Snapshot 52083
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Bonjour,\u2028\n\nLes connexions devraient désormais fonctionner à nouveau. La situation reste toutefois sous surveillance par nos équipes.\u2028\n\nNous vous remercions pour votre patience et votre compréhension.\u2028\n\n—————\nHello,\u2028\n\nConnections should now be working again. However, our teams are continuing to monitor the situation closely.\u2028\n\nThank you for your patience and understanding.",
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"body": "Bonjour,\u2028\n\nNous rencontrons actuellement un incident. Nos équipes sont pleinement mobilisées afin de résoudre le problème dans les meilleurs délais.\u2028\n\nNous vous remercions pour votre patience et votre compréhension.\u2028\n\n-------\n\nHello,\u2028\n\nWe are currently experiencing an incident. Our teams are fully mobilized and working to resolve the issue as quickly as possible.\u2028\n\nThank you for your patience and understanding.",
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"body": "Bonjour,\u2028\n\nLes connexions devraient désormais fonctionner à nouveau. La situation reste toutefois sous surveillance par nos équipes.\u2028\n\nNous vous remercions pour votre patience et votre compréhension.\n\n\n------\n\nHello,\u2028\n\nConnections should now be working again. However, our teams are continuing to monitor the situation closely.\u2028\n\nThank you for your patience and understanding.",
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"body": "Bonjour,\u2028\n\nNous rencontrons actuellement un incident. Nos équipes sont pleinement mobilisées afin de résoudre le problème dans les meilleurs délais.\u2028\n\nNous vous remercions pour votre patience et votre compréhension.\u2028\n\n————\nHello,\u2028\n\nWe are currently experiencing an incident. Our teams are fully mobilized and working to resolve the issue as quickly as possible.\u2028\n\nThank you for your patience and understanding.",
"created_at": "2026-09-07T15:20:07.277+02:00",
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"body": "Bonjour,\u2028\n\nL’incident est désormais résolu. Vous pouvez à présent vous reconnecter normalement.\u2028\nMerci pour votre patience et votre compréhension.\u2028\n\nCordialement,\n\n\u2028————————\u2028\u2028\nHello,\u2028\n\nThe incident has now been resolved. You can now reconnect as usual.\u2028\nThank you for your patience and understanding.\u2028\n\nKind regards,",
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"body": "Bonjour,\n\nNous rencontrons actuellement un incident. Nos équipes sont mobilisées afin de résoudre le problème dans les meilleurs délais.\n\nEn attendant, vous pouvez temporairement établir une connexion depuis le site suivant :\u2028https://voice-management.axiabackup.com/\n\nNous vous remercions pour votre compréhension\n\u2028———\u2028\u2028\n\nHello,\n\nWe are currently experiencing an incident. Our teams are actively working to resolve the issue as quickly as possible.\n\nIn the meantime, you can temporarily establish a connection through the following website:\u2028https://voice-management.axiabackup.com/\n\nThank you for your understanding",
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"postmortem_body": "# Incident du 28 août 2026\n\nLe **28 août 2026**, un incident a perturbé l'accès à plusieurs services web Axialys à la suite de l'expiration du nom de domaine [**axialys.com**](http://axialys.com). \n\n## Chronologie\n\n| Heure | Événement |\n| --- | --- |\n| **12:15** | Premières alertes détectées par notre supervision. |\n| **12:35** | Premiers signalements de clients. |\n| **12:40** | Identification de la cause : expiration du domaine [**axialys.com**](http://axialys.com). |\n| **12:45** | Activation du domaine de secours [**axiabackup.com**](http://axiabackup.com) permettant d’accéder aux principaux services. |\n| **13:00** | Renouvellement du domaine. |\n| **À partir de 13:00** | Retour progressif à la normale. |\n\n## Cause\n\nL'incident est dû à une défaillance de notre processus interne de gestion des noms de domaine, qui a conduit au non-renouvellement de [**axialys.com**](http://axialys.com) avant son expiration.\n\nIl ne s'agit ni d'un incident de sécurité, ni d'une défaillance de notre infrastructure d'hébergement.\n\nPar ailleurs, certaines notifications d'incident envoyées via Statuspage n'ont pas été distribuées comme prévu, cette plateforme dépendant également du bon fonctionnement du domaine [**axialys.com**](http://axialys.com).\n\n## Actions mises en œuvre\n\nAfin d'éviter qu'une telle situation ne se reproduise, nous avons engagé les actions suivantes :\n\n* revue et renforcement de notre processus de gestion des noms de domaine ;\n* mise en place d'une supervision indépendante des échéances d'expiration des domaines ;\n* migration prochaine de notre plateforme de communication d'incidents de [**status.axialys.com**](http://status.axialys.com) vers [**axialysstatus.com**](http://axialysstatus.com), un domaine indépendant de [**axialys.com**](http://axialys.com) et de Cloudflare. Nos clients seront informés de cette évolution dès sa mise en service.\n\nNous vous prions de nous excuser pour cet incident et avons engagé les mesures nécessaires pour renforcer nos processus et notre résilience.