Snapshot 52117
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We are seeing delays in report availability from The Trade Desk for September 26 and 27, so data for these dates may be incomplete. Affected users may also see longer refresh times or occasional failed fetches for this data source.\nOur team is working with The Trade Desk and is making improvements to how our integration handles delayed reports. The missing data will be backfilled automatically once it is available, so no action is needed. We will post updates here as the issue progresses.",
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"name": "The Trade Desk: Delayed Data for September 26–27",
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"created_at": "2024-10-23T15:54:49.790Z",
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"body": "As this is a dependency on Facebook, we will close and update FAQ documentation",
"created_at": "2026-05-18T16:42:56.711Z",
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"body": "Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.\n\nImpact: Only Spend metrics are affected; all other metrics are operational as expected.\nCause: \n\nFacebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.\n\nFor more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].\n\nWe will continue to monitor the situation and provide updates as soon as more information becomes available.\n\nThank you for your patience.",
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"name": "Facebook Ads Spend Data Discrepancy",
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"body": "X (Twitter) has confirmed that the technical issues affecting their API and platform services have been resolved.\n\nOur system is currently processing a backfill to retrieve any data that was missed during the outage. You should see your dashboards fully updated within the next few hours, depending on the volume of data.\n\nNote on Connections:\nIf you attempted to re-authenticate or add an X connection during the outage and encountered an error, you may now retry those actions. All existing connections should resume functioning automatically.\n\nThank you for your patience while we monitored this external service disruption.",
"created_at": "2026-04-02T17:15:02.272Z",
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"body": "We are currently investigating reports of data fetch failures and connectivity issues affecting the X (Twitter) data source. This appears to be related to a wider service disruption with the X API, which is impacting third-party platforms globally.\n\nWhat this means for you:\n\nData Refreshes: Scheduled data fetches for X (Twitter) may fail or be delayed.\n\nDashboards: Some widgets and reports relying on X data may show \"No Data\" or encounter loading errors.\n\nConnection Management: Attempts to re-authenticate or add new X connections may be unsuccessful at this time.\n\nNext Steps:\nOur engineering team is monitoring the situation closely. We will provide further updates as more information becomes available or as service is restored by X. Once the API is stable, TapClicks will automatically attempt to backfill any missed data.\n\nNo action is required from you at this time. We apologize for any inconvenience caused by this external disruption.",
"created_at": "2026-04-02T15:32:14.704Z",
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"name": "Degraded Performance: X (Twitter) API Connectivity Issues",
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"created_at": "2026-03-05T23:56:52.376Z",
"id": "djzpnrzrcqts",
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"body": "The Trade Desk (TTD) team has confirmed that a fix has been implemented on their end to resolve the reporting outage. We are now seeing data fetches for customers completing successfully, including the backfill of data for March 3 and March 4.While most fetches have already finished, we are still monitoring a few remaining active sessions. We have verified that even for the fetches still in progress, data mappings are successful, indicating that the data is flowing correctly.\n\nIf you are still encountering discrepancies, please contact [email protected]",
"created_at": "2026-03-06T21:31:11.095Z",
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"body": "We are seeing significant improvement in data ingestion for The Trade Desk (TTD). As of today, the majority of data fetches are completing successfully. While some fetches remain in progress, we have verified that the mappings for these active fetches are already showing successful results\n\nWe will continue to monitor on our end as we await for confirmation by The Trade Desk Team.",
"created_at": "2026-03-06T19:25:31.973Z",
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"body": "We are currently investigating a service disruption with The Trade Desk (TTD) connector. Multiple client instances are experiencing delays in daily data fetches. While fetches typically complete within an hour, current reports are remaining in a PENDING state for extended periods.\n\nWhat We Know So Far:\n\nRoot Cause: Vendor-side dependency issue within The Trade Desk's reporting API.\n\nImpact: Reports for some clients are stuck in \"Pending\" status on the TTD side, preventing TapClicks from successfully ingesting the latest data.\n\nData Freshness: As of today, most impacted dashboards will show the latest available data from March 2, 2026. Data for March 3 and March 4 remains delayed.\n\nOur Action Plan:\nWe are in direct contact with The Trade Desk, and they have confirmed they are aware of the outage. We will continue to monitor on our end will provide updates accordingly.",
"created_at": "2026-03-05T23:56:52.422Z",
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"name": "Delayed Data Loads for The Trade Desk",
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"created_at": "2026-02-13T19:45:21.866Z",
"id": "xc8x95w93hr4",
"impact": "none",
