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All systems are operational Collaboration 7 / x-bees / x-hoppers Chats and Presence Operational Conferences Operational Kite Operational Wildix Web Website Operational Salesforce Partner Community Operational Wildix Portal Operational Global Cloud PBXs Operational Core Services Cloud Analytics Operational Live view Operational Revenue Intelligence Operational DNS Operational Chat AI agents Operational Voice AI agents Operational CLASSOUND Operational Company Data Storage Operational Authorization Operational Notifications Operational Wilma Operational Additional Services Wildix Provisioning Service Operational PBX Upgrade Service Operational Remote Support Operational PBX Certificate Service Operational Speech-to-Text Operational Text-to-Speech Operational Zoho Integration Service Operational Wildix Integrations Hub Operational Legacy Collaboration Services Wizyconf Conferences Operational Group Chats Operational Screen Sharing Operational Geolocation Operational Legacy Kite Operational File Sharing Operational URL Preview Operational Past Incidents Saturday 3rd October 2026 Company Data Storage CDS Service Maintenance. The CDS service will be unavailable due to scheduled maintenance on Saturday, October 3, 2026, from 06:00 AM UTC to 07:00 AM UTC. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Thursday 1st October 2026 Cloud PBXs Increased Error Trend from PBXs We are currently seeing a small increase in the number of errors from PBXs. Our team is investigating the issue and working to restore normal service. We will provide further updates as soon as possible. The increased error trend from PBXs has been resolved. Services are operating normally again. Wednesday 30th September 2026 Authorization Scheduled Maintenance – x-bees OIDC Login We will be performing maintenance on the x-bees OIDC login service today from 15:00 to 15:30 UTC. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Tuesday 22nd September 2026 Chat AI agents Chat AI Agents are currently unavailable We are currently experiencing an issue affecting Chat AI Agents. Our team is investigating the root cause and working to restore normal service. We will provide further updates as more information becomes available. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Saturday 19th September 2026 Cloud PBXs Cloud PBXs in the Milan region are experiencing a performance issue. We are experiencing performance issues with the cloud PBXs in the Milam region. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Wednesday 16th September 2026 Salesforce Partner Community Salesforce Partner Community outage Salesforce Partner Community is currently experiencing an outage. We will provide updates as soon as more information is available. Salesforce Partner Community service has been restored and is operating normally. This incident is now resolved. Salesforce is currently experiencing another service disruption. We are monitoring the situation and will provide further updates as they become available. Service has been restored and is currently operating normally. If you experience any problems, please contact our Technical Support team. Monday 14th September 2026 Wildix Integrations Hub Microsoft Teams Presence integration performance issue We are currently experiencing performance issues with the Microsoft Teams Presence integration. Our team is investigating the root cause. Service has been restored. In case you are still experiencing any issues, please contact our technical support. The issue affects the functionality of both 'Google Calendar' and not working 'Presence'. The issue is under investigation. Thursday 10th September 2026 Scheduled maintenance on TTS services We will be performing scheduled maintenance on TTS services on 10.09.2026 16:00-17:00 UTC timezone During this time some services might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Text-to-Speech Scheduled maintenance on TTS and Geolocation services We will be performing scheduled maintenance on TTS, and Geolocation services on 10.09.2026 11:00-12:00 UTC timezone During this time some services might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Wednesday 9th September 2026 Scheduled maintenance on TTS, STT, URL preview, Authorization and Geolocation services We will be performing scheduled maintenance on TTS, STT, URL preview, Authorization and Geolocation services on 10.09.2026 06:00-07:00 UTC timezone During this time some services might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Wednesday 2nd September 2026 Wizyconf Conferences Scheduled maintenance on Wizyconf Conferences We will be performing scheduled maintenance on Wizyconf Conferences on 05.09.2026 07:00-08:00 UTC time zone During this time some services might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Tuesday 18th August 2026 Website Website wildix.com We are currently experiencing an issue on our website wildix.com. Our team is actively investigating the root cause to restore normal access as