\n\n---\n\n# Post-Mortem – August 28, 2026 Service Incident\n\nOn **August 28, 2026**, several Axialys services were disrupted following the expiration of the [**axialys.com**](http://axialys.com) domain name.\n\n## Timeline\n\n| Time | Event |\n| --- | --- |\n| **12:15** | Initial anomalies detected by our monitoring systems. |\n| **12:35** | First customer reports of service access issues. |\n| **12:40** | Root cause identified: expiration of the [**axialys.com**](http://axialys.com) domain. |\n| **12:45** | Activation of the [**axiabackup.com**](http://axiabackup.com) backup domain enabling access to most services. |\n| **13:00** | Renewal of the domain registration. |\n| **From 13:00 onwards** | Services progressively returned to normal as DNS propagation completed. |\n\n## Root Cause\n\nThe incident was caused by a failure in our internal domain management process, which resulted in [**axialys.com**](http://axialys.com) not being renewed before its expiration date.\n\nThis incident was **not** related to a security issue or any failure of our hosting infrastructure.\n\nIn addition, some incident notification emails sent through Statuspage were not delivered as expected, as this service also relied on the [**axialys.com**](http://axialys.com) domain.\n\n## Corrective Actions\n\nTo prevent a similar incident from occurring again, we have implemented the following measures:\n\n* reviewed and strengthened our domain management and renewal process;\n* deployed independent monitoring of upcoming domain expiration dates;\n* scheduled the migration of our status platform from [**status.axialys.com**](http://status.axialys.com) to [**axialysstatus.com**](http://axialysstatus.com), a domain independent of [**axialys.com**](http://axialys.com) and Cloudflare. Customers will be notified as soon as this change is implemented.\n\nWe sincerly apologize for this incident, and have implemented the necessary measures to strengthen both our processes and the resilience of our services.",
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"body": "Nous avons confirmation de la part du status page de Zendesk que l'incident coté Zendesk est résolu.",
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"body": "Les problèmes de connexion sont désormais résolus. Nous sommes actuellement en phase d’observation afin de nous assurer que la situation reste stable.\n\nThe connection issues have now been resolved. We are currently monitoring the situation to ensure that everything remains stable.",
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"body": "We are continuing to investigate this issue.",
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"body": "We are continuing to investigate this issue.",
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"body": "Bonjour,\n\nNous rencontrons actuellement un problème avec les connexions SSO (intégration Zendesk)\n\nNos équipes sont mobilisées et travaillent actuellement sur le sujet.\n\nNous vous tiendrons informés dès que nous aurons plus d’informations.\n\nCordialement,\n\n-------------------------------\nHello,\n\nWe are currently experiencing an issue with SSO connections (Zendesk integration)\n\nOur teams are actively investigating the issue and working on a resolution.\n\nWe will keep you informed as soon as we have more information.\n\nBest regards,",
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"body": "This incident has been resolved.",
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"body": "re-bascule des routes vers la liaison principale",
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"body": "Nous avons subit une coupure franche de lien avec un de nos partenaire de routage\nLa bascule automatique des routages est en cours et peut provoquer des pertes de liaison avec certains clients",
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"body": "L'incident a été résolu et le service est de nouveau opérationnel.\n\nNous vous remercions pour votre patience et nous excusons pour la gêne occasionnée.\n\n\n---------------\n\nThe incident has been resolved, and the service is now fully operational.\n\nThank you for your patience, and we apologize for any inconvenience caused.",
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"body": "Bonjour,\n\nNous rencontrons actuellement un problème. Nos équipes sont mobilisées afin de résoudre cet incident dans les plus brefs délais.\n\nNous reviendrons vers vous dès que possible.\n\nCordialement,\n\n----------------------------------------------------------------------------------------------\n\nHello,\n\nWe are currently experiencing an issue. Our teams are working to resolve the incident as quickly as possible.\n\nWe will get back to you as soon as possible.\n\nKind regards,",
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},
{
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],
"body": "Un correctif a été appliqué et nous continuons de monitorer la situation.\n\n--------------------------------\n\nA fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-04T11:41:04.920+02:00",
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"deliver_notifications": true,
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"id": "bgn154d0yxp0",
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"status": "investigating",