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"body": "We have successfully addressed the synchronization issue with the CallRail connector. Following a technical shift in how account identifiers were being returned from the vendor, we have updated our mapping logic to align with these changes.\n\nKey Technical Updates\nIdentifier Shift: CallRail transitioned from alphanumeric company IDs (e.g., COM37eb...) to a 9-digit numeric format (e.g., 735338535).\n\nFetch Performance: We have confirmed that data fetches are now completing successfully and populating correctly into the system.\n\nMapping Restoration: Previously \"no longer available\" mapping lists are being updated to reflect these new IDs. If you haven't already done so, you may need to refresh your mapping list for the update.\n\nCurrent Progress\nOur engineering team has verified that the data flow is stable but will be monitoring in the next coming days.\n\nIf you are still experiencing issues with CallRail, please reach out to [email protected]",
"created_at": "2026-02-13T22:21:19.063Z",
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"body": "Summary\nWe are currently investigating a widespread issue affecting the CallRail connector. While data fetches may appear to complete, the data is not being pulled properly into the system. This is causing existing mapping lists to display as \"no longer available\" across all connected instances.\n\nIssue: Our team has observed a change in how account identifiers are being returned through the CallRail API.\n\nImpact: This change affects the system's ability to match your existing configurations with the data currently being provided.\n\nScope: This is currently impacting all instances connected to CallRail. Historical data already loaded into TapClicks remains fine but you may observe discrepancies or prevented from retrieving newer data until this issue is resolved.\n\nNext Steps: TapClicks is dependent on CallRail for updates and is coordinating with the CallRail technical team to reestablish our connection to the CallRail API.\n\nNext Update: We will provide further information once the technical alignment between both platforms is finalized.",
"created_at": "2026-02-13T19:45:21.910Z",
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"name": "Status Update: CallRail Connectivity Issues",
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"created_at": "2026-02-02T19:52:09.081Z",
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"body": "Google has made an updated fix at 10PM UTC. We are now updating our status page accordingly as the fetches have been completing. If you are still observing issues with Google connectors, please reach out to [email protected].",
"created_at": "2026-02-03T16:48:14.486Z",
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"body": "Monitoring Google API Data Delays\n\nIncident Status: Investigating\nAffected Services: Google Ad Manager / Google Connectors\n\nWe are currently investigating an issue where data pulled from Google platforms via API may be delayed or incomplete. This is due to an ongoing service incident on Google’s side impacting reporting and API responses.\n\nWhat customers may see:\n\nDelays in Google data appearing in TapClicks\n\nFailed or stalled data pulls for Google data services\n\nPotentially Incomplete or missing metrics for recent reporting periods\n\nCurrent status:\n\nWe've primarily seen this affecting Google Ads Manager and Google Analytics so far. Some other Google services api pulls may also be impacted. TapClicks systems are operating normally.\n\nThe issue originates from Google’s reporting infrastructure: https://ads.google.com/status/publisher/incidents/RauRLSuJsK5ZwApqdzEu\nOur team is actively monitoring Google’s progress and will resume normal syncs once the service stabilizes\n\nNo action is required at this time. Data will backfill automatically once Google resolves the issue.\n\nWe will provide updates as more information becomes available.",
"created_at": "2026-02-02T19:52:09.134Z",
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"name": "Potential Google API Data Delays",
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"body": "Current Status:\nThe issue with the Reddit Ads connector has been resolved.\n\nWhat Happened:\nThere were connection and reauthentication issues that affected some users attempting to access the API. The issue has now been fixed with the help of Reddit, and the service is functioning normally again. \n\nAction Required:\nIf you have not already reauthenticated, you may need to do so in order to reconnect to Reddit Ads to reestablish the feed. \n\nThank you for your patience and support",
"created_at": "2025-11-26T19:47:31.458Z",
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"body": "Thank you for your continued patience. We understand the frustration this delay is causing, as it is impacting many of our customers that leverages the Reddit Ads connector.\n\nUnfortunately, we are still awaiting support from Reddit to resolve the issue, and TapClicks is dependent on their assistance to move forward. We will provide further updates as soon as we have more information.\n\nIf you haven't already done so, we encourage you to reach out to your Reddit Representative to help escalate the matter.",
"created_at": "2025-11-20T22:36:31.983Z",
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"body": "Current Status:\nWe are currently experiencing an issue with the Reddit Ads connector. Some users may be encountering connection or reauthentication problems when attempting to use the service.\n\nWhat’s Happening:\nUsers might face difficulties connecting to the Reddit Ads platform or may be prompted to reauthenticate multiple times.\n\nWhat We're Doing:\nWe are in active communication with Reddit’s support team to resolve the issue as quickly as possible. Our team is working diligently with Reddit to address the problem, and we will provide further updates as soon as we have more information.\n\nImpact:\nConnection issues may occur intermittently and potential disruption in pulling recent Reddit data\n\nNext Steps:\nWe are closely monitoring the situation and will provide updates on progress.\nThank you for your patience!",
"created_at": "2025-11-14T23:57:06.539Z",
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"body": "No new issues related to the AWS outage on Monday have been identified as part of our monitoring in the last 2 days, so we are now closing this incident. If you experience any further issues or have any questions, please contact our support team at [email protected].",
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"body": "The global AWS outage that was impacting our vendors has been resolved, and all services are operational. We will continue to monitor performance closely. If you experience any further issues, please contact our support team at [email protected].",
"created_at": "2025-10-21T14:32:30.240Z",