swiftly as possible. Service has been restored and is currently operating normally. We are continuing to monitor the situation, as intermittent issues may still occur. If you experience any problems, please contact our Technical Support team. Thursday 13th August 2026 CLASSOUND The SMS service in the US/Canada zone is experiencing issues. We are currently experiencing issues with the SMS service in the US/Canada zone. The wms6 sms services are affected. Our team is working closely with the local representative to restore service as soon as possible. We apologize for the inconvenience. Service has been restored. In case you are still experiencing any issues, please contact our technical support Wednesday 12th August 2026 Authorization Authorization Service maintenance We will be performing scheduled maintenance on Authorization Service on 12.08.2026 19:00-19:10 UTC timezone. During this time service might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Saturday 1st August 2026 PBX Certificate Service Scheduled retirement of SSL Certificate Service v1 As part of our ongoing security improvements, the legacy SSL Certificate Service v1 is scheduled to be retired on Saturday, August 1, 2026. Impact: After this date, PBXs running versions earlier than 6.04 will no longer be able to obtain or renew SSL certificates automatically. PBXs running version 6.04 or later are not affected. Customers and partners currently using PBXs older than version 6.04 have time to upgrade before the retirement date. We strongly recommend completing the upgrade in advance to ensure uninterrupted SSL certificate issuance and renewal. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Tuesday 21st July 2026 CLASSOUND [CLASSOUND] Partial Outage – USA Inbound , Some Regions CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of USA. As a result, some incoming calls may not reach the PBX. Our technical team is actively working to resolve the issue as quickly as possible. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Chat AI agents Chat AI Agents are experiencing a partial outage Chat AI Agents experienced a partial outage from 14:28 to 15:15 UTC. The issue was investigated and has now been resolved. All services are operating normally. Thursday 9th July 2026 File Sharing File preview in Collaboration service performance issues We observe an increased error rate in File Sharing service. Our team is working on resolving it. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Revenue Intelligence Revenue Intelligence service performance issues We are currently experiencing performance issues with Revenue Intelligence service. Our team is working on resolving it. Service is operational Friday 3rd July 2026 Wildix Portal Portal performance issues We are currently experiencing performance issues with WMP (Portal), which may result in some PBXs being temporarily unreachable. Our team is working on resolving the issue. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Thursday 2nd July 2026 DNS DNS Resolution Issues We are currently investigating an issue where a small number of users may experience DNS resolution problems due to missing DNS records. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Wildix Portal Portal(WMP) maintenance We are performing maintenance on the Portal (WMP). During the time of the maintenance, some services may be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Tuesday 30th June 2026 Wildix Portal Scheduled maintenance on Portal We will be performing scheduled maintenance on Poral on 02.07.2026 04:00-05:00 UTC time zone During this time some services might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Saturday 27th June 2026 PBX Upgrade Service Issue after upgrades from rel70beta We are investigating an issue affecting systems upgraded from rel70beta. While the issue is under investigation, please do not switch repositories to rel70beta! Our development team is actively working on the issue. We will provide an update as soon as more information is available. The issue affecting upgrades from rel70beta has been resolved. All affected PBXs have been restored. We are closing this incident. The issue affecting new upgrades from rel70beta has been fixed. We are currently recovering the instances that were affected by the issue. Our team will provide another update once recovery is complete. Thursday 25th June 2026 CLASSOUND [CLASSOUND] Partial Inbound calls outage to Italy +3904 prefixes One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +3904 dial codes numbers in Italy Our technical team is actively working to resolve this issue as quickly as possible. Service has been restored. In case you are still experiencing any issues, please contact our technical support. [CLASSOUND] Partial Inbound Calls Outage to Italy +3904 Prefixes — Status Update Status update on the ongoing partial inbound calls outage affecting inbound calls to numbers with +3904 dial codes in Italy. The fault has been localized: civil infrastructure near the Peschiera del Garda toll