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"updated_at": "2026-07-04T11:41:04.920+02:00",
"wants_twitter_update": false
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{
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{
"code": "n4c9k99n0jzk",
"name": "Voice Management - Services Telecom",
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"body": "Le problème est toujours en cours d'investigation.\n\n---\n\nWe are still working to analyse and mitigate this problem.",
"created_at": "2026-07-04T11:06:33.835+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-04T11:06:33.835+02:00",
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"status": "investigating",
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{
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{
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{
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"body": "Nous rencontrons actuellement un incident impactant les appels sortants.\n\nLe problème concerne le service voice-management, centrex et le trunk SIP.\n\nNos équipes travaillent activement au rétablissement complet du service.\n\nMerci de votre compréhension.\n\n-------------------------------------\n\nWe are currently experiencing an incident affecting outbound calls \n\nThe issue concerns the voice-management service, centrex and the SIP trunk.\n\nOur teams are actively working to fully restore the service.\n\nThank you for your understanding.",
"created_at": "2026-07-04T10:45:09.186+02:00",
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"metadata": {},
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"name": "Probleme Voice Management - Incident affecting Voice Management",
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"postmortem_body": "**# Post-mortem — Incident de disponibilité du 4 juillet 2026**\n\n**\\*\\*Date de publication :\\*\\*** 6 juillet 2026 \n**\\*\\*Statut :\\*\\*** Résolu \n**\\*\\*Services impactés :\\*\\*** Services Voice Management et Trunk SIP\n\n---\n\n**## Résumé**\n\nLe 4 juillet 2026, entre 09:15 et 11:30 \\(heure de Paris\\), de nombreux clients ont rencontré des lenteurs importantes et des erreurs intermittentes lors de l'accès à nos services, perturbant fortement le traitement des appels téléphoniques. L'incident a été causé par un dysfonctionnement de notre chaîne interne de collecte de logs techniques, qui a indirectement saturé certains serveurs applicatifs. Le service a été entièrement rétabli le jour même et des mesures correctives ont été déployées pour empêcher toute récurrence de ce scénario.\n\nAucune donnée client n'a été perdue, altérée ou exposée au cours de cet incident.\n\n**## Impact constaté**\n\n* Temps de réponse fortement dégradés sur les interfaces web et API concernées, de manière intermittente.\n* Erreurs de type « délai d'attente dépassé » \\(timeout\\) pour une partie des requêtes.\n* L'impact était fluctuant : les serveurs alternaient entre périodes de fonctionnement normal et périodes d'indisponibilité, ce qui explique que certains utilisateurs aient été affectés et d'autres non.\n\nLes services de téléphonie ont été impactés.\n\n**## Chronologie \\(heure de Paris\\)**\n\n| Heure | Événement | \n|-------|-----------| \n| \\[09:20\\] | Premières dégradations détectées par notre supervision : les serveurs applicatifs sont retirés puis réintégrés en boucle par le répartiteur de charge. | \n| \\[09:30\\] | Mobilisation de l'équipe d'exploitation, début de l'investigation. | \n| HH:MM | Redémarrage des serveurs applicatifs — amélioration temporaire, puis réapparition du problème en quelques minutes, indiquant une cause externe aux serveurs eux-mêmes. | \n| \\[11:20\\] | Identification de la cause racine : blocage en cascade provenant du serveur de collecte de syslog. | \n| \\[11:25\\] | Application des mesures de remédiation \\(reconfiguration du mécanisme de collecte de logs sur les instances concernées\\). | \n| \\[11:40\\] | Retour à la normale confirmé. | \n| \\[11:45\\] | Fin de la surveillance renforcée, clôture de l'incident. |\n\n**## Cause racine**\n\nNous avons considérablement enrichi ces derniers mois nos mécanismes internes de suivi et d’enregistrement \\(logs\\) afin d’assister plus efficacement nos clients en cas de difficultés. Nos serveurs applicatifs transmettent leurs journaux techniques vers une plateforme centralisée de supervision. À la suite d'une panne d'un composant de cette plateforme, la transmission des journaux de certains serveurs s'est retrouvée bloquée.\n\nOr, ce mécanisme de transmission était configuré, sur les serveurs concernés, en mode « ne rien perdre » : au lieu d'être mis de côté ou abandonnés temporairement, les journaux en attente se sont accumulés jusqu'à saturer les serveurs applicatifs eux-mêmes. Les processus applicatifs, ne pouvant plus écrire leurs journaux, se sont figés les uns après les autres, épuisant une à une toutes les ressources des serveurs.\n\nNos répartiteurs de charge, détectant que les serveurs ne répondaient plus dans les délais, les ont automatiquement retirés du service — provoquant les erreurs et lenteurs constatées. Dès qu'un serveur se rétablissait brièvement, il était réintégré, d'où le caractère intermittent de l'incident.\n\n**## Pourquoi nos protections n'ont pas suffi**\n\nNotre supervision a bien détecté l'indisponibilité des serveurs et l'équipe a été alertée rapidement. En revanche, aucun mécanisme ne supervisait spécifiquement une éventuelle saturation de la chaîne de collecte de journaux ni son effet potentiel sur les applications. Le lien de cause à effet entre ces deux systèmes, en théorie indépendants, n'avait pas été identifié lors de l'analyse de risque initiale.\n\n**## Mesures correctives**\n\n**\\*\\*Déjà en place :\\*\\***\n\n1. **\\*\\*Découplage de la collecte de journaux\\*\\*** — la transmission des journaux fonctionne désormais partout en mode non-bloquant à chaque étage de la chaîne : en cas de panne de la plateforme de collecte/stockage, les journaux sont mis en file d'attente sur disque puis, en dernier recours, abandonnés — sans jamais impacter les applications.\n2. **\\*\\*Limitation de la concurrence sur les serveurs web\\*\\*** — garde-fou supplémentaire empêchant l'épuisement des ressources en cas de ralentissement imprévu.\n3. **\\*\\*Supervision de la chaîne de collecte\\*\\*** — ajout d'alertes dédiées permettant de détecter une saturation de ce circuit avant tout impact applicatif, ainsi qu'une validation \"end-to-end\".\n\n**\\*\\*Planifiées :\\*\\***\n\n1. **\\*\\*Revue de la procédure d'analyse de risques sur les dépendances inter-systèmes\\*\\*** —renforcement des points d'analyse et de revue, élargissement des scénarios envisagés, puis dans un second temps re-audit des flux internes susceptibles de présenter un mode de défaillance en cascade similaire.\n\n**---**\n\nNous vous prions de nous excuser pour la gêne occasionnée et restons à votre disposition pour toute question via votre contact habituel ou \\[[support@axialys.com](mailto:support@axialys.com)\\].",
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"body": "This incident has been resolved.",
"created_at": "2026-05-28T09:22:44.476+02:00",
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"body": "Bonjour,\n\nNous rencontrons actuellement un problème au niveau des \"écoutes discrètes\" depuis la console de supervision.\n\nNous sommes actuellement en train de vérifier la situation.\n\n----\n\nHello,\n\nWe are currently experiencing an issue with the \"monitoring\" feature from the supervision console.\n\nWe are currently investigating the situation.",
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"name": "Perturbation des écoutes discrètes",
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"body": "Incident résolu – Appels sortants\n\nL’incident impactant les appels sortants est désormais entièrement résolu.\n\nTous les services sont revenus à la normale\nAucun impact en cours sur les appels sortants\nLe service voice fonctionne normalement\n\nStatut : Clos\n\nMerci de votre patience et de votre compréhension.",
"created_at": "2026-04-14T13:27:53.968+02:00",
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"body": "he issue has been identified.\nA patch is being deployed.\nAction required: Please refresh the page to restore service.\n\nThank you for your understanding.",
"created_at": "2026-04-14T13:25:58.106+02:00",
"custom_tweet": null,
"deliver_notifications": true,
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"body": "L’incident a été identifié.\nUn patch de correction est en cours de déploiement.\nAction requise : Merci de rafraîchir la page pour rétablir le service.\n\nMerci de votre compréhension.",
"created_at": "2026-04-14T13:25:30.484+02:00",
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"body": "We are currently experiencing an incident affecting outgoing calls since 12:20 PM.\n\nExisting outgoing calls may be blocked.\nNew outgoing calls are not affected and are functioning normally.\n\nThe issue only concerns the voice management service.\nOur teams are actively working to fully restore service.\n\nThank you for your understanding.",
"created_at": "2026-04-14T13:12:36.891+02:00",
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"body": "Nous rencontrons actuellement un incident impactant les appels sortants depuis 12h20\n\nLes appels sortants existants peuvent être bloqués\nLes nouveaux appels sortants ne sont pas impactés et fonctionnent normalement\nLe problème concerne uniquement le service voice-management\nNos équipes travaillent activement au rétablissement complet du service.\n\nMerci de votre compréhension.\n\n---\n\nWe are currently experiencing an incident affecting outbound calls since 12:20.\n\nExisting outbound calls may be blocked\nNew outbound calls are not affected and are working normally\nThe issue concerns only the voice-management service\nOur teams are actively working to fully restore the service\n\nThank you for your understanding.",
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"name": "Appels sortants bloqués",
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"body": "This incident has been resolved.",
"created_at": "2026-03-11T11:37:26.811+01:00",
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"body": "Certains services sont actuellement interrompus. Le problème est en cours d'investigation.\n\n----------------------\n\nA service disruption is currently ongoing. Our teams are actively working on a resolution.",
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