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"body": "As an update, our team has identified that the following data sources were also impacted. Some of them are already showing signs of improvement and we will monitor throughout the day:\n\n- Amazon Ads\n- Marchex\n- Reddit Ads\n- Twilio\n- Viant DSP (Adelphic)\n- Smart Connector Email Delivery\n\nNote that other data sources/vendors that rely on AWS infrastructure, such as the Amazon delivery types in Smart Connectors, may also be impacted.",
"created_at": "2025-10-20T14:27:06.061Z",
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"body": "The major AWS outage this morning is impacting all our clients on our Big Data Package. We are currently investigating to see if other clients are impacted and will post updates as they become available.\n\nMedia reference:\nhttps://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl",
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"name": "AWS Outage impacting several customers",
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"body": "This incident has been resolved.",
"created_at": "2025-09-30T16:06:01.642Z",
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"body": "Update\n\nFetches are successfully completing today, and we are seeing improvements in the API's performance. While we're still waiting for a confirmation from Google, the fetches are now completing as expected, and there are no ongoing disruptions.\n\nWe are continuing to monitor API fetches closely to ensure everything runs smoothly. We will keep you informed of any significant changes or updates.\n\nThank you for your patience as we work through this. Please feel free to reach out if you encounter any issues.",
"created_at": "2025-09-26T16:19:25.198Z",
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"body": "We are currently observing sporadic failures when connecting to Google Services APIs. Other API users are reporting similar issues, and this appears to be a problem on Google’s side.\n\nImpact\nThis may affect TapClicks customers who are pulling data from Google services through our integrations. Customers may experience intermittent disruptions when retrieving or syncing data.\n\nActions Taken\nWe have reported the issue to Google Support.\nWe are monitoring the situation closely and will update as more information becomes available.\n\nNext Update\n\nWe will provide updates as soon as Google shares additional information or the situation stabilizes.",
"created_at": "2025-09-25T19:52:55.888Z",
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],
"metadata": {},
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"name": "Incident Report: Google Analytics API Issues",
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},
{
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],
"created_at": "2025-08-26T19:56:43.723Z",
"id": "c1nzs2wrvqt4",
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"body": "The recent issue affecting data in Smart Connector sublevel views is now resolved. We have completed verifying data integrity and restored all affected historical records. Service is now operating normally.\n\nShould you see any further issues, please contact our support team at [email protected] for immediate assistance.\n\nOur team is completing a full root cause analysis to improve system stability and has already implemented several preventative measures. Thank you for your patience.",
"created_at": "2025-09-04T13:59:58.640Z",
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{
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],
"body": "The data correction process is now complete for all customers. Our team is proactively running data integrity checks against backups over the coming days to ensure all data was accurately restored. While we expect a full recovery, if you notice any discrepancies within your multi-level Smart Connectors, please contact our support team at [email protected]. We are ready to investigate further or initiate a historical data reload if needed.",
"created_at": "2025-08-29T20:20:35.304Z",
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"body": "Problematic rows have been removed from impacted Smart Connector sublevels (levels 3 and below) for all customers except one, with whom we are in direct communication. Data reloads are still running on some instances, but have completed on most. We will provide more updates as they become available.",
"created_at": "2025-08-28T15:28:20.315Z",
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"body": "Data reloads have completed for most Smart Connectors that have 2 levels (parent level + 1 sublevel deep).\n\nOur team is still working on addressing issues with Smart Connectors that are more than 2 levels deep (meaning, they have sublevels of sublevels, or deeper) and we will provide more updates as they become available.\n\nRest assured that resolving this is our top priority and the team is working around the clock to fix the remaining impacted Smart Connectors.",
"created_at": "2025-08-27T22:05:30.863Z",
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},
{
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],
"body": "Problematic rows have been removed overnight and data reloads are now in progress.",
"created_at": "2025-08-27T13:53:51.936Z",
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"body": "The team is finalizing the logic to clean up problematic rows tonight. Once complete, we will be triggering data reloads that will run for part of the day on Wednesday. We will provide other updates as they become available. Thanks for your patience as we resolve this.",
"created_at": "2025-08-27T01:20:08.783Z",
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"body": "We have identified an issue affecting some Smart Connectors with sub-level data views. The issue is causing:\n\n- Slower than usual data loads\n- Inaccurate results in some cases, due to duplicate or additional rows being created\n\nSmart Connectors with a single-level data view (no additional views configured) are not impacted.\n\nOur engineering team has identified the root cause and is currently deploying a fix. After the fix is in place, we will also:\n\n- Clean up the problematic rows\n- Re-load the affected data to ensure accuracy\n\nWe will continue to provide updates as remediation progresses.\n\nIf you have questions or need assistance, please reach out to [email protected]",
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