gate (approximately 3 km from Desenzano) has been damaged and is currently being addressed by local services. The repair team is already on site, and restoration efforts are underway—a new cable section is being installed. The estimated time for restoration (ETR) is 14:00 GMT. Our technical team remains in close contact with local services and will inform you about further progress on the resolution as soon as possible. Saturday 20th June 2026 Wizyconf Conferences Scheduled maintenance on Wizyconf We will be performing scheduled maintenance on Wizyconf on Saturday, 2026-06-20, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable. Message: Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Friday 19th June 2026 CLASSOUND [CLASSOUND] WhatsApp messages outage We are currently experiencing an outage affecting WhatsApp messages. The issue is under investigation. We will provide updates as soon as more information is available. Service has been restored. In case you are still experiencing any issues, please contact our technical support Wednesday 17th June 2026 Speech-to-Text Maintenance on STT and TTS services We will be performing scheduled maintenance on STT and TTS services on 2026-06-20, 07:00 - 08:00 UTC. During this time some features might be temporarily unavailable. Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support. Thursday 11th June 2026 Authorization Microsoft SSO login failures for personal accounts We have identified an issue affecting Microsoft SSO login for users signing in with personal Microsoft accounts. Users with personal, non-corporate Microsoft accounts may be unable to complete authorization and may see errors such as “Failed to get user info,” “Authorization_RequestDenied,” or “UnknownError.” Our team is working on a fix. We will provide another update once the fix is ready or deployed. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Monday 8th June 2026 CLASSOUND [CLASSOUND] Partial Outage –Germany Inbound , Some Regions CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of Germany. As a result, some incoming calls may not reach the PBX. Our technical team is actively working to resolve the issue as quickly as possible. Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support. Friday 5th June 2026 Cloud Analytics Cloud Analytics performance issues We are observing performance issues of Cloud Analytics service. Our teams are working on resolving it. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Thursday 4th June 2026 CLASSOUND [CLASSOUND] Partial Outage – Italy Inbound (+39), Some Regions CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of Italy (+39). As a result, some incoming calls may not reach the PBX. Our technical team is actively working to resolve the issue as quickly as possible. CLASSOUND service has been restored. Wednesday 3rd June 2026 PBX Certificate Service SSL Certification Service performance issues We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Monday 1st June 2026 PBX Certificate Service SSL Certification Service performance issues We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Wednesday 20th May 2026 Authorization Scheduled maintenance on Authorization Service We will be performing scheduled maintenance on Authorization Service on 23.05.2026 06:00-07:00 UTC timezone. During this time service might be temporarily unavailable. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Monday 27th April 2026 Chats and Presence Performance issue with chats and presence We are currently experiencing performance issues with chats and presence. Service has been restored. In case you are still experiencing any issues, please contact our technical support. Cloud PBXs There is a partial outage affecting PBXes in Paris. Some PBXs unreachable in Paris region. The issue affecting PBX availability in the Paris region has been fully resolved. During the incident, a subset of PBX instances experienced intermittent connectivity issues, which led to temporary unreachability. Our team identified the root cause and implemented mitigation measures to restore stable operation. We are continuing to monitor the systems closely to ensure consistent performance. We appreciate your patience while we worked to resolve this issue. Thursday 23rd April 2026 Chats and Presence Chats and Presence performance issues We are currently experiencing performance issues with chats and presence. Service has been restored. In case you are still experiencing any issues, please contact our technical support Saturday 18th April 2026 PBX Certificate Service SSL Certification Service performance issues We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels. Service has been restored. In case you are still experiencing any issues, please contact our technical support Wednesday 15th April 2026 Cloud Analytics Cloud Analytics performance issues We are currently experiencing performance issues with Cloud Analytics. Service has been restored. In case you are still experiencing any issues, please contact our technical support.