraud businesses – and Communications Platform as a Service (CPaaS) is no exception. Organizations as diverse as Formula 1, the Dutch Red Cross, and DHL are enjoying the customer experience and conversion benefits of CM.com – and fraudsters want to get in on the act. Though we take every measure to assure your safety, it will not stop criminals from trying. But there are some additional steps you can take to help prevent fraud. 5 minutes read Jan 04, 2023 Trust Center Opt-In Policies for SMS: How to Stay Compliant Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers. 5 minutes read Aug 05, 2021 Trust Center GDPR for Mobile Marketing? How to Get Your Consent Right Is May 25th, 2018 – the day the GDPR went into effect – a day you don’t particularly like to look back on? Many companies still believe it is difficult to be GDPR compliant when sending out marketing messages to customers. Quite a pity, because being GDPR-compliant can be quite easy, using this practical guide. 4 minutes read Nov 05, 2018 Trust Center GDPR: IT security and data protection at CM 2018 will bring some major changes in the legal landscape. One of these changes is the General Data Protection Regulation (GDPR), which comes into effect on May 25th 2018. 3 minutes read Dec 19, 2017 About CM.com Blog Pricing Contact Global SIP Trunking Voice API Mobile Order Online Payments Payment Links Payment Methods Payment Terminals QR Payments Recurring Payments Shopper Recognition Transaction Processing SMS Gateway API Event Ticketing Museums & Parks Seated Ticketing Agent Inbox Business Messaging API Cash Register Channels Customer Data Platform Email Gateway API Email Campaigns Event & Festival App HALO Mobile Marketing Cloud One Time Password API Payments Platform Sign Ticketing Privacy Statement Terms and conditions Cookie Policy Sitemap Investor Relations Choose Your Region Select a region to show relevant information. This may change the language. Our Suggestion United States English Is your region not there? 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