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Scripts and page chrome removed; this is what change detection compares.
Butterfly.ai | Trust Center Butterfly.ai Trust Center Continuously serving safe solutions to our customers. See section Resources Request our certification documents: SOC2 Type 1 Report SOC 2 Type 1 certification shows our customers that we prioritize their trust and data security by meeting strict industry standards for managing and protecting sensitive information. Subprocessors Monitoring Continuously monitored by Secureframe View all Compliance SOC 2 Type 1 Monitoring Change Management Approval for System Changes System changes are approved by at least 1 independent person prior to deployment into production. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Software Change Testing Software changes are tested prior to being deployed into production. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Segregation of Environments Development, staging, and production environments are segregated. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Availability Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Automated Backup Process Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Organizational Management Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Confidentiality Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Retention of Customer Data Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Incident Response Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Risk Assessment Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Network Security Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Access Security Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Communications Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Communication of Critical Information Critical information is communicated to external parties, as applicable. Terms of Service Terms of Service or the equivalent are published or shared